Pawsome Paws Boutique Ltd レビュヌ 

797
•
TrustScore 5段階評䟡の4.5

4.4

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5぀星のうち1の評䟡

We used the online sizing tool and the harness that came for one dog still didn't fit. The front loop attachment is not fit for purpose. It causes the whole harness to turn around, restricting the dog... もっず芋る

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5぀星のうち5の評䟡

We have been sjppping with pawsome paws boutique since we discovered the brand 12 months ago! The fit is perfect for our frenchie we often struggle with getting harnesses to fit her well due to her sh... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Kizzy has had lots of fun trying new designs over the years we love the Disney ones fit perfect as adjustable Kizzy gets compliments everywhere we go I always tell them to come to you Thank you

䌁業が回答したした

5぀星のうち5の評䟡

I've been shopping with Pawsome Paws Boutique for quite a while now, and I can honestly say every order has been perfect! The delivery is so fast, everyone on the team is so friendly and you... もっず芋る

䌁業が回答したした

䌁業情報

  1. ペットショップ

圓該䌁業による蚘述

WE LOVE DOGS! British Dog Brand The Most Unique Accessories To Get Your Paws On! #pawsomepawsboutique


連絡先

4.4

優良

TrustScore 5段階評䟡の4.5

797件のレビュヌ

5぀星
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2぀星
1぀星

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4.4

すべおのレビュヌ

(797)

過去12か月のレビュヌ数: 112ä»¶

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

Would recommend PPB

Have ordered several times from PPB, the sizing guide on the website makes it super easy to ensure a proper fit and I have always received my products very quickly, packaged securely and in immaculate condition. I have products that are 3 years old and still have plenty of life left in them.

2025幎10月1日
自発的なレビュヌ
Pawsome Paws Boutique Ltd ロゎ

Pawsome Paws Boutique Ltd からの回答

Thank you so much for your lovely review :) So glad you have had a positive experience with PPB every single time, thank you for your support - Nat x

5぀星のうち5の評䟡

⭐⭐⭐⭐⭐

We have been customers of Pawsome Paws Boutique for over 5 years. The quality, durability and practicality of their harnesses is fantastic and we love the colourful and eye catching designs too. Their customer service is always great and delivery is extremely prompt.

2025幎11月9日
自発的なレビュヌ
Pawsome Paws Boutique Ltd ロゎ

Pawsome Paws Boutique Ltd からの回答

Thank you so much for your lovely review and a huge thank you for your continued support for PPB, it is greatly appreciated :) - Nat x

5぀星のうち5の評䟡

Beautifully Well-made Quality Harness

Such beautifully well-made, quality harness, collar, lead and bow in the most adorable Christmas print. Fits my puppy perfectly and will be very easily adjustable as she continues to grow. The fasteners and adjusters are of high quality and, once fastened, feel completely secure. Peggy obviously finds it very comfortable to wear too and didn’t want to take it off! I love that we can fasten the lead to either the front or the back of the harness so feel like we have total security whilst keeping Peggy safe and comfortable during our walks and car journeys.

2025幎10月18日
Pawsome Paws Boutique Ltd ロゎ

Pawsome Paws Boutique Ltd からの回答

Thank you so much for your lovely review, we are so glad you have been loving your PPB goodies :) - Nat x

5぀星のうち5の評䟡

Fantastic quality and beautiful designs

’ve ordered twice from Pawsome Paws Boutique and I’m always so impressed. The harnesses are sturdy, strong, and durable — perfect for my crazy Cocker Spaniel! They fit beautifully and are clearly made with high-quality materials. The designs are absolutely gorgeous too, and we always get compliments when she’s wearing them. Delivery is quick, and everything arrives beautifully packaged. I’ll definitely keep ordering from this brand — highly recommend!

2025幎10月21日
自発的なレビュヌ
Pawsome Paws Boutique Ltd ロゎ

Pawsome Paws Boutique Ltd からの回答

Thank you so much for your lovely review :) I'm so glad to hear you loved your order - Nat x

5぀星のうち5の評䟡

Disney harnesses and collars

I have a few disney harnesses and collars from PPB and absolutely love them! The sizing is easy to work out and work teue to size! I've had these items for over a year now and theyve been in the washing machine loads of times. The quality is perfect. Highly recommend this brand!

