P&P Glass Ltd レビュー 

468
•
TrustScore 5段階評価の4.5

4.7

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5つ星のうち5の評価

Choosing our front door design was so important; we wanted it to be in keeping with our Art Deco 30's house. P&P were fabulously supportive and patient whilst we came to our decision, volunteering ide... もっと見る

企業が回答しました

5つ星のうち5の評価

The fitting of four Aluco aluminium windows to our house was done with great professionalism and politeness. The P&P fitters do a great job, holding sheets up by hand while cutting stone tiles stoppe... もっと見る

企業が回答しました

5つ星のうち5の評価

P&P glass recently fitted a new front door. They were recommended by a friend who chose them for doors & Windows. They were absolutely amazing from start to finish. Great face to face meeting in their... もっと見る

企業が回答しました

5つ星のうち5の評価

First meeting with the salesmen was a good experience,all the different types of window explained well. The surveyor was excellent. He listened and then made several suggestions that we had not though... もっと見る

企業が回答しました

企業情報

  1. 二重窓設置業者
  2. ・
  3. ガラス工
  4. ドア専門店

P&P Glass Ltd について

当該企業による記述

Contact Us View Our Range

Established in 1981, P&P Glass are a conscientious, award-winning window and door installation company with a traditional specialist glazing department.

Our experienced and professional consultants offer honest advice to assist you in achieving the best results for your home or project. We offer a full glazing service and are experts in glass balustrades, splashbacks, shower screens and mirrors.

Over the last 45 years we have expanded to have 5 window and door showrooms throughout the South East; offering the widest range of material options available.


📍 Guildford - P&P Glass – Visit to view our full range of products

📍 Esher, Battersea, Teddington & Reigate - TimberWindows – Visit our exclusive Timber focused showrooms


連絡先

4.7

優良

TrustScore 5段階評価の4.5

468件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 100%に回答しています

通常48時間以内に回答

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4.7

すべてのレビュー

(468)

過去12か月のレビュー数: 38件

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5つ星のうち4の評価

Good Company

Yes this company is very good. We have used P&P Glass a few times and have been very satisfied with the work and products. This time a stable door was fitted, we were not happy with the way it was locking so asked for someone to come out and have look. They came promptly, adjusted the door and it works beautifully. We are highly satisfied.

2024年2月16日
P&P Glass Ltd ロゴ

P&P Glass Ltd からの回答

Thank you for taking the time to leave us a review, we are glad to hear you are happy - P&P Glass

5つ星のうち5の評価

good service

On time, good quality workmanship, pleasant company to deal with

2024年2月14日
P&P Glass Ltd ロゴ

P&P Glass Ltd からの回答

Thank you for taking the time to leave this review, we are pleased you are happy with the service received - P&P Glass

5つ星のうち5の評価

New back door.

Easy to order and the guys worked well to fit it.

2024年1月23日
P&P Glass Ltd ロゴ

P&P Glass Ltd からの回答

Thank you for taking the time to leave us a review, we are glad you are happy - P&P Glass

5つ星のうち5の評価

I had a fantastic experience with P&P…

I had a fantastic experience with P&P Glass for my recent windows and doors installation. Their customer service was top-notch, providing helpful guidance and making the entire process stress-free. The installation team was efficient and skilled, delivering a high-quality result that exceeded my expectations. The new windows and doors not only look great but also contribute to improved energy efficiency. I highly recommend P&P Glass for their professionalism, craftsmanship, and commitment to customer satisfaction. They truly stand out in the industry.

2023年12月4日
自発的なレビュー
P&P Glass Ltd ロゴ

P&P Glass Ltd からの回答

Good morning, thank you for taking the time to leave us such a lovely review. We really do appreciate it - P&P Glass

5つ星のうち5の評価

Efficient and good price

Managed to get a quote and a date booked in within a couple of days, very quick service - arrived and left fixing our upstairs window within a couple of hours!

Reasonable price and efficient quality service - would definitely recommend.

2024年3月11日
自発的なレビュー
P&P Glass Ltd ロゴ

P&P Glass Ltd からの回答

Thank you for the lovely review, we really appreciate it - P&P Glass

5つ星のうち1の評価

Avoid - unprofessional

We paid for P&P to replace the glass in our bi-folding doors (that P&P had installed a number of years ago). Before P&P arrived to replace the glass, the doors worked, albeit they were not as smooth as new, but that was to be expected. P&P reviewed the doors before asking us to pay for the new panes. The installers arrived, installed the new panes and did not check the doors before leaving. We tried to open the doors later that day to find out that they were completely unusable, due to the work performed by P&P. P&P returned and confirmed that the doors would no longer open. P&P have offered no compensation for breaking the doors and no offer of a refund for the money paid for the new panes, despite multiple attempts to resolve. In fact, they continued to request full and final payment for the outstanding amounts. As it stands, the only "settlement" offered is to not pay the (relatively small) amount still outstanding. I am sure their reply will be as inaccurate as their emails to me, trying to avoid addressing the issue they have created. Please read any response with caution, it is highly likely to be factually incorrect, but will probably be a good example of their tactics to avoid addressing a problem they have created. We have ended up replacing the doors using a reputable supplier for Origin and would recommend anyone considering P&P to look elsewhere. We are now left with the situation of having to consider legal action against P&P to recoup the costs of the damage they created.

2023年7月13日
自発的なレビュー
5つ星のうち5の評価

High quality product and problem free installation

Jul 2023 - a new front door unit and replacement sash window fitted by P&P’s excellent team. Efficient, diligent, friendly and professional service from the installation team. Product is first rate and has transformed our home. 4 months lead time from order to installation but worth the wait. Recommended.

