Pantry Paratus ロゎ
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Pantry Paratus レビュヌ 90

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TrustScore 5段階評䟡の4.5

4.5

キッチン甚品店
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5぀星のうち3の評䟡

Not sure why, perhaps to their re-organizing but very poor communication. Order was acknowledge promptly but then nothing for almost 2 weeks. This was a drop shipment, but still seemed inappropriatel... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

It's one thing to say the customer is important, it's entirely different to treat each customer concern as if it's the most important issue in your business. Pantry Paratus not only carries unusual i... もっず芋る

5぀星のうち5の評䟡

I appreciate that they gave my Chop-rite meat grinder order a fast push so I could get my venison ground. I found this company after a frantic search when my Cabela's Chinese grinder suddenly wore... もっず芋る

5぀星のうち5の評䟡

The fine folks at Pantry Paratus offer ONLY products that they can personally recommend, so I know that I am buying the best of the best. And all it takes it a quick conversation with Chaya at Pantry... もっず芋る

䌁業情報

  1. キッチン甚品店
  2. 家具店

さたざたな倖郚゜ヌスから提䟛された情報

We long for simpler times when we had an active part in bringing food to the table to share with family and friends. Pantry Paratus equips people for kitchen self-sufficiency with the right tools for pantry preparedness. We also feature a blog full of food science and how-to articles to help you achieve your goals for healthy living.

連絡先

4.5

優良

TrustScore 5段階評䟡の4.5

90件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

この䌁業のTrustpilot 利甚方法

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5぀星のうち3の評䟡

Poor communicaton

Not sure why, perhaps to their re-organizing but very poor communication. Order was acknowledge promptly but then nothing for almost 2 weeks. This was a drop shipment, but still seemed inappropriately quiet. Contacted Pantry Paratus by email and then left a phone message a day or two later. Next thing I got from them was the tracking number for the order and that's all. Glad to receive my product but poor communication. Probably would not use them again.

2018幎2月4日
自発的なレビュヌ
Pantry Paratus ロゎ

Pantry Paratus からの回答

We're very sorry you weren't pleased about your experience, and that you had a delay on your item's shipment. We did receive your email and phone call. Our records show that we sent a total of three emails your way, including the tracking number email you mentioned. In hindsight, we should have returned the call instead of just emailing the tracking number your way without a verbal response for us; we thought that our email follow-up would have answered your question, and that was an assumption on our part.

5぀星のうち1の評䟡

Well I let another one get underneath 


Well I let another one get underneath me. While searching for a chop rite grinder on the internet I avoided the retailers that said "out of stock". Pantry Paratus said "in stock" so I pulled the trigger and ordered it. Then here comes the email saying it is out of stock and will ship direct from manufacturer, in about 2 weeks. That was 11 days ago. We'll see what happens. One thing that did happen, my credit card was charged instantly. All this tells me they are likely one of the thousands of outfits that stock nothing, just run a slick website that looks like a retailer then ship direct from manufacturer. It worked though, they got their 1 and only sale out of me.

2017幎12月1日
自発的なレビュヌ
Pantry Paratus ロゎ

Pantry Paratus からの回答

Kevin,

We are sorry for your disappointment. Although we stock nearly everything we sell, those particular grinders are cast iron and very heavy for shipping. Having them ship directly from the manufacturer is how most companies sell those particular items, so that it the shipping cost is only incurred once--from them to you. It was our error that it showed the item in stock when it wasn't, and for that we are truly sorry. We did try to communicate the backorder to you and your refund was within the half-hour of your request. The item is back in stock within the week, so we are sure you'll find it from another retailer soon.

5぀星のうち2の評䟡

Shipping snafu

I recently ordered during special sale. The email they sent to confirm my order was correct and I anxiously awaited my goodies. When I received my bag and opened it, it was not my order. When I emailed and questioned it, they quickly emailed back and explained that my order and another's was mixed up by the shipping computer program and the spices I ordered were no longer available as they were discontinued. Those were the things I wanted the most! They expedited the rest of my items that were still available and told me to keep the spices that they had incorrectly sent. That was nice, but I have no use for them! They did refund the money for the unavailable items. I must say, I have ordered from this company before and had excellent service so I hope this was a one time problem.

2017幎7月5日
自発的なレビュヌ
Pantry Paratus ロゎ

Pantry Paratus からの回答

We first want to thank you for two very honest reviews of our company; we understand the value of reviews to verify a company's trustworthiness, and we appreciate the time you have taken to help others.

We take full responsibility for the computer programming error that misattributed your order and led to the mixup. Under normal circumstances, we would have been able to expedite the full order to you. Unfortunately, the items in question were discontinued and we were not able to handle this the same way, since those items are simply not available to us. We sincerely hope to make it up to you, though.

We appreciate your ongoing loyalty and support, and we look forward to an opportunity to win back your trust.

5぀星のうち5の評䟡

Customer Service at its best!

It's one thing to say the customer is important, it's entirely different to treat each customer concern as if it's the most important issue in your business. Pantry Paratus not only carries unusual items but is there when you have questions about how to use them!
Thanks Pantry Paratus!!

2017幎5月26日
自発的なレビュヌ

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