Outside Sports レビュー 

Stock shown as available, order accepted, then cancelled

Very disappointing experience with Outside Sports.

I ordered a pair of Hestra Fall Line Mittens in a specific size and colour because the website clearly showed “1 in stock.” I completed the purchase on that basis, received the order confirmation, and reasonably believed I had secured the last available pair.

The order was then cancelled because, despite what their website showed, they did not actually have the item in stock.

For a specialist online retailer, accurate inventory is fundamental. Showing a hard-to-find clearance item as “1 in stock”, allowing a customer to purchase it, and then cancelling the order because the stock does not exist is extremely frustrating. I had stopped searching elsewhere because I believed the order was confirmed, potentially costing me the opportunity to buy the item from another retailer.

If an item is advertised as “1 in stock”, customers should be able to rely on that information.

Based on my experience, I would be very hesitant to trust the stock availability shown on the Outside Sports website again. One star. Do not shop here.

I ordered a pair of shoes online, I got the size wrong, they exchanged them, no issues, timely and great communication. I have just placed another order to support their great service.

Outside Sports is a fantastic family-run store that I always enjoy visiting. The staff is incredibly friendly and helpful. What impresses me most is their amazing range of high-quality brands and products. Everything I've bought from them has been top-notch and incredibly durable, lasting me for years. It feels great knowing that while I'm purchasing gear, I'm also supporting a business that cares about the environment. They've recently joined the 1% for the Planet initiative, which means part of my purchase goes towards protecting the outdoors we all love. Shopping here makes me feel good about getting great products that last, while also giving back to the planet.

brilliant to deal with. they even contacted me to check i had meant to order two pairs of shoes and it wasnt an ordering error.
Sent promptly and arrived promptly. great company to deal with