paireyewear.com レビュー 123

The customer experience is the least of this company’s concern. After losing my first order (not company’s fault), I reached out to them to ask what they were going to do about it. Twice. I got no response from “customer service”. They did, however, reprocess the order to send out the glasses. I appreciated it.

Then, I returned the glasses and the “membership” because the glasses were too heavy for my face. Totally easy return and no issues whatsoever. Where I had / have a problem is that they charged me my “membership” monthly of fee ($30) once before I even got my glasses (gee thanks - can’t use it if you’d haven’t gotten me my glasses yet) and then again in April, after I’d returned the membership. Because I didn’t go into the hidden “cancel membership” screen, I hadn’t cancelled my membership and they were free to keep charging me.

As a company, I’d want to my customers to have a positive experience and give good word-of-mouth recommendation. That’s the last thing I want to do for this company, who couldn’t be bothered to answer me more than once when inquiring about my order, but when I requested a refund, wow my response was almost instantaneously a “no”. I’ve requested a manager to contact. What do you know? No response.

Save yourself a headache and don’t buy from them.

Haven't received my glasses yet. It will be a month in 2 days. I have sent multiple emails and have been given no explanation, only we are still processing your order. I really wanted to wear my new glasses on vacation but it looks like I'm out of luck. I will not be ordering from them again

I have ordered 3 pairs of different sized glasses. All claiming to be different measurements. They were all the same size. Im so angry that they put a specific mm and its not even measuring out to be what they claim.

Purchased my first pair, with a 3 pack of toppers, and REALLY expected to love them. Unfortunately, it took over a month for me to receive them (twice as long as advertised). I have ordered at least a dozen pairs of prescription glasses online and know all of my measurements (lens width & height, frame width & height, bridge span, arm length, pupillary distance). This is the only pair of glasses I've ever ordered online using my measurements that did not fit. When leaning or facing forward, the glasses fall off of my face, or off the top of my head. The glasses are fair (not great) quality but way overpriced; the toppers are flimsy, and the magnets are weak. When using the online checkout, you are encouraged to join their monthly subscription program called Pair+. It is pricey at $30 per month, but gives you a discount on your initial purchase. The website tells you that the subscription can be canceled at any time. However, after finally receiving my glasses/toppers - and being very dissatisfied - I went online to cancel my subscription. Twelve days after receiving my glasses/toppers, my credit card was charged $30. When i went back online to check my account with Pair, my subscription was suspiciously still active. I immediately canceled it and called the "priority" customer service line. I was told that membership fees are nonrefundable. Period. No exceptions. I pointed out that I had only received my glasses/toppers 12 days prior to being charged for the subscription AND i had previously cancelled the membership, but again, no refunds. No exceptions. In an attempt to give Pair one last opportunity to correct their mistake, I emailed customer service but received the same response. No refunds. Although the reps are courteous, they are not the least bit helpful - as many have pointed out in their reviews. I will never order from Pair again, and cannot recommend them. If you're looking for inexpensive, high quality online prescription eyewear, stick with Zenni!

TOTAL TOTAL nightmare. Got sucked in to the "total points award." Clicked the wrong button. And to cancel it it was an absolute nightmare with endless bad calls with out an outsouce place in the Philippines. They make it impossible to cancel your subscription. DO NOT USE!!!!!!

I am waiting on my 3rd pair of glasses from Pair Eyewear. I've returned to them because they are cheaper, by a significant margin, for progressive glasses. I placed my order three weeks ago today and my glasses are still awaiting fulfillment. This will have to be my last order through them. It's very disappointing.

4/7/26 Update:
My glasses ordered 3/6/26 still haven't shipped, but I did get charged $30 for a pair plus membership. There's no phone number listed on the invoice, so I sent an email.

Shipping has been a frustrating experience. My order shipped on March 13, and on March 20 I was notified that DHL had transferred the shipment to Canada Post. However, Canada Post still has not received the package from DHL.

The estimated delivery date was March 26, and as of March 27, there has been no progress. Customer service has informed me that I must wait seven business days after the estimated delivery date before they can reissue the order.

I contacted customer service twice, and on both occasions I was advised to follow up directly with DHL and Canada Post for updates. Given that they are the vendor responsible for fulfilling the order, I would have expected them to take more ownership of resolving the issue.

The shipping process feels unnecessarily complicated, and the claim that most orders arrive within 5 to 7 business days has not been accurate in my case.

I was excited to get my frames and sunglasses topper, but after placing my order I received an email stating the shipping team was taking a short break and my order would ship once they were back...which was a week or so later. When my order did finally ship, you can imagine my disappointment when I opened the envelope to find ONLY the sunglasses topper. How do you forget to include the actual glasses that show on the shipping label?? After contacting customer service and providing proof of what I did and did not receive, they remade the glasses. I then had to wait another couple weeks for those to ship. When I did receive them though, I was satisfied with the frames. The topper is extremely flimsy and I have a hard time cleaning them due to that. It feels like they could snap at any point, definitely not worth the $30. They do stay in place, but since there is no magnet in the middle, they don't lay flat across the frames. Also, they only give you 48 hours to write a review once you receive the invite email, which is why the review is going on here. I will say, their virtual try on is top notch compared to Warby Parker. Not the best first experience considering they forgot the most important part of my order, but it worked out.