2023年7月18日
自発的なレビュー
5つ星のうち5の評価

Strongly recommend

Strongly recommend. P&P replaced 12 windows upstairs and downstairs, and did a really nice job. They worked hard to minimise dust and disruption and cleared up and hoovered very thoroughly at the end of the day. Everyone we dealt with was very pleasant and helpful.

It took a few months from order to installation, but we were kept well informed.

2022年10月14日
自発的なレビュー
5つ星のうち5の評価

P&P new glass roof for our conservatory

P&P have just installed a complete new roof of glass for us in our conservatory. It was difficult to find an installer to take this on but P&P did a great job. Everything completed on time and budget and all left very tidy. So I would not hesitate to recommend them for similar projects.

2022年9月20日
自発的なレビュー
5つ星のうち5の評価

Highly recommended

We’ve just had new windows (Evolution) and doors (Timber Windows) installed at our house in Battersea. P&P were extremely helpful and patient in helping us decide on the design and manufacturer and we are very pleased with the results. Any niggles during installation were resolved quickly and entirely to our satisfaction. We would highly recommend them.

2022年7月28日
自発的なレビュー
5つ星のうち5の評価

Excellent fitting

Very pleased with the windows and patio doors purchased from P&P. The service provided by the fitters was exceptional - they were really friendly, professional and went the extra mile to produce a great end result. Many thanks Tim, John and Alfie!

2022年5月24日
自発的なレビュー
5つ星のうち1の評価

DONT USE THIS COMPANY!!!!!! Just had a very aggressive P&P van…

Just had a very aggressive P&P van driving along Horley lane tailgating us despite us driving at the speed limit. Rainy weather and a toddler and baby in the car didn’t seem to matter to them. If these are the kind of people P&P employ and expect to let into your home or place of work - think again!!

Dangerous irresponsible and aggressive. Wouldn’t trust with anything.

2022年5月1日
自発的なレビュー
P&P Glass Ltd ロゴ

P&P Glass Ltd からの回答

Dear Maria,

I am sorry that you felt it necessary to raise your concerns about one of our drivers and I apologise for his actions.

At P&P Glass we instruct all our employees to drive courteously and respectfully of other road uses and I am sorry that in this instance we fell short of this.

I have spoken to the driver involved and the matter has been addressed.

Your experience is not a reflection of our company, or our values and I apologise again.

Tom Scanlan

Managing Director

5つ星のうち5の評価

P and P glass fitted bifold doors for…

P and P glass fitted bifold doors for us 7 years ago and have just moved them from the original place to our new extension. What an amazing job they have done.
Their customer service is always exceptional as is their workmanship and products.
Would definitely recommend them

2022年4月23日
自発的なレビュー
5つ星のうち5の評価

Our wonderful room with a view

Extremely happy, we had a large dormer window fitted and it is fabulous. The team that fitted it were lovely genuine people and exuded competence (Tim & John). It was fun having them around actually and they were done in no time.

2022年4月4日
自発的なレビュー
5つ星のうち5の評価

We had our windows fitted by P&P glass…

We had our windows fitted by P&P glass a week ago.
Really happy with the company customer service and their product , it was worth the wait:) The whole process was smooth, communication was great and the fitting team did a very good job.Windows look amazing ,very happy ! Thank you P&P
Donna Ivanova ,Wimbledon

2022年3月28日
自発的なレビュー
5つ星のうち1の評価

wrong measures / installation and poor customer service

We ordered a wooden door from P&P glass after they (Jack) convinced us that the threshold of the composite door we wanted was higher than our existing door. As this was a major criterion for us, we agreed to the higher price of the wooden door.
The door was installed in November, however the threshold is over 3cm higher than the previous door. There were also issues with the installation which mean the esthetics are far from ideal. Throughout the installation and subsequent conversations, the P&P team (Ken) have told us 4 different versions of why our door was measured / installed in that way and what could / could not be done to rectify it.
For over 2 months we have been patient. We have found compromises to mitigate the structural issues that the door creates. We have been open to considering other solutions which would involve minimal work for P&P. Unfortunately we got to the point where we can no longer wait. We were actually told by Jack that we "should appreciate it that P&P are not putting our works at the back of their 22-week installation list"!

2022年2月3日
自発的なレビュー
5つ星のうち5の評価

Good quality n after care

Wimbledon branch. was well worth paying a little extra. 6yrs ago they installed front door in my rental house. Good quality and v good after care service.
Minor problems were dealt with efficiently and in a timely manner.

2022年1月24日
自発的なレビュー
5つ星のうち3の評価

Not as satisfied as our previous experiences with P&P

Work involved a new kitchen door and the replacement of one half of a glass patio door. Unfortunately the team were not able to install the replacement glass panel, professing not to have the know-how to undertake the task. A different team came in the next day and did the job quickly and without any drama.
The "average" score relates to our poor experience with the "first team". I suspect it would have been higher if the more competent and professional "second team" had done the whole job.

2021年10月7日
P&P Glass Ltd ロゴ

P&P Glass Ltd からの回答

Dear Mr Matthews,
Thank you for your review and I am sorry that we were unable to seamlessly complete your installation . Unfortunately the replacement glass was in an old aluminium frame, that incorporated an antiquated method of glazing which our relatively young team members had not experienced before. However, I am glad that one of our more senior employees was able to complete the works without much delay. Apologies for any inconvenience.
Regards,
Tom Scanlan
Managing Director

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