OVHcloud - Spain レビュー 82

OVHcloud - Spain からの回答

2026年1月20日

Hola Jonas,

Gracias por tomarte el tiempo para compartir tus comentarios positivos sobre tu experiencia con nuestro equipo de soporte.

Nos esforzamos al máximo para ofrecerte servicios de alto rendimiento y un soporte de calidad a tu completa disposición.

Todo el equipo de soporte de OVHcloud está a tu disposición si necesitas ayuda a través de todos nuestros canales, ya sea por teléfono, ticket, chat en vivo o redes sociales.

Atentamente,

Maxime R.

OVHcloud - Spain からの回答

2026年1月28日

Hello Paniagua,

I take the liberty of replying to you in English. I hope this is okay with you.

Thank you so much for your generous feedback!

We’re truly happy to hear that our services and the assistance provided by our team have consistently met your expectations.

Your words reflect exactly what we aim for: professionalism and responsiveness. We'll make sure that your compliments reach Debora.

Please know that we remain available for any future questions or needs related to your OVHcloud services.

Kind regards,
Dieynaba K.

OVHcloud - Spain からの回答

2025年12月17日

Hello Juan,

Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.

OVHcloud strives to provide the best possible service and support to provide solutions.

So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.

If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034

Regards,

Maxime.R

OVHcloud - Spain からの回答

2025年12月15日

Hola Oscar,

Nos alegra saber que nuestro servicio ha sido bueno y que hemos podido responder a sus necesidades. Sin embargo, lamentamos los problemas que ha experimentado.


Agradecemos su comprensión y nos alegra saber que nuestra atención al cliente ha podido ayudarle a resolver el problema. Joanna B. ha estado trabajando en su caso y estamos contentos de que se esté efectuando el reembolso.

Tomamos en serio sus comentarios y nos comprometemos a mejorar nuestro sistema. Nos comprometemos a trabajar en ello.

Si necesita algo más, no dude en contactarnos.

Muchas gracias por su opinión y su confianza en nosotros.

Atentamente,
Homéfa S.

OVHcloud - Spain からの回答

2025年12月10日

Hello J. L,

Thank you for your feedback.
We're sorry our service didn't meet your expectations. We'll review your comments as we improve our support.

I'd like to request some more information from you to help me investigate this issue. Can you please provide me with your OVHcloud ID or email.

The complete OVHcloud support team is ready to assist you through any of our channels, including phone, tickets, live chat, or social networks.

Best Regards,
Homefa S.

OVHcloud - Spain からの回答

2025年12月15日

Hello,

I take the liberty of replying to you in English. I hope this is okay with you.

We would like to thank you and our entire OVHcloud team for sharing your experience with us.

We are delighted to hear that our technical service has been able to help you with the problems you had with automatic domain renewal, especially during a difficult time for you.

We want to emphasize that your satisfaction is our priority, and we strive to provide personalized service. Our team is committed to providing support and effective solutions, and we are pleased to know that we have made a difference in your case.

If you need anything else, please do not hesitate to contact us through our support channels, such as phone, ticket, or live chat. We are here to help you.

Thank you again for your trust in OVHcloud.

Best regards,
Dieynaba K.

OVHcloud - Spain からの回答

2025年12月4日 に更新

Hello Andre,

Thank you for taking the time to share your experience to Trustpilot.

We are pleased to have been able to resolve your termination request quickly and avoid any unnecessary recovery.

However, we are sorry that the cancelation procedure did not work as expected from your customer space, and we apologize for the inconvenience caused.

We take note of the incident and will investigate the causes to improve our termination process and prevent this from happening again in the future.

For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.

The entire OVHcloud support team thanks you for your trust, and wish you an excellent day.

Best wishes,
Your OVHcloud advisor.
^LaiM

OVHcloud - Spain からの回答

2025年11月27日

Hello Neli,

Muchas gracias por sus amables palabras y por compartir su experiencia positiva con Matías N.

Estamos encantados de saber que él le brindó un excelente servicio, eficiente y personalizado, especialmente en relación con el problema que tenía respecto a la transferencia de su dominio.

En OVHcloud, nos esforzamos por ofrecer no solo soluciones efectivas, sino también un toque humano en nuestro soporte. Es maravilloso saber que Matías cumplió con sus expectativas y resolvió su problema de manera exitosa.

