Patch App UK レビュー 

Patch App UK からの回答

2025年10月14日

Hi Gavin,

Thank you so much for taking the time to leave this review. I'm so sorry to hear this is the experience you have had!

I've had a really thorough look, and unfortunately cannot see any emails sent to us from yourself, nor any phone calls to us from your mobile number? No emails in the inbox from your email address at all, i'm not sure where these have been sent to? Did you get the auto-response email, that tells you we have got your email and we will be back in touch soon? I personally manage all the emails, and get back to everyone ASAP - `I do not have an email from your email address unfortunately.

I'm sorry to hear both visits haven't been completed. I can see we have the most recent visit, on the 9th October, as completed on our end - hence why we haven't been back in touch?

I've tried to call you this afternoon to have a chat directly, find out why we wouldn't have received your emails and try to fix this for you, but unfortunately there was no answer.

Please feel free to phone us back on 01282 966780, or email me at hello@patchapp.uk where we can have a chat together?

Thank you, Finola.

Patch App UK からの回答

2025年9月18日

Hi Danny,

Thank you so much for taking the time to leave us a review!

I'm so sorry to hear this is the experience you have had!

I can see you spoke to Nicola in the office about this via email, on the 3rd September - thank you for reaching out to us directly about this. I can see Nicola offered for us to come back to you to re-do the full clean, as we'd have loved to be able to fix it for you then and there, but you politely declined a return visit as "it’s constantly raining anyway". As previously mentioned, if you would like us to return to you, it's not a problem and we'd be happy to do so.

For some of our armed forces veteran window cleaner's, this is their first job since leaving the forces, and so can be finding their feet with it for a few week's whilst they settle and build up their experience. As always, we welcome and encourage any feedback so we can better the service in future.

Thank you again, and please don't hesitate to reach out if there's anything else we can do to help!

Patch App UK からの回答

2025年9月18日

Hi Oliver,

Wow thank you so much! That's wonderful to hear 😊

Patch App UK からの回答

2025年9月18日

Hi Tereska,

Thank you for this review - that's fabulous to hear! Please don't hesitate to reach out if you need anything in future 😊

Patch App UK からの回答

2025年9月18日

Hi Susan,

Thank you so much for this review! 😊

Patch App UK からの回答

2025年9月18日

Hi Wendy,

Thank you for the review!

If you'd like to skip a clean, please just reach out to us directly over on email or our phone number! We'll be more than happy to skip whatever cleans you'd like 😊

Thank you again!

Patch App UK からの回答

2025年8月7日

Hi Joe,

Thank you so much for leaving your review.

I'm so sorry to hear this! Firstly, the man you spoke to works for a third party sales team that we have hired - he is not an employee of Patch, and unfortunately, he has NOT passed any of this prior agreement to us. This is why no one has gotten in touch with you to "have a chat" - we were not aware this was agreed at all.

We completely understand this isn't at your fault at all, but I just wanted to be clear as to why your clean was scheduled and why we sent messages to you, informing you of this.

In terms of getting in touch with us, unfortunately there was a problem with our phone lines this morning, so i'm so sorry if you weren't able to get through! The error was between 10:00am and 11:55am. We weren't ignoring you, in fact we didn't even know you had attempted to call due to the error.

I can see you emailed today at 10:47am - I replied to your email at 10:56am apologising, and explaining the exact situation, and letting you know I had cancelled the visit and all future visits - it wasn't a problem for us to action at all, and all had been closed down and sorted all before 11am today. I didn't get a reply.

I also replied to you on Facebook messages, letting you know you have a reply over on email, but again I got no reply.

We may be a small team, but we haven't been ignoring you, and we would have happily organised and provided whatever information you needed off us - but as I say, we did not know you were waiting for this.

In terms of our App, it is under construction and we are waiting for both Apple and Google to re-release it to their App Stores - unfortunately we can't hurry this process up anymore than we already are. I'm so sorry for any inconvenience with this. However our website, www.patchapp.uk, is and always has been working just fine.

Thank you for your review and all of the information, as this will be passed on to the management of the sales team we have hired as feedback. It's really valuable to get this information passed over so thank you again.

If there is anything else we can do to help, please don't hesitate to reach out directly.

Thank you.

Patch App UK からの回答

2025年8月7日

Hi Paul,

Thank you for leaving your review!

I'm so sorry to hear this. I can see you contacted us after hours, and emailed in to us last night at 5:25pm. Our contactable hours do end at 4pm, as shown in all email replies, on our website, and in our answer message. I replied to your email the following morning, today at 09:22am, after I tried to phone you but I didn't get an answer. I have asked if you can let us know a time that suits you best, so we can call you.

I'm sorry you're not happy with your clean - I can see this took place over a week ago, but I don't believe you have spoken to anybody directly about it? I'd really like to organise for a full re-clean, at no charge, so if anyone can get back to us via email and/or phone, that'd be great please 😊

I can see you have had many cleans with us now, so i'd love to be able to get back up and running for you as normal!

Hopefully we can speak soon 😊

Patch App UK からの回答

2025年8月6日

Hi Craig, thank you for leaving us a review!

I'm sorry to hear this. I've had a look, and can't see an email from you - nor a message on social media. Where have you sent a message please?

I'm sorry if I was on the phone to another customer when you called, unfortunately we are a really small team. The answer message does ask in these instances to please phone back later, or leave an email - but as I say, I don't have an email about this in our inbox?

I can't see how we adopted your information without knowing who you are, but if we have your contact details and your address, we will have gotten in touch with confirmation of the clean being booked, and also a reminder message about the visit sent the day before. We also will have gotten your details off someone who has given them over to us.

Please try and get in touch again, so I can get this fixed for you right away.

Thank you.

Patch App UK からの回答

2025年7月21日

Hi, thanks so much for leaving a review! I'm so sorry to hear this is the experience you've had.

I can see you emailed us on the 8th July, and we replied to you on the 9th apologising, as we have recently had a huge tech changeover and there was unfortunately an incorrect balance due on your account. This mistake was not intentional, and your balance to pay was correctly put to zero straight away, as confirmed in the email sent to you on the 9th. We unfortunately still haven't got a reply from you though, when we also asked for some information from you to make sure we had all the correct details and were charging you the correct amount.

I can also see we did turn up on the correct date, which is today 21st July, but someone from your home turned our Armed Forces Veteran cleaner away.

Thank you so much for leaving your review, and if you would like any more information, then please just send another email - we may be a small team managing thousands of customers, but we get back to everyone! 😊

Thank you again!