PBShop.store レビュー 

77
•
TrustScore 5段階評価の2

1.9

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

First time ordering from this company through AbeBooks, and unfortunately it has been a very poor experience. It has now been well over two weeks. I emailed after the first week but received n... もっと見る

企業が回答しました

5つ星のうち1の評価

Told me they shipped my order... Never received order. Customer service said the order shipped but never verified it—complete disaster of an experience. The book was over $250. Put in a refund reque... もっと見る

企業が回答しました

5つ星のうち1の評価

Ordered a book via AbeBooks.co.uk, more than 2 weeks ago. Scheduled delivery date long past, and no sort of shipping notifications issued. Waiting for a refund from AbeBooks.

企業が回答しました

5つ星のうち5の評価

I am 66, I collect books on ancient history, I own many books, several of which I have purchased from PBShop.store Fairford, Glos. Every book has arrived in pristine condition, every book has been acc... もっと見る

企業が回答しました

企業情報

  1. 書店

当該企業による記述

The UK’s first fully virtual bookseller supplying readers around the world.


連絡先

1.9

期待以下

TrustScore 5段階評価の2

77件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 100%に回答しています

通常48時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

1.9

すべてのレビュー

(77)

過去12か月のレビュー数: 10件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Order from PB!

So pleased I took a chance on PB! Ordered 2 manga volumes that I've been looking for for about 1.5 years and they just arrived in pristine condition! Also 1 week earlier than expected.

Please support PB as they are employee owned, will definitely order from them next time i need a book.

2023年2月28日
自発的なレビュー
PBShop.store ロゴ

PBShop.store からの回答

Thank you so much for your kind review! We love being employee owned and are so glad you do too! Looking forward to supplying your next read. Many thanks from the whole team at PBShop

5つ星のうち5の評価

Thanks alot!

I bought here the cheapest One piece box set 1-4 on the market! It was so cheap that i was afraid of buying it but after reading alot of reviews i decided to take a bet. Not only i got it 2-3 weeks earlier than i expected they also were in perfect state.

2023年2月16日
自発的なレビュー
PBShop.store ロゴ

PBShop.store からの回答

Thank you so much for choosing Pbshop.Store. We love that you love our prices! We really appreciate you taking the time to leave us a review :)

5つ星のうち1の評価

Rubbish experience

Rubbish experience: tried to write a serious book review: referred on to Amazon: disaster

2023年1月29日
自発的なレビュー
PBShop.store ロゴ

PBShop.store からの回答

We are very sorry to hear of your disappointment at not being able to leave book reviews on our website. We do not currently offer this facility but hope to one day as we would love for our customers to be able to share their thoughts. We do hope that you were otherwise satisfied with your purchase and the service you received.

5つ星のうち5の評価

Used twice now in the last month on…

Used twice now in the last month on fairly expensive box sets. Came perfect condition. Will use again

2023年1月24日
自発的なレビュー
PBShop.store ロゴ

PBShop.store からの回答

Thank you so much for choosing Pbshop.Store for a second time! We really appreciate you taking the time to leave us a review :)

5つ星のうち5の評価

First time using the company and I am very happy indeed!

Couldn’t be happier with my first experience using this company.

I found the book I was looking for, brand new, at the cheapest price I could find - and the postage and packaging was free.

I received communication when it had been dispatched and when I could expect it. It arrived securely packaged and shrink-wrapped.

Very happy indeed with my experience and would recommend them.

2023年1月12日
自発的なレビュー
PBShop.store ロゴ

PBShop.store からの回答

Thank you so much for choosing Pbshop.Store. We really appreciate you taking the time to leave us such a wonderful review :)

5つ星のうち5の評価

Perfect Exactly What I Ordered

The order came within a few days and it’s amazing exactly what I ordered I was sceptical since the price was hella cheap but worth it brand new too.

2023年1月12日
自発的なレビュー
PBShop.store ロゴ

PBShop.store からの回答

Thank you so much for choosing Pbshop.store and for taking the time to leave us this lovely review! We really appreciate it :)

5つ星のうち5の評価

1st class customer service & communication

I contacted Georgina after finding PB bookstore as a supplier on Amazon.
Georgina and her team especially set up their website for me to order a bulk number of books to be shipped to Europe. The experience was excellent- she tracked every box (of which there were many) and stayed in touch over the phone and email throughout the shipping process. Do use this company, they really are one of a kind!

2022年11月24日
自発的なレビュー
PBShop.store ロゴ

PBShop.store からの回答

Thank you so much for your wonderful feedback Louise. It was an absolute pleasure assisting you with this.

5つ星のうち5の評価

EXCELLENT INDEPENDENT BRITISH BOOKSELLER

SUPPORT THIS INDEPENDENT BRITISH BOOKSELLER!!! They really are the best, prices are competitive, shipping is fast and customer service is above and beyond. I'll certainly continue to support them.

THANK YOU PBShop

2022年12月7日
自発的なレビュー
PBShop.store ロゴ

PBShop.store からの回答

Thank you so much for your wonderful feedback. We really appreciate this :D we look forward to your next order. Happy reading! From us all at Pbshop.Store

5つ星のうち5の評価

Received on time

Received on time. The book is tallied with descriptions.

2022年11月11日
自発的なレビュー
PBShop.store ロゴ

PBShop.store からの回答

Thank you so much for choosing Pbshop.Store. We really appreciate you taking the time to leave us a review :)

5つ星のうち5の評価

Speedy delivery

Speedy delivery, great condition as described, had the best price for the book I was looking for. I will use again. Thanks!

