レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
At Palmako, our motto is simple: bringing joy to the garden. We believe your outdoor space should be more than just a garden — it should be a place to relax, recharge, entertain, grow, and enjoy throughout the year. We specialise in high-quality timber garden buildings and outdoor living products designed to help customers across the UK make more of their gardens. Our range includes log cabins, garden rooms, summerhouses, sheds, garages, pavilions and gazebos, as well as saunas, hot tubs, cold plunge tubs and greenhouses for those looking to create a true garden lifestyle experience at home. Sustainability is at the heart of what we do. Palmako products are made using responsibly sourced timber, including quality slow-grown Nordic spruce, chosen for its strength, durability and natural beauty. By using carefully selected timber and precise manufacturing methods, we aim to create garden buildings and outdoor products that are built to last while respecting the environment. Whether you are dreaming of a peaceful sauna retreat, a refreshing cold plunge area, a practical greenhouse for home growing, a stylish garden office or a family space for relaxing and entertaining, Palmako is here to help bring your ideas to life. With dependable products, thoughtful design and a passion for outdoor living, Palmako helps customers create gardens that bring joy every day.
4.1
15件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Easy ordering process well supported and Jennie who delivered it all has been excellent.
Installation this week
Palmako UK からの回答
Hi there!
So glad to hear that everything went smoothly regarding the ordering! We hope the installation goes just as well. Happy to help if you have any questions about the build!
And we hope it brings you joy for many years to came. Thank you for the review!
All the best
Your Palmako Team
Mark Bailey responded quickly to my request and did not hesitate to offer a replacement part.
Palmako UK からの回答
Hi Paul!
Thank you for sharing your experience with Palmako! We are so glad to hear this and will pass on the kind words to Mark!
All the best
Your Palmako Team
We purchased the Palmako "Emilia" (13.8 m²) glasshouse in February of this year and were deeply impressed right from the moment it arrived.
It was delivered in very compact, well-secured packaging.
Assembly also proved to be relatively easy and is well within the capabilities of a two-person team.
The glasshouse stands out thanks to its "vintage look" and high-quality workmanship.
All in all, we are more than satisfied and enjoy the sight of the glasshouse in our garden every single day!
We would choose it again in a heartbeat!
Palmako UK からの回答
Hi Stephanie!
Thank you for the kind words! It means a lot to us. We are so happy that the overall process went smoothly and you guys are satisfied with it. Knowing that you enjoy using it in your garden every day is exactly what we hoped for!
We’re thrilled that its appearance and craftsmanship have made such a positive impression, thank you again for choosing us!
We hope it brings you joy for many years to come!
All the best
Your Palmako Team
The cabin was great, definitely not disappointed!
The instructions could have been clearer!
Palmako UK からの回答
Hi Jane!
It's wonderful to hear that you're pleased with your cabin and that it lived up to your expectations!
We also appreciate your comments regarding the instructions. Customer feedback like yours is important as we continuously work to improve our assembly guidelines.
Enjoy your new cabin!
Kind regards
Your Palmako Team
The product was of superior quality only waited two weeks for delivery the packaging was of superior quantity.
Palmako UK からの回答
Hi Kyriacos!
Your feedback means a lot to us, and we're thrilled that your experience with Palmako was such a positive one. It's also great to know that the packaging met your expectations and ensured everything arrived in excellent condition.
We hope you enjoy your new building for many years to come!
All the best
Your Palmako Team
Excellent communication.
Hut delivered on time.
Calls before to let me know scheduled time.
Palmako UK からの回答
Hi Gerald!
Thank you for sharing your experience!
So happy to hear this and that everything went smoothly throughout the process. Thank you for choosing Palmako!
All the best
Your Palmako Team
Palmako UK からの回答
Hi!
Amazing to hear! Thank you for the kind words, Darren. We hope you enjoy your garden build for many years to come.
All the best,
Your Palmako Team
Fantastic sauna, couldn't ask for more for price and size. Easily gets to between 70 to 100 degrees depending on how we're feeling.
It's a good DIY job for 2 inexperienced people, instructions arent perfect, but it all adds to the experience. Would happily buy another
Palmako UK からの回答
Hi Paul!
It is amazing to know you're enjoying your sauna and that it delivers exactly the experience you were hoping for! Thank you so much for your fantastic review! Also so glad to hear that this was a rewarding DIY project for you. We hope you'll enjoy your sauna for many years to come.
Thank you for choosing Palmako!
All the best,
Your Palmako Team
Excellent delivery, quality and finish. This is the 5th building we have had from Palmako and can't recommend them enough.
Palmako UK からの回答
Hi!
Thank you for your fantastic feedback! The fact that this is your fifth Palmako building is the sweetest compliment we could receive. We're thrilled to hear that you're happy with the delivery, quality, and finish of your new building.
We truly appreciate your loyalty and recommendation, and we hope all your Palmako buildings bring you joy for many years to come!
