Good support from Francesco - quick and straight to it, also Bruno was excellent also! Servers are amazing and ease of use for spinning stuff up / deleting and using them is top tier, the credits trip... もっと見る
所在地
所在地を変更New London House, New London House, EC3R 7LP London, England, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
OVH we're very understanding of my needs and even after passing the 14 day refund policy, they still approved my refund on the promise that I would purchase another server. Delivery of the server was... もっと見る
J'étais bloquée depuis deux mois avec une facture en attente. J'ai pu être dépannée suuite à un message au services d'assistance. Merci.
Live chat fixed my issue very swiftly. I should have tried to contact them earlier instead of trying to fix something myself that was not possible on my end.
企業情報
OVHcloud - United Kingdom について
当該企業による記述
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
連絡先
New London House, New London House, EC3R 7LP, London, England, 英国
3.3
まあまあ
155件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
They Helped me A lot
2026年2月20日
自発的なレビュー
OVHcloud - United Kingdom からの回答
Hello Mustafa,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Frustrating
Frustrating trying to get pre-sales support, had to set up an account to ask a question - website is not informative, links go round in circles, no email to speak of, the chat took ages to connect only to be met with vague information (CS15218818) - even the email link to trustpilot didn't work. I tried to delete my account only to be sent an email stating 'Unfortunately, despite our efforts, we are unable to delete your account at this time' - OVHcloud are not a serious company.
2026年2月18日
自発的なレビュー
OVHcloud - United Kingdom からの回答
Hello,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
OVHcloud is constantly improving its services and support, particularly to reduce the time it takes to process requests.
We also strive to cover the majority of common requests via our website and guides: https://help.ovhcloud.com/csm/worldeuro-documentation?id=kb_home
If you have any difficulties with these, our support teams are of course available by phone or ticket, via Livechat or social networks.
In order to analyze the exchange with our support, I have just sent you a request for information. In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.
If you have a pending request, I can restart the service concerned.
I thank you for your understanding, and I will remain at your disposal.
Best wishes,
Your OVHcloud advisor.
^LaiM
Positive Experience (CS15192275)
I have been with OVH for years now, they are always helpful when you create a ticket and explain your situation, granted the process is slow.
2026年2月18日
自発的なレビュー
OVHcloud - United Kingdom からの回答
Hello,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Case No CS15205969
Our experience with OVH has been confusing and frustrating. It appeared that on the OVH portal we could have a free RAM upgrade on our servers. It turns out that the upgrade was actually a downgrade despite the site saying that this would not happen. After the first downgrade we then tried to cancel all future interventions which proved very difficult. There is no way of cancelling the intervention on the portal. So we raised tickets for these, but got no confirmation that these would be actioned before the intervention date. Eventually we used the Chat on the portal to contact an actual person. At this point the experience changed as Victor B was very helpful and managed to cancel the interventions within a few hours and kept us informed along the way.
2026年2月17日
自発的なレビュー
OVHcloud - United Kingdom からの回答
Hello Mr Steve,
We appreciate you sharing your experience. We're sorry to hear about the confusion regarding the RAM upgrade and the difficulty you encountered canceling interventions.
We're glad Victor could assist you in resolving the issue. Your feedback is valuable as we work to improve our portal and processes.
The entire OVHcloud support team is ready to assist you through any of our channels, including phone, tickets, live chat, or social networks.
Best Regards,
Homéfa S.
One of the Best hosting companies that are also the cheapest.
I had a great experience with OVHcloud so far. At first i was abit sceptical about the low prices, but i purchased a VPS model 1 to start a Minecraft server, and it's more than I need/asked for. As well, after looking at other services i might require in the future, they also were super cheap (compared to other providers).
I liked this company so much that i have recommended this company to my family, simply because they have everything i could ever ask for, and for being a fraction of the price rather then with others. If i have any new service that I'll require in the future, I'll be sure to use this one company
2025年12月28日
自発的なレビュー
OVHcloud - United Kingdom からの回答
Hello Tymon,
We're happy to hear that you had a great experience! It's wonderful to know our VPS met your Minecraft server needs and that you find our prices competitive. We appreciate you recommending us to your family and will continue to offer a wide range of services at affordable prices. Thanks for your feedback!
The entire OVHcloud support team is ready to assist you through any of our channels, including phone, tickets, live chat, or social networks.
Best Regards,
Homéfa S.
Outstanding customer service – went above and beyond to resolve my issue
I have been an OVHcloud customer for many years, running multiple servers for my business, and while the infrastructure has always been reliable, it was the exceptional support I received on ticket CS15082644 that truly stood out and earned my highest praise.