2025幎11月7日
自発的なレビュヌ
Pawsome Paws Boutique Ltd ロゎ

Pawsome Paws Boutique Ltd からの回答

Thank you so much for your lovely review, we are so glad you have been loving your PPB x Disney goodies :) - Nat x

5぀星のうち2の評䟡

I ordered a XS harness for my chihuahua


I ordered a XS harness for my chihuahua x but unfortunately it didn't fit him. It moved sideways and he managed to get a front leg out. I only realised this after practicing walking with a lead attached inside first for safety reasons. After sending photos to customer service they said the DESIGN of the harness was the problem and the pawsome pup XS was recommended. I sent it back hoping for a gift voucher as the harness colour I wanted was out of stock but they replied saying the lead had caused a few marks. I explained walking with the lead was the only way the issues were found but they said the 2 finger test was enough. This test is for sizing NOT design/ style but they ignored this and just returned the harness which I'm donating to a rescue. I'm hoping this review will be on their website but just incase it never appears I'm posting on here.

Update
I emailed asking what they mean by looked into it but they haven't replied. Also my chihuahua's measurements come within the XS sizing so it has nothing to do with him being too small if you use the stated measurements as the guide, so it's down to the style/ design.

2025幎9月19日
自発的なレビュヌ
Pawsome Paws Boutique Ltd ロゎ

Pawsome Paws Boutique Ltd からの回答

Hi Penny,

I have had a look into this for you and I can see that we didn't suggest the design of the harness was the issue, but that your dog was likely too small in size to fit into our smallest size Tough Trails harness.

We always allow customers to try on products as long as they are returned in the same condition that they were received in. On this occasion, the harness was returned and was found to have scratch marks on the d-ring indicating that a lead had been attached and the harness had been used on a walk.

I am sure you can understand that we cannot accept items that show any signs of use as we can no longer sell this product.

I just want to reiterate that the design of the harness was not the issue but rather the size just didn't fit your dog correctly. With your dog being such a tiny breed, there are occasions that Chihuahua's are unfortunately too small to fit into our Tough Trails so the puppy range was recommended to yourself instead, as this is a smaller range of accessories.

I hope you can understand.

Apologies for any inconvenience caused.

5぀星のうち1の評䟡

Disgraceful company

Disgraceful company.

I have returned a faulty item and after confirming there would be no charge to return, they have charged a return fee of over £5 for one small harness! I have asked them for photo evidence that the harness isn’t faulty and they’ve sent one picture that doesn’t show the full harness. I’ve asked for close up images of the whole of the harness and they are now ignoring me. This is against the Consumer Rights Act and I have therefore raised a chargeback to get my full refund. I have also reported them to trading standards.
I won’t lose out on this and I will now take my business elsewhere and will be recommending to anyone I talk to that they avoid this company too.
Cocopup do excellent products and have great customer service, I’ll be sticking with them in future.

Update; you did not send clear, close up images of the whole of the harness, as requested, so I couldn’t point out the area to you. There’s no evidence the harness pictured is even the one I returned. When I completed the returns process it did not ask me to contact you and it stated the return was free. My credit card company disagrees with you and has confirmed my postage has been refunded.

The approach by this company is very short sighted, there are plenty of businesses out there for customers to choose from, I will simply shop elsewhere from now on and would encourage others to read other similar reviews and do the same.

2025幎10月10日
自発的なレビュヌ
Pawsome Paws Boutique Ltd ロゎ

Pawsome Paws Boutique Ltd からの回答

Hi Arwen,

I have investigated this for you and I can see that you recently returned a Cinnamon Spice harness to ourselves. When actioning returns, our items are always closely inspected for any signs of wear or damage. On this occasion, it was determined that there was no damage to the harness that you had returned, so our standard return fee was deducted from your refund amount.

(Please note that when making a return on our portal, it shows that returns are paid for by the customer).

We provided photos to yourself of the harness that you had returned showing all areas, and did request to be shown where the damage occurred which was failed to be pointed out to us.

It is stated on our website under the refund policy to contact ourselves upon receiving a product that you feel is defective.

I hope you can understand.

Apologies for any inconvenience caused.

