I used a product that really didn't agree with me and reached out to Customer Service. They were professional, kind, and efficient at resolving the issues and refunded the product without any trouble,... もっと見る
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レビュアーのコメントを見てみましょう
I tried the Glucose Control product for 5 months with the specific objective of lowering my A1C - as suggested in their marketing package. It did not work. Nothing else in my routine varied. My A... もっと見る
企業が回答しました
I had a burst appendix ten years ago and after that started having severe gastrointestinal problems. A fecal DNA test revealed that I had no beneficial flora in my gut. Over a nine-year period, I ha... もっと見る
This stuff works! My H1Ac did drop by 10% - I wasn’t that high - but still - after only 1 month - it dropped by 10% - and I expect it to drop more the longer I take it. Also I’m not hungry anymore -... もっと見る
企業情報
当該企業による記述
Pendulum is a biotechnology company on a mission to transform the health of millions by making the gut microbiome understandable, accessible, and actionable. We believe better health starts in the gut—and that people deserve solutions grounded in real science. Founded by PhD microbiome researchers, Pendulum develops evidence-based probiotics that are supported by clinical research and manufactured to rigorous quality standards. Our team includes scientists and clinicians who study how specific bacterial strains function in the body and how they can help support metabolic and digestive health. Pendulum brought live Akkermansia muciniphila to market in the U.S. using a proprietary process designed to keep oxygen out so that it can thrive inside your body. Our formulations are built with carefully selected strains, produced with a focus on viability, potency, and consistency, so customers can feel confident in what they’re taking. We’re committed to continuous scientific learning, responsible communication, ongoing research, and building products that meet a high bar for quality and integrity.
連絡先
2001 Bryant St., 94110, San Francisco, 米国
- (844) 912-2256
- hello@pendulumlife.com
- pendulumlife.com
3.8
ほぼ満足
84件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent customer service
Very impressed by customer service and quick responsiveness!
2025年7月22日
自発的なレビュー
Pendulum からの回答
We’re so glad to hear that! It means a lot to know our team could help quickly and leave a positive impression. We truly care about every customer’s experience and are always here to support your gut health journey. 💜
- The Pendulum Team
Unauthorised automatic monthly orders
We ordered one item for the first time. We received an email today saying we would receive our next order on 7th July and our card would be charged. When I looked on the website it had a automatic order set for each month. When I phoned the number on portal it said it was not connected. I had to go through and hit skip to every date that had the next month order listed. Hopefully the orders are cancelled and my credit card is not charged. I never signed up for repeat orders or gave them permission to charge my card. I have sent 2 emails so hopefully they respond and I don't lose any money. Very unhappy feel scammed.
2025年7月1日
自発的なレビュー
Pendulum からの回答
Hi Kim,
We’re really sorry for the frustration this caused and completely understand how upsetting that must have felt. Thank you for taking the time to share what happened. Even though some time has passed, your feedback is still incredibly valuable to us.
Pendulum offers both one-time purchases and subscriptions, and we want those options to be as clear as possible.
We’re also sorry you weren’t able to reach us by phone at the time. Our support line is active, and our team is always available by email at hello@pendulumlife.com if you ever need help in the future.
We take situations like this seriously and appreciate you bringing it to our attention.
- The Pendulum Team
Customer service nonexistent
I recently purchased a 3-month supply of @pendulumlifeco probiotics. For some reason, the order was abruptly cancelled along with the membership, and nothing was ever shipped out. On top of that, I now have a $245 charge on my card for which no refund has been issued. To make matters worse, I attempted to reinstate my membership and place a new order, but cannot get the new customer discount using an influencer’s discount code. I have reached out to hello@pendulum[…] and cannot seem to get a response. On their website is an AI chat feature that can connect to a live representative. However, the split second the agent enters the chat, the chat is immediately ended.
Please understand that if you ever need customer service for this product, you are literally on your own. No human will ever respond.
2025年5月5日
自発的なレビュー
Pendulum からの回答
Hi Natalie,
Thank you so much for reaching out, and I’m truly sorry for the frustration and disappointment caused by your first order being canceled. We completely understand how frustrating this must be—especially when you were giving us a try for the very first time.
I see that my colleague Christine has followed up with you and explained that your order was canceled due to our security checks. These are in place to help protect your account, but unfortunately, our system made an error in this case. I genuinely apologize for the inconvenience.