I made an honest oversight when upgrading to a new, higher-spec server: I hadn’t realised my existing server (ns3205098) was still under a commitment until July 2026. Suddenly facing the prospect of paying for two servers simultaneously created a serious financial strain, and I genuinely worried I might have to cancel the new setup and lose all the migration work I had already completed.
I submitted a detailed cancellation request explaining the situation, my long history with OVHcloud, and the financial difficulty. Tomás F. responded promptly, clearly explained the process, and quickly escalated the request to the Claims department after confirming my instructions. Within hours, Leticia D. from Claims reviewed and approved the early removal of the commitment – six months ahead of schedule – allowing me to continue the remaining server on a flexible monthly basis.
This resolution made a huge difference to me financially and saved me from a very difficult situation. Both Tomás and Leticia were professional, understanding, and efficient throughout. They turned what could have been a frustrating experience into one that reinforced my trust in OVHcloud.
Thank you to the entire support team for showing genuine flexibility and customer focus. I highly recommend OVHcloud not just for the hosting, but for the outstanding people behind the service.
Ticket reference: CS15082644
Date of experience: January 2026
2026年1月27日
自発的なレビュー
OVHcloud - United Kingdom からの回答
Hello Mike,
Thank you for taking the time to submit your feedback on Trustpilot.
We are delighted to see that our support team has been able to support you in an effective and understanding manner in this situation.
At OVHcloud, we take great pride in providing quality support, and it’s gratifying to see that Tomás and Leticia have been able to bring you a solution tailored to your needs.
Your loyalty and trust in our services encourage us to continue to improve our offering and support.
We are also pleased to know that our infrastructure has always met your expectations.
Your satisfaction is our priority, and we are committed to maintaining this level of service.
Please let us know if you have any suggestions or feedback you would like to provide.
For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team thanks you for your trust, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Reliable cheap hosting
Really happy with the price, availability and Customer Service. Would recommend. I just wish they had Irish VPS too!
2026年1月22日
自発的なレビュー
OVHcloud - United Kingdom からの回答
Hello Pierre,
Thank you for taking the time to submit your feedback on Trustpilot.
We are delighted to read your positive feedback about our services and support.
Your satisfaction is our priority, and we are pleased to see that you appreciate the reliability, price and availability of our hosting solutions.
Thank you very much for your recommendation.
If you have suggested a VPS based in Ireland, we will take note of your request and send it to our teams for study. Your feedback is valuable in helping us improve our offering.
For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team thanks you for your trust, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Très grande disponibilité de la personne
2026年1月15日
自発的なレビュー
OVHcloud - United Kingdom からの回答
Bonjour Hélène,
Merci d'avoir pris le temps de partager ce retour positif à propos de votre expérience avec notre support.
Nous faisons le maximum afin de proposer des services performants ainsi qu'un support de qualité à votre entière disposition.
Toute l'équipe support OVHcloud reste disponible si besoin sur l'ensemble de nos canaux, que ce soit par téléphone ou par ticket, via le livechat ou les réseaux sociaux.
Cordialement,
Maxime.R
Service client inexistant quelle honte!
Service client inexistant quelle honte!
Ne répond pas, comment faire?
2026年1月7日
自発的なレビュー
OVHcloud - United Kingdom からの回答
Bonjour Audrey,
Merci d’avoir pris le temps de partager votre retour.
Nous sommes sincèrement désolés d’apprendre que vous avez rencontré des difficultés pour contacter notre service client.
Votre avis est très important pour nous, et nous souhaitons comprendre précisément la situation afin d’y répondre au mieux.
Je vous ai envoyé une demande d’informations, n’hésitez pas à y répondre en indiquant l’identifiant de votre compte OVHcloud (par exemple, xx12345-ovh). Cela nous permettra d’analyser votre dossier et de vous apporter une solution adaptée.
Soyez assurée que l’amélioration de la qualité et de la réactivité de notre support reste au cœur de nos priorités.
Cordialement,
Dieynaba K.
Buying a domain and having no news…
Buying a domain and having no news after 3 days; what a pleasure
2025年12月18日
自発的なレビュー
OVHcloud - United Kingdom からの回答
Hello Louis,
Thank you for taking the time to submit your review on Trustpilot.
We will do our best to deliver your services within a minimum period of time following payment.
In order to analyze the situation, I have just sent you a request for information.
I invite you to provide me with your OVHcloud customer ID in the form abXXX-ovh.
Best regards,
Virginie D.
[EDIT] 01/15/2026,
Hello Louis,
Evidence of your experience seems to have been sent to Trustpilot's Content Intergity team but these remain anonymous.
As part of your post-experience follow-up and in the interest of continuous improvement, we are in the process of inability to intervene.
The team is at your disposal if you wish to send us these elements or a ticket number.
Best regards,
Virginie D.
Legit the best hosting service ever.