Si tiene más preguntas o necesita ayuda en el futuro, no dude en comunicarse con nosotros a través de nuestros canales de soporte: teléfono, ticket, chat en vivo o redes sociales. Estamos siempre aquí para ayudar.

Muchas gracias nuevamente por su confianza y por elegir OVHcloud.

Atentamente,
Homéfa S.

OVHcloud - Spain からの回答

2025年11月21日

Hola Santana,

Lamentamos las dificultades para llegar a nuestros equipos.

En OVHcloud, hacemos todo lo posible para ofrecerle productos y soporte de calidad.

Nuestros equipos están disponibles por teléfono, en el livechat, desde un ticket, así como en nuestras redes sociales.

Para que podamos analizar la situación y ver qué ha pasado, acabamos de enviarle una solicitud de información.

Cordialmente,
Homéfa S.

OVHcloud - Spain からの回答

2025年11月13日

Hello Vera,

Thank you for taking the time to submit your feedback on Trustpilot.

We are delighted to hear that our support team has been able to meet your expectations by providing you with an effective and quick solution to your question.

We strive to always provide a personalized service tailored to the needs of our customers, and it is nice to see that we have managed to do so in your case.

We particularly appreciate your comment about the speed of our response, because we know time is precious for our customers. We will continue to work to maintain these standards of quality and responsiveness.

For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.

The entire OVHcloud support team thanks you for your trust, and we wish you an excellent day.

Best wishes,
Your OVHcloud advisor.
^LaiM

OVHcloud - Spain からの回答

2025年11月5日

Hello,

Thank you very much for your glowing review of your experience with OVHcloud.

We are delighted to hear that our advisor Pawel has been able to offer you solutions to resolve the situation you have encountered with your domain renewal.

We are especially proud of the way our team handled this situation, offering you alternative solutions when technical resolution was not possible.

This is exactly what we aim to offer our customers: a personalized service experience, tailored to their needs.

We are pleased to know that we have succeeded in achieving this goal in your case and that you have appreciated the kindness and professionalism of our advisor.

We will share your feedback with our team to encourage them to continue providing the best quality service.

If you have any further questions or need further assistance, please do not hesitate to contact us by phone, ticket, Live chat or social networks. We are here to help.

The entire OVHcloud support team thanks you for your trust and wishes you a great day.

Your OVHcloud advisor.
^LaiM

OVHcloud - Spain からの回答

2025年10月1日 に更新

Buenos días Francisco,

Gracias por su experiencia muy positiva! Nos complace ver que nuestro servicio de soporte ha podido ofrecerle una experiencia de calidad y que nuestro gestor de cuentas ha sido capaz de responder a sus necesidades de forma proactiva. Estamos orgullosos de nuestro equipo que trabaja duro para ofrecer una experiencia excepcional al cliente. Gracias por su confianza y recomendación. Estamos aquí para seguir apoyándole y atendiendo sus necesidades.

Cordialmente,
Homéfa S.

OVHcloud - Spain からの回答

2025年9月25日

Hello Elise,

We are really sorry to read such feedback.

At OVHcloud, we are constantly improving our website and billing system.

Taking this opportunity I would like to ask you for your OVHcloud ID(aa0000-ovh or 0000-0000-00). This will allow me to check what happened.

Best regards,
Homéfa S.

OVHcloud - Spain からの回答

2025年9月10日

Hello,

Thank you for taking the time to submit your feedback on Trustpilot.

We're glad to hear that everything went well with your support request.

We are constantly striving to improve our services as well as the training of our agents to meet the needs of our customers, and your positive feedback motivates us to continue in this direction.

Our technicians are of course available by phone or ticket, via Live Chat or social networks for any additional request.

The entire support team would like to thank you for your trust and wish you an excellent day.

Best wishes,
Your OVHcloud advisor.
^LaiM

OVHcloud - Spain からの回答

2025年8月28日

Hola, Eduard,

Gracias por tomarse el tiempo para dejar su opinión en Trustpilot y nos complace leer esta opinión.

Nos alegramos de que nuestro equipo de soporte haya podido resolver su problema de forma eficaz y satisfactoria.

Estamos orgullosos de la calidad de nuestro servicio y nos esforzamos por mantener un alto nivel de calidad para todos nuestros clientes.

Para cualquier solicitud complementaria, nuestros agentes están a su disposición por teléfono o tíquet, a través del Live Chat o las redes sociales.

