PeptideGiants レビュー 38

PeptideGiants からの回答

5日前

Thank you so much for the amazing review and for giving us the opportunity to earn your trust again! We truly appreciate your support and are very happy we could help make everything right quickly for you.

At Peptide Giants, we are here to make our customers feel comfortable and confident shopping with us. Your wish is our demand, and we always do our best to take care of our customers however we can.

We look forward to serving you again soon, and if you ever need anything at all, just reach out — we’re always here to help!

PeptideGiants からの回答

2026年5月2日

Hi Miah,

It was really nice talking to you yesterday 😊

We’re glad we could get everything sorted out for you. Even though the tracking showed the package was delivered to your mailbox, we still went ahead and reshipped your order — just to make sure you were taken care of.

That’s how we like to do things. We genuinely care about our customers, and if anything ever seems off, we always encourage you (and anyone else) to reach out to us first. We’ll always do our best to make it right.

Thanks again for your kind words — we really appreciate you!

Bruno
— Peptide Giants Team

PeptideGiants からの回答

2026年4月30日

Hi there,

Thank you so much for your kind words — we really appreciate you taking the time to share your experience. We’re glad to hear everything was easy to navigate and that you found what you needed without any issues.

It also means a lot to hear that our team made a positive impression — we always try to keep things simple and helpful.

Looking forward to serving you again!

— Peptide Giants

PeptideGiants からの回答

2026年4月30日

Hi,

We appreciate your feedback — thank you for sharing it! Glad to hear your order arrived quickly and that the process was smooth from start to finish.

We work hard to keep things efficient and consistent, so it’s great to know that came through on your end.

Hope to see you again soon!

— Peptide Giants

PeptideGiants からの回答

2026年4月30日

Hi Julia,

Thank you for such a detailed review — we really appreciate it. We’re happy we could assist you even late at night and get everything moving quickly for your order.

Glad you noticed the speed and pricing — we always aim to deliver both. And we’re happy you enjoyed the little extra as well 🙂

Thanks again for your support, and we hope everything arrives just as expected!

— Peptide Giants

PeptideGiants からの回答

2026年4月30日

Hi,

Thank you for the great feedback — we really appreciate it. It means a lot to hear that everything from the product quality to the service and shipping met your expectations.

We’re always working to keep that standard