The good news is that your refund has already been processed, and it should appear on your statement within 3–7 business days, depending on your bank.
We’d love the opportunity to make this right and show you the experience we aim to provide. If you decide to place a new order, your new-member discount code is still valid—we hope you’ll give us another chance.
Please let us know if there’s anything else we can do to help.
Yours in gut health,
The team at Pendulum
NOT WORTH THE MONEY
Gave it a few months to see initial results. After 3 months it seemed a bit better so I continued with it, but that was very short lived. Does not help reduce hunger and I have more intestinal gas and bloating now after 4-5 months than I have had in my life. If it works for you, I truly believe it is a placebo effect and good for you, then keep it up. I simply do not find that the cost is worth the results. I am done with them.
2025年4月20日
自発的なレビュー
Pendulum からの回答
Hi MJK,
We’re really sorry to hear that you didn’t get the results you were hoping for and truly appreciate you giving Pendulum several months to see how it might work for you. Everyone’s gut microbiome is unique, and while some people notice changes within a few weeks, for others it can take longer—or sometimes require a different approach.
We completely get how frustrating that must feel after putting in the time and investment. Your feedback helps us continue improving how we educate and support customers through their gut health journey.
If you’d ever like to talk through your experience in more detail, our Care Team is always here to help at hello@pendulumlife.com.
Thank you again for sharing your honest perspective. It helps us grow and serve our community better. 💜
- The Pendulum Team
Very very hard to manage subscriptions
Very very hard to manage subscriptions. Have tried contacting them via email with no response. Have ended up removing my CC details so that my orders decline instead of cancelling my subscription.
2025年2月9日
自発的なレビュー
Pendulum からの回答
Hi Lorena, I'm Lauren from the Customer Care team at Pendulum. I'm very sorry to hear that you had trouble canceling your subscription; we try to make account management through the portal easy but apologize that we missed the mark this time. I will pass your experience on to our Website team so they can consider improvements to make this process easier in the future.
I know you mentioned the failed payment is working for you, but I'd be happy to cancel your subscription for you. I tried to find your account but I'm having some trouble finding it. If you would like us to cancel it, please email us at hello@pendulum.co. Again I sincerely apologize for any inconvenience this has caused!
Challenging to cancel subscription...
The business tries to stop you from cancelling your subscription by redirecting you multiple times when trying to cancel. After three months +, I found no relief in my IBS-D symptoms and it initially increased my severe stomach pain and vomiting.
My doctor recommended that I try the Pendulum Probiotic Akkermensia for my IBS-D symptoms. I struggle with nightly severe stomach pain, nausea, chills, vomiting, and bone pain. Initially, I was caught off guard by Pendulum's subscription service as it seemed sketchy, almost like Herbalife. Since my doctor recommended it, I went ahead and started a subscription.
Within the first two weeks of taking the product, my symptoms and pain amplified which some reviews said may happen. I continued for another three months but my symptoms are still ongoing without change so I decided to cancel.
When I logged into my account, there was no way to cancel my subscription. I went through the help menu, nope, it doesn't give you a way to cancel. I clicked "help chat" and was told it was a 10 minute wait due to heavy volume. Finally a prompt came up from "Dave". No dialog at all, a text came through that said, my subscription was inactivated.
Horrible customer service!!!!! Packaging looks like someone's home garage business. Truly, if you can connect with doctors at a high level, why the heck wouldn't you create a business model that has integrity, customer experience, and quality. I wanted to really love this company but it just feels shady.
2024年12月27日
自発的なレビュー
Pendulum からの回答
Hi Sunni, I'm so sorry to hear you had some trouble canceling your subscription and order. I just checked and saw our representative, Lloyd, was able to cancel your order that was originally scheduled for December 27, 2024 and he provided a full refund. I also confirmed that he canceled your subscription, so you won't receive future orders.
I deeply apologize for any inconvenience you may have experienced, I know its frustrating when there is friction to cancel. We do our best to notify customers of upcoming orders with 6 days notice so there is ample time to make adjustments, and we try to make account management easy through our portal. I'm sorry we missed the mark here- our team is always here to help should you need future assistance.
