Palome レビュー 

Palome からの回答

2026年6月22日

Hi Trudy,

Thank you so much for your lovely review!

We're delighted to hear you're enjoying your Madeleine Cardigan and that the packaging, little scarf and swift delivery helped make your experience feel special. It's wonderful to know you're finding it soft, comfortable and easy to wear.

Thank you again for taking the time to share your feedback. We hope you enjoy your cardigan for many years to come.

Warm wishes,

Ilona

Palome からの回答

2026年6月22日

Hi Emma,

Thank you for your feedback.

I'm very sorry to hear about the delay with your refund. While we aim to process all refunds within our stated timeframe, on rare occasions delays can occur due to return transit times or additional processing requirements.

I've looked into your case and can confirm that your refund has now been processed.

I'm delighted to hear that you've been pleased with the quality of the products, and I sincerely apologise that this part of your experience did not reflect the level of service we strive to provide.

Thank you again for your patience and understanding.

Warm wishes,

Ilona

Palome からの回答

2026年6月15日

Hi Jacqui,

Thank you so much for your wonderful review.

We're incredibly grateful for your support and are delighted to hear that your Palome pieces have consistently exceeded your expectations. Hearing that you now own 10 pieces from our collection truly means the world to us.

Thank you for your kind words about the quality, fit, packaging and value. It's exactly the experience we hope to create for every customer.

Best wishes,

Ilona

Palome からの回答

2026年6月15日

Hi Alex,

Thank you so much for your lovely review.

We're delighted we could help get your order to you in time for your honeymoon, and even happier to hear that you loved the pieces when they arrived.

Your kind words about our customer service mean a great deal to the team. Thank you for your continued support of Palome.

Best wishes,
Ilona

Palome からの回答

2026年6月11日

Hi Lina,

Thank you so much for your lovely review.

We're delighted to hear you enjoyed the unboxing experience and that you love your dress. Knowing it arrived so quickly was the cherry on top!

Thank you for supporting Palome and for taking the time to share your experience with us.

Best wishes,

Ilona

Palome からの回答

2026年6月10日

Hi Paula,

Thank you so much for your lovely review.

We're absolutely delighted to hear that you loved your first Palome order and that both the Sorbonne and Danube Cashmere Sweaters were exactly what you were hoping for.

It's especially wonderful to know that the scarf and our packaging helped make the experience feel even more special. We put a great deal of care into every detail, so feedback like this truly means a lot to our team.

Thank you again for taking the time to share your experience, and we hope you continue to enjoy your pieces for many seasons to come.

Best wishes,

Ilona

Palome からの回答

2026年5月28日

Hi Rebecca,

Thank you so much for your lovely words.

“A touch of luxury that’s affordable” beautifully captures the spirit of Palome, so this truly means so much to our team.

Best wishes,
Ilona

Palome からの回答

2026年5月26日

Hi B,

Thank you so much for such a thoughtful review.

We’re incredibly happy to hear your first experience with Palome felt so special, from the unboxing to the fit and fabrics. Reading messages like this truly means so much to our small team.

Thank you again for your kindness and support,we can’t wait to welcome you back again soon.

Best wishes,
Ilona

Palome からの回答

2026年5月22日

Hi Charlotte,

Thank you so much for such a lovely review.

We’re incredibly happy to hear Palome has become such a special part of your wardrobe, and that you’ve been enjoying everything from the cashmere to the denim and linen pieces. Hearing that the quality, fabrics and experience have stood out to you truly means a lot to us.

Thank you as well for your kind words about our customer service and delivery experience.

We can’t wait to welcome you back again soon.

Best wishes
Ilona

Palome からの回答

2026年5月22日 に更新

Hi Sally,

Thank you for your feedback, and I’m very sorry for the frustration caused.

We did respond to your enquiry and can confirm the outstanding refund has now been fully processed for you.

We completely understand your disappointment, especially as a first experience with Palome, and we are currently improving our returns and refund systems to help avoid delays like this moving forward.

