Padel USA レビュー 185

They sent me a bag without a plastic cover full of stains. When I asked for money off, they just said tough. Send it back and we’ll give you a $20 store credit that would mean I would have to order from an unreliable and unapologetic source again they showed no remorse and took no ownership for the inconvenience of having to return a bag and the unprofessional act of sending a bag without a plastic cover and with stains on it.

I placed my order on April 6. Later, I received an email saying that my order had been shipped. However, when I checked the tracking number they provided, it showed that the package had already been delivered a day before they even sent me the shipping confirmation, which makes no sense.

I contacted UPS and opened an investigation. They officially confirmed that the package was lost. I have this confirmation in writing.

Despite this, the company completely ignores my messages and refuses to respond to my refund requests. I have not received my order, and I have not received my money back.

Very unprofessional service. I do not recommend ordering from this company.

They are a great company with a dedicated customer support team. They offer quality products, and I appreciate that. Whether you're an amateur or a professional, you should go to them to find the perfect racket.

Good morning 🌞 everyone
How a great day 😊

Such a wide range of products—they really do carry everything. Their staff gave me a great, professional recommendation when I asked. My racket arrived quickly, and the whole process was simple. Absolutely love it!

Good very good

Fantastic selection of gear! My new padel racquet arrived quickly and was exactly as described

Padel USA is fantastic! They have an excellent, curated selection of padel rackets, balls, and accessories that you can't find elsewhere

Padel USA has great gear and fast shipping perfect for any padel enthusiast!

Best prices available in the US market, customer services is off the charts, I would buy my future equipment from here

Quality products at the right price; fast delivery.

Padel Store: Responsive and Improved Customer Service

My initial experience with Padel Store involved delayed delivery and unhelpful AI support. However, I'm updating my review due to their exceptional response.

Sam from Padel Store proactively addressed my concerns. They explained the delivery timeline and, critically, confirmed they've deactivated AI for email support, focusing it on live chat for immediate help. This direct action shows they truly value customer feedback and are committed to improvement.

Their swift, decisive changes to improve customer experience are highly commendable. This level of responsiveness has significantly improved my perception of Padel Store. I appreciate their dedication and would now consider them for future purchases."

I recently ordered an item from Padel Store and unfortunately, my experience was far from satisfactory. The delivery was significantly delayed without any clear communication or updates. When I tried to reach out to customer service for assistance, I was met with an automated AI response that didn’t address my concerns or offer any real help.

As a paying customer, I expected timely delivery and at least a basic level of human support when issues arise. This experience has left me frustrated and disappointed. I hope the store takes this feedback seriously and improves both their logistics and customer service processes.

I had a great customer experience with this company. I ordered two items separately on a weekend and later realized that I could have had free shipping on both had I combined them.

Responding to my message on Monday, the company pulled and combined the orders, giving me free shipping.

I love my new racquet!

Very unfriendly system

No problem ! Excelente servicio la pala llegó antes de tiempo y en perfecta condición gracias

Amazing!!
They helped me with everything. Perfect service!
100% recommend

I bought a NOX racket from Padel USA, and it broke after just 3 months of normal use. The break was clearly from the inside out — a textbook warranty issue. Since they advertise warranty support for 6 months right on their website, I figured getting a replacement wouldn’t be a problem. Turns out, that’s not the case at all.

Apparently, Padel USA doesn’t have any real connection with NOX — and honestly, I’m starting to think they don’t have solid connection with any of the brands they sell. So if your racket breaks or has any issues, don’t count on them to help. They offered me a small discount on a new (overpriced) racket instead of actually backing the product they sold me.

Craig from their team tried to be helpful to an extent, and I understand since he is not the one running the show, but Sam, the one who does, was super unprofessional and came off really cocky. Not the kind of attitude you expect when you're dealing with a warranty issue.

Long story short — I wouldn’t recommend buying from Padel USA. If something goes wrong, they’re not going to have your back. There are way better places to get your gear where they actually care about customers.