Disappointing Experience with Unrealistic Money-Back Guarantee
I tried the GLP1 Probiotic for two months, hoping it would reduce my cravings. Initially, I experienced soft stools for a couple of weeks, but after that, there were no noticeable effects. When I requested a refund under their money-back guarantee, I was told it only applies within 30 days of purchase. This policy doesn’t make sense for a probiotic, as it takes longer than 30 days to impact gut microbiota. I found this disappointing and felt the guarantee undermines confidence in the science behind the product.
2024年12月15日
自発的なレビュー
Pendulum からの回答
Hi Ana, thank you for sharing your perspective on our money back guarantee. Although our current policy does state that the refund must be requested within 30 days of the first delivery, I totally hear you and will certainly pass your feedback onto our team for consideration.
In terms of your first order, I just tried to find your account however I'm having some trouble. If you could please email me at lauren.wong-sislow@pendulum.co with the email associated with your account, I'd be happy to take a look and see what I can do!
I switched my account to 60 days and 30…
I switched my account to 60 days and 30 days later I was billed without any notice. I also received products that need to be refrigerated that came with fully melted ice packs and I made sure to be home day of delivery. Very skeptical about this company.
2024年12月18日
自発的なレビュー
Pendulum からの回答
Hi Meghan, I'm Lauren from the Customer Care team at Pendulum. I'm so sorry to hear that you were charged despite adjusting your order frequency.
I just checked your account and saw that our representative Faye provided a full refund for the most recent order. I also noticed you canceled your subscription due to this inconvenience, so I applied a small discount if you choose to reactivate.
I want to deeply apologized for the confusion; I've shared your experience with our Website team so we can make this process clearer moving forward. We deeply value your feedback, and thank you for taking the time to share this with us to we can continue to improve our service.
Overpriced snake oil with science veneer
The product is temp sensitive yet ships with no ice packs. My package felt about 90 degrees when pulled from package. Since I work at a lab I figured I would look for signs of live culture - there were none. When I reviewed the literature around akkramansia it became clear that even if you get live bacteria they have reduced the cell counts in their products this year to ineffective levels. The single thing that makes me believe this is 10% science and 90% snake oil - Mayo Clinic funded Pendulum, Mayo Clinic was promoting and echoing the studies, and now the head of Mayo Clinic has an executive position in the company for the payout.
2024年8月1日
自発的なレビュー
Pendulum からの回答
Hi David,
We’re sorry to hear that your probiotics were delivered a bit warm, and we appreciate the chance to address your concerns.
There’s no need to worry if your bottle arrives warm, the product is still viable. Our product is packaged in insulated material to ensure it’s protected from the heat as much as possible while in transit. The bottle also has an airtight seal to maintain the stability of the probiotic strains during shipment. We have conducted testing in an ISTA Certified lab in summer-like conditions, with temperatures between 71°F and 110°F over 5 days, and found that our probiotic strains exceeded our viability and AFU standards. We do recommend that you refrigerate your product upon receipt to maximize potency. This is especially important once the airtight seal has been removed.
Regarding the live cell counts, we measure live AFU viability with Flow Cytometry and all of our products are designed to meet the label claim AFU.
Please let us know if you have further questions as we want to ensure your concerns are completely addressed!
Yours in Gut Health,
The Team at Pendulum
I feel it is worth re ordering
I used to take but canceled, only bc of financial reasons at that time. But I had no trouble at all doing so.
I do feel this probiotic was helping me, especially with feeling less hungry all the time. Maybe it’s bc I was taking the booster with it idk.
But now that I am in a better position I am going to re-order.
I always look for random reviews on the products I use and found these reviews rather rough, so I thought I would weigh in.
2024年7月1日
自発的なレビュー
Pendulum からの回答
Hi Mk,
We are thrilled to hear how much you've enjoyed our products, and welcome back to the Pendulum regimen! Its also great to hear that cancelling and reactivating have both been straight forward - we strive to make account management fast and easy. If you need anything, please don't hesitate to contact our team.
Yours in Gut Health,
The Team at Pendulum
Unable to cancel subscriptions
The probiotic pills had no effect. I cancelled the subscription on their website but they still kept charging me. It seems impossible to get out of their subscription. I ended up getting my credit card company to block them… which is something I have never had to do before with any company.