5぀星のうち5の評䟡

Loved our last product

Loved our last product. Our Dotty cannot wait to go travelling soon

2025幎9月17日
Pawsome Paws Boutique Ltd ロゎ

Pawsome Paws Boutique Ltd からの回答

Thank you so much for your lovely review :) so glad you loved your order x

5぀星のうち5の評䟡

Harness bow blanket mat

I have ordered twice from this company and have been very impressed with everything from them. The harnesses are great quality well made perfect sizing beautiful fabric colours exactly same as bows just add that bit of finesse to your pooches harnesses got pop bag lead and treat bag to match all awesome
Then I brought in thier sale travel mat and micro fibre towels all are great quality beautiful designs to top it all very fast efficient delivery service fabulous company

2025幎9月17日
Pawsome Paws Boutique Ltd ロゎ

Pawsome Paws Boutique Ltd からの回答

Thank you so much for your lovely review, we are so glad you have been loving your PPB goodies :) x

5぀星のうち2の評䟡

Disappointing recent order

Disappointing recent order. Have a harness from here that I bought in 2021 which is still going strong. The new one I received today is much stiffer material and the D rings are plastic, not metal, so it doesn’t feel as secure. Return postage fee was over £5 - I understand a small business can’t offer free returns but evri parcel shop is normally around £3 so feel annoyed to have spent nearly £10 overall on postage for an item I am not keeping.

2025幎9月29日
自発的なレビュヌ
Pawsome Paws Boutique Ltd ロゎ

Pawsome Paws Boutique Ltd からの回答

Hi Abigail,

So sorry to hear you are disappointed with your recent order.

I can see that we have since spoken via email with yourself :)

The harness that you previously purchased in 2021 was one of our adjustable harnesses which is a different style of harness to the one that you had ordered recently (our Tough Trails harness).

I can see that we had found some adjustable harnesses on packaging in your dogs size at our head office and popped some photos of those over to yourself to see if you were interested in any of those instead but you replied that you were not and would prefer to just return the harness instead, which was of course absolutely fine.

Unfortunately, as a small business we are unable to offer free returns, but we are hopeful that in the future it might be something we can provide.

Apologies for any inconvenience caused.

Have a lovely day!

5぀星のうち5の評䟡

Bought a Toy Story themed collar and


Bought a Toy Story themed collar and lead from this wonderful company. Arrived today and fits my puppy well. Love it !

2025幎9月23日
自発的なレビュヌ
Pawsome Paws Boutique Ltd ロゎ

Pawsome Paws Boutique Ltd からの回答

Thank you so much for your lovely review, we are so glad you love your new Toy Story goodies! :) x

5぀星のうち1の評䟡

DO NOT, DO NOT WASTE YOUR MONEY OR TIME

DO NOT, DO NOT BUY ANTHING FROM PAWSOME PAWS BOUTIQUE.

READ their 1 star reviews which perfectly sum them up. Based on customer service, product quality and time; in terms of weeks and weeks. And you pay for extortionate postage out and extortionate return postage. Disney Harness products are too stiff for your beloved dog’s necks.
Customer service is non plus and robotic when they eventually, generically respond.
They robotically reply to poor reviews but it means nothing.
DONT WASTE YOUR GOOD EARNED MONEY AND TIME. PPB is Zero Rated based on odious purchase experience. And still they are trying to dispute this poor review with Trustpilot, by any means. First they claimed I hadn’t bought from them; then it was supposed to be another company; then they are now dishonest about timing of refunds et al - which I had to keep chasing and repeating; now they keep trying to remove this honest, bad purchase experience review. READ their 1 star reviews. All sounding familiar PPB? Seem to be “offended”?
Suck it up 😁.

2025幎9月10日
自発的なレビュヌ
Pawsome Paws Boutique Ltd ロゎ

Pawsome Paws Boutique Ltd からの回答

Please note the above review is not a genuine experience with our business, we are investigating this with Trustpilot at this time.

(We refunded the customer their return the same day this was received and kindly replied to all emails the same day. After this we then received an email which cannot be repeated due to the numerous expletives).

5぀星のうち1の評䟡

Awful

I left a review in here and their Facebook page showing the pictures of the absolutely filthy order I received.
They were so unprofessional in their service and instead or rectifying are just quick to remove the truthful photos. This just adds to their unprofessional attitude.
I would not recommend ordering from someone who has this kind of focus.

2025幎7月23日
自発的なレビュヌ
Pawsome Paws Boutique Ltd ロゎ

Pawsome Paws Boutique Ltd からの回答

Hi Soph,

I'm so sorry to hear the above. I have had a look into this and can see that we did try to contact yourself regarding this but that there was no answer when we called.

Please do give us a ring back or pop over an email, we will be more than happy to sort this out.

Have a lovely day.

5぀星のうち5の評䟡

Super cute and nice quality

Nice quality harness. Good fit. Adorable design. Very quick delivery.

