Cloud manager is buggy, and cancelling your account is impossible - you can only cancel when you have no servers active, but I didn't renew my server's payment for over a week now but it's still som... もっと見る
所在地
所在地を変更Praça Alvalade 7, 1700-345 Lisboa, Lisboa, PT
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Quando precisei de mover o meu servidor de uma zona para outra, o processo envolve criar um novo servidor na nova zona, configurá-lo e depois apagar o antigo (CS15617348). No entanto usei em ambos o... もっと見る
企業が回答しました
No dia 22/07/2025 precisei de recorrer ao apoio ao cliente da OVH por telefone e o atendimento foi excelente. Inicialmente não foi possível resolver de imediato e fiquei a aguardar um contacto para... もっと見る
企業が回答しました
Tive alguma dificuldade em registar-me como cliente da OVHcloud, até porque não existe nenhum apoio on-line através da pagina oficial. No entanto através do messenger do Facebook, consegui o apoio que... もっと見る
企業が回答しました
企業情報
OVHcloud - Portugal について
当該企業による記述
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
連絡先
Praça Alvalade 7, 1700-345, Lisboa, Lisboa, ポルトガル
3.7
まあまあ
31件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
[ln53523-ovh][CS11288399]
I had already dropped this case, but when I called about another matter, the employee (André A.) was very professional and helpful. So, I brought the matter again, and he said he understood my situation and said he would forward the case which he did. After some time, his colleague (Leticia D.) contacted me, asked for my explanation, and quickly understood and resolved the issue professionally with a focus on customer service.
Thank you both for your support.
Sincerely,
Vasco Campos
2025年7月22日
自発的なレビュー
OVHcloud - Portugal からの回答
Hello Vasco,
Thank you for taking the time to submit your feedback on Trustpilot and we are pleased to read this feedback.
We are proud of our employees who work hard to deliver a high-quality customer experience.
We are pleased that you have been able to benefit from a personalized service, adapted to your needs and that our teams have been able to provide you with the solution you have been waiting for.
We will share your feedback with our agents (André A. and Leticia D.) to encourage them to continue providing excellent service to our customers.
If you have any difficulties or require additional support, our support teams are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Resposta e resolução do problema muito…
Resposta e resolução do problema muito mais rápida do que eu esperava.
2025年7月21日
自発的なレビュー
OVHcloud - Portugal からの回答
Hello Paulo,
We are pleased that we have been able to resolve your issue in a timely and effective manner.
We continue to work hard to improve our internal processes and support, to ensure every interaction with OVHcloud is smooth and satisfying.
Your satisfaction is our top priority and we are pleased to see that we have been able to meet your expectations in this case.
Feedback like yours is how we can measure the quality of our service and ensure we are on track to deliver an exceptional user experience.
For any additional requests, our agents are of course available by phone or ticket, via Live chat or social networks.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor
^LaiM
Alteração de alojamento do domínio
CS11320582
Não foi fácil mas devido à boa vontade de todos, chagamos ao fim com o problema resolvido!
E penso que todos aprendemos mais sobre a forma de procedimento para alterar o alojamento de um domínio entre fornecedores.
Por último, uma palavra de simpatia para todos interlocutores da OVH. Cinco estrelas!
2025年7月10日
自発的なレビュー
OVHcloud - Portugal からの回答
Hello,
We are delighted to hear that you have been able to solve your problem by working with our teams.
We are proud to see that our support has enabled you not only to find a solution, but also to enrich your knowledge of the procedures for changing domain hosting between providers.
Your gratitude to our contacts means a lot to us and we thank you for your words of sympathy.
We are constantly looking for ways to improve our service and your satisfaction and positive feedback like yours motivates us to continue in this direction.
Thank you again for choosing OVH, and for sharing your experience. We wish you an excellent continuation with your online projects and are at your disposal for any future help or questions.
Best wishes,
Your OVHcloud advisor.
^LaiM
OVHcloud - Portugal からの回答
Hello Filipe,
Thank you for these 5 stars ⭐⭐⭐⭐⭐
The entire team thanks you for your loyalty.
We remain reachable by phone, ticket, on the Livechat, and on our social networks.
Sincerely,
Homéfa S.