2024年11月25日
自発的なレビュー
Pendulum からの回答
We’re truly sorry to hear about your experience and want to sincerely apologize for any frustration caused. We assure you that this is not the standard we strive for.
To clarify, our subscribers can easily cancel their subscriptions by logging into their account and selecting "Manage Subscriptions." Additionally, you’re always welcome to contact us directly for assistance at help.pendulumlife.com or by phone. Our phone number is conveniently listed on each bottle for quick reference.
We’d love to make this right for you. Please reach out to us, and we’ll promptly refund any charges that were made in error. Your satisfaction is incredibly important to us, and we’re here to help.
Thank you for bringing this to our attention.
Pendulum Customer Care
Akkermansia did not work or show up on a GI Maps test
I have been taking Akkermansia since August and in mid-October had a gut test, GI Maps. Akkermansia showed up in the red, none. It should've shown at least a little, even if low. I can only conclude the product didn't contain Akkermansia or they were dead. The package did not sit outside. I refrigerated it though it's shelf-stable. Forget about the money, I needed what that probiotic can do. I emailed the company about my experience and have not heard back.
2024年10月24日
自発的なレビュー
Pendulum からの回答
Thank you for your feedback, and I’m sorry for your experience. I’ve responded to your email inquiry directly and want to acknowledge that many factors can influence the microbiome, which might explain the test results you mentioned.
We’d love to connect you with our in-house registered dietitian to better understand your situation. Our dietitian will follow up with you via email shortly to offer further guidance. In the meantime, to ensure you have a great experience, we’ve processed a refund for your purchase.
Please don’t hesitate to reach out if you have any further questions—we’re here to help.
Warmly,
Pendulum Customer Care
Don’t buy it
Don’t buy it. This company is very Elizabeth Holmsey. They use pseudoscience to try to claim they are unique but no better than what you can buy at CVS. If you buy from them directly it becomes an auto renewing subscription and if you cancel they ll ignore it and keep charging you and shipping you product. I’ve just had to stop payment from my bank and am trying to ship back what they sent me in error and charged me for.
2024年6月24日
自発的なレビュー
Pendulum からの回答
Thank you for sharing your feedback, and I’m sorry to hear about your experience. At Pendulum, we strive to provide both high-quality products and transparent subscription terms.
You can cancel your subscription at any time, either through your account or by reaching out to our customer care team at help.pendulumlife.com. If a subscription isn’t right for you, we also offer single bottle purchases through our Pendulum store on Amazon, so there’s no commitment necessary.
Regarding the science behind our products, we take great pride in our research and commitment to scientific rigor. If you’d like to learn more about our unique strains and the clinical studies supporting them, please visit our science page at https://pendulumlife.com/pages/science.
We genuinely value your business, and if there is anything further we can do to assist, please don't hesitate to get in touch.
Don’t waste your money
This company sells probiotic supplements, which contain live bacteria. The company’s business address is in San Francisco, but my recent order shipped from Monterey, California where temperatures were over 100 degrees F. When I contacted the company to ask about the viability of the probiotic in these temperatures, they admitted they don’t use climate controlled trucks or warehouses and could not guarantee the quality of the product for which I paid $160. Yet they refused to cancel my order or issue a refund. Unfortunately, supplements are not regulated by the FDA. That means there is no law requiring that what is on the label is what’s in the bottle. As a medical doctor I try to buy supplements only from reputable companies. Unfortunately, in this case I got duped.
2024年9月6日
自発的なレビュー
Pendulum からの回答
Thank you for sharing your concerns, and I’m sorry to hear about your recent experience. We understand how important it is to feel confident in the quality of the products you receive.
I’d like to clarify that our GLP-1 Probiotic is designed to be shelf-stable and able to withstand varying temperatures during shipping. While we recommend refrigeration after opening to preserve optimal potency, it is not required, and the product remains viable even if it arrives warm.
That said, we still want you to have a positive experience with our company, so we have processed a refund for your order. Please note, however, that for future orders, we cannot offer refunds for products that arrive warm, as they remain effective.
We appreciate your feedback and your business, and we hope this helps address your concerns. If you have any further questions, please don’t hesitate to reach out to us directly.
Pendulum からの回答
Hi Glenny,
Thank you for your feedback. We're sorry to hear that you didn't experience the results you were hoping for with our product.
