Oroandpearl レビュー 171

Oroandpearl からの回答

3日前

Hi N Egan-Ronayne,

We’re truly sorry to read your message and to hear how disappointed you feel about your experience. That’s certainly not the impression we want any customer to have, and we completely understand how frustrating this situation must be.

First, we would really like the opportunity to resolve this for you properly. We do respond to customer emails and always aim to support refund or cancellation requests in line with our policy. If you haven’t received a reply yet, it may be due to a delivery issue or message filtering, and we’d genuinely appreciate the chance to check this for you right away.

Regarding shipping: while our company is registered in the Netherlands, some items may be dispatched from our international fulfillment partners. This allows us to keep prices competitive while maintaining product availability.

Your concern about the product quality is very important to us. If the pan you received does not match expectations, we absolutely want to review this and help arrange a suitable solution for you.

Please contact us directly at Info@oroandpearl.com
, and our team will prioritise your case.

Our customer support hours are:
Monday – Saturday, 09:00 – 19:00

We truly want to make this right for you and appreciate the opportunity to assist further. 🙏

Oroandpearl からの回答

3日前

Hi Zac,

Thank you so much for your 5-star review! We’re really happy to hear you’re enjoying your pans — that means a lot to our team. It’s wonderful to know they’re making a great addition to your kitchen. 🍳✨

If you ever have any questions or need assistance in the future, we’re always here to help. You’re very welcome to contact us at Info@oroandpearl.com
.

Our customer support hours are:
Monday – Saturday, 09:00 – 19:00

Wishing you many enjoyable cooking moments ahead!

Oroandpearl からの回答

3日前

Hi Daniel,

Thank you for sharing your experience, and we’re very sorry to hear about the delay and the frustration around your cancellation request. We completely understand how disappointing this must feel, especially after waiting several weeks for your order.

In some cases, orders enter the processing stage earlier than expected in our fulfillment system, which can unfortunately limit cancellation options at that point. That said, we absolutely agree that the waiting time you described is longer than it should be, and we sincerely apologise for the inconvenience this has caused.

Now that your order has been dispatched, we’d really like to help you track its progress and review the best possible solution with you if the delivery timeframe is no longer suitable.

Please contact our support team at Info@oroandpearl.com
, and we will prioritise your case right away.

Our customer service hours are:
Monday – Saturday, 09:00 – 19:00

We truly appreciate your patience and the opportunity to resolve this for you.

Oroandpearl からの回答

3日前

Hi Joyce,

Thank you so much for your lovely review! We’re really pleased to hear that you found the website easy to navigate and that you were able to find exactly what you were looking for. It’s especially nice to know you chose a pan for yourself as well — that’s a wonderful compliment to us! 😊

We hope you enjoy cooking with your new pans and that they bring you lots of great kitchen moments.

If you ever need any assistance or have questions in the future, please feel free to contact us at Info@oroandpearl.com
.

Our customer support hours are:
Monday – Saturday, 09:00 – 19:00

Thanks again for your support — it truly means a lot to us! 🍳✨

Oroandpearl からの回答

3日前

Hi Angelica,

Thank you so much for your kind words! We’re really happy to hear that your shopping experience felt easy and trustworthy — that’s exactly what we aim to provide for every customer. 😊

If you ever need any help or have questions in the future, you’re always welcome to reach out to us at Info@oroandpearl.com
.

Our customer support hours are:
Monday – Saturday, 09:00 – 19:00

Thanks again for your support — it truly means a lot to us! ✨

Oroandpearl からの回答

4日前

Hi Therese,

Thank you so much for your kind feedback! 😊 We’re really happy to hear that you found the product description clear and our website easy to navigate. We always aim to make the shopping experience as simple and enjoyable as possible, so it’s lovely to know this stood out to you.

If you ever have any questions or need assistance with your titanium pan or anything else, please don’t hesitate to reach out to us. You can contact us anytime at Info@oroandpearl.com
— we’re available Monday to Saturday, 09:00 – 19:00, and we’ll be glad to help.

Wishing you lots of enjoyable cooking moments ahead! 🍳✨

Oroandpearl からの回答

6日前

Thank you so much for your wonderful review! 😊

We’re really happy to hear that you found our website easy to use and that the quality of the utensils stood out to you. It’s especially great to know you noticed the value as well — offering high-quality cookware at a fair price is exactly what we aim for.

Your support and kind words about our 4.8★ rating truly mean a lot to our team. We hope you’ll enjoy using your cookware for many delicious meals ahead! 🍳✨

If you ever have questions or need any assistance, please don’t hesitate to contact us at Info@oroandpearl.com. Our team is available Monday – Saturday, 09:00 – 19:00, and we’re always happy to help.

Oroandpearl からの回答

6日前

Thank you so much for your kind feedback, Sadia! 😊

We’re really pleased to hear that you experienced a quick response from our team. Providing prompt and helpful support is very important to us, so it’s lovely to know this made a positive difference for you.

If there’s ever anything else we can assist you with, please feel free to contact us anytime at Info@oroandpearl.com. Our team is available Monday – Saturday, 09:00 – 19:00, and we’re always happy to help.

