ORO24 Real Estate Development レビュー 13

I met Amal — she was very helpful and supportive. Thank you so much for your support.

C'est une catastrophe ce promoteur,un escroc le pire promoteur ne jamais acheté chez eux ,ça fait des années que j'attends mon remboursement, ils m'ont toujours pas remboursé ce qu'ils me doivent, ils cherchent toujours des excuses à gagner du temps, leurs projets ont tous plus d'un an de retard, aucune communication, rien, c'est honteux, ils jouent avec notre argent.

I moved into the community on the 3rd, after an already difficult rental process. From the beginning, the experience was problematic due to a very questionable attitude during the appointment, around 8 follow up emails that remained unanswered, and communication that felt robotic and completely lacking in understanding of the guest’s actual needs.

In addition, I was not even able to pay the rent by bank transfer without being charged an extra fee, which added further frustration to an already poor experience.

On the 13th, I sent my early termination email because, unfortunately, due to the current geopolitical situation, my company is relocating me. After sending this email, I tried calling and emailing the leasing team several times without receiving any reply. In the end, during the rain, just to obtain an answer, I was forced to go personally to your head office.

There, I was informed that despite already being asked to pay the 2 months early termination fee, I would also have to pay an additional 9 days simply because I sent the early termination email on the 13th, while my move in date was the 3rd.

After that, I was given move out instructions by the leasing team, only to have those same instructions later contradicted by the Torino management office. I was then asked to send one email to request a refund for the gas connection, even though the gas was never connected, and another email to Smart Collection in order to obtain the NOC for the chiller, a document required for disconnection and without which I would simply be sent back and forth again.

On top of this, after moving my own furniture into the apartment, I am now being asked to pay again just to remove my furniture when leaving the tower.
That shows a complete lack of empathy and customer care.

I also wish to point out that during my stay, the block entrance door has been broken, the button panel has been damaged, and the swimming pool has been closed more often than it has been open.

My experience with ORO24 Developments has been deeply disappointing, primarily due to the Sales & Purchase Agreement (SPA) and the Project Management Agreement (PMA), which I found to be unbalanced, opaque, and heavily skewed in favor of the developer.

Major Issues Experienced

1. Highly one-sided SPA
The SPA is drafted almost entirely to protect the developer, with limited safeguards for the buyer. Several clauses significantly restrict buyer rights while granting extensive discretion to ORO24, including on timelines, variations, and obligations. Meaningful buyer protection is minimal.

2. PMA lacks transparency and accountability
The PMA is particularly problematic. The scope of services is vague, with no clear service-level commitments, performance guarantees, or measurable deliverables. Despite paying management-related fees, the buyer carries disproportionate risk without clear accountability from the developer or project manager.

3. Critical ambiguities only surface after signing
Key limitations, exclusions, and risks are not clearly highlighted upfront during the sales phase. Important clarifications only emerge after careful legal review or persistent questioning, which is unacceptable for contracts of this magnitude.

4. Resistance to clarification or amendment
Requests for reasonable clarification or contractual balance were met with rigidity and refusal to amend, regardless of how legitimate or industry-standard the concerns were. The approach appears to be “take it or leave it.”

5. Time-consuming and stressful process
Obtaining clear answers required repeated follow-ups and escalations, creating unnecessary stress and delays. Buyers should not have to fight for basic contractual clarity.

Overall Assessment

ORO24’s business model appears to rely on non-negotiable, developer-centric contracts that transfer risk almost entirely to the buyer. This may be acceptable to highly experienced investors with strong legal backing, but for most buyers, the lack of balance and transparency is concerning.

I would strongly caution prospective buyers to:

Engage an independent real estate lawyer before signing anything

Scrutinize both the SPA and PMA in detail

Fully understand long-term obligations, exclusions, and risks

Not rely solely on sales explanations

Final Note

While the project marketing and initial presentation are appealing, the contractual reality does not match the sales narrative. Based on my experience, I would not recommend proceeding with ORO24 without extreme due diligence.

This review is written after more than two and a half years of delay on the Kyoto project with Oro24.
To this day, construction has not even started.

Oro24 keeps clients in complete darkness. There is no transparency, no clear timeline, no accountability. Meanwhile, they continue to collect monthly payments without delivering anything in return. This is unacceptable.

Many investors are suffering financially and emotionally because of this situation.
Oro24 keeps taking money, shows no urgency, makes no visible effort to accelerate the project, and behaves as if the impact on people’s lives simply does not matter.

Let it be said clearly: this company does not respect its clients. They do not communicate properly, they do not take responsibility, and they leave families and investors stuck for years with zero progress.

They also changed the contracts and rules without telling or asking the investors first.
⚠️ Warning to any potential future buyer or investor:
Do NOT buy with Oro24. Do NOT trust their promises.
You risk being trapped in a never-ending project, paying for something that does not exist, with no clear answers and no delivery.

And finally, from the heart of those who have been wronged:

May Allah make you answer for the harm you have caused to people’s lives.
May Allah make you pay for the injustice, stress, and financial damage you inflict.
And do not forget: on the Day of Judgment, nothing will be forgotten and nothing will go unpaid.

This is not just a bad experience.
This is a serious warning.

I am deeply disappointed with my experience. I felt misled and poorly supported throughout the process. Due to an unexpected temporary block on my bank account, I missed several payments — a situation I clearly communicated to their team. Despite this, I was still charged a significant amount in late payment fees, totaling around AED 100,000.

For months, I tried to resolve the issue, but the only solution I was offered was to purchase a more expensive apartment in another community, which felt completely unreasonable to me.

What makes this even more frustrating is that the handover of my property was delayed by almost a year, yet I was still held fully responsible for late payment charges even after explaining my circumstances.

I used to be a strong supporter of this company, but this experience has caused me immense stress and disappointment. I truly hope they improve the way they handle customer issues, especially in situations where clients are transparent and cooperative.

Excellent communication — the whole team responds instantly, both by email and on WhatsApp. My broker Kotto sends videos and arranges a car to visit the site at my first request.
Regarding the project being completed on time, I cannot say anything yet.
I delayed one payment by a few days during the entire period. No penalty was issued, as I have always paid on time otherwise.

Cela fait maintenant 18 mois que j’échange presque chaque semaine avec ORO24, et je veux vraiment remercier Rafik du fond du cœur. Il m’a toujours rassuré, a répondu à toutes mes questions avec une patience incroyable et une sincérité qui fait vraiment du bien.

À distance, ce n’est jamais évident, mais grâce à lui je me suis toujours senti écouté et accompagné. Franchement, je le recommande les yeux fermés. Merci encore pour tout, Rafik ! ✨

Ambience is really good.

Very good expérience with the staff

I want to give zero stars. The developer ORO24 requires OUR buyers to sign contracts with a property-management / rental-management company to hand over, or to allow rental of units. Run away from this developer if you do not wish to get trouble with it.

Run away from Oro 24 and go toward others developers !
Know that Oro 24 will change the clauses of contract just before the key delivery without telling you.
They will also charge you with thousands of dollars for "late paiement" while they are themselves 8 month late on the delivery of the project!!!
Run!

I purchased apartments in the Torino project from ORO24, and the handover is delayed by more than six months already. Despite obtaining the completion certificate a month ago, the developer has provided no timeline for the inspection or handover process. Communication has been extremely poor, lacking transparency, clarity, and responsiveness. I strongly advise against buying from this developer.