Horrible service.
I ordered my glasses Feb 23rd, 2026; I received a notification that a shipping label was created on March 9th; it's been 11 days and no tracking is available; the package was never picked up.I do not recommend ordering from this company. I asked for a full refund.

Multiple problems: (1) The first pair of glasses broke (but after a year) where one of the sides just came out. When asked them how could I fix, they didn't provide any good suggestions. (2) The second time I purchased, they somehow make you sign up for a subscription which then charges you $32.75 every month! This is stupid because it equates to $30 towards your next purchase. I did not want this nor did I intend to sign up for this and they refuse to refund it. BEWARE!!
Otherwise, it is a heavier frame than others due to the magnets. I do like the sunglasses attachment.

I ordered progressive glasses (Zuri frames) from Pair Eyewear on January 10 and did not receive them until March 2, nearly seven weeks later.
My concern is not the shipping time but the lack of communication during the delay. I contacted customer service multiple times while waiting and only received generic responses.
After the glasses finally arrived, the explanation was provided only after repeated follow-ups, and the resolution offered was two $10 credits despite the glasses costing several hundred dollars.
I like the concept of Pair Eyewear and their toppers, but the communication during production delays could be much better.

Order glasses a month ago like the other reviews and still have not received my glasses and they really don't know when I will get them. They are blaming the delay on shipping problems. However these shipping issues have been going on for a month now and it still hasn't gotten better. But everything else ships perfectly fine even extra toppers. This company is a JOKE and just out to take your money because you are not going to get your product. Buy glasses from another company that know how to deliver!! STAY AWAY FROM PAIR EYEWEAR!!!

I wish I had read the reviews. NEVER EVER EVER buy a product from this company. I ordered frames on on 1/13 and as of 3/9 STILL do not have the correct pair of glasses .The first pair they sent did not match the measurements they list on their website, so they were too small for my face. I ordered a different frame and they sent it in the wrong color. I called to complain and they re-shipped, only to receive the SAME wrong color a second time. Each shipment takes weeks. Their customer service is the most infuriating kind, where they are polite and tell you how sorry they are and nothing gets fixed. I have spent hours on the phone trying to get things fixed and now I am literally on hold waiting for them to decide whether or not they will refund my money in full.

Rip off loyalty program

I placed my order on 12/31/25, and "d/t a supply chain issue" my glasses are still "in production." Every time I request an update, I am given the same vague info or excuse, but no actual information. They can't tell me the stage of production my glasses are in, or if they've even started producing my lenses. Just that "they are prioritizing my order to ensure it is fulfilled as quickly as possible." The problem: they've been saying this same thing since mid-January.

I also find it interesting that I continue to receive at least 2 texts and 1-2 emails DAILY trying to obtain new orders, despite the fact that they cannot fill the orders they've received. AND, after waiting over 2 months for my glasses to be completed, they have the audacity to offer a $20 gift card TOWARDS A FUTURE PURCHASE. Ummmm, NO THANK YOU! I have also requested that they ship my glasses express once production is completed, IF they ever complete them, and was told they're unable to do so.

I was a returning customer to Pair Eyewear, and referred others to them previously, but after this experience, I will NEVER order from this company again.

Pair has come a long way. They are still very slow at order fulfillment, but the quality is now there. My glasses just have 2 magnets at the temples and hold toppers securely in place. The designs are well done and beautiful. I'll keep collecting more toppers!

Frames are warped, magnets are not strong, I add a clip on, and the glasses are so heavy they continuously slide down my nose. The one thing I will say that was positive though was customer service when I initially wanted to return some of the clips that I purchased because I did not like the style. I was refunded immediately and I was told to recycle/donate the clips I wouldn’t be using. I was very hopeful that this was going to be my glasses for the future, but I guess buying glasses without being able to try them on is a bit of a pipe dream.

Not only did they force me to upgrade the frames but they took so long to ship my glasses and they weren’t even the correct prescription. The customer service is terrible. None of the discounts work. I submitted my items for a refund and got a confirmation email but never got my money back.

I absolutely loved this product and was a Pair Plus member but, unfortunately, their customer service caused me to cancel my membership. It has been nothing but frustration trying to return an item and getting any response to my emails. Unfortunately, until the system is improved as well as the website, I can no longer be a customer. It shouldn't be this hard to return something. Your system should automatically default to the toppers that match the frame the person has. I have spent hours trying to return something. Ridiculous!

The worst service ever.....
The worst service ever..... over 10 days after order nothing, not getting answers from them, I wish to return my frame to americas best & cancel the entire order ( 200$ only tops)