It was very straight forward process of ordering online. We filled the skip in one day and didn't need it sitting on our driveway for any longer. We called the customer service and arranged for the... もっと見る
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Very friendly and helpful receptionist. Everything explained about bill , Nothing was a bother!
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At least every second week I'm on the phone to customer service about a missed collection, a collection that doesn't even happen from my house, I've to take the bins to the end of the street. I unders... もっと見る
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Highly recommend Oxigen. They have excellent communication when on the odd occasion the bin lorry is delayed and they send reminders about putting bins out on Sat on bank holidays. Any time I have ran... もっと見る
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企業情報
Oxigen Environmental - Quayside, Dundalk について
当該企業による記述
Reduce | Reuse | Recycle
Oxigen Environmental provide the best value for wheelie bins, domestic and commercial waste collection, skip hire and road sweeping.
We are Ireland’s leading integrated waste management and recycling company and provide our services from Cavan to Waterford and in between.
Oxigen is dedicated to the diversion of waste from landfill through the re-use of valuable resources to create closed material life cycles. The well-known adage of ‘waste not, want not’, is key to the Oxigen ethos.
Producing secondary raw materials and reprocessing them to produce new products promotes resource efficiency and is an environmental necessity.
Oxigen Environmental is at the forefront of environmental services provision in Ireland.
The group comprises of Oxigen Environmental and Oxigen Commercial.
Between these two companies Oxigen manages waste and material streams, water supply, waste-water treatment, and energy generation.
We are constantly growing our fleet and staff to provide a first-in-class service, across all streams, to all customers and across all regions, where we too are expanding, due to the popularity of our excellent services and price plans.
OXIGEN’S STRATEGIC GOALS ARE:
• To increase volumes of recyclables collected.
• To increase volume of secondary raw materials produced such as paper, metal, glass, wood, plastics, construction aggregates and organics.
• Maximise diversion of materials from landfill.
• Increase the generation of renewable power from waste streams.
連絡先
Mill Street, Quayside Business Park, A91 KA9R, Dundalk, County Louth, アイルランド
- 0818694436
4.2
ほぼ満足
199件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 97％に回答しています
通常1週間以内に回答
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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
A really good service
The ordering process was straightforward. The skip arrived on time and the delivery driver was at pains to put the skip exactly where we wanted it. He was polite and helpful. The skip was then collected o the date advised. Avery good service.
2026年3月21日
Oxigen Environmental - Quayside, Dundalk からの回答
Hi David,
Thank you for taking the time to write us a review, we greatly appreciate it. We are delighted to hear that your skip order went as planned - we hope you will think of us again for your next project!
Kind regards,
The Oxigen Team
Oxigen Environmental - Quayside, Dundalk からの回答
Hi Niall,
Thanks for taking the time to leave us a five star review - we really appreciate it! We hope you choose us for your next project.
Thanks,
The Oxigen Team
Oxigen Environmental - Quayside, Dundalk からの回答
Hi Paddy,
Thank you so much for your review - we are always glad to hear when our customers receive the top quality service we are known for.
Kind regards,
The Oxigen Team
Really great service
Really great service. Any issues were sorted quickly. Would highly recommend
2026年2月20日
自発的なレビュー
Oxigen Environmental - Quayside, Dundalk からの回答
Hi Yve,
Thank you for taking the time to review our service. We are delighted to hear that you would recommend our service to a friend!
Kind regards,
The Oxigen Team
Oxigen Environmental - Quayside, Dundalk からの回答
Hi Jane,
Thank you for taking time to write us a review - we are glad to hear that you are happy with your service.
Kind regards,
The Oxigen Team
Great service and friendly workers
Great service and friendly workers, always on time never an issue - 5*
2026年2月13日
自発的なレビュー
Oxigen Environmental - Quayside, Dundalk からの回答
Hi Kellie,
Thank you so much for taking the time to review our service! We are delighted to hear your good feedback.
Kind regards,
The Oxigen Team
Lads are always on time
Lads are always on time, very friendly & polite. :) thanks for an amazing Service!
2026年2月12日
自発的なレビュー
Oxigen Environmental - Quayside, Dundalk からの回答
Hi Christopher,
Thank you for your review - its great to hear that you are pleased with your service and our customer service is meeting your expectations.
Kind regards,
The Oxigen Team
Reliable Service
Great value for money. Swift bin delivery and very friendly customer care. The Oxigen app reminds me to leave my bins out night before. Highly recommended.
2026年2月17日
自発的なレビュー
Oxigen Environmental - Quayside, Dundalk からの回答
Hi JP,
Thank you for your kind review! We are delighted to hear that your bin service is up to standard and that you feel you are receiving the best possible service for your money.
Kind regards,
The Oxigen Team
Just an acknowledgment of how much I…
Just an acknowledgment of how much I appreciate the crew in Blackrock in Louth. Shocking weather conditions, blew rubbish out of the green bin, one of the workers went out of his way to gather it and then proceeded to clear branches that had fallen. Thank you, great service.
2026年2月5日
自発的なレビュー
Oxigen Environmental - Quayside, Dundalk からの回答
Hi Rachel,
Thank you for your review. It is great to hear that our team went above and beyond - it has been more difficult for our teams to collect waste recently due to the bad weather.
We will pass on your compliments to the team in Louth!
Kind regards,
The Oxigen Team
From the start was good service
From the start was good service, but not anymore. I dont wont Oxigen anymore.
2026年1月18日
自発的なレビュー
Oxigen Environmental - Quayside, Dundalk からの回答
Hi Leva,
We sincerely apologise for any inconvenience caused. We have requested more information from you via Trustpilot in order to find out your full name so we can contact you. Please get in touch so that we may rectify this situation asap.
