Paul Tours Safari レビュー 

Paul Tours Safari からの回答

2026年5月7日

Thank you so much for taking the time to share your feedback. We’re truly happy to hear that you enjoyed the parks, the wildlife sightings, the accommodation, and that you were happy with your guide and overall journey from start to finish. That means a lot to us.

We also sincerely appreciate your honest comments regarding the long driving day and timing of lunch, as well as the moments where communication could have been improved.

Regarding the Serengeti to Ngorongoro day, we completely understand how the long drive can feel exhausting. This is one of the longest safari transfer days due to the distance and road conditions, but it is part of connecting two of the most iconic wildlife areas.

On that specific day, the picnic lunch at Ngorongoro Ngoitoktok area was served around 14:30–14:45. In safari operations, timings can sometimes shift due to factors such as road conditions, park entry procedures, and necessary stops along the route. Most importantly, our guides are always required to ensure meals are taken only in designated and safe picnic areas inside the parks. For safety reasons, we cannot stop for meals in unprotected or non-designated areas, even if guests are hungry earlier on the road.

That said, your point is very valid — having breakfast at 07:00 and lunch later in the afternoon can feel like a long gap, and we are already reviewing how we can improve communication and better prepare guests for these longer driving days, including clearer expectations before the trip and better timing updates during the journey.

We are very grateful for your positive remarks about the guide, vehicle comfort, and the overall experience, and we will also take your feedback seriously to improve future safari planning and communication.

Thank you once again for choosing to travel with us. We would love to welcome you back in the future for another East African adventure, hopefully even smoother and more comfortable next time.

Warm regards,
Paul Tours Safari Team

Paul Tours Safari からの回答

2026年2月24日

Thank you so much for your beautiful words! 🤍

At Paul Tours Safari, pure luxury is not just a promise — it’s the experience we strive to deliver in every single detail. We are truly honored that you felt the care, professionalism, and organization our team works so hard to provide.

It was an absolute pleasure hosting you, and knowing you had the best experience means everything to us. Your satisfaction is our greatest reward.

We cannot wait to welcome you back for another unforgettable journey — whether it’s the endless plains of the Serengeti, the breathtaking Ngorongoro Crater, or the magical beaches of Zanzibar.

Until next time, your luxury adventure awaits

Paul Tours Safari からの回答

2026年2月24日

Wow — this truly means the world to us!

Thank you for describing Paul Tours Safari as the gold standard — that is exactly the experience we aim to create. We don’t just plan safaris; we craft seamless, exclusive journeys where every detail is thoughtfully handled so you can simply relax and immerse yourself in the magic of Africa.

Knowing that one trip already has you thinking about the next one is the greatest compliment we could receive! That “smooth operator” experience is something our entire team takes pride in delivering — from the first inquiry to the final farewell.

We cannot wait to host you again for another extraordinary adventure. The wild is calling… and we’ll be ready when you are.

Paul Tours Safari からの回答

2026年2月24日

Thank you so much for your wonderful feedback!

We’re truly honored that Paul Tours Safari made your luxury safari experience remarkable and unforgettable from beginning to end. Creating seamless, elegant, and memorable journeys is exactly what we are passionate about, and knowing we delivered that for you means everything to us.

It was a pleasure hosting you, and we can’t wait to welcome you back for another extraordinary adventure in the wild.

Paul Tours Safari からの回答

2026年2月24日

Thank you so much for your kind words!

We’re delighted to hear that you had a great experience with Paul Tours Safari and that our customer care stood out to you. Providing attentive, personalized service is at the heart of everything we do, so your feedback truly means a lot to our entire team.

We’re already looking forward to planning your next unforgettable journey — the wild is waiting for you again!

Paul Tours Safari からの回答

2026年2月24日

Thank you so much for your thoughtful and kind review!

We’re truly happy to hear that you had a great experience with Paul Tours Safari. Our team works hard to ensure every journey is smooth, well organized, and filled with genuine hospitality, so it means a lot to know you felt that from beginning to end.

Your recommendation is the greatest compliment we could receive. It was an absolute pleasure hosting you, and we would be honored to welcome you back for another wonderful and memorable adventure in the future

Paul Tours Safari からの回答

2026年2月24日

Wow — “Best trip ever” is the kind of feedback that truly inspires us!

Thank you for trusting Paul Tours Safari with your journey. We’re delighted to hear that you enjoyed the premium accommodations, expert guiding, seamless transfers, and the personalized attention to detail that we carefully curate for every guest.

Creating high-end, once-in-a-lifetime East African safari experiences is exactly what we are passionate about, and knowing your trip was truly unforgettable means everything to our team.

