Paw.com レビュー 261

TrustScore 5段階評価の4.5

4.3

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5つ星のうち3の評価

I am changing my review because the customer service agent gave me a full refund and is even sending me something to keep my little animals cool although the product was not up to snuff, no pun inte... もっと見る

企業が回答しました

5つ星のうち5の評価

Fast delivery, wonderful product that exceeded expectations. I have large, dog sized kittens that don’t fit on normal cat beds. The medium puprug is a gift from the gods. Got a blanket as well and it’... もっと見る

企業が回答しました

5つ星のうち5の評価

The variety of dog beds is fantastic. I ordered two and they arrived quickly in minimal, but protective packaging. These look sleek in our cars and I’m generally just really happy with this purchase;... もっと見る

企業が回答しました

5つ星のうち5の評価

They really do have great customer service. I had an issue that turned out to be shipping related and I wasn't the easiest to deal with at first but the CS team really came through. Very nice, patie... もっと見る

企業が回答しました

企業情報

  1. ペット用品店

さまざまな外部ソースから提供された情報

The Paw.com™ top rated orthopedic dog bed provides the best memory foam dog bed support for your pet's joints. Our pet beds are great for injured or older dogs with arthritis. Checkout our new line of faux fur dog beds for the modern dog bed look with ...


連絡先

4.3

優良

TrustScore 5段階評価の4.5

261件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 100%に回答しています

通常48時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち3の評価

It’s glitchy and goes blank if you try…

It’s glitchy and goes blank if you try to zoom in on details or make photo larger

2026年4月14日
Paw.com ロゴ

Paw.com からの回答

Good day,
Our order file shows a recent order for you, a short fur throw, from April 13th which is on its way to you. Thank you for your order. If you have any concerns with your order please do not hesitate to reach out to us at support@paw.com and we will be happy to help. Thanks again for your order and have a Paw-some day.

5つ星のうち5の評価

Best blankets ever

Best blankets ever. The beds are great too. I have a Shih Tzu as well as a German Shepherd; they both love them. Don’t forget one for your SUV, I have one there too.
They also clean up great in the washing machine.

2026年4月14日
自発的なレビュー
Paw.com ロゴ

Paw.com からの回答

Thank you very much for your review. We appreciate you!

5つ星のうち3の評価

ALLS WELL THAT ENDS WELL

I am changing my review because the customer service agent gave me a full refund and is even sending me something to keep my little animals cool although the product was not up to snuff, no pun intended, it seems to have been just my blanket was a bit of a lemon, in the end they were very accommodating. Thank you

2026年4月8日
自発的なレビュー
Paw.com ロゴ

Paw.com からの回答

Good morning,
We’re sorry for the frustration you experienced. Our donation based refund process was designed to simplify returns and support pet shelters, though we understand it wasn’t convenient in your case. We’ve refunded you and reviewed this issue carefully and refined our process to better assist customers moving forward. Your feedback helps us uphold our quality and service standards. Thank you for bringing this to our attention. The Paw.Com Team

Good afternoon,
With sincere thanks from the Paw.Com Team
We hope this helps restore your confidence in us and brings some comfort to you and your pup. Thank you again for giving us the chance to make this right.

5つ星のうち5の評価

Love Paw products!

Love Paw products!! I’ve purchased 5+ products- beds and blankets. They’ve never disappointed!

2026年4月7日
Paw.com ロゴ

Paw.com からの回答

We are grateful for your loyalty. We appreciate you!

5つ星のうち1の評価

I choose a product and went to pay for…

I choose a product and went to pay for it and the website hung with no confirmation. I did it again and ended up ordering twice. I have no notification of where the product is or when shipped. I will have to take the time to return one set and pay a fee to do so. Poor service and website.

2026年3月31日
Paw.com ロゴ

Paw.com からの回答

Good morning Michael,
Thank you for sharing your feedback with us. Our records show both of your orders. Our Customer Service team at support@paw.com will be in touch with you shortly so that we can find a solution for you. We are here to help. Thanks for the feedback and have a Paw-some day.

Good afternoon Michael, we have reached out to you from support@paw.com kindly allow us an opportunity to help you with your orders. Thank you from the Paw.Com Team.

5つ星のうち1の評価

Poor customer service

Poor customer service. I called & trued live chat ZERO reply!!!!

2026年4月7日
Paw.com ロゴ

Paw.com からの回答

Good afternoon Barb,
Thank you for reaching out to us. We can see your order in our systems. We don't see any missed calls or chats from the number and email address we have on file. Please do write to support@paw.com and we will be happy to help. Thank you for your order and have a Paw-some day.

5つ星のうち5の評価

Great customer service and quality product.

They really do have great customer service. I had an issue that turned out to be shipping related and I wasn't the easiest to deal with at first but the CS team really came through. Very nice, patient and quick to reply. I did apologize for my hasty bad judgment and am forever grateful to them. I ordered 2 more products the next day. Dogs love the bed and blanket. Very comfortable.

2026年3月31日
Paw.com ロゴ

Paw.com からの回答

Good morning, your message is an inspiration to us. With sincere thanks from the Paw Team! Have a Paw-some day!

5つ星のうち5の評価

Came fast !!

Came fast !!! Love these blankets!!! I've had several of these over the years. My dogs love them to!!. It's really wonderful to have these wet prof blankets and beds !! Best part is you can wash an dry them !!!. Definitely A+ on these beds and blankets, I highly recommend them !!!

2026年3月25日
Paw.com ロゴ

Paw.com からの回答

We love to hear this - Thank you !

5つ星のうち5の評価

Love the protection while still…

Love the protection while still offering style. My dogs love the faux fur. To them it is just an extra special blanket. The weight of the blanket makes it harder for the dogs to dig around and totally destroy the bed, and the waterproofing gives me peace of mind.

2026年3月25日
Paw.com ロゴ

Paw.com からの回答

Thank you from the Paw Team !

5つ星のうち3の評価

blankets are ok

I ordered 2 fur blankets. The quality seems fine. On the white fur blanket you see a dark border around the blanket which doesn't look good on my light colored couch. I have tried to smooth the fur over it but it doesn't cover it.

2026年3月23日
Paw.com ロゴ

Paw.com からの回答

Good afternoon,
Thank you for your feedback, we are always listening. The design of the blanket has a dark border and backing, there are several photos at paw.com for each of the color choices. We will be certain to share your comments with our Product Design Team. Have a Paw-some day.

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