Legit the best hosting service ever.
I develop in a semi-large minecraft server (500 players) and I suggested the owners getting the Rise-S dedicated server for the host. After purchasing it and testing some things out, I am very amazed with it. You can't see chunks loading (even with a ton of players) The ping latency is low, and it even beats a 180$ (versus 60$) Minecraft hosting.
2025年12月11日
自発的なレビュー
OVHcloud - United Kingdom からの回答
Hello Oliver,
Thank you so much for your amazing review! We're thrilled to hear that our Rise-S dedicated server is performing exceptionally well for your Minecraft server.
We're proud to offer high-performance hosting solutions that can handle large numbers of players without any issues. Our team works hard to ensure that our servers are optimized for the best possible performance, and it's great to see that we're achieving that goal.
We strive to provide the best possible value for our customers, and it's great to see that we're achieving that goal.
If you have any other questions or need any further assistance, please don't hesitate to reach out to us. We're always here to help.
Thanks again for your review, and we're glad to have you as a customer!
Best regards,
Homéfa S.
Délais et compétences de ma…parfait
Délais et compétences de ma correspondante vraiment au top. Tout est remis en place et tout fonctionne parfaitement.
Cordialement marcel Clermont
2025年12月4日
自発的なレビュー
OVHcloud - United Kingdom からの回答
Bonjour Marcel,
Merci d'avoir pris le temps de partager ce retour positif à propos de votre expérience avec ma collègue.
Nous faisons le maximum afin de proposer des services performants ainsi qu'un support de qualité à votre entière disposition.
Toute l'équipe support OVHcloud reste disponible si besoin sur l'ensemble de nos canaux, que ce soit par téléphone ou par ticket, via le livechat ou les réseaux sociaux.
Cordialement,
Maxime.R
Le cauchemar de OVH
OVH, c’est devenu pour moi un véritable cauchemar.
L’inscription est d’une facilité déconcertante : on te promet des offres, des réductions, une expérience simplifiée… Mais dès que tu paies, le piège se referme. Tout devient payant, chaque assistance est facturée, parfois même à ton insu.
Surtout, ne jamais enregistrer ses coordonnées bancaires, et ne jamais considérer son adresse mail comme acquise, l’année suivante, tu risques de payer le triple, voire de perdre ton service.
C’est une honte pour un groupe aussi important, aussi riche et aussi structuré de traiter ses utilisateurs de cette manière. Personnellement, j’y ai laissé beaucoup de plumes. Aujourd’hui, je préfère largement passer chez Gmail plutôt que de continuer à me faire racketter.
Le pire, c’est ce sentiment d’impuissance, aucun interlocuteur, des réponses par mail qui mettent un mois à arriver quand elles arrivent et qui, en plus, sont facturées.
Alors si tu lis ce message avant de t’abonner, considère que tu viens de prendre la meilleure décision : celle de te renseigner avant de te faire piéger.
2025年12月3日
自発的なレビュー
OVHcloud - United Kingdom からの回答
Bonjour Chouquet,
Nous sommes navrés de lire un tel retour d'expérience concernant nos services.
Chez OVHcloud, la transparence fait partie de notre ADN. Chaque jour nous mettons tout en œuvre pour vous offrir des services et un support de qualité.
Soucieux de comprendre ce qu'il s'est passé, nous venons de vous adresser une demande d'informations. Vous pouvez y répondre avec les informations de votre compte.
EDIT 18/12/2025 13:42
Je vous remercie pour les informations d'identification qui m'ont permis d'analyser la situation.
Tout d'abord, je tiens à réitérer nos excuses pour le délai de traitement de votre ticket. Ce dernier, ayant été créé auprès de l'équipe Facturation au lieu du service technique, a nécessité un peu plus de temps de traitement.
Une fois le ticket pris en charge, nos techniciens ont expliqué qu'il fallait renouveler votre hébergement expiré pour continuer à profiter des services associés.
Nous regrettons que vous n'ayez pas eu le temps d'explorer les pistes proposées par notre service technique.
L'ensemble de l'équipe reste disponible en cas de besoin.
Cordialement,
Homéfa S.
Domain not delivered, no refund given
I purchased a domain through OVH, but it was almost instantly suspended without explanation. I have not been refunded.
2025年11月3日
自発的なレビュー
OVHcloud - United Kingdom からの回答
Hello Boyan,
We regret that your domain was suspended without explanation.
I'd like to request some more information from you to help me investigate this issue. Can you please provide me with your order number, and any relevant details about the suspension? This will help me to identify the root cause of the problem and provide a solution.
The entire OVHcloud support team is ready to assist you through any of our channels, including phone, tickets, live chat, or social networks.
Best Regards,
Homéfa S.