- Translated by internal tool
Olá Filipe,
Obrigado por essas 5 estrelas⭐⭐⭐⭐⭐
Toda a equipe agradece sua fidelidade.
Permanecemos à disposição por telefone, ticket, no Livechat e em nossas redes sociais.
Atenciosamente,
Homéfa S.
OVH does not consider its customers
OVH and the lack of respect for its customers.
I bought a server over 10 months ago, with loyalty, but it had a bad block on the HD, OVH, I had to migrate because OVH did not have real-time delivery, and I could not exchange the HD with the risk of losing all the data.
Even though I have been a customer for over 10 years, with hundreds of thousands of euros spent as a customer, the request to terminate a server, which occurred due to hardware failure, is not taken into consideration and they want me to pay for a server that will not be used.
OVH needs to worry about serving its customers better, because a decade-long commitment relationship is worth more than a simple $80 contract compared to the thousands of dollars invested as a customer.
2025年3月24日
自発的なレビュー
OVHcloud - Portugal からの回答
Hello,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
OVHcloud is continuously improving its billing system to deliver an excellent user experience.
This type of special request is exclusively made through a commercial gesture request to our "complaint" service.
They will study the situation and get back to you as soon as possible.
If you have any difficulties with your services, our support teams are of course available by phone or ticket, via Live Chat or social networks.
If you have a commercial gesture request waiting to be processed, please provide your NIC handle and the request number by returning the private message I just sent you via Trustpilot. I can then relaunch the service concerned.
Thank you for your understanding and patience.
I look forward to your return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Servidor apagado nem um mes passou
Servidor apagado nem um mes passou.
Comprei um servidor, nem usei, fiquei um mes no hospital, volto a casa, dizem la : Pague os serviços para ativar o serviço, efetuei o pagamento e alem de ter ficado sem dinheiro, apagara me o servidor. Falei com chat, e os assistentes nem querem saber, so sabem dizer sao as leis da empresa. Por favor , trabalho com mais de 4 casa de alojamento bem maiores do que ovh , hostinger e uma delas, e nunca passei por isto. E vou fazer uma queixa no portal tambem. Estes senhores nao podem fazer o que querem.. Todos meus clientes vao mudar para outros alojamentos, pois hoje fui eu, amanha podem ser eles.
2025年3月11日
自発的なレビュー
OVHcloud - Portugal からの回答
Hello Ricardo,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
At OVHcloud, we are continuously improving our billing system to deliver an excellent user experience.
For your information, if the service has not been renewed during the hospitalization period, and if an "automatic" renewal method has not been activated on the service with a valid payment method on your OVHcloud customer account, it will be deleted on the service expiry date: https://help.ovhcloud.com/csm/es-es-billing-automatic-renewal?id=kb_article_view&sysparm_article=KB0042847
The account holder is the sole manager of these services, and must activate all of these security measures in order to keep the service as described in our general terms and conditions of sale: https://www.ovhcloud.com/es-es/terms-and-conditions/contracts/
However, you can challenge this decision by creating a support ticket for our claims department and request a commercial gesture.
They will then be able to study the situation and provide you with a response as soon as possible (within approximately seven working days).
In order to analyze the exchange with our support and the difficulties, I have just sent you a request for information. In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.
Best wishes,
Your OVHcloud advisor.
^LaiM
This is an absolute SCAM
This is an absolute SCAM! ⚠️💥 I paid 14 euros for a domain name, and within a minute, they claimed it was created and confirmed. Two minutes later, they said it was canceled for some unknown reason. When I asked why, they refused to give me an answer, and then told me the payment wasn’t even charged to my account. I spent nearly 15 minutes with support and got absolutely nowhere. So, from what I can tell, I’ve just been scammed. ⚠️💣 The worst part? They told me the only solution is to pay again. Do yourself a favor and stay away from these scammers! 🚨
2025年1月4日
自発的なレビュー
OVHcloud - Portugal からの回答
Hello Younes,
Thank you for your feedback on Trustpilot, I'm very disappointed to read you comment about your order.
OVHcloud is constantly improving its support on the billing part but also on the security part for orders.
Please rest assured, you'll receive a refund if we cancel your order.