Our products are made in the United States, and we've invested in building our own lab to ensure the highest quality and efficacy. This contributes to the price, but we believe it provides the best possible product.
To help with costs, we offer several ways to save:
Referral Program: Refer a friend and earn 30% off your next purchase.
Bulk Purchases: Save money by buying in bulk.
Membership: Enjoy additional savings as a member.
For optimal results, we recommend giving the product 90 days, taking it consistently, and ensuring you have plenty of fiber in your diet.
I don't see a record of your purchase from our website, where you will always find the best prices and exclusive offers. Could you please let us know which product you used and where you purchased it from? Our customer support team is available to discuss your experience further and explore how we might better meet your needs.
Thank you again for your feedback.
Best regards,
Christine Keating
Customer Support Manager
Pendulum Therapeutics
received shipment timely
I read from others that their product was never received or long to ship, and I wanted to report that I received my product within a week of ordering, with no hitch. I will continue to review as I take it.
2024年6月21日
自発的なレビュー
Steals Money!
I cancelled way back in May after 1 shipment of their ineffective product. They charged me again. I jumped through hoops to get a refund. Then they just charged me again and claim they didn't! I have a screen shot a bank records. Do NOT deal with this company.
2024年6月18日
自発的なレビュー
Pendulum からの回答
Hi Ami,
We are truly sorry to hear about your experience and understand your frustration. Customer satisfaction is our top priority, and we take your feedback very seriously.
We apologize for the inconvenience and the issues you've encountered with your cancellation and refund. This is certainly not the experience we want for our customers. Please reach out to us directly at christine.keating@pendulum.co with your details, and we will ensure this matter is resolved promptly.
We value your feedback and are committed to improving our services. Thank you for bringing this to our attention.
Christine
Pendulum Customer Care
I ordered a month's worth of GLP-1…
I ordered a month's worth of GLP-1 probiotic and it made me feel ill. I forgot to cancel and was charged for another one. It says if you contact within 24 hours they can cancel and refund. However, it's been 6 days and I've sent 2 emails, left 2 messages and even spoke with someone on Instagram. No one is contacting me back! Customer service is non-existent apparently. I just want to return my unopened package/product and get a refund.
2024年5月24日
自発的なレビュー
Pendulum からの回答
Hi Maegan! I'm so sorry to hear this. I checked our records and show that your request was received today, and a refund has already been processed. You should see this on your account in 3-5 days. Please don't hesitate to reach out if you need any additional help.
EXTREMELY POOR CUSTOMER SERVICE
EXTREMELY POOR CUSTOMER SERVICE
I ordered weeks ago, received confirmation of order, still have not received product or reply to multiple emails.
Unfortunately email or sail mail is the only way to make contact.
I haven't taken the product long enough to offer a review on it. I'm out of product now so likely won't be able to answer that, but I certainly would give 0 stars for customer service for Pendulum Life Therapeutics!
2024年2月14日
自発的なレビュー
Pendulum からの回答
Hi JJ. I would love to follow up on this and provide you with the excellent customer experience we strive for here at Pendulum. Please reach out to us at hello@pendulumlife.com and ask for Christine. I am confident we can get this resolved for you!
Do not subscribe to Pendulum
Do not subscribe to Pendulum. I tried the Metabolic Daily but didn't notice a difference. So when it came time for my next shipment, I decided to cancel my membership. THEY MAKE IS AS DIFFICULT AS UNSUBSCRIBING FROM A PRINT MAGAZINE. Once you access your account it's easy to find the cancel subscription button, but once you hit it, nothing happens. And there is no customer service except a crappy popup that refers you to nothing helpful. When you do finally get to an email customer service form, they auto respond saying it will take 3 to 4 days to get to you, they are so busy. BUYER BEWARE, if you don't like it you'll be jumping through hoops get get away.
2024年2月10日
自発的なレビュー
Pendulum からの回答
So very sorry that you had this issue, Jennifer. We did have a technical bug with our site at the time you were trying to cancel. Rest assured it's been fixed and we have released updates to our account page to make it even easier to manage. We are also back to our under 24 hours response time. I'm sorry you had such a poor experience and appreciate you taking the time to let us know. If you decide you would like to try one of our other products, please feel free to reach us at hello@pendulumlife.com and ask for Christine. :)
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