2022年10月17日
自発的なレビュー
PBShop.store ロゴ

PBShop.store からの回答

Thank you so much for choosing Pbshop.store and for taking the time to leave us this lovely review! We really appreciate it :)

5つ星のうち5の評価

Absolutely first class service

Absolutely first class service. I had some questions about the ISBN and page count of this publication. PBshop staff checked all the details and phoned me back a couple of hours later. Bearing in mind the book was published in 2013 in Germany, I consider that great service.
Highly recommend these people based on great price and service.

2022年10月6日
自発的なレビュー
PBShop.store ロゴ

PBShop.store からの回答

Thank you so much for your lovely feedback. We were so pleased to be able to help you with your query :)

5つ星のうち5の評価

Good Customer Service

Prompt attention to a problem with a book, even though not of PBShop's making, but due to a cyber communication glitch. Much appreciated.

2022年9月12日
自発的なレビュー
PBShop.store ロゴ

PBShop.store からの回答

Thank you so much for your review :)

We really appreciate your feedback and for giving us the opportunity to turn this around for you.

5つ星のうち1の評価

Avoid is safer.

I ordered a book on August 13th, enquired on its status on August 22nd only to find that they cancelled the order, apparently unable to source the book. I can see it available on internet, more than one seller, but of course at a significantly higher total price, which is why I went to pbshop, also known as paperback shop, did not see its > 80% one star reviews on trust pilot at the time. Avoid, that's my advice. Fortunately, although the order was confirmed, I didn't lose any money, no waiting for refund is necessary. Enough time wasted though.

2022年8月13日
自発的なレビュー
PBShop.store ロゴ

PBShop.store からの回答

Thank you for taking the time to leave us feedback. I am very sorry to hear that you have not had a positive experience.
Unfortunately we have been unable to locate your contact information based the information supplied in your review and as such are unable to reach out to you directly. Please email us at help@pbshop.store or call us at 01285 712 917 so that we may offer you assistance and find the best resolution for you.

5つ星のうち1の評価

NOT TO BE TRUSTED

NOT TO BE TRUSTED

Uses cheap shoddy untrustworthy carrier Yodel

Claimed book delivered today -

Book NOT delivered

How do I know - delivery address is my shop !

I have been here all day

Previous experience with YODEL

They just lie lie lie and then lie some more

No reputable company would entrust such a bunch of cowboys to deliver for them.

Final analysis -

A bunch of cheapskates who dont care about the customer once they have the money

Just noticed - they are not even interested in receiving a copy of this

2022年7月8日
自発的なレビュー
PBShop.store ロゴ

PBShop.store からの回答

Dear Mr Skues.

Our apologies for any conflicting information you may have received. Your order was sent via Royal Mail, not Yodel.

Although it isn't a tracked service that we use, you can use reference SM12698514223343150534F to see that your item arrived at the South Midlands Royal Mail depot on 7th July and was due to be delivered to your address on 8th July.

Should this not have arrived please do not hesitate to contact us on 01285 712 917 so we can assist further.

5つ星のうち1の評価

They issue excuses not refunds, avoid these if you experience anxiety

I made an order via eBay, I had to cancel and the seller kindly agreed writing ‘ We have cancelled your order with us at your request. There is no need for you to do anything else.’, the second sentence hinted at what was to follow. They did not cancel and they did not refund.

I created a PayPal case, they insisted the case must be closed, I closed it, and they insist it must be closed despite being so. My refund remains unpaid, the case is closed and eBay is unable to help.

eBay knew something was wrong and emailed with support options, and after thanking me for being with them for 15 years, they went on to suggest I seek advice from Consumer Directive, Trading Standards and the small claims court to get a refund from this seller. That was not expected.

I wasted days of having the case dealt with by PayPal by the seller insisting I close the case, eBay made those suggestions. I trust PayPal will cover this.

You will get one email a day, not including weekends, poorly worded and ignoring the issue, they will not recheck any status or pertinent information prior to their reply, you will get dishonesty and little else in exchange for your money, anxiety also.

Note that eBay is insistent the seller is able to make the refund.

These are crooks, they guided me to and through the removal of my last line of defence against losing my money, a PayPal case, they insisted it had to be closed to make a refund, they knew what they were doing.

Georgia and Hannah are crooked, this is my experience.

AVOID! £31.61 wasted.

2022年4月5日
自発的なレビュー
PBShop.store ロゴ

PBShop.store からの回答

We are very sorry for the issues around your order. Unfortunately as you requested to cancel and opened a PayPal case, the ability to return your funds was taken away from us and left to PayPal.
As eBay process all payments themselves, the PayPal account used was theirs and thus made it impossible for us to personally intervene.
We liaised with eBay at the highest level to ensure you were assisted and we apologise again for the inconvenience this caused.

5つ星のうち5の評価

Brilliant Service

My order arrived today, fast delivery and very well packaged. The ordered item was a fantastic price and far lower than elsewhere. Staff were responsive and very helpful when contacted. Thank you pbshop.store.

2021年11月15日
自発的なレビュー
PBShop.store ロゴ

PBShop.store からの回答

Hello Megan,

Thank you for taking the time to leave feedback. I am very glad to hear that your order arrived in good time and well packaged. We take pride in everything we do which puts our customers at the heart of pbshop.store.

Kind regards,
Customer Service.

5つ星のうち5の評価

First time buyer from PBS & will…

First time buyer from PBS & will definitely buy from them again. Packaging was perfect & quick delivery was amazing. 5*****

2021年11月9日
自発的なレビュー
PBShop.store ロゴ

PBShop.store からの回答

Hello Wayne.

Thank you for taking the time to leave feedback. We are very glad that you have received your order quickly perfectly packaged. We work hard to ensure our customers come first and are happy to have gained a new customer.

Kind regards,
Customer Service.

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。

詳細情報