Best wishes
Ilona

Palome からの回答

2026年5月22日

Hi Monika,

Thank you so much for your lovely review. We’re so pleased to hear how much you’ve been enjoying both the cashmere and denim collections.

There’s something very special about finding those everyday pieces you naturally reach for again and again, so it means a lot to know your knits have become part of your routine. And we’re delighted the denim fit and washes have been such a success for you as well.

Thank you again for your support and kind words.

Best wishes
Ilona

Palome からの回答

2026年5月22日

Hi Наталья Гинц,

Thank you so much for your lovely review. We’re so pleased to hear you’ve been enjoying your Palome pieces and that each order has felt special from the moment it arrived.

It’s wonderful to know the packaging and little details have stood out to you, as we put a lot of care into creating that experience. Your kind words about our customer service truly mean a lot as well.

Thank you again for your support and recommendation.

Best wishes
Ilona

Palome からの回答

2026年5月22日

Hi ML,

Thank you so much for your lovely words. We’re so pleased to hear you’ve had such a positive experience with both our pieces and customer care.

Creating timeless wardrobe staples that feel effortless to wear is always at the heart of what we do, so your feedback truly means a lot.

Thank you again for your support.

Best wishes
Ilona

Palome からの回答

2026年5月22日

Hi Ali,

Thank you so much for such a thoughtful review. It truly means a lot to hear how much you’ve been enjoying your pieces over time.

We’re so pleased the collections have become part of your everyday wardrobe, especially the cashmere. Your kind words about both the quality and service are incredibly appreciated by the whole team.

And thank you as well for your understanding regarding the small issue. I’m glad we were able to take care of it quickly for you.

We’re very grateful for your support and for recommending Palome so warmly.

Best wishes
Ilona

Palome からの回答

2026年5月15日

Hi Stella,

Thank you so much for taking the time to share this.

We’re truly delighted to hear how much you love the jeans and that your order arrived quickly.

I’m very sorry again that the return process felt slower than it should have, but I’m pleased our team was able to resolve this for you quickly in the end.

Your feedback genuinely means a lot to us and helps us continue improving every part of the experience thoughtfully.

We hope to welcome you back again very soon.

Best wishes
Ilona

Palome からの回答

2026年5月15日

Hi Sara,

Thank you so much for your thoughtful message.

It means a great deal to us to hear that you discovered Palome so naturally and have continued coming back. Knowing that the quality, packaging, and overall experience have resonated with you is incredibly special for our small team.

We truly appreciate you taking the time to share this, and we’ll look forward to welcoming you back again soon.

Best wishes,
Ilona

Palome からの回答

2026年5月8日

Hi Sarah,

I’m very sorry to hear about this experience and completely understand your frustration regarding the delay.

We’ve unfortunately been unable to locate any email received from you on our side, which may explain why you didn’t receive a response or ticket confirmation.

Could you kindly email us directly at hello@palome.com with your order details? As soon as we receive this, we’ll investigate your refund as a priority and come back to you as quickly as possible.

Thank you again for your patience, and we sincerely apologise for the inconvenience caused.

Best wishes,
Ilona

Palome からの回答

2026年5月5日

Hi Chikal,

I’m very sorry for the delay here, this isn’t the experience we want for you.

Your refund has now been processed and confirmation emails have been sent. The funds will appear back in your account shortly.

Thank you for your patience.

Best
Ilona

Palome からの回答

2026年4月27日

Hi Sheila,

Thank you so much for your lovely words, it truly means a lot. I’m so glad we were able to sort things out for you smoothly, and that you enjoyed the quality of the pieces.

I’m sorry the jeans weren’t quite right this time, but I’d be very happy to guide you towards a longer style if you decide to try again.

Thank you again for your trust and recommendation, we look forward to welcoming you back.

Best wishes,
Ilona

Palome からの回答

2026年4月20日

Hi Paddy,

We’re so happy to hear you love your cashmere jumper and that everything from the delivery to the packaging made the experience special. The little scarf is a small thank you from us, so it’s wonderful to know you enjoyed it.

We can’t wait to welcome you back again soon

Best,
Ilona