The Paper High Gift Company Limited レビュー 56

Brilliant customer relations. Staff are very friendly and helpful. Products are high quality and reasonably priced. 5 stars

Fantastic ethical products - great customer service - packaging and delivery. A fabulous company to buy from.

Very helpful and answered my queries promptly. Items arrived well packed - liked the eco-friendly re-use of boxes. Good attention to customer satisfaction.

Ordered and all delivered with in 4 days , excellent quality of items that I bought . All well packaged in good quality boxes , so nothing arrives damaged . Very satisfied will use again .

Always been lovely people to do business with. Consistently efficient and friendly. That’s all I want from my shop suppliers!

I have been using this company for several years , I have always had excellent service I place an order and it always arrives within 2 to 3 working days. I have never had any reason to return any of the products.
Would highly recommend using the.

I've ordered some products with the company and wasn't necessarily satisfied with them. After talking to the Customer Service Team I have explained my issues and the problem was rectified pretty quickly. Other than that small hiccup everything was great: quick delivery, good price and responsive team :) Would recommend!

Wonderful personalised product, better than expected, delivered before expected- would highly recommend

Excellent in every way.
I ordered a leather-bound journal with a stitched-on crystal as a gift for a friend. I'd specified my crystal of choice, but a lady from Paper High phoned me shortly afterwards to say that it was out of stock in the size I had ordered.

When I explained that the stone I had chosen was one I particularly wanted for him she immediately checked the stock in other sizes of journal & offered to upgrade to a larger, more expensive journal at no extra cost. What a lovely gesture!

I received the journal today & it is absolutely beautiful. The paper & leather are lovely quality, & the crystal is large & vibrant. I am so pleased with my purchase & the fantastic customer service. With grateful thanks from a 100% satisfied customer.

Just bought a beautiful elephant frame for a friend. It’s gorgeous. Ordering really easy, it arrived the following morning beautifully packaged with a lovely gift message for my friend. Fab service- Thank you

Alpine socks, My order was dealt with quickly and efficiently. The quality, lovely design and warmth of the socks is far better than I had expected. I am most happy, ...... my tootsies are too.

FAIR TRADE?
Imagine today I tried to place a second order with Paper High as a retailer that has been in business since 1998, which is as long as they have been in business according to them.
I dared to tell a Lady I spoke to on the phone that I had been waiting two weeks for my account to be reopened in their new system and I suggested that their system was a Lazy system as it did not have the customer in mind. I think the owners have all the great intentions in their business to produce Fair Trade goods to us retailers. However they have forgotten who put their business there in the first place. It was people like me who today the owner decided in a phone call that I had been rude to the Lady I spoke to and that I had called all his staff Lazy. This was a LIE from the Lady. I did not say these things I made a valid observational Feedback to her and the company.
He said that because of this and my rudeness on the phone he was now closing my account which incidentally was not even open yet because of the ridiculously complex system that they have in place. I am afraid there is no Fair Trade here with customers and they have become too arrogant.
It seems the owner can not take any criticism or feedback as he is too important to listen to 67 year old retailer that probably has seen more of the World than he has. In fact I was deeply mortified that he spoke to me in the way he did. How has his business progressed in this way?
Terrible Customer Service and no follow on at all. They have no respect for anyone. I believe that they have become too wrapped in their own self importance and success. They need to Go back to being Market Traders in Camden Town and learn how to deal with people again. The other worry that retailers should have of dealing with Fair Trade is that they sell directly to Public from their web site, which worries me as a retailer. So maybe Mark with his horrible attitude today has allowed me to escape! Retailers AVOID