I have bought three lamps there. Several months afterwards, I dropped one of the lampshades and it broke. I contacted the company to try and buy a replacement, but they sent me one free of charge. The... ãã£ãšèŠã
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Notre expérience avec Paxel Store a été bonne de la commande à la réception. Nous avons reçu les colis rapidement (à noter qu'ils n'arrivent pas forcément tous en même temps). Les produits sont de q... ãã£ãšèŠã
Excellent customer service. Purchased two Hatello-Gibs wall lights. One light developed a slight crack on the ceramic backplate. They sent a replacement backplate out without hesitation. Will definite... ãã£ãšèŠã
Very happy with the quality of my lights and the customer support. Would recommend. Very happy customer.
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Luminaires de qualité, dans de jolis matériaux
Produits de qualité, beaux matériaux et jolies formes. Bon service client.
Excellent customer service
Excellent customer service. Purchased two Hatello-Gibs wall lights. One light developed a slight crack on the ceramic backplate. They sent a replacement backplate out without hesitation. Will definitely be buying other lights for around the house in the near future.
Stay away
The products are low quality, my lamp broke in less than a week. First they promised to let me exchange it, but then I never heard back from them, after chasing multiple times.
Initial issues with communication but ultimately ok.
After a bad initial experience, the company got in touch to explain the breakdown in communication their end and promised it wouldnât happen again. They have offered compensation so Iâm changing this to 3-stars for now. The lights did eventually arrive so it wasnât a scam as first thought.
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