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TrustScore 5段階評䟡の4.5

4.4

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5぀星のうち1の評䟡

I registered everything in advance and set-up for payments weeks before my rent was due. On the day of payment, instead of making payment, Payr asked for further verification, which could have been... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

When making my first payment with the app, it triggered an Anti-Money Laundering check, which required a number of forms to be filled out. The average response time on the email support form was aroun... もっず芋る

5぀星のうち5の評䟡

I absolutely love MyPayr! It’s an incredible way to earn more points on my card, and the value I get from those points far exceeds the fee. The team behind the app is fantastic—super hands-on, approac... もっず芋る

5぀星のうち5の評䟡

Recommended by a friend. Been using it since April '25. It's super easy to set up and use. Quick and simple rental payments that build your credit rating (and avios balance). The only thing I would co... もっず芋る

連絡先

4.4

優良

TrustScore 5段階評䟡の4.5

61件のレビュヌ

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すべおのレビュヌ

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過去12か月のレビュヌ数: 31件

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5぀星のうち5の評䟡

An absolute no-brainer if you rent in the UK

I’ve honestly had a great experience with Payr and can’t recommend it enough.

The idea is so simple that I genuinely don’t understand why anyone renting in the UK wouldn’t use it. You’re going to pay your rent anyway, so why not pay it with your credit card and earn rewards, points, or miles on one of your biggest monthly expenses? If you’re not doing that, you’re basically leaving rewards on the table for no reason.

What impressed me even more is how well the whole service is run. The process is smooth, secure, and it’s clear they’ve built everything to comply with UK laws and regulations, which gives you real peace of mind when you’re making such large payments.

Their customer service has also been excellent. Every time I’ve reached out, they’ve responded quickly, and the fact that you can actually call them and speak to someone knowledgeable is a huge plus. Everyone I’ve dealt with has been friendly, helpful, and genuinely wanted to solve my questions.

My only wish is that Payr would expand to more countries because people outside the UK are seriously missing out on such a great service. I’d love to see it become available elsewhere.

Overall, it’s one of those rare services that just makes financial sense. If you’re paying rent and have a rewards credit card, using Payr is an absolute no-brainer.

2026幎7月31日
自発的なレビュヌ
5぀星のうち1の評䟡

Poor Communication - not doing what they said

Made an online request to update the bank details for payment earlier this week, no response. Tried calling via phone and WhatsApp, no response. Sent WhatsApp messages, no response.

Sent an email, I received the following response:

Thank you for your message. I apologize for the delay in responding. We have now updated your bank details as requested. If you need to make another payment, you should be able to proceed without any issues.

Kind regards,
Payr Support

Bank details still not updated several hours later, sent three additional emails, no response and no response again to my calls.

How hard is it to action this request? I submitted it three times online, the last attempt told me that it was still pending, several hours after I was told it was completed.

I believe this company is possibly a one man band and can no longer handle the volume of requests


I have emails which are all time and date stamped and I have call logs on WhatsApp and normal phone to show how many times I called with evidence showing there was no response.

There is nothing illegal about what I’ve written, it’s what I experienced today. If you don’t like the negative review, do better and respond to emails and action what needs to be actioned instead of saying it will be done / has been done and nothing was done until after 4pm today


UPDATE: 03.08.2026 - 21:18

Message from Trustpilot:

Thanks for reviewing Payr.

Unfortunately, they believe that your review includes content which goes against Trustpilot's guidelines.

Please have a look and see if you agree within 3 days.

So, to update @ PAYR, me telling the truth does not violate any law or guidelines on Trustpilot.

As stated, I sent an online request early last week requesting that the bank details were changed, there was no response until after I emailed again Friday morning and the request still was not completed, even though you clearly said in your email below it had been.

Below is a time line of Friday’s events.

10:10 - Telephone call to 07940 021 554 - no answer.
13:36 - Telephone call to 07940 021 554 - no answer.

14:10 - WhatsApp call to 07940 021 554 - no answer.
14:11 - WhatsApp message - no response.
14:53 - WhatsApp message - no response.
22:34 - WhatsApp message from Mohy Jishi

I sent a WhatsApp message at 06:39, 01.08.26 asking if it was acceptable for you to message me at 22:34 after ignoring my messages and calls throughout the previous day.

As I said to you via this review, I have all the emails sent and received and date stamped and the outgoing calls and WhatsApp calls and messages.

The bottom line is, you messed up and don’t like my review. Tell and accept the truth and stop saying I have violated guidelines, when you know that I have not.

If my request, according to you was only sent Friday morning, why did Mo apologise for the delay? Is it because he knew that I had sent a request earlier that week, which your company failed to acknowledge and deal with?

