Parachute レビュー 843

I really wanted to love this quilt, but I’m honestly disappointed.

For the price point (over $300), I expected something that would hold up for more than a year. Mine developed holes after just a year of normal use, which feels unacceptable for a brand that positions itself as premium quality.

What was even more frustrating was the response from customer support. I was told this is considered “normal wear and tear,” and instead of standing behind the product, they offered a 20% discount on a replacement. At this price, I don’t think it’s unreasonable to expect better durability and for the company to stand behind its products when they don’t hold up.

The quilt itself is beautiful and comfortable, but the lack of longevity and support makes it hard to recommend.

I have had three linen fitted sheets from Parachute — and all three in about a year (the first one may have lasted a bit longer) thinned and ripped to create a hole. I was given a replacement sheet, free of charge, for the first two sheets that ripped. However, after a lengthy dialogue with Parachute’s customer service via email, I was not given a replacement sheet for the third ruined sheet. I was told:

1) It is recommended to purchase two sets of linen sheets from Parachute in order to rotate between sheets and prolong the life of the linen. Note: this fact is not mentioned on Parachute’s website.

2) In order to maintain the integrity of the linen sheets, it is recommended to wash the sheets in cold water. Note: Parachute’s website instructions and Parachute’s item tags explicitly say to wash linen in warm water.

3) Thinning and ripping of linen sheets within one year is appropriate for “regular use” of the sheets. Note: Parachute’s website says linen can last 10-15 years.

Throughout the entire email dialogue and my questioning the discrepancies between customer service representatives’ recommendations and Parachute’s website/item tags, the customer service representatives did not acknowledge the discrepancies. Customer service did not acknowledge the company is withholding information from customers on how to properly care for linen sheets.

I do not recommend purchasing items from Parachute, especially the linen items. The quality, in fact, is poor, and my experience with customer service was very disappointing, mostly for refusing to acknowledge the inconsistencies listed above and take responsibility for not providing the full spectrum of care instructions for products.

Note Parachute’s reply below: the company still does not take ownership for the discrepancies!

Wow wish i had checked here before buying. I was so excited to find the color and texture I was looking for in towels that I didn’t bother checking the latest on Parachute reviews. The quality color was wildly different - these towels wouldn’t even hold up as dish towels let alone for bath. Thought I got lucky on final sale. And despite a total mismatch in product photos / description vs what arrived, they wouldn’t let me return. Still expensive, even on sale. Will never buy from them again - stay away!!

I have many Parachute products, probably have spent $5,000+ over the past 4 years. I purchased a "Cloud Cotton Quilt" in 2022 that we loved, so much so that we ordered a second blanket in 2024 through Nordstrom. Sadly, it arrived and felt scratchy even after washing it multiple times.

Thinking that I just got unlucky with a bad batch, I foolishly decided to order a third blanket directly from them in 2026.

The third blanket was also super scratchy. I didn't bother washing it, I just put it back in it's package.

I reached out to customer support asking if there was a manufacturing issue and they eventually explained that the newer blankets are a different product (Organic Cloud Cotton Quilt vs Cloud Cotton Quilt).

I asked to return the most recent blanket since it wasn't what I expected based on my first experience. Parachute refused because it was marked as "final sale."

I told support that to me this is a quality issue since the first blanket isn't scratchy, and the other two are definitely scratchy. Customer Service said that if I checked the FAQ or read the fine print, then I would've seen that I guess there are no circumstances worthy of a return if it's final sale. I am also sure they can see my purchase history to see that I have been buying heavily from them for years.

I used to work with the customer associates in store and had no issues (they replaced a duvet insert no questions asked when I showed them the broken down baffle boxes). Now, there is no store in Dallas, so I have to go online.

Our linen sheets looked so thin when they arrived that we almost sent them back. We’d paid USD with our Canadian Dollars so didn’t want to pay even more and decided to keep them. Fast forward to now and the sheets have holes everywhere. Very poor quality and the company now has to advertise that their newer version is of a different thickness and is more durable.

The company knows their older styles are garbage but customer service refuses to make it right for customers.

Would not recommend!

I made the mistake of ordering a set of queen sheets when I needed a king size set. Nico on the customer experience could not have been kinder and made the process of returning my mistake and reordering the correct set fast and easy. Shoutout Nico!

I'm surprised at these reviews. I've been a customer for years and have never had a problem with the items (mostly linen and one body pillow) that I've ordered. I just had another great experience with a dark green body pillow cover. I adore their vintage linen which they unfortunately make very little of these days. It used to be what their linen sheets were made of. Oh, those were the days! The body pillow covers still come in it. It's a gorgeous fabric. I wish I could get it in sheets of every color in existence. I seriously love it that much. I'd use it around the house for tea towels and bath towels too if I could get it. Sorry to hear about others' experiences. I'm still a fan.

DO NOT BUY LINEN SHEETS! within 1.5 years they have completely fallen apart like paper. I have photos that will make your head spin. They are lovely beautiful sheets but they don’t stand up. I also only use eco cleaning detergent. They also told me it’s regular “wear and tear” so I don’t get a replacement. I am re posting this because I want to show parachute pics!

I really loved the bedding I got from parachute initially. Unfortunately, it’s been 1 year and the linen fitted sheet is becoming see through and it has multiple holes. We’ve treated it well, delicate wash, no heat, no fabric softener and it’s coming apart. The duvet is in excellent shape so that tells me that I’m doing it right but their fitted sheet is too thin or defective, it can’t handle the friction of laying down on it. I tried to reach out but they will not offer a replacement or anything else. I wouldn’t buy these again for $170 to last one year.