Oroandpearl からの回答

7日前

Thank you so much, Elizabeth, for your kind feedback! 😊

We’re really happy to hear that you found our website easy to navigate and that the product descriptions helped make choosing the right pan simple. We put a lot of care into making the experience clear and helpful, so it truly means a lot to know it made a difference for you.

If you ever have any questions or need assistance in the future, please don’t hesitate to reach out — we’re always glad to help.

You can contact us at Info@oroandpearl.com
Monday – Saturday, 09:00 – 19:00

Oroandpearl からの回答

7日前

Thank you so much for your lovely review, Alec! 😊

We’re really glad to hear that you found the ordering and payment process using Shop easy and convenient. Making checkout smooth and stress-free is something we always aim for, so it’s wonderful to know your experience reflected that.

If there’s ever anything we can assist you with, please feel very welcome to reach out to us anytime.

You can contact us at Info@oroandpearl.com
Monday – Saturday, 09:00 – 19:00

Oroandpearl からの回答

7日前

Thank you so much for your kind review, KH! 😊

We’re really pleased to hear that you found the checkout experience smooth and easy once your payment details were set. Making the ordering process simple and convenient is very important to us, so your feedback truly means a lot.

If you ever need any assistance or have questions in the future, we’re always here and happy to help.

You can contact us at Info@oroandpearl.com
Monday – Saturday, 09:00 – 19:00

Oroandpearl からの回答

7日前

Thank you so much for your lovely review, Alexandra! 😊

We’re delighted to hear that you found our website easy to use and that you’re enjoying the products — especially the metal chopping boards! It’s always wonderful to know they’re making a great addition to your kitchen.

If you ever have any questions or need any assistance, please feel free to reach out to us anytime. We’re always happy to help.

You can contact us at Info@oroandpearl.com
Monday – Saturday, 09:00 – 19:00

Oroandpearl からの回答

7日前

Thank you so much for sharing this wonderful message, Mick! 😊

We truly appreciate you taking the time to describe your experience and what led you to choose pure titanium cookware. It’s great to hear that advice from your chef friend helped guide your decision — confidence in your cookware really can make such a difference in the kitchen. We’re delighted that you’re looking forward to enjoying cooking again with Oro & Pearl.

It means a lot to us to be part of your cooking journey, and we hope your new cookware brings you many enjoyable moments and delicious results ahead! 🍳✨

If you ever have any questions or need assistance along the way, please don’t hesitate to reach out — we’re always happy to help.

You can contact us at Info@oroandpearl.com
Monday – Saturday, 09:00 – 19:00

Oroandpearl からの回答

7日前

Thank you so much for your kind review, Rachael! 😊

We’re really happy to hear that you found the ordering process easy and smooth — that’s exactly the experience we aim to provide. It’s lovely to know you’re excited about your products, and we truly hope they exceed your expectations when they arrive!

We’ll be delighted to hear your thoughts once you’ve had the chance to use them.

If you need any assistance in the meantime, please feel free to reach out to us anytime.

You can contact us at Info@oroandpearl.com
Monday – Saturday, 09:00 – 19:00

Warm regards,

Oroandpearl からの回答

7日前

Thank you so much for sharing your experience, Rima! 😊

We’re really glad to hear that you found our website easy to navigate and appreciated the clear shipping information — making the ordering process simple and transparent is very important to us. We’re also sorry to hear about your previous experience with other cookware, but it truly means a lot that you chose Oro & Pearl and feel confident in your purchase.

It’s wonderful to know you’re happy with your new products, and we hope they bring you many years of enjoyable cooking ahead!

If you ever have any questions or need any assistance, please feel free to reach out to us anytime — we’re always happy to help.

You can contact us at Info@oroandpearl.com
Monday – Saturday, 09:00 – 19:00

Oroandpearl からの回答

7日前

Thank you so much for your kind review, Vince! 😊

We’re really pleased to hear that you found it easy to choose and enjoyed the selection available on our website. Making the experience simple and offering thoughtfully selected products is something we truly care about, so your feedback means a lot to us.

If you ever have any questions or need any assistance, please feel free to reach out — we’re always happy to help.

You can contact us at Info@oroandpearl.com
Monday – Saturday, 09:00 – 19:00

Oroandpearl からの回答

7日前

Thank you so much for your lovely review, Henry! 😊

We’re really happy to hear that you found the ordering process nice and simple — that’s exactly the experience we aim to provide. It’s great to know you’re excited to try out your new 30cm frying pan, and we hope it brings you plenty of enjoyable cooking moments!

If you have any questions once it arrives or need any assistance at all, please feel free to reach out — we’re always here to help.

You can contact us at Info@oroandpearl.com
Monday – Saturday, 09:00 – 19:00

Oroandpearl からの回答

7日前

Thank you so much for your kind review, Robert! 😊

We’re really glad to hear that you’re enjoying the experience and found the pricing fair, and that the added items made it even better. It’s wonderful to know our products are helping make cooking more fun — that’s exactly what we hope for!

If you ever have any questions or need any assistance, please feel free to reach out to us anytime. We’re always happy to help.

You can contact us at Info@oroandpearl.com
Monday – Saturday, 09:00 – 19:00

Warm regards,