All the best,
Your Palmako team
SO SO SO pleased with my greenhouse (Emelia extra large T shaped). Yes the patio round it and the slabs inside are not in yet, or the power water and internet set up... but I am in there already with my tomato plants and a nice sofa for a reading nook in the corner! I will update this review with more photos when I have finished 'our' bits around the site. Its already a country mile better than the polytunnel it replaced, a huge enhancement to the look of the garden and both functional as a proper greenhouse and as a garden room. Why did I choose it? Bigger, better built, more simple and elegant look, better design including 4 self opening vents and 3 sets of double doors that open right back 90 degrees, much much better price than other greenhouses and suppliers I looked at. Service was then exceptional. Ordered 13th March 2026 after a few conversations with John at Palmako (really helpful), available for delivery immediately, held off as we needed to level the site and put down a base over the Easter weekend, delivered Tue 7th, installed by Tom who finished yesterday 15th April - really could not ask for more. Hubby is a builder and is impressed with the solid construction. He could have installed it himself - instructions are clear and it is very well designed for installation. However the difference in cost for him taking time off work vs getting an expert in who has installed Palmako buildings so many times was not that great and so we feel it was very much worth an experienced accredited installation, especially with all that glass.
PS update since receiving the Greenhouse and having it installed: I bought the Greenhouse direct from Palmako. And I was really taken aback that the week after the install the team got in touch to check everything had gone well. Cant remember a supplier ever taking the trouble to do that before. Also having read the reviews here since posting this (I read the reviews on the Palmako site before buying and talked with the team), I am very surprised by the comments re instructions - although we did not install the greenhouse, per the above review, the instructions, which we downloaded from the site before even buying (who even does that, brilliant), were super super clear. Obviously its a big building, with lots of parts, you need to be competent to put it up (its not an Ikea kitchen). But I thought is was not over complicated or over engineered as a product, but very robust too.
Palmako UK からの回答
Hi Vicky!
Thank you for your wonderful feedback! We're delighted that you're so happy with your greenhouse and that its quality, design, and functionality have exceeded your expectations. This is superb! And it truly means a lot to us.
We'll be sure to pass your kind words on to John and Tom, they'll be pleased to hear it! Thank you for choosing Palmako and for your recommendation!
All the best,
Your Palmako team
From ordering to delivery it was so easy, was kept informed of the day and time, the installation went really quick. Absolutely love the summer house, would definetly recommend this company and the fitters who install.
Palmako UK からの回答
Hi Ellen!
Thank you so much for your fantastic review!
We're so happy to hear that the entire process was straightforward and well communicated. It's great to know that our installation team worked efficiently and that you're so pleased with your new summer house.
Your recommendation means a lot to us, and we'll be sure to pass your kind words on to the fitters involved.
We hope you enjoy your summer house for many years to come!
All the best,
Your Palmako Team
I purchased a log cabin from Palmako in 2025 and the order, delivery and installation went smoothly. Since then the customer service has been amazing..... replacement of a couple of shoot bolts and lock in 2025 and then refund of money spent on replacing the lock. Couldn't be happier.
Palmako UK からの回答
Hi Martin!
We're so happy to hear that everything went smoothly including the replacements!
Thank you for your kind words and for placing your trust in Palmako. Feedback like yours means a great deal to our team, and we'll be sure to share your comments with everyone involved.
We hope your log cabin continues to bring you enjoyment for many years to come. If you ever need any further assistance, please don't hesitate to get in touch.
All the best,
Your Palmako Team
Very little communication apart from the sales blurb. Delivery was awful, to the point I was offered cash as compensation, although this never materialised. As others have said the instructions are non not clear. I had to get the planer out to make the roof fit. Whilst appreciating that wood is not straight, some of the pieces supplied would put a banana to shame. This is not the cheapest supplier on the market but the quality just is not there. If you decide to purchase please make sure you are prepared for a few curve timbers (balls).
Palmako UK からの回答
Hi Mark!
Thank you for taking the time to share your feedback.
The issues you describe regarding communication, delivery, instructions, and product quality do not reflect the standard we strive to provide for our customers. We understand how frustrating it must have been. We are working every day on improving the manuals, and we have now improved the order and delivery updates.
We are especially sorry that you felt unsupported throughout the process and it caused you a lot of disappointment. We will share your feedback with the relevant teams so we can understand this situation better and the comments about delivery can be carefully reviewed.
Kind regards,
Palmako Team
On the plus side the log cabin looks great.
On the minus side there were missing instructions for assembly which caused a lot of expensive wasted time. Customer
Service wasn’t just inadequate it was actually rude.
I can’t recommend Palmako.
Palmako UK からの回答
Dear Marylou,
Thank you for taking the time to leave your review. We're pleased to hear that you're happy with the appearance of your garden room and that the finished building looks great.
We're very sorry to hear that you were dissatisfied with your experience during the assembly process and the instructions. Throughout the installation, John worked to provide assistance and answer assembly queries as they arose to help the builders.
We are working on improving the manuals every day and creating video guidances for different structures. Your comments have been shared with the relevant teams to identify areas where necessary improvements can be made.
We still hope you enjoy your new garden room for many years to come!
Kind regards,
Palmako Team
Almost all fence sections have cracks.
According to the manufacturer, that is normal for their products.
If you want a fence that looks new, do not buy Palmako fences.
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。
