pamo. design レビュヌ 399

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TrustScore 5段階評䟡の3.5

3.7

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レビュアヌのコメントを芋おみたしょう

5぀星のうち4の評䟡

The fit and finish is great and for the most part everything went together well. We ordered the Kim 1 and Kim 2. On one of the Kim 2’s we couldn’t get everything to line up right no matter what we tri... もっず芋る

5぀星のうち2の評䟡

Still waiting for the remainder of my shipment. It’s been over a month now. I’ve see the item come ‘back in stock’ multiple times, but every time I ask about my order they tell me they are waiting... もっず芋る

5぀星のうち5の評䟡

I appreciated the quick delivery of the KIM II shelving system, shelves and baskets. My closet looks fantastic and is now so well organized. The look is modern and more also more spacious than I ima... もっず芋る

5぀星のうち4の評䟡

While the buying and shipping experience wasn't the best, the product is great! It was easy to install with clear directions, all parts received, and no damages. Not sure what happened to our orde... もっず芋る

䌁業情報

  1. むンテリア デザむン店
  2. 家具補造業者
  3. 家具店

圓該䌁業による蚘述

Industrial Design I urban Interior I unique& individual Our Industrial clothes rail for your home ✔ clothes rails & industrial furniture in various sizes ✔ Check it out -> www.pamo-design.com


連絡先

3.7

たあたあ

TrustScore 5段階評䟡の3.5

399件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

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この䌁業のTrustpilot 利甚方法

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5぀星のうち2の評䟡

Our order was missing pieces

Our order was missing pieces, we cannot get a hold of a person it’s only Ai. We asked for the missing pieces in gold and they came in black. We are still waiting for the gold pieces and have no tracking on them.

2026幎3月27日
pamo. design ロゎ

pamo. design からの回答

Hi there,

thank you for taking the time to share your feedback — I’m really sorry to hear about the missing parts and the mix-up with the color. I completely understand how frustrating that must be.

Just to clarify: while your first reply was handled by our AI assistant, your case was then picked up by our team, and we’ve been in touch with you directly since then. We’re also keeping you updated via email on the current status and will continue to do so until everything is fully resolved and you’ve received the correct parts.

Your satisfaction is very important to us, and we’re doing our best to get the gold pieces to you as quickly as possible. If you have any additional questions in the meantime, feel free to reach out anytime — we’re here for you.

Warm regards,
your pamo. team

5぀星のうち5の評䟡

Everything was easy

Everything was easy. Shipping was fast, and the product was exactly what I was hoping for. I bought this for my small boutique to hold wedding dresses, which are very heavy and this system looks great and seems pretty sturdy. Big fan, will likely buy again.

2026幎3月18日
5぀星のうち4の評䟡

The fit and finish is great and for the


The fit and finish is great and for the most part everything went together well. We ordered the Kim 1 and Kim 2. On one of the Kim 2’s we couldn’t get everything to line up right no matter what we tried (basically the center post is lower than the outer) so things aren’t level. But the Kim 1’s are great and would definitely buy again.

2026幎3月17日
5぀星のうち1の評䟡

Wrong delivery and terrible service

You sent me the wrong merchandise and then you have no customer service that is able to remediate and ship a replacement express making me miss my deadline for my show and having to purchase cheap shelving from amazon to be sure to have my exhibit. Now you want me to resend the wrong merchandise before you even submit a full refund. I paid over $1,000 and you sent me some hang bars for $200, and now you have the guts to ask for a rating.

2026幎3月16日
pamo. design ロゎ

pamo. design からの回答

Hi,

We’re truly sorry for the mix-up with your order and the frustration this has caused—especially with the impact on your show. We completely understand how disappointing and stressful this situation must have been.

We have already been in contact regarding your case and provided you with a prepaid return label so that the incorrect items can be sent back at no cost to you.

As soon as the return is on its way, we will of course proceed with resolving this matter as quickly as possible.

We sincerely apologize again for the inconvenience and appreciate your patience.

Best regards,
The Pamo-Design Team

5぀星のうち1の評䟡

Delivery time is very long

Delivery time is very long, consistent mistakes in the order and unresponsive customer service

2026幎3月11日
pamo. design ロゎ

pamo. design からの回答

Hi,

We’re very sorry to hear about your experience with the delivery delays, order issues, and difficulty reaching our customer service. This is not the standard we aim to provide.

We are already in contact with you regarding your case and are doing our best to resolve everything as quickly as possible.

Thank you for your patience and for bringing this to our attention.

Best regards,
The Pamo-Design Team

5぀星のうち5の評䟡

Great Closet System

I appreciated the quick delivery of the KIM II shelving system, shelves and baskets. My closet looks fantastic and is now so well organized. The look is modern and more also more spacious than I imagined to accommodate my variety of clothing.

2026幎3月19日
自発的なレビュヌ
5぀星のうち4の評䟡

Very innovative and clean look

Very innovative and clean look. Easy to put together but you absolutely need 2-3 people to hold things in place. Shopping for my items took a long time and communication was not consistent. For that reason i would not shop again. Lots of money spent.

2026幎1月15日
自発的なレビュヌ
5぀星のうち1の評䟡

Poor packaging, missing hardware, and ill-fitting shelves

The products were not packaged well and arrived damaged. It was also more difficult to install the shelves than expected because they didn't fit and required cutting to fit in the brackets. We were also missing mounting brackets. If we hadn't already installed half of it before realizing, we would have returned.

2026幎2月28日
自発的なレビュヌ
pamo. design ロゎ

pamo. design からの回答

Hi there,

thank you for taking the time to share your experience. I’m really sorry to hear that your order arrived damaged and that the installation was more difficult than expected — that’s definitely not the experience we want for you.

We take packaging and product quality very seriously, so it’s concerning to hear that items arrived damaged and that hardware was missing. The shelves should also fit properly without requiring modifications. We’d really like to look into this in detail.

Please reach out to our support team anytime so we can review your case and find a solution for you — whether that’s replacement parts, missing hardware, or another way to make this right. We’re here to help and want to make sure you’re fully satisfied.

Warm regards,
your pamo. team

5぀星のうち5の評䟡

Well done all around

Easy to order and prompt delivery. Packaging is well organized and supports easy assembly/installation. I really like the aesthetic of the product. Our space is unusual and it was nice to be able to have the flexibility of the Pamo system. It is good quality and really gets the job done!

2025幎8月27日
自発的なレビュヌ
5぀星のうち1の評䟡

The product was too large for me wall

The product was too large for me wall. It comes with no return label and they make it very difficult to get return instructions.. you have to basically apply for them. If you are approved and I don’t know that I have been because it’s been a week and they still haven’t gotten back to me. You also have to pay the shipping and I can tell by the way they’re talking. It’s going to be half the price of the product. This is absolutely ridiculous. You can’t compete with Amazon or any credible company out there with these kind of return shenanigans. No product is worth this.

2026幎1月22日
pamo. design ロゎ

pamo. design からの回答

Hi there,

thank you for sharing your feedback. I’m sorry to hear that the return process felt frustrating to you.

Just to clarify: you don’t need to “apply” for a return. Returns can be registered quickly and easily through our returns portal in just a few steps. This helps us process all returns efficiently and make sure nothing gets lost.

As communicated in several places in our shop, return shipping costs are covered by the buyer. After registering your return, you should have received an email with detailed instructions on how to send the product back.

If anything is unclear or you need further assistance, please feel free to reach out to our support team. We’re happy to guide you through the process and help make it as smooth as possible.

Warm regards,
your pamo. team

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