Discovered Palome through social media a year ago - and I LOVE their clothes! I have bought 2 pairs of jeans - Temple plush most recently - gorgeous denim, hang beautifully and feel lovely. I also b... もっと見る
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I have just received my first order from Palome & couldn’t be happier. The styling & quality I can’t fault. Order received very quickly, beautifully wrapped/boxed & a gorgeous free gift, thank you.... もっと見る
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I purchased the Etoile cashmere hoodie and it’s beautiful. Good quality cashmere, very soft. I went for the size 12 which gives me a little room underneath for a long sleeve tee shirt. Arrived beautif... もっと見る
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Very impressed with my delivery. My order arrived in a lovely box and the cardigan was packaged nicely inside with a nice fragrant. Appreciated the care and thought that has gone into to this. The... もっと見る
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企業情報
当該企業による記述
Timeless staples from the world's finest ateliers. Exquisite fibres and textures. Grade A Mongolian cashmere, Japanese and Italian denim, linen and organic cotton, crafted with care.
連絡先
4.7
優良
292件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 88％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The quality and value are beautiful
The quality and value are beautiful. I love their attention to detail. Fast delivery. Easy exchange and returns. Definitely a pleasure to support this independent business.
2026年8月14日
自発的なレビュー
Palome からの回答
Hi MK,
Thank you so much for your incredibly kind review!
We’re delighted to hear that you’ve enjoyed the quality, value and attention to detail, as well as your experience with our delivery, exchanges and returns
Your lovely words and support truly mean so much to our team and encourage us to keep improving and creating pieces we hope you’ll love
We’re so grateful to have your support and look forward to welcoming you back to Palome!
Warm regards,
Vera
Lovely quality and colour
Lovely quality and colour. Quick delivery and all beautifully wrapped. Will definitely make future purchases
2026年7月31日
自発的なレビュー
Palome からの回答
Hi Clare,
Thank you so much for your wonderful review!
We’re delighted to hear that you loved the quality and colour, and that your order arrived quickly and beautifully wrapped
It means so much to know you’ll be shopping with us again, and we can’t wait to welcome you back to Palome!
Warm regards,
Vera
What an absolutely amazing company
What an absolutely amazing company! I can’t recommend buying with them enough. Everything I’ve bought has been superb quality and the service from start to finish was the best I’ve ever experienced from a brand. Not only are these quality items but the attention to detail with how it’s packaged and the super quick delivery is unparalleled. They are in a league of their own compared to their market rivals. I will only be buying from Palome from now on! Thank you!
2026年8月11日
自発的なレビュー
Palome からの回答
Hi D Meakin,
Thank you so much for taking the time to leave us such a wonderful review. Your kind words truly mean a lot to our whole team.
We’re so happy to hear that you’ve loved the quality of your pieces, our packaging and the delivery experience. Knowing that you feel Palome stands apart from other brands is incredibly special to us.
Thank you for your support and for choosing Palome. We’re so excited to have you with us and look forward to welcoming you back soon!
Best,
Ilona
I love Palome
I love Palome. Their clothes are beautiful - well made, well designed and well priced.
The materials used are always excellent and the colours are good too. The sizing seems pretty accurate to me. Their clothes are beautifully packed and arrive promptly.
The service is great - the only time I needed to phone them (to change a size, entirely my fault) the phone was answered promptly, the item was changed very quickly and the person on the phone was delightful.
Honestly, I have nothing bad to say about Palome!
2026年6月16日
自発的なレビュー
Palome からの回答
Hi Simon and Stephanie Burgess,
Thank you so much for your wonderful review!
It means so much to hear how happy you are with the quality, design, materials and overall Palome experience. We’re especially delighted to hear that our team was able to help so quickly via email with your size change, and we’ll be sure to share your lovely words with them.
Thank you again for your support and for choosing Palome. We hope you continue to enjoy your pieces for a long time to come!
Warmly,
Ilona
Obsessed with Palome!
I received my silk skirt, linen summer jacket and shorts and I love them. I am obsessed with Palome and I’ve never been this obsessed with a clothes brand ever but I just feel like the style, material, ethos is everything I resonate with. Please keep up the great work and I hope I will be decked out in more Palome pieces for a long time to come
2026年7月31日
自発的なレビュー
Palome からの回答
Hi Miss EM,
Thank you so much for this incredibly lovely review!
We’re absolutely delighted to hear how much you’re enjoying your silk skirt, linen jacket and shorts. Knowing that our style, materials and ethos resonate with you so much truly means the world to us.
Thank you for your support and for being part of the Palome journey. We hope to see you in many more Palome pieces for years to come!
Warmly,
Ilona
Absolutely beautiful clothes at a great…
Absolutely beautiful clothes at a great price. I’ve bought several pieces, starting off with jeans and moving onto tops and a skirt and all have been great quality and really perfect fit. I feel I’ve found my perfect brand! Service has been perfect and the packaging is lovely. I’ve used the return service and it was easy and efficient.