حالة الدعم لديهم على فيسبوك
الدعم الفني عبر صفحتهم الرسمية على فيسبوك ممتاز
في انتظار تجربة الخدمة المطلوبة !!
2025年11月21日
自発的なレビュー
OVHcloud - United Kingdom からの回答
Hello,
Thank you for taking the time to submit your feedback on Trustpilot.
We are delighted that our Facebook support team was able to meet your expectations and provide you with a positive experience.
We strive to maintain a high-quality level of service across all our support channels, including social media.
We will share your feedback with our team to continue to improve our online presence and offer you an even smoother user experience.
For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team thanks you for your trust, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Je déconseille
Honnêtement, si tout va bien RAS.
Mais si vous rencontrez un problème dû à leur IP blacklisté là c'est autre chose..
Depuis juillet mon mail est signalé comme Spam à cause d'eux.
De nombreux tickets on été ouvert sans réelle réponse apporté, mon activité est impacté et cela leur est égal. Je relance une fois par semaine, je reçois une réponse automatique me disant que le délai de traitement est de quelques jours, et cela depuis le mois de juillet..
Je déconseille.
2025年10月31日
自発的なレビュー
OVHcloud - United Kingdom からの回答
Bonjour Rey,
Merci de nous avoir donné votre avis via TrustPilot. Nous sommes navrés pour les désagréments rencontrés.
OVHcloud améliore constamment ses services et son support, notamment pour réduire le temps de traitement des demandes.
Afin d'analyser les différentes difficultés rencontrées, je vous invite à répondre à la demande d'informations que je viens de vous envoyer. Vous pouvez y répondre en me communiquant l'identifiant de votre compte OVHcloud (xx12345-ovh).
Si vous avez une demande en attente de prise en charge, je pourrai alors relancer le service concerné.
Je vous remercie pour votre compréhension et dans l'attente de votre retour, je vous souhaite une bonne journée.
Cordialement,
Votre conseiller OVHcloud.
^LaïM
Problème résolu en moins de 6 heures
Problème résolu en moins de 6 heures. Très content d'avoir pu récuperer accès a mon compte aussi rapidement après une erreur de ma part.
2025年10月20日
自発的なレビュー
OVHcloud - United Kingdom からの回答
Bonjour Tim,
Je suis ravie de voir que vous avez eu une expérience positive avec notre équipe ! Nous sommes fiers de vous avoir aidé à résoudre votre problème en un délai record de moins de 6 heures.
Nous savons à quel point il est important pour vous de pouvoir accéder à votre compte rapidement, et nous sommes heureux de vous avoir permis de le faire.
Notre équipe travaille dur pour résoudre les problèmes de manière efficace et rapide, et il semble que nous ayons atteint cet objectif dans votre cas.
Si vous avez d'autres questions ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à revenir vers nous. Nous sommes toujours là pour vous aider et vous soutenir dans vos démarches.
Merci encore pour votre avis !
Cordialement,
Dieynaba K.
OVHcloud - United Kingdom からの回答
Hello David,
Thank you for taking the time to submit your feedback on Trustpilot and we are pleased to read this feedback.
OVHcloud is constantly improving its services and support, especially to reduce the processing time of requests, and we strive to cover the majority of common requests via our website and guides.
We are also continuously improving our billing system to deliver a great user experience.
For any additional request, our support teams are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Very Good Support
2025年10月9日
自発的なレビュー
OVHcloud - United Kingdom からの回答
Hello Adelere,
Thank you very much for your feedback!
We are delighted to hear that our support has brought you satisfaction.
We strive to provide an optimal user experience and are pleased to know that we have succeeded in achieving this goal for you.
We continue to work hard to improve our services as well as our support and your feedback helps us move forward.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
I have been using OVHcloud for many…
I have been using OVHcloud for many years now, never had any issues. Recently, I was in a difficult situation, having committed to a virtual server which was impossible to update to the latest version, as it was very old. The team was amazing, I was able to cancel the service, and subscribed to one of their latest VPS, which is very good. The process was very smooth, and the team was very responsive. We all have different experiences, and we should mainly ask ourselves how we approach the team of a company, as they are humans like us and doing their best as per company policies.
2025年10月7日
自発的なレビュー
OVHcloud - United Kingdom からの回答
Hello Peter,
We thank you for your feedback and for your loyalty to OVHcloud over these many years. We are delighted to learn that you were able to solve your problem with the help of our team and that you were able to migrate to a new VPS that meets your needs.
We make every effort to offer tailored solutions and quality assistance.
We particularly appreciate your understanding and empathy towards our team. We are aware that each situation is unique and that communication is essential to solve problems effectively.
We are here to support you and offer you a quality customer experience.
Thank you again for your trust and positive feedback.
Best regards,
Homéfa S.
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企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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