Kind regards,
The Oxigen Team
Oxigen Environmental - Quayside, Dundalk からの回答
Hi Conall,
Thank you for your review, we appreciate you taking the time. We are glad our team could collect your skip so quickly and we hope to help you again in future projects!
Kind regards,
The Oxigen Team
Excess charges
Despite being told here to phone customer services, they are still telling me my bin was in excess of monthly allowance, despite the bing being practically empty. It's an absolute rip off. Disgraceful behaviour. Resulting in higher monthly charges despite the high level of recycling i do.
2026年1月2日
自発的なレビュー
Oxigen Environmental - Quayside, Dundalk からの回答
Hi,
We appreciate you taking the time to call our customer service line and speak with an advisor. We’re sorry to hear you’re unhappy with the recent charge and understand your frustration.
Our policies are in place to ensure fairness and consistency for all customers. Charges for bins exceeding the monthly allowance are applied based on the measurements recorded at the time of collection.
Kind regards,
The Oxigen Team
Men always take cardboard boxes when I…
Men always take cardboard boxes when I leave them out. Usually arrive at same time each week so it’s easy to prepare and leave out bins.
2026年1月2日
Oxigen Environmental - Quayside, Dundalk からの回答
Hi Pauline,
Thank you so much for your review - we are glad to hear that our team is always so helpful with your recycling!
Kind regards,
The Oxigen Team
Efficient delivery and pick-up
quick response when I ordered the skip. Friendly and informative assistance when I needed to contact Oxigen directly.
Phone notification from driver in advance of delivery. Driver placed the skip exactly where I needed it.
Prompt pick-up when the skip needed to be removed.
2025年12月11日
Oxigen Environmental - Quayside, Dundalk からの回答
Hi Frankie,
Thank you for taking the time to review our service, we greatly appreciate it. We are delighted to hear that your skip delivery and pickup went smoothly.
We hope you use Oxigen again for any upcoming projects.
Kind regards,
The Oxigen Team
Great Service from Courtney
I spoke to Courtney and she was both helpful and kind. She helped me with getting the right plan for our household. Cheers Courtney!
2025年12月9日
自発的なレビュー
Oxigen Environmental - Quayside, Dundalk からの回答
Hi Jeff,
Thank you for your kind review! We will pass on your compliments to Courtney - she really is brilliant at her job!
Kind regards,
The Oxigen Team
The office were very helpful and did…
The office were very helpful and did their very best to accomodate me.
2025年11月18日
Oxigen Environmental - Quayside, Dundalk からの回答
Hi,
Thank you for your kind review - we are delighted to hear that our service was up to your standards and we were able to make accommodations for you.
Kind regards,
The Oxigen Team
My bin has failed to be collected for…
My bin has failed to be collected for no known reason probably once a month for the past year, every time i ring they have no idea why the drivers don’t collect it and it gets collected 2-3 days later (which is inconvenient enough as it is -especially for a paid service).
Last week my rubbish bin was not collected and i heard the bin truck outside and taking my neighbours bin which i assumed was also mine, when i rang the next morning i was told it would be sent to operations and they’d call me back, instead this time i got a text saying to leave it out and it would be collected the next day which it was not and then it was the weekend and they were closed. i sent an email and on monday i received no reply. monday afternoon i rang again said my bin is now a week over due it is now over flowing and nobody has come, yet again i get told ill get a call back and yet i again i have received a text saying ‘sorry but we can’t collect your bin until your next collection date but we will take 3 extra bags with it’
Absolute joke, no customer service, no compensation.. i now have to put my bin bags out the back to get rats??? and my bin would usually be full going out and they think this equates to 3 bags?
my bin has been out overflowing for over a week with all my neighbours able to see and now i’m to start dumping bin bags alongside it. I have had enough and will never use this company going forward.
2025年12月3日
自発的なレビュー
Oxigen Environmental - Quayside, Dundalk からの回答
Hi Aoife,
Firstly, we apologise for this ongoing issue with your bin collection. you have called and emailed which is what we advise all our customers to do, so we are sorry that this has not been fully resolved yet.
Using Trustpilot we have requested more information so that we can escalate this issue to management again and try to resolve this issue once and for all. Please reply to the Trustpilot request if you wish to move forward.
Kind regards,
The Oxigen Team
Lack of communication
The lack of communication regarding the pickup soured a good service. No information for an online booking about the need to phone to pick up on the day the booking finished. The skip was delayed by a day which was stressful as large deliveries were arriving and the driveway was blocked. No clear time was given as to the pick up which led to multiple phone calls during an already stressful morning. Spoke to two different women. The first one was lovely, I think she had a scottish accent.
The second was patronising. I would not use them again.
2025年11月17日
Oxigen Environmental - Quayside, Dundalk からの回答
Hi,
Thank you for taking the time to share your experience. We’re truly sorry to hear that the lack of communication around your skip collection caused stress, especially when you had deliveries scheduled. That’s not the level of service we aim to provide, and we understand how frustrating it must have been to make multiple calls without receiving clear information.
Your feedback about online booking clarity and pickup notifications is extremely valuable. We are currently reviewing our communication process to ensure customers receive clearer instructions and more accurate collection time updates in the future.
Kind regards,
The Oxigen Team
Very accommodating team
Very accommodating team. Prepared to work around different needs and schedule changes. Would definitely hire from them again
2025年11月3日
Oxigen Environmental - Quayside, Dundalk からの回答
Hi Jennifer,
Thank you so much for your review. Our team at Oxigen tries their best to accommodate every request and schedule - we are glad to hear we could work around your plans!
Kind regards,
The Oxigen Team
Great efficient service all round from…
Great efficient service all round from order,delivery to collection.
2025年11月3日
Oxigen Environmental - Quayside, Dundalk からの回答
Thank you very much for your great review of our services Gary. We aim to please.
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