2026年8月6日
自発的なレビュー
Palome からの回答
Hi FC,
Thank you so much for your wonderful review!
We're absolutely delighted to hear that you've found your perfect brand. It means so much to us that you've loved the quality, fit, and styling of your pieces, and that your experience with our service, packaging, and returns process has been just as positive.
Thank you for taking the time to share your experience and for choosing Palome. We can't wait to welcome you back again soon!
Warmly,
Ilona
Lovely materials and fit
Lovely materials and fit. Satisfied with garment quality also
2026年7月28日
自発的なレビュー
Palome からの回答
Hi Miriam,
Thank you so much for taking the time to share your lovely feedback! We’re delighted to hear that you’re happy with the materials, fit and overall quality of your garment.
We really appreciate your support and hope you continue to enjoy wearing your Palome pieces.
Best wishes,
Ilona
The quality of the fabric is excellent…
The quality of the fabric is excellent for the price and the designs are sophisticated classics. I find myself wearing these pieces again and again and appreciate that most of the pieces I have from Palome mix and match even though I didn’t deliberately choose pieces on that basis. I also appreciate the quick delivery.
2026年8月4日
自発的なレビュー
Palome からの回答
Hi Erynn,
Thank you so much for your lovely review! We’re delighted to hear that you’re enjoying the quality of our fabrics and the timeless designs.
It’s especially lovely to hear that your Palome pieces naturally mix and match and have become favourites you reach for again and again. That’s exactly what we hope to create, beautiful, versatile pieces that become a lasting part of your wardrobe.
Thank you again for your support, and we’re so pleased you’re enjoying the quick delivery too!
Best wishes,
Ilona
Palome からの回答
Hi Jackie,
Thank you so much for your lovely review! We’re delighted to hear you’re enjoying your Palome pieces and that your order arrived so quickly.
We really appreciate your support and hope to welcome you back again soon!
Best wishes,
Ilona
Navy blue Linen Shorts and Jeans
I am very pleased with both the linen shorts and jeans which I purchased.
The quality of material and the workmanship is excellent. I loved the packaging it's so nice to receive products that have been packed professionally. I would definitely recommend Paloma to my friends and family.
2026年7月18日
自発的なレビュー
Palome からの回答
Hi Karen,
Thank you so much for your lovely review.
We're delighted to hear you're pleased with both your linen shorts and jeans, and that you enjoyed the quality, craftsmanship and packaging. It's wonderful to know you'd recommend Palome to your friends and family.
Thank you again for choosing Palome and for taking the time to share your experience. We truly appreciate your support.
Best wishes,
Ilona
Absolutely fabulous brand
Beautiful clothes in high quality fabrics and excellent cut and fit. I am thrilled with the Cannes jeans, linen shirt, cotton blouse and top recently purchased. The lovely packaging and quick delivery is an added treat.
2026年8月2日
自発的なレビュー
Palome からの回答
Hi Charlotte,
Thank you so much for your beautiful review.
We're delighted to hear how much you're enjoying your Cannes jeans, linen shirt, cotton blouse and top. It's wonderful to know that the quality, fit and fabrics have lived up to your expectations, and that you enjoyed the packaging and quick delivery too.
Thank you for choosing Palome and for taking the time to share your experience. We truly appreciate your support and hope you continue to enjoy your pieces for years to come.
Best wishes,
Ilona
Amazing Products and Great Customer Service
Amazing products, great customer service and experience! The designs are timeless, linen fabrics are certified, beautiful packaging! I can't recommend them more, they are brilliant!
2026年7月27日
自発的なレビュー
Palome からの回答
Hi Nina,
Thank you so much for your wonderful review and for recommending Palome.
We're delighted to hear that you love our timeless designs, certified linen fabrics and packaging. It also means so much to know that you've had such a positive experience with our Customer Service team.
Thank you for taking the time to share your experience and support Palome. We truly appreciate it.
Best wishes,
Ilona
I am so very pleased with my trousers…
I am so very pleased with my trousers perfect fit super quality fabric, will certainly be back ,also I received them in a beautiful box with a fast delivery as they promised
2026年8月2日
自発的なレビュー
Palome からの回答
Hi Wendy,
Thank you so much for your wonderful review.
We're so pleased to hear that your trousers are a perfect fit and that you're happy with the quality of the fabric. It's also lovely to know you enjoyed the packaging and that your order arrived quickly.
Thank you for your kind words and for choosing Palome. We’ll be delighted to welcome you back.
Best wishes,
Ilona
Palome からの回答
Hi Angela,
Thank you so much for your lovely review.
We're delighted to hear you're happy with the quality of your pieces and that your order arrived quickly. It means a lot to know you had such a positive experience from ordering through to delivery.
Thank you again for taking the time to share your feedback and support Palome.
Best wishes,
Ilona
Absolutely lovely dress
Absolutely lovely dress! Really nicely made! Easy to wear! Beautifully wrapped
2026年7月31日
自発的なレビュー
Palome からの回答
Hi Susan,
Thank you so much for your lovely review.