We would be honored to welcome you back for another extraordinary adventure in the near future. The wild is always waiting for you!

Paul Tours Safari からの回答

2026年1月29日

Dear Ivana,

Thank you so much for your wonderful review! We are truly delighted to hear that your family safari with us was memorable and that every detail of your trip met your expectations. It means a lot to know that our team could assist beyond the safari itself and provide care and support in every way possible.

Your kind words about our attention, flexibility, and professionalism are deeply appreciated. We look forward to welcoming you and your family back to Kenya in a few years for another unforgettable adventure!

Warm regards,
Paul Tours Safari Team

Paul Tours Safari からの回答

2025年9月15日

Thank you so much for sharing your wonderful feedback! We’re delighted to hear that your family had such an unforgettable experience in Tarangire with Paul Tours. Our team takes great pride in ensuring both adults and children feel cared for, so it’s heartwarming to know this made your journey seamless and memorable. We truly appreciate your recommendation and look forward to welcoming you and your family back for another safari adventure in the future!

Paul Tours Safari からの回答

2025年4月23日

Thank you so much for your kind words! We're thrilled to hear that you had such a smooth and memorable experience with us. It’s wonderful to know our team was able to provide timely transfers and helpful communication throughout your trip.

We're especially happy that the beauty of the adventure left a lasting impression,it means the world to us to be part of such special memories. We hope to welcome you back for another incredible journey in the future!

Warm regards,
Paul Tours Team

Paul Tours Safari からの回答

2025年2月13日

Dear Mohammad,

Thank you for sharing your feedback. We sincerely regret that your Serengeti National Park safari did not meet your expectations, and we apologize for any inconvenience you may have experienced. We would like to address the concerns you raised:

Tour Guide Behavior: We understand that you found the guide’s behavior unsatisfactory. However, it’s important to note that a successful safari experience relies on both the guide and the guests engaging respectfully and actively. If there were communication challenges, we encourage open dialogue during the safari to address concerns. We take these matters seriously and will review this with the guide to ensure that all future interactions are professional and helpful.

Accommodation: We are surprised to hear your dissatisfaction with the accommodation. The hotel provided was a luxury option, selected based on the amount you paid. While we strive to offer the best possible experience for our guests, expectations can sometimes vary. We will ensure that future descriptions and expectations are clear to prevent any misunderstandings.

Vehicle Condition: We are confident that the vehicle provided is in excellent condition and widely used by other guests without issue. The vehicle’s condition, including the air conditioning, meets our high standards for safari travel. However, as the safari is set in the open, natural environment, the use of air conditioning may not always be applicable, as the cool breeze of the savannah often provides a comfortable alternative. We have not received similar complaints from other guests regarding this vehicle, and we’ll be looking into your feedback closely.

Wildlife Sightings: We understand that seeing wildlife is one of the highlights of any safari, but as you may know, wildlife sightings are not guaranteed and can vary due to factors beyond our control. The Serengeti is a vast, wild environment, and animal movements can be unpredictable. We always do our best to take guests to prime viewing spots, but nature ultimately dictates the experience.

We believe that the safari experience you received aligned with the services and pricing associated with the package you booked. While we truly regret that certain aspects of your trip were not as expected, we are unable to offer a refund under these circumstances.

We appreciate your feedback and take it seriously as we continuously strive to improve our services. If you have any further questions or concerns, please do not hesitate to reach out to us. We would welcome the opportunity to discuss how we can ensure a better experience in the future.

Warm regards,
The Paul Tours Team

Paul Tours Safari からの回答

2024年11月18日

Thank you so much for sharing your wonderful experience! We’re thrilled to hear that you had such a great time with your office team building in Moshi. It’s always our goal to provide seamless and memorable experiences, and knowing everything was on point means the world to us. We truly appreciate your recommendation and look forward to organizing more amazing adventures for you in the future!

Best regards,
Paul Tours Team

Paul Tours Safari からの回答

2024年9月11日

Thank you so much for your fantastic review! We’re thrilled to hear that your experience with Paul Tours was outstanding. We’re glad you enjoyed the meticulously arranged itinerary, and we’ll be sure to pass on your kind words to George and Peter—they’ll be delighted to know they made such a positive impact on your trip. It sounds like the balloon safari and game drives were unforgettable highlights! We appreciate your recommendation and hope you have the chance for another adventure in the future. Safe travels and all the best!

Paul Tours Safari からの回答

2023年8月25日

Dear Sam, We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products/services and outstanding customer care to make every interaction with us remarkable.”

Paul Tours Safari からの回答

2023年8月25日

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Paul Tours Safari からの回答

2023年8月25日 に更新

“Dear Nupur, We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience. At Paul Tours, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that.”