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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

ORDERED A TREE FERN ON THE 2ND MAY, WE KNEW IT'S JUST A FEW DAYS DELIVERLY, SO I DID CONTACT THE COMPANY, AS THERE SEEMED TO BE A DELAY. IT WAS AN ISSUE WITH MY POSTCODE, SO MY ORDER COULDN'T BE DE... もっず芋る

5぀星のうち3の評䟡

Ordered a bench, after several weeks followed up by email to confirm delivery date. Was told delivery would take place in approximately two working days. Bench was not delivered, after a further week,... もっず芋る

5぀星のうち3の評䟡

I have to say that the plant itself was excellent.so why the not so great review.WELL one word delivery.if you are going to charge 40 pounds for so called tracked delivery,which takes 10 days ,which t... もっず芋る

5぀星のうち4の評䟡

The Olive Tree is wonderful I couldn't ask for a more beautiful tree, and a palm exactly what I was expecting. The chaps who delivered were lovely. The only reason I haven't given 5 stars was the comm... もっず芋る

䌁業情報

  1. 庭園

圓該䌁業による蚘述

Palm & Olive is a UK-based specialist in premium garden trees, planters, and outdoor furniture. We offer a curated selection of Mediterranean and exotic plants—such as olive trees, palm trees, and Dicksonia ferns—sourced directly from trusted growers in Spain, Italy, and beyond. Our products are chosen not only for their beauty but for their ability to thrive in British gardens. We also supply handcrafted teak garden furniture and high-quality terracotta pots, bringing timeless elegance and natural charm to outdoor spaces. With expert customer service, nationwide delivery, and a passion for design, we help you create gardens that inspire. From city patios to country estates, there’s a right tree for every space.


連絡先

4.0

ほが満足

TrustScore 5段階評䟡の4

22件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 100に回答しおいたす

通垞1カ月以䞊経っおから回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

ORDERED A TREE FERN ON THE 2ND MAY

ORDERED A TREE FERN ON THE 2ND MAY, WE KNEW IT'S JUST A FEW DAYS DELIVERLY, SO I DID CONTACT THE COMPANY, AS THERE SEEMED TO BE A DELAY. IT WAS AN ISSUE WITH MY POSTCODE, SO MY ORDER COULDN'T BE DELIVERED, SO AFTER SORTING THAT OUT, AHMAD SAID HE WOULD SEND ANOTHER TREE FERN OUT AFTER THE BANK HOLIDAY, WHICH WAS FINE WITH US.
THEN LAST EVENING (SAT 23RD MAY), DOOR BELL RANG, IT WAS AHMAD WITH OUR TREE FERN, AT 8PM, WE WERE MOST SURPRISED & PLEASE. NOW HOW GOOD IS THAT, COMING FROM LONDON TO US IN THE EVENING, WITH A GOOD SIZED TREE FERN, THE FOND'S ARE USUALLY CUT OFF FOR DELIVERIES, THIS ONE STILL HAD IT'S FONDS, WHICH MADE IT A GOOD SIZE INDEED.
SO FOR GOOD CUSTOMER SERVICE 10 OUT OF 10 BRILLIANT.

2026幎5月23日
自発的なレビュヌ
5぀星のうち3の評䟡

Delivery updates

Ordered a bench, after several weeks followed up by email to confirm delivery date. Was told delivery would take place in approximately two working days. Bench was not delivered, after a further week, contacted again by email to enquire about delivery of order and received no response. I have since been contacted and assured the delivery is on its way and received confirmation of shipping. I am hopeful that the company could simply improve communicatiom around delivery timescales.

2026幎5月21日
自発的なレビュヌ
5぀星のうち1の評䟡

I bought a teak banana bench on April


I bought a teak banana bench on April 5th. No contact at all other than a receipt. I have not received the item. I emailed the company on April 18, no reply. I used their contact form on April 28. No response! I told them if I do not hear from them by May 5, I am entitled to a refund but would still like the bench to be delivered! They are nearly out of time, they must give a refund if not delivered in 30 days. As I have not had any contact so far, I suspect I will have to contact my bank to claw the money back. Nothing but hassle! Check the company out on Companies House, then use Google maps to find the address of the person running this outfit.

2026幎4月5日
自発的なレビュヌ
Palm and Olive ロゎ

Palm and Olive からの回答

Dear JR,

Please accept our sincerest apologies. We fully recognize that we failed to meet the standards you deserve, and we are truly sorry for the silence you experienced. While we faced some unforeseen challenges behind the scenes that were out of our control, that is no excuse for the lack of communication.

We want to make this right immediately. Please email us with your order number so we can prioritize your case, whether that is ensuring immediate delivery or issuing a full refund. As a gesture of goodwill for the hassle, we would also like to provide you with a 30% discount code for any future order once we have resolved this to your satisfaction.

We are learning from this mistake and working hard to improve our processes every day. We hope to have the chance to earn back your trust.

5぀星のうち5の評䟡

New Customer Review

My first time ordering from this company and I am extremely impressed. I ordered a 5-6ft fortunai Palm and on its arrival today I was not disappointed it is really healthy and the size ordered. 100% reccomend this company, I would purchase from them again.
The service support is good, always available if you have a query. Thanks

2026幎4月29日
自発的なレビュヌ
5぀星のうち1の評䟡

I have not received the item yet

I have not received the item yet. Where is it?

2026幎3月28日
Palm and Olive ロゎ

Palm and Olive からの回答

Hi Inam,

Thank you for reaching out. Our records indicate that your olive tree was delivered on April 10th. We apologize for the delay in getting it to you; as we are shipping live trees, we sometimes take extra time to ensure they are packaged and transported in a way that maintains their health and quality.

we hope you are enjoying the tree!

5぀星のうち3の評䟡

I have to say that the plant itself was


I have to say that the plant itself was excellent.so why the not so great review.WELL one word delivery.if you are going to charge 40 pounds for so called tracked delivery,which takes 10 days ,which there was no communication and you advertise as being 3 days ,then I’m sorry but palm and olive ,you really do need to up your game ,with your couriers.im going to bite my nose off to spite my face on this ,wouldn’t buy from you again ,which will be my loss ,because the tree fern was great ,but the aggro ,not worth it .

2026幎3月20日
5぀星のうち5の評䟡

Healthy mature Olive Tree 
 beautiful

Delivered to our rural location within week of ordering which was pleasantly unexpected considering some previous reviews. Great contact with delivery driver on day ( but could have done with some prior warning as we were out and live in terrace directly on road ) driver did well and left in neighbours side gate. Olive tree as described and looked very healthy 
 so far great thanks !

2026幎3月17日
5぀星のうち1の評䟡

Cancelled delivery

Cancelled delivery

2026幎2月2日
Palm and Olive ロゎ

Palm and Olive からの回答

Hi David, we are very sorry we had to cancel your order. Because the shipping fees to your address ended up being multiple times the cost of the plant, we were unable to complete the delivery. A full refund has been processed. We apologize for the inconvenience.

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