2025幎9月8日
自発的なレビュヌ
Pawsome Paws Boutique Ltd ロゎ

Pawsome Paws Boutique Ltd からの回答

Thank you so much for your lovely review :) Glad you loved your order - Nat x

5぀星のうち1の評䟡

If I could give zero stars I would

If I could give zero stars I would. Instead of ordering from amazon I ordered from a small business so as we all know it is nice to support our local and nation wide smaller businesses, however, that has come with a deep regret. Checked the sizes online and ordered two harnesses which are not the cheapest by any means. When the harnesses arrived they were smaller than a usually medium sized harness and one could not extend the bands as that would be case with other brands. Had to return one as it did not fit one of my dogs and paid the difference to have a large size sent. Two weeks later, no harness. When I enquired with their online service, and mind you, there is no telephone number, only an email address and "live" chat more of a "dead" chat as it takes them 48 hrs to get back to you. Anyhow, I enquired about my order and was told that it's still with evri. Yesterday evri sent a message that they have delivered the parcel which did not arrive. Tried to contact evri but conveniently their complaints department and phone line enquiry was down as usual. Contacted PPBL chat to enquire again and sent screenshots of my findings on evri to only be told that it must have been my return, which would have made sense as when I entered my post code it said it was incorrect. No reply where my large sized harness is that I paid for. It is like talking to a wall with this/these person/people. I will report them both to the trading standards and bank as scammers! So much for trying to support a small business it sure it one of a small mind that lacks people's skills and more so has zero customer care. This was the first and last time I ordered from you and seeing from the bad reviews you have, I am not the only one. Stay away from this place absolutely dispicable!

UPDATE: As I was posting this, received a msg that they require to receive the return before they can send out the new. Wow! Communicating that with customers would have helped that it would take 3 weeks and up to a month to sort out a simple exchange. AND THIS IS WHY AMAZON IS THE BEST!

2025幎9月3日
自発的なレビュヌ
Pawsome Paws Boutique Ltd ロゎ

Pawsome Paws Boutique Ltd からの回答

Good morning,

So sorry to hear you are disappointed with your experience.

Just to explain a little further with our exchange process ... this works where the customer creates a return for exchange via our portal, the customer pays for the return fee which is £5.10 but doesn't pay anymore than this as the process is a straight swap. Once the original size has been received by our returns team, we release the exchange order created for the new size (free delivery is applied to this order).

Just like all other businesses, we do require the return of the original size before we can provide the new exchange size, this is standard procedure in all online and physical shops :)

I can see that you first messaged wanting the new size to be sent out however, the return of the original size had only just been posted the day before you contacted us. I can also see that your messages were replied to in a timely manner (the same day). The situation was explained to yourself numerous times and that as soon as the return was received, your exchange order would be shipped.

We take great pride in our incredible customer service and feel the above review is quite misleading and unauthentic.

But we value all customer feedback and opinion and apologise for any inconvenience caused with your order.

Have a lovely day.

5぀星のうち5の評䟡

Beautiful and sturdy

I've been to loggerheads and come across an escaped sheep. My vizslador doesn't have great impulse control so attempted to lunge and run at the sheep. She was wearing a gorgeous Emily in paris large harness with the matching rope lead. Thank god they are so sturdy and durable as well as beautiful! My baby girl and the sheep and are safe!

2025幎8月30日
自発的なレビュヌ
Pawsome Paws Boutique Ltd ロゎ

Pawsome Paws Boutique Ltd からの回答

Thank you so much for your lovely review, we are so glad you have been loving your PPB goodies. So great to hear that your lovely dog and the sheep were kept safe! :) - Nat x

5぀星のうち5の評䟡

10/10

This is the only company I buy from for my dogs harnesses, leads and my walking gear which has given me confidence to get out there and enjoy the nature. They have so many different products for all your needs when it comes to being a dog parent and the quality is second to none. Also the designs are super cute and unique, special mention to Dan the designer as she is INCREDIBLE at what she does. The customer service is great and I know I will be getting the help I need if I ever need to contact them (which is very rare) Char on socials is just a pure ray of sunshine :) Really enjoy her lives (please do more!) You guys have created a special community full of lovely people and you show you are always super grateful to us by regularly featuring photos of your customers and sending out PR influencer packages that make us feel super special :) so thank you PPB for existing, I can't imagine life without you <3

2025幎8月25日
自発的なレビュヌ
Pawsome Paws Boutique Ltd ロゎ

Pawsome Paws Boutique Ltd からの回答

Thank you so much for your lovely review Jayde and a huge thank you for your continued support for PPB always, it is greatly appreciated and never goes unnoticed! Have a lovely day :) - Nat x

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