So that I can do some checks about your request, I invite you to respond to the request for information that I have just sent you. You can respond by giving me the ID of your OVHcloud account (xx12345-ovh) or the contact email address.
If necessary, this page could help you find the OVHcloud account ID: https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
I would like to thank you for your understanding and patience in this process. Regards,
^JLam
NÃO RECOMENDO
No dia 19 de novembro, comprei vários servidores dedicados durante a Black Friday e, para minha surpresa, no dia 22 de novembro, recebo um e-mail informando o cancelamento dos meus pedidos, alegando “falta de estoque”. O que realmente me revoltou foi ver que os mesmos servidores foram disponibilizados novamente para outros clientes, enquanto os meus pedidos continuam pendentes!
E o pior de tudo: não tentaram resolver a situação de forma nenhuma! Não ofereceram um servidor similar, uma alternativa ou qualquer outra solução razoável. O único caminho foi o simples cancelamento e um reembolso que não me interessa, pois eu só queria o que foi prometido.
Essa situação é uma piada de mau gosto. Como pode uma empresa do porte da OVH, que se diz confiável e transparente, anunciar servidores como “disponíveis”, permitir que os clientes façam a compra e, depois, simplesmente cancelar os pedidos com uma desculpa esfarrapada de “falta de estoque”? Isso é inaceitável e demonstra uma falta de respeito e compromisso total com os clientes. Não há organização, não há transparência, e parece que o cliente não tem nenhum valor para vocês.
Sou cliente da OVH já irá fazer quase um ano, e depois dessa experiência, estou mais do que disposto a procurar um fornecedor que, ao menos, tenha o mínimo de respeito e profissionalismo.
Minha conta na OVH: as484291-ovh
2024年11月22日
自発的なレビュー
OVHcloud - Portugal からの回答
Hello Samuel,
Thank you for sharing your review via our TrustPilot Page. We apologize for the inconvenience caused by the cancellation of your orders.
I confirm that an internal error is the cause of the restocking of the KS-A and KS-LE servers between November 19 and 21. Our CEO communicated about this on X (Twitter) and here is the tweet concerned:
https://x.com/olesovhcom/status/1861127782907977985
It's not only the orders placed on the 19th that will be canceled. All orders placed between November 19 and 21 will be canceled due to the internal error because we do not have stock for these Kimsufi server models.
We have many customers who are affected by this error and I reiterate my apologies.
Regards,
Maxime.R
Worst Company ever
Worst Company ever
They emptied my server only a few days after my credit card got invalid.
Updated: They sent one warning about the server deletion and deleted one day after.
2024年5月21日
自発的なレビュー
OVHcloud - Portugal からの回答
Hello Filipe,
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
**UPDATE**
Your service was expired for 15 days. OVHcloud sent you several warnings to renew the service before the permanently deletion.
This information was available on your Control Panel and by e-mail. According to our T&C agreed by you, once the service expired and no intention to renew by the followed days, OVHcloud reserve the right to cancel the service and recycle the server.
Have a nice day,
ViniL
Obrigado.
"Queria expressar minha gratidão ao Guilherme pelo excepcional suporte prestado. Sua dedicação e profissionalismo fizeram toda a diferença. Parabéns pelo excelente trabalho!"
2024年2月16日
自発的なレビュー
OVHcloud - Portugal からの回答
Olá Bruno!
A gente tá muito feliz de escutar as suas palavras e vamos transmitir isso para o Guilherme também.
Seguiremos melhorando as nossas ferramentas e a nossa experiencia de cliente para você nosso cliente.
Um abraço de toda a equipe #OVHcloudSupport,
VinL
Desempenho e estabilidade incrível
Desempenho e estabilidade incrível. O suporte em português deveria ser 24/7. Já tive alguns problemas e sempre me ajudaram. Quando os discos da máquina estavam com indícios de degradação, eles substituíram e ficou tudo perfeito. Recomendo para qualquer tipo de hospedagem na cloud.
2023年1月1日
自発的なレビュー
OVHcloud - Portugal からの回答
Olá Francisco,
Muito obrigado por compartilhar a sua experiencia com a gente. Ficamos muito felizes em escutar os seus comentarios.
Esperamos poder continuar sendo a sua referencia de Cloud.
Um abraço de toda OVHcloud.
ViniL
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