On 31 Jul 2026, at 10:29, @payr.com wrote:
Hi Pxxx,

Thank you for your message. I apologize for the delay in responding. We have now updated your bank details as requested. If you need to make another payment, you should be able to proceed without any issues.

Kind regards,
Payr Support

On 31 Jul 2026, at 14:54, I wrote:
It says the request is still pending, can you acknowledge it and deal with the change? How hard is it?

On 31 Jul 2026, at 16:19, I wrote:
Are you going to respond?

On 31 Jul 2026, at 16:26, @mypayr.co.uk wrote:
Hi Pxxx,

Apologies for the confusion and delay.

The change has now been acknowledged and completed, and it should be working correctly now. Please try again and let me know if you still see the request as pending.

Kind regards,
Mo

2026幎7月31日
自発的なレビュヌ
Payr ロゎ

Payr からの回答

Hi Paul,

Thank you for taking the time to leave your feedback. We take comments like this seriously, so we've carried out a detailed review of our records.

Based on our logs, your request to update your bank details was received on Friday morning and completed later that same afternoon. We could not find any record of an earlier request submitted before Friday, nor any emails, WhatsApp messages or calls from you prior to that date.

If you believe you contacted us earlier, we'd genuinely like to investigate. Please send us copies of the emails, screenshots or timestamps of any earlier submissions, and we'll review them thoroughly to understand whether there was a technical issue that prevented them from reaching us.

We appreciate that this was frustrating, particularly if you believed your request had already been actioned. However, based on the records available to us, we completed the request on the same day it was received.

We are always looking to improve our service and welcome constructive feedback. If there is anything we've missed, we're committed to investigating it fully and putting it right.

5぀星のうち1の評䟡

Do not respect GDPR

They do not respect GDPR. I have requested to delete my account and I has been ignored.

2026幎7月12日
自発的なレビュヌ
Payr ロゎ

Payr からの回答

We take data protection and our obligations under UK GDPR very seriously. We reviewed your request and can confirm that your account and associated personal data were deleted within 14 days of your request, which is well within the UK GDPR requirement to respond to erasure requests without undue delay and, in any event, within one month.

We have nevertheless taken your feedback on board. To make the process even simpler and give users greater control, we have now introduced a self-service account deletion feature within the app, allowing users to delete their account directly whenever they choose.

5぀星のうち5の評䟡

Rewarded for paying my rent

Love this service, I've literally earnt so much extra Avios in the last few months. So nice to get rewarded for paying rent. Really quick and easy to set up, and their customer service is great if you want to double check anything.

2026幎4月28日
自発的なレビュヌ
5぀星のうち1の評䟡

Unclear workflow and unreliable

I registered everything in advance and set-up for payments weeks before my rent was due.
On the day of payment, instead of making payment, Payr asked for further verification, which could have been done earlier. So my rent was delayed. No disclosure that payment is not automatic (you have to log-in and actively pay each month) and that there is a 1-2% fee, adding up to a few £100 / year.

Knowing all this up-front would have saved me the time of cancelling all my direct debits and setting up new payments etc.

2026幎4月27日
自発的なレビュヌ
Payr ロゎ

Payr からの回答

Hi Alex,

Thank you for your feedback. I’d like to address the concerns raised in your review.

First, as a regulated payments provider, we are required to complete identity verification (KYC) before processing a first payment. This is a standard step across financial services and typically takes under a minute to complete.

Regarding the fees, the 1.99% fee is clearly disclosed in our FAQ's and is again clearly stated on the payment page before you make any payment on the platform. This ensures that users are fully aware of the costs involved.

Additionally, payments are currently not automatic, and this is once again clearly stated when you add your payment method. A clear message is highlighted at the top, reading: “Your card will not be charged, it will only be saved as a payment method. All payments must be initiated by the user.” This is communicated upfront to ensure transparency.

We understand the importance of clarity around fees and payment processes, and we’re committed to making these as straightforward as possible.

If you have any further questions or would like assistance, feel free to reach out to us at support@mypayr.co.uk

Best,
The Payr Team

5぀星のうち1の評䟡

Terrible customer service

Terrible customer service , not worth your time

2026幎3月5日
自発的なレビュヌ
Payr ロゎ

Payr からの回答

Hi,

We take customer service very seriously, so we’re sorry to see this feedback.

However, we were unable to identify this review as coming from a verified customer. We also attempted to contact the reviewer through Trustpilot’s information request process to better understand the issue, but unfortunately we did not receive any response or identifying details that would allow us to locate the interaction.

From the information available to us, our support team responded to the message we believe may relate to this situation within minutes, so the experience described does not match the records we have.

If you are a genuine customer and experienced an issue, we would really like the opportunity to resolve it. Please contact our support team directly with your name and the email used so we can look into this properly and assist you.

Our goal is always to help and resolve problems quickly.

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