Todo el equipo de soporte de OVHcloud le agradece su confianza y le desea un gran día.

Atentamente,
Su asesor de OVHcloud.
^LaiM

OVHcloud - Spain からの回答

2025年8月25日

Hola Carlos,

Gracias por su respuesta positiva y por esta excelente evaluación ⭐⭐⭐⭐⭐

Su satisfacción confirma la calidad del acompañamiento proporcionado por nuestros diferentes equipos.

OVHcloud sigue trabajando para satisfacer todas las necesidades de su comunidad.

Esperamos seguir trabajando con ustedes.

Cordialmente,
Homéfa S.

OVHcloud - Spain からの回答

2025年8月21日

Hola Gerardo,

Le respondo en inglés; espero que esté bien para usted.

The entire OVHcloud technical team warmly thanks you for your message and for your loyalty over the past 10 years!

We are delighted to hear that you are satisfied with our solutions and the support provided by our team. Your positive feedback, especially regarding the recent assistance you received, encourages us to continue delivering effective solutions and attentive service.

Your satisfaction is our priority, and we remain at your disposal for any questions or support needs, whether by phone, ticket, live chat, or social media.

Thank you again for your trust and your very encouraging feedback!

Best regards,
Dieynaba K.

OVHcloud - Spain からの回答

2025年8月7日 に更新

Hello,

Thank you for providing feedback via TrustPilot. We are sorry for the inconvenience caused by your domain name.

OVHcloud is constantly improving its services and support, particularly to reduce the time it takes to process requests.

We also strive to cover the majority of common requests via our website and guides.

In order to analyze the various difficulties encountered, I invite you to respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).

If you have a pending request, I can restart the service concerned.

Thank you for your understanding and look forward to your return. Have a great day.

Best wishes,
Your OVHcloud advisor.
^LaiM
------------
UPDATE 07/08/2025 (11:23):

After analyzing the CS11405900 support ticket, I note that the domain name is currently blocked at the previous registrar.

The transfer was canceled on 06/08/2025 by the registry in charge of the ".es" extension and therefore we cannot cancel it on our side, I am sorry.

Please note that this process was extended due to the non-compliant email associated with the account with your current provider at the time you requested the transfer.

Here is a guide to help you set up a domain name transfer from one registrar to another: https://help.ovhcloud.com/csm/en-ie-domain-names-transfer-generic-domain?id=kb_article_view&sysparm_article=KB0039746

Moreover, when setting up this type of transfer, it is only the current registrar who can speed up the domain name transfer, and not the registrar who receives it (OVHcloud).

We thank you for your understanding and patience, and we look forward to hearing from you.

While we wait for your return, we wish you a good day.

Best wishes,
Your OVHcloud team.
^LaiM

OVHcloud - Spain からの回答

2025年7月29日

Hello Xavi,

We are delighted to read your testimony and to see that you have benefited from our commitment to innovation and the quality of our services. Your loyalty to OVHcloud for over 20 years is a great honor for us.

We are pleased to hear that your experience with our support team has been positive, demonstrating the reliability of our products and the quality of our services. The fact that we were able to solve a problem and exceed your expectations is a reason for satisfaction for us.

We are committed to continuing to innovate and improve our services to meet the needs of customers like you, who are at the forefront of adopting new technologies. We are at your disposal for any additional requests, whether by phone, ticket, Live chat or social networks.

The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.

Best wishes,
Your OVHcloud advisor.
^LaiM

OVHcloud - Spain からの回答

2025年7月3日

Hello,

Thank you for taking the time to share your experience with OVHcloud. I’m sorry to hear that you have experienced server outage issues, especially at critical times.

At OVHcloud, we strive to provide high-quality services and efficient support to our customers. We understand that reliability and availability of our servers are essential for your online business.

I can assure you that we take your feedback very seriously and will look at ways we can improve our service and reduce server downtime.

To better understand the difficulties you have encountered, please provide me with more information on the incidents you have encountered, including the dates and times of server failures. This will help us identify the root causes and take the necessary corrective action.

I would also like to remind you that our support teams are always on hand to help you resolve any issues you may encounter. You can contact us by phone, ticket, via Livechat or social networks.

Thank you for your trust and patience. We will do everything we can to improve our service and provide you with a more reliable, high-performance experience.

Best wishes,
Your OVHcloud advisor.
^LaiM