Absolutely made up with my purchase ,was buying from somewhere else but this has turned out saving us a little money and my 2 bulldogs love it ,a very quick turn around also will be buying from peejay... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
It was a straightforward purchase , followed by item despatch and delivery within stated dates. Its actually 'scary' how many online purchases have issues at point of purchase, despatch/ delive... もっと見る
企業が回答しました
Delighted to find the giant Ancol cat scratching post here, that we had previously bought on Amazon (but now Amazon only stocks an inferior product). Ordering online was easy and the post arrived well... もっと見る
8 days and still not received goods, tracking not working. Not very helpful when you phone. Paid on Tuesday, we're not even despatched until Friday. Biscuits arrived around 6pm Tuesday evening, n... もっと見る
企業が回答しました
企業情報
当該企業による記述
We’ve been around for 55 years now, so we know just how much value our customers put on their animals. They’re not just for birthdays, or for Christmas – they’re part of the family. And, being a family run business ourselves, we know just how important the concept of family is. We currently trade from a 6000 sq ft warehouse on Cleveland Street and a 1800 sq ft superstore in Anlaby, and stock a wide range of products for all kinds of animals – from spiders to stallions, chickens to chameleons and, of course, the trusty dog and cat!
連絡先
Waterloo Mills, Cleveland Street, HU8 7AU, Hull, 英国
- 01482585315
- enquiry@peejaypets.co.uk
- peejaypets.co.uk
4.3
優良
370件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 50％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Although my purchase was unable to be…
Although my purchase was unable to be shipped by courier, the refund was given back immediately, and a lovely message to apologise for the inconvenience, well impressed with the service, I hope I can do business with you in the future, 10/10
2025年5月14日
First time using
First time using, easy to order & delivery was very quick.
Highly recommend.
2025年5月11日
Peejay Pets Superstore Limited からの回答
Thank you so much for the amazing feedback! We really appreciate it :)
Good variety of products
Website easy to navigate. I thought the prices were very competitive which is why I brought from this company. However out of the 4 packs of bird treat sticks, 2 packs were completely crushed, so maybe packaging needs looking at, otherwise can't fault items.
2025年4月19日
Needed help as I couldn't find what I…
Needed help as I couldn't find what I was looking for, I was stood right in front of 2 employees who were grabbing away. Not one of them turned to ask if I needed any help.. Very poor customer care... Willnowshop elsewhere..
2025年4月25日
自発的なレビュー
Peejay Pets Superstore Limited からの回答
Hi Trevor,
We're really sorry to hear about your experience - that's certainly not the level of service we aim to provide. We take feedback like yours seriously, and this will be fully investigated. Our staff are constantly reminded to engage with customers and ensure they are offering assistance.
To help us look into this further, could you please let us know which branch you visited and when you came in?
Please feel free to contact me directly by emailing sam@peejaypets.co.uk . We truly value your feedback and would appreciate the opportunity to make things right.
Kind regards,
Sam
Store Manager.
A great place for finding everything you need for your pet…
A great place for finding everything you need for your pet.
In my case I was looking for some Beta puppy dry food, which I found with ease on the website and at a very competitive price. Delivery options were good too, so I ordered some.
Service was excellent
2025年4月15日
excellent and quick service
2025年4月6日
Peejay Pets Superstore Limited からの回答
Thank you for taking the time to leave us some amazing feedback!
highly recommend for animal needs
I've used peejays many times i know they'll have what I need. the staff are always friendly and efficient and I never feel rushed when looking round as sometimes I like to look at other things in the store and find things that I need but didn't go in for. 5* isn't enough for this lovely store. highly recommend
2025年3月27日
自発的なレビュー
Peejay Pets Superstore Limited からの回答
Thank you David for such kind words - we really do appreciate it :)
I was in your store on Wednesday night…
I was in your store on Wednesday night to get my pigeon feed and bits, I spend an average of £50 every time I come in, on this occasion I had my trolly searched, the young girl at the till asked to have a check under my 2 bags of pigeon feed, this made me feel very uncomfortable, is this the new policy at pj's, I felt I was been checked to see if I had stolen something, never happened to me before, thank you for your reply I totally understand regards steve
2025年3月26日
自発的なレビュー
Peejay Pets Superstore Limited からの回答
Good Morning Stephen - As I said in the telephone conversation this morning this is a company policy and has been for a number of years. We have an excessive shop lifting issue and as a family business we dont have loss insurance so we carry every theft personally and dont pass them on to our customers. I'm afraid trolleys checks are a small price to pay so that our prices dont increase. For every trolly checked we find hidden products in at least 10% of checks. I apologize you were made to feel uncomfortable, it wasn't personal or our intension. There is a sign on the till explaining why it is being done. Please feel free to ask for a copy when you are next in store. Regards Michelle x
Delivery was good
Delivery was good, luckly I was at home, because I didn't get a message, what day it will happen.
2025年3月15日
Peejay Pets Superstore Limited からの回答
Hi Anna!
Thank you for taking the time to provide us with some feedback. I am happy to hear that you received your order okay!
Tracking links are provided upon dispatch. Unfortunately, once with the courier, we do not have the exact date your parcel will arrive. The courier typically informs you by text or email of the estimated delivery date. I will investigate why you have not received this information!
Regards,
Sam @ Peejays
Didn't gave what I wanted
2025年3月2日
Peejay Pets Superstore Limited からの回答
Hi Keith, We’re sorry that the product you were looking for was out of stock. We no longer stock that product and it was due to a technical error that it was still listed on our site!
I haven't got my order yet
2025年2月26日
Peejay Pets Superstore Limited からの回答
Hi Trudie, I am so sorry to hear that you haven't received your order as of yet. Your parcel left me on Friday the 28th of February. I will chase this up with the couriers for you to locate your order.
Peejay Pets Superstore Limited からの回答
Thank you so much Liz for the amazing feedback :)
Peejay Pets Superstore Limited からの回答
Thank you for the amazing feedback! We really appreciate it!
Fast service
Fast service, swapped items as they didn't have mine but informed me along the way, amazing service 10 stars if they had them
2025年2月6日
Peejay Pets Superstore Limited からの回答
Thank you for the amazing 5* review Leoni! We really appreciate it!
Great communication
Great communication. An issue came up with my order, and Peejay's quickly got in touch suggesting ways to resolve the issue, and followed through to ensure a happy outcome.
2024年12月31日
Peejay Pets Superstore Limited からの回答
Thank you Mr Hill for the amazing 5* feedback!
Peejay Pets Superstore Limited からの回答
Thank you Paula for the lovely review!
Great service
I have used Peejay Pets for a while now. I have always had the best of service and fast delivery.
2025年1月10日
Bag spilt inside .so rabbit food went…
Bag spilt inside .so rabbit food went everywhere when I open it .
2024年11月30日
Peejay Pets Superstore Limited からの回答
Hi Wendy, I am so sorry to hear that your rabbit food arrived to you damaged.
We do pack our parcels with the utmost care however, they can end up being thrown around once they make their way through Yodels network which I am afraid is out of our hands.
Should your order arrive to you damaged, please let us know by either calling the store or emailing us at sales@peejaypets.co.uk so that we can get this rectified for you!
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