As of 2.9 the parachute team reached out to replace my fitted shit. I’m hopeful that this set will last longer, we’d love for it to work out and match our duvet that we love so much. I upped my rated to 3 since they reached out and honored the commitment to their product.

Linen bed sheets completely thread barren with holes aright after 1 year point. Customer service will not replace or acknowledge 2 year warranty they advertised at time of purchase. Would never recommend or purchase again.

Purchased $90 bath sheets in December 2024, by September 2025 they were starting to shred (sides of the towel were fraying and strings just pulling to no end). I reached out to Parachute in order to see how they could remedy the situation— the immediate response was “thanks for telling us but we won’t do anything about it”.

I responded saying that it is insane to charge $90 a towel and it have less than a year lifespan, they kept reiterating that the product is too old to do anything about it. Essentially they are telling me their “premium quality and craftsmanship” is worth less than a year.

If you are splurging, splurge elsewhere! I am a designer and I will no longer be sourcing their products for my clients, as they trust that I will help them invest in longevity. My $10 target towels have held up over the past 6 years better.

*I asked for a review link, they refused to send one. I asked for a remedy and they only offered 20% off a future order(after I asked for a solution multiple times). Yep, pass. I shouldn’t have to pay to fix a product quality issue.

Truly disappointing. I’m looking forward to trying other brands, for myself and clients.

I wanted to share my experience with Parachute, as it ultimately led me to stop purchasing from the brand altogether.

We purchased a full linen bedding set during Memorial Day. The order arrived incomplete, requiring a replacement shipment for the fitted sheet that did not arrive until mid-July. Between that delay, waiting for our new bed, and extended international travel, we didn’t meaningfully begin using the set until October.

Once we did, it became clear that the Bone color didn’t work for our bedroom. The duvet cover was completely unused, and the sheets and pillowcases were lightly used and in excellent condition.

Despite this being a color-only exchange for the same items, Parachute refused to honor the original sale price and required paying over $200 more to switch colors. After escalation, they made it clear that they were choosing to stand on policy rather than prioritize a reasonable customer relationship.

Given the premium pricing, this rigidity was especially disappointing and not reflective of a brand that claims to value its customers. In hindsight, I don’t feel the product quality or overall experience justifies the cost. I won’t be purchasing from Parachute again or recommending the brand to others within my network.

We have had our mattress for two years and absolutely love it. We have 6 mattresses in our house and have bought different mattresses over the years: 2 different Saatvas, naturpedic, and parachute home. By far Parachute Home blows all the others away - supportive without being firm or soft. My husband and I still climb into bed at night and we just have such a pure bliss moment every night when we slide in the bed. So much more comfortable than the Saatva (we’ve had two different Saatva any they both feel a little firm and they spray their beds with an anti microbial that they don’t say what’s in it). Naturpedic is good - super heavy and you can kind of feel the coils - although is my second favorite mattress). Parachute is absolutely perfection - we won’t buy anything else going forward. I didn’t buy the sheets

Only shipped a portion of the order and refused to do anything to correct it. Literally trying to steal from me.

Have the Organic Cloud Cotton Quilt and couldn't be more disappointed. After just a month it was fraying all over the place. Now after having for a year it's gotten so frail it tares so easily. Don't waste your money and buy something much more affordable that you won't be upset if it doesn't last. The company also only lets you leave a review once you've received the email to leave a review and expires super fast. So don't trust the reviews on their site. Shady business and crapy products.

Absolute garbage products. Their bedding materials fall apart after 2 years. The Dell laptops of linens. If you’re a dude buying this for your better half, literally look anywhere else.

I ordered a pair of slippers from Parachute. When they were delivered I did not like the quality. The terry cloth was shedding. Also, they did not fit well. I returned the slippers and $8 was deducted from my refund. I find this "fee" ridiculous and can't help but feel ripped off. When returning any item for any reason to Parachute if you do not live near one of the 6 stores in the U.S. you must send the return via mail or UPS and will always be charged the $8 fee. I wrote to Parachute about what I feel is an unfair charge but never heard back from them. I will not be shopping on their site again and advise others who are cost-conscious not to shop it as well.

I can’t leave a review on their product website because they only give you a short time before the link expires. I’ve had their down alternative filled duvet cover for 2 years and have spent the last year trying to reshape the clumps into an even surface again by drying it with dryer balls then tennis balls. It’s sad I don’t want it to go into the landfil but this duvet did not last long at all and it seems there is no saving it. Waste of money and wasn’t cheap either.

I can’t leave a review on their website because the link they give you to write a review expires before you even have a chance to fully use their products. I made my first adult purchase on what I thought were nice bath and hand towels. They were their mosaic towels, which I loved the look of. They immediately shed little bits of fabric everywhere and I figured after a wash or two this would stop. Well after about two dozen washes they still shed! I can’t wipe my hands and then go to apply skincare to my face or body lotion because I have little balls of fabric all over my hands. Even worse than that is the color faded after a handful of washes! No longer are they a pretty sage and blue, but a bleached tan color. I’m so disappointed I spent so much money on these towels. My previous towels were from a Fred meyer grocery store, had no fading, and finally needed to be replaced after NINE YEARS because they started to smell mildewy. I guess luxury is a rip off.

I've had TWO Parachute linen fitted sheets develop holes around the one-year mark - the second was a replacement for the first defective sheet. When I contacted customer service, they refused to help because my purchase was "beyond the warranty period." Their one-year warranty conveniently shields them from accountability for obvious quality control issues, and they deflected blame to my care routine despite my following all instructions. Two sheets failing the same way at the same timeframe is a manufacturing defect, not user error. My Target sheets have lasted years longer at a fraction of the cost. Parachute won't stand behind their products. I will not purchase from them again and cannot recommend them.