レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

プラットホヌムの健党性を維持するため、圓瀟のプラットフォヌム䞊のすべおのレビュヌは、確認枈みか吊かにかかわらず、幎䞭無䌑で皌働する自動゜フトりェアによっお審査されおいたす。このテクノロゞヌは、本圓の経隓に基づいおいないレビュヌなど、ガむドラむンに違反するコンテンツを特定し、削陀するよう蚭蚈されおいたす。ただし、すべおを怜知できるわけではありたせんので、お気づきの点がございたしたら、どうぞお知らせください。詳现はこちら

䌁業情報

  1. 衣料品店
  2. 掗濯屋

圓該䌁業による蚘述

Onsen designs high-quality towels made from 100% American-grown Supima cotton. Our signature waffle weave is lightweight, quick-drying, and built to last. Inspired by Japanese bathing traditions, we focus on creating everyday essentials that are functional, durable, and thoughtfully designed.


連絡先

2.5

期埅以䞋

TrustScore 5段階評䟡の2.5

7件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

ネガティブなレビュヌの 100に回答しおいたす

通垞1週間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち1の評䟡

Horrible experience

Horrible experience. I returned an order which I tried to cancel before shipping Their site doesn’t accept the tracking number. They ignore emails. I’ll need to dispute the charge which is a hassle. Do not buy from this company. A complete scam.

2025幎11月18日
自発的なレビュヌ
Onsen Towel ロゎ

Onsen Towel からの回答

Hi there! Thanks for sharing your feedback. We’re very sorry to hear about your experience. We did request additional information so we could locate your order and assist further, but we haven’t received a response yet.

Please reach out to us directly through our official website so we can review this and help resolve it as quickly as possible.

5぀星のうち3の評䟡

Immense Buyers regret

Updated: Since writing this review, was able to get a refund for my purchase. The website offers exchanges, which I was told they cannot honor and seem beyond the capacity of the business at this time. Ultimately this was a really stressful experience and they could use more staffing to keep up with customer demand/service needs.
Immense Buyers regret! I have been trying to contact customer service for a MONTH, writing emails daily for an order I haven’t received. I can’t believe this company is allowed to stay in business. Going through the fraud process to try to get funds back.

2025幎12月17日
自発的なレビュヌ
Onsen Towel ロゎ

Onsen Towel からの回答

Hi there! Thanks for sharing your feedback. We’re very sorry for the frustration and stress this experience caused. Upon checking, your order has already been refunded. You should see the funds returned to your original payment method within 2–7 business days, depending on your bank.

We appreciate your patience and the opportunity to address this.

5぀星のうち1の評䟡

This company needs a chat customer


This company needs a chat customer service instead of a damn email. They NEVER respond! I am missing an item in my order and one of the towels came RIPPED!!! They will not respond!!! This company SUCKS!!!

2025幎12月15日
自発的なレビュヌ
Onsen Towel ロゎ

Onsen Towel からの回答

Hi there! Thanks for reaching out and sharing your concerns. We’re very sorry to hear about the issues with your order and the frustration this caused. We did request additional details so we could assist, but haven’t heard back yet.

Please reach out to us directly through our official website so we can review this further and help resolve it as quickly as possible.

5぀星のうち1の評䟡

Horrible experience with Onsen.

Horrible experience with Onsen.

I was in the market for new towels after my old ones ripped, and after getting to test drive Onsen towels at a friend’s, I was sold! Ordered a set, paying ~$130 for the bundle chosen. DHL, the carrier, never delivered the item but marked it as delivered. I was working from home (not even on calls) when I received the EMAIL notification of delivery, but package was nowhere to be found. My buzzer never rang, and I live on the second floor of my building—the hallway echoes loudly & I can hear every single time the main door opens. DHL did NOT attempt delivery on this package, they just marked it as delivered.

I reached out to Onsen & they directed me to DHL. I was unable to connect with a live person at DHL despite multiple attempts across phone, chat, and text. Thus, I filed a dispute with my credit card company. Unfortunately, because Onsen sees that my package was “delivered”, they refuse to help with this. So now I’m out the $ and I have not received the order, nor do I have a way to rectify this. I work in retail as a manager & I understand that fraud, especially e-tail fraud, is rampant, but I ALWAYS make it right for my guests. It is ridiculous that Onsen won’t even try to look into this with DHL, as lack of delivery was ultimately on the carrier. Due to this, they have forever lost me as a customer & have now kept my money without actually rectifying this issue.

Posting this review a bit late, as I just received notification this week that my dispute was denied because Onsen refuses to help with this since my package was “delivered”.

