Pampas & Bloom レビュー 

Pampas & Bloom からの回答

2021年7月22日

Hi Friyan,

I'm really saddened to read your review on here after explaining to you over email why our prices changed earlier this week. I'm sorry if you found this change misleading but we now charge for postage, which makes our products the same price as they were before, but with a separated product & shipping price.

If I had known you were still unhappy, I would have of course been able to offer you a chance to return your bunch & receive a full refund.

I understand your frustration about the notion of free shipping, but sadly for all of our smaller products the postage is more expensive than the item itself. The only way we can offer 'free' shipping is marking up the product price with shipping included. Sadly nothing is actually free, not for you and not for us.

If you're interested, I'd recommend reading these short blog posts below on how companies cover the cost of free shipping. This strategy is an extremely common practice for many companies big and small, not a lie, or shady.

https://www.shipbob.com/blog/how-to-offer-free-shipping-ecommerce-store/

https://www.sendcloud.com/free-shipping-guide/

I appreciate your feedback, but as a small business comments such as these are really damaging and upsetting, especially when I assumed this had been resolved as I had no further contact from you.

If there's anything I can do to make you feel better about the change please do let me know via email hello@pampasandbloom.co.uk

Kind regards,
Amelia @ Pampas & Bloom

Pampas & Bloom からの回答

2021年5月27日

Hi Sherry,

Thank you for taking the time to leave a review, we really appreciate your feedback.

I'm of course really saddened to hear you believe your bunch doesn't look the same as the picture & you thought it may be bigger. As a business we're dedicated to bringing joy to the everyday, so the service you've received is completely not our aim. However, as we work with completely seasonal and natural products, stems can very in size, shape and colour which is noted in our product descriptions.

Our price is something we really consider, we are focussed on sourcing high quality stems from suppliers we really trust and into this goes a lot of time and research, driving up our price. The price is also reflective of our free UK shipping and fast turnaround times. We try to stay as competitive as possible but we are a small business, meaning we don't benefit from the buying power many other businesses do, I hope you understand.

With all this being said, we ultimately want you to be happy with your purchase and it be a piece in your home that you cherish for years to come. We would always encourage you to contact us if there is a problem with your order, please email hello@pampasandbloom.co.uk and I will be happy to assist you further other there.

Kind regards
Amelia @ Pampas & Bloom

Pampas & Bloom からの回答

2021年5月27日

Hi Carla,

Thank you for taking the time to leave us a review, I really appreciate your feedback.

I'm really sorry to understand you thought your stems would be fuller, I can see from your reference number that you have purchased our Light Brown Pampas bunch which are skinnier in their nature. We work with completely natural products which means from time to time there can be a slight variation in size, but we of course make sure every product reflects what is shown on the website. We do also have a range of larger and fuller stems available, but of course this is reflected in their price.

With that being said, we ultimately want you to be happy with your purchase, and it be a piece in your home you cherish for years to come. I'd be really grateful if you can contact me on hello@pampasandbloom.co.uk so we can discuss some more options for you.

Kind regards
Amelia @ Pampas & Bloom

Pampas & Bloom からの回答

2021年5月17日

Hi Lisa,

Thank you for leaving such a generous review even after we had made a mistake. I am so glad to hear that you liked your Fluffy Pampas you received.

I am so sorry we missed your free Bunny Tails off of your order, it's rare but mistakes can happen.

We dispatched a replacement bunch for your last week and can see they were delivered on Friday, I trust you have received them but if there should be any problems please don't hesitate to contact us via email on hello@pampasandbloom.co.uk

My sincere apologies for the inconvenience caused,

Kind regards
Amelia @ Pampas & Bloom