We're delighted to hear you're enjoying your dress and that you appreciated the quality, the beautiful packaging and how easy it is to wear.
Your kind words truly mean so much to our small team, and we're incredibly grateful that you took the time to share your experience.
We hope you enjoy wearing your new dress, and we look forward to welcoming you back to Palome again soon.
Best wishes,
Ilona
Love Palome ❤️
Very impressed with the customer service. Palome has been the only brand I have experienced this level of customer service with. I am glad to be a customer. Love all that Palome does, including the storytelling on social media, it’s so unique and yet feels real and relatable. Five stars ⭐️⭐️⭐️⭐️⭐️
2026年7月27日
自発的なレビュー
Palome からの回答
Hi Bex,
Thank you so much for your wonderful review. Reading your kind words truly made our day.
Knowing that you've had such a positive experience with our customer service means so much to us, and we're especially touched to hear that you enjoy our storytelling on social media. We always hope to create something that feels authentic, thoughtful and relatable, so it's lovely to know that resonates with you.
Thank you for taking the time to support us with your 5-star review. It means the world to our small team, and we're so grateful to have you as part of the Palome community.
Best wishes,
Ilona
Well-made and high quality
Clothing is beautifully packaged. Garments are well made using high quality textiles, and are constructed in Europe. Given this, they are good value. I love the little pink line that each piece has as a brand identifier.
My only quibble is that there is not much colour range. Most garments are navy blue! This has limited what I'd like to buy. I have navy blue linen shorts and a navy blue merino wool lightweight jumper. I also have a cashmere sweater in a brown colour (called 'apricot') and I wanted a short-sleeved linen shirt but the only colours available were navy blue and a natural undyed colour. I went with the latter, but it's a bit 'worthy' for me, would have preferred something in a red/orange/pink palette or in a blue that isn't navy. I've kept it as it's well-made if a bit on the large side.
Still, I expect to buy from them again. I'd love them to broaden their colour choices though!
2026年7月6日
自発的なレビュー
Palome からの回答
Hi Lucy,
Thank you so much for taking the time to leave such a thoughtful review.
We're delighted to hear how much you appreciate the quality of our fabrics, European craftsmanship, packaging and the little pink detail on our garments. It means so much to know these are the things that stand out to you.
Thank you as well for your honest feedback about our colour palette. We completely understand your point, and it's something we'll be sharing with our Design team. Customer feedback like yours is incredibly valuable as we continue to develop future collections.
We truly appreciate your support and are so pleased to hear you'll be shopping with us again. We hope we'll be able to surprise you with even more colours you'll love in the future.
Best wishes,
Ilona
I’m trying to create a return and need…
I’m trying to create a return and need an urgent response so I can create my returns label and no contact number just an email
Which sadly not again any reply
Just to update customer care were excellent and I think my issue was my fault as think there is a slight delay after delivery before you can arrange a return
2026年7月30日
自発的なレビュー
Palome からの回答
Hi Tracey,
Thank you for your message, and I'm so sorry for the delay in getting back to you.
I'm glad to see you were able to successfully create your return in the meantime.
If there's anything else I can help with, or if you have any further questions, please don't hesitate to get in touch.
Best wishes,
Ilona
What a joy to order from Palome!
What a joy to order from Palome!
The packaging was very pretty and smelled so lovely. I received my order quickly and the quality of the Maidelle linen shirt dress in basil that I received is very high. Plus I also got a little freebie which is always nice.
The customer service is also amazing and they are very helpful and quick to reply.
I highly recommend Palome and will definitely order from them again.
2026年7月28日
自発的なレビュー
Palome からの回答
Hi Anna,
Thank you so much for your wonderful review!
We're absolutely delighted to hear that you had such a lovely experience with Palome. It's wonderful to know you enjoyed the packaging, the fragrance, your complimentary gift, and that your Maidelle Linen Shirt Dress in Basil met your expectations.
We're also so pleased that our customer service made a positive impression. Your kind words truly mean the world to our small team and motivate us to keep delivering the best experience we can.
Thank you again for your recommendation and support. We can't wait to welcome you back to Palome for your next order!
Warmest wishes,
Ilona
I bought some jeans from Palome this…
I bought some jeans from Palome this week. The package came and it was just a lovely experience! Not only did the jeans fit like a glove, the package was beautifully wrapped and even spelled gorgeous! The free scarf 'with first purchase' is lovely and all in all a wonderful retail experience!
2026年7月28日
自発的なレビュー
Palome からの回答
Hi Annie,
Thank you so much for your wonderful review!
We're absolutely delighted to hear that your jeans fit like a glove and that you enjoyed every part of your Palome experience, from the beautifully wrapped parcel to the fragrance and your complimentary scarf.
Creating a thoughtful and memorable experience for our customers is something we care deeply about, so it's incredibly rewarding to know it made such a positive impression.
Thank you again for your kind words and support. We hope you enjoy wearing your new pieces, and we can't wait to welcome you back to Palome soon!
Warmest wishes,
Ilona
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