2025幎8月18日
自発的なレビュヌ
Onsen Towel ロゎ

Onsen Towel からの回答

Hi there! We’re very sorry to hear about your experience and truly understand how frustrating it must have been not receiving your order despite the tracking showing it was delivered. We’d really like the opportunity to look into this further and help make things right. Since no additional details were provided in your review, please reach out to our support team directly through our official website so we can assist you further.

5぀星のうち1の評䟡

There is NO Customer Service at Onsen it Seems

There is no way to contact Onsen via telephone. I have sent 5 emails over the past two weeks to their "customer service" email address and have not received a single return communication from them. I wanted to ask them about exchange of my two denim waffle towel complete sets for another color. Although the color I want might be out of stock (this is actually impossible to verify as the out of stock images don't show the actual color as it is grayed out), I was willing to wait for it. Again -- five emails and not a single response over a two-week period. This is unacceptable and far from any "customer service" -- shameful actually. I may now just return the towels that I actually wanted because of this so they lose a sale.

2023幎12月18日
自発的なレビュヌ
Onsen Towel ロゎ

Onsen Towel からの回答

Hi there, and thank you for taking the time to share your experience. We're really sorry to hear that you've had trouble getting in touch with our team—we understand how frustrating that must be.

We recently began actively moderating this page and want to make sure your concern is addressed properly. Please reach out to us directly through the support options listed on our official website so we can look into your request and help with the exchange or return.

We appreciate your patience and hope to have the chance to make things right.

5぀星のうち1の評䟡

I'm so pissed

I'm so pissed. These reviews must be paid for reviews or made by employees. There is absolutely no way people are telling the truth about the quality of these towels.

I have towels that I've had for 20+ years, yet these towels I've had for a few months - maybe 4 or 5 months, look like they need to be replaced because I've had them for 20 years. I WANT MY MONEY BACK!

2021幎9月15日
自発的なレビュヌ
Onsen Towel ロゎ

Onsen Towel からの回答

Hi there, and thank you for your honest feedback. We're truly sorry to hear that the towels didn’t meet your expectations. We understand how frustrating it must be to feel let down by a product you had high hopes for.

We’d love the opportunity to look into this further and see how we can help. Please reach out to us directly through the support options on our official website so we can assist you more personally.

We appreciate you giving Onsen a try and hope to make this right.

5぀星のうち1の評䟡

Company shipped HALF my order

Company shipped HALF my order. Then I was charged Customs tax TWICE because they shipped 2 boxes instead of one, which was THEIR fault. The towels are great, but the customer service and complete lack of care for the customer made this a TERRIBLE experience.

2021幎6月18日
自発的なレビュヌ
Onsen Towel ロゎ

Onsen Towel からの回答

Hi there, and thank you for sharing your feedback. We're so sorry to hear about the experience you had with your order, and we understand how frustrating that must have been.

While we only recently began managing this page, we’d still love the opportunity to look into this and make things right if we can. Please reach out to us directly through the support options on our official website so we can better assist you.

We appreciate you giving Onsen a try and hope to hear from you soon.

Trustpilot ゚クスペリ゚ンス

Trsutpilot のレビュヌは誰でも曞くこずができたす。レビュヌを曞いた人には自分の曞いたレビュヌをい぀でも線集したり削陀したりする暩限があり、それらのレビュヌはアカりントがアクティブである限り衚瀺されたす。

䌁業は、自動招埅を介しおレビュヌを䟝頌するこずができたす。この方法で埗られたレビュヌは、本物の経隓に基づいたものであり、確認枈みのラベルが付䞎されたす。

他の皮類のレビュヌに぀いおの詳现はこちらをご䞀読ください。

プラットフォヌム保護のため、専門チヌムず高床なテクノロゞヌを駆䜿しおいたす。停レビュヌずの闘いに぀いおの詳现はこちらをご䞀読ください。

Trustpilot におけるレビュヌ プロセスの詳现に぀いおはこちらをご芧ください。

よいレビュヌを曞くための8぀のヒントをご芧ください。

確認を行うこずで、Trustpilot に投皿されるレビュヌが [LINK-BEGIN-PEOPLE]実圚の人物[LINK-END-PEOPLE] によっお曞かれたものであるこずの保蚌に぀ながりたす。

レビュヌに察しおむンセンティブを提䟛したり、遞択的にレビュヌを䟝頌したりするこずは、TrustScore にバむアスを生む可胜性がありたす。これは 圓瀟のガむドラむンに反したす。

詳现情報