OverBoard レビュー 

OverBoard からの回答

5時間前

Thank you so much for your wonderful review! We're delighted to hear that your backpack exceeded your expectations and proved to be the perfect companion for your holiday. It sounds like it certainly had the chance to prove its waterproof credentials in the Scottish weather! We're so pleased you found the bucket-style design practical, comfortable to wear, and just the right size for you. It's also great to hear your order arrived quickly. Thank you for your recommendation and for taking the time to share your experience – we hope your backpack joins you on many more adventures in the future!

OverBoard からの回答

5時間前

Thank you for taking the time to leave such a wonderful review! We're delighted to hear you were pleased with the speedy delivery, the quality of your waterproof phone bag, and the warranty we offer. It's fantastic to know you had an excellent experience with both our product and service. We really appreciate your support and hope you enjoy using your phone bag for many adventures to come!

OverBoard からの回答

5時間前

Thank you for your fantastic review! We're so pleased to hear we delivered exactly what you expected. We really appreciate you taking the time to share your experience, and we look forward to helping you again in the future.

OverBoard からの回答

5日前

Thank you so much for your wonderful review! We're delighted to hear that you were happy with both the prompt delivery and the quality of the product. We really appreciate you taking the time to share your experience, and we look forward to serving you again in the future.

OverBoard からの回答

2026年7月7日

Thank you so much for your kind words! We're delighted to hear you had such a positive experience with us. Your support and feedback mean a great deal to our team, and we truly appreciate you taking the time to leave a review. We look forward to helping you again in the future!

OverBoard からの回答

2026年7月3日

Thank you for your fantastic review! We're so pleased to hear you had a great experience. We really appreciate you taking the time to share your feedback, and we look forward to welcoming you again in the future.

OverBoard からの回答

2026年7月3日

Thank you for your kind review! We're so pleased to hear you're happy with the quality of your bag. Your feedback means a lot to us, and we hope you enjoy using it. We look forward to welcoming you back again soon!

OverBoard からの回答

2026年7月3日

Thank you for taking the time to leave us a review. We're pleased to hear everything arrived promptly, and delighted we could get the goods you wanted to you quickly, and we really appreciate your support. We look forward to serving you again in the future.

OverBoard からの回答

2026年6月24日

We're sorry to hear about your experience and that your phone got wet while using the case.

We take reports like this very seriously; however, we can't see that you've contacted our customer support team regarding this issue. We'd really appreciate the opportunity to investigate what happened and help resolve this for you.

Please contact us at support@overboard.com with your order details so we can look into the matter further and assist with the return process.

We look forward to hearing from you.

OverBoard からの回答

2026年6月23日

Thank you for your review! We're delighted to hear that you were happy with both the product and the delivery. We really appreciate your support and hope to serve you again soon.

OverBoard からの回答

2026年6月22日

Thank you for your wonderful review!

We're so pleased to hear that the waterproof bum bag gave you peace of mind during your coastal holiday and that you'll be able to make use of it at music festivals too. It's always great to hear how customers incorporate our products into different aspects of their lives.

We're also delighted that you found the design practical and had a positive experience with our customer service team. Thank you for your support, and we hope the bum bag accompanies you on many more adventures.

OverBoard からの回答

2026年6月15日

Thank you for your kind feedback! We're really glad our support team was able to help quickly and get a replacement sorted for you. It's great to hear the issue was resolved smoothly, and we really appreciate you taking the time to share your experience.

OverBoard からの回答

2026年6月15日

Thank you for your great review! We're really pleased to hear you're happy with the quality, value, and delivery experience. It's great to know our bags stand out for you, and we really appreciate your continued support.

OverBoard からの回答

2026年6月15日

Thank you for your fantastic feedback! We're delighted to hear you found the ordering process easy, the delivery updates helpful, and that you're pleased with your product. We really appreciate your support.

OverBoard からの回答

2026年6月5日

Thank you for your review! We're pleased our team could help you before your purchase and that your order arrived quicker than expected. It's great to hear the bag fits your Canon R and 100-500mm lens setup well. We hope it performs just as impressively in the field, and we'd love to hear how you get on with it.

OverBoard からの回答

2026年6月3日

Thank you for your feedback.

We're sorry that you did not receive a dispatch notification for your order. Following a recent transition to a new warehousing facility, an automated notification setting was unfortunately not enabled, meaning some customers did not receive the usual dispatch and tracking updates. As soon as this was identified, it was corrected to prevent the issue from recurring.

After receiving your enquiry, we responded promptly with confirmation that your order had been dispatched on 26/05, together with the Royal Mail tracking details. At that stage, the parcel was still within the expected delivery timeframe for the standard delivery service selected. Having since reviewed the tracking, we can see that the delivery has taken longer than anticipated, and we completely understand your frustration.

While the delay itself is outside of our control once the parcel is with Royal Mail, we recognise that the lack of dispatch communication contributed to your concerns. As a gesture of goodwill, we will be refunding the delivery charge paid for this order.

We appreciate your comments, as they have helped us identify and resolve an issue during the transition to our new fulfilment system. We remain committed to providing both high-quality products and the level of service our customers expect.

OverBoard からの回答

2026年6月2日

Thank you for your review. We're sorry your original item arrived damaged, but we're pleased we could get a replacement sent out quickly and without any fuss.

It's great to hear that you're happy with the product and finding it easy to use. We really appreciate your feedback and your support.

OverBoard からの回答

2026年6月1日

Thank you for your review and for being a loyal OverBoard customer. We're pleased to hear the 90L bag performed well for your sailing trip and that you're happy with its quality and waterproof protection.

We're sorry to hear about the shoulder straps and appreciate you bringing this to our attention. Your feedback is valuable and will be shared with our product team.

OverBoard からの回答

2026年6月1日

Thank you for your 5-star review! We're delighted to hear you're happy with both our service and the quality of your bags. We really appreciate your feedback and support.

OverBoard からの回答

2026年5月29日

Thank you for your thoughtful review. We’re so pleased to hear you found the website easy to navigate and that you were happy with the design and quality of the waterproof backpacks.

We also appreciate your honest feedback regarding the returns process. We understand how frustrating it must have been to find your nearest locker full and have to travel further to complete the return. Convenience is really important, and your comments about local post office drop-offs are very valuable feedback for us as we continue to review and improve our returns options.

Thank you again for your support, and we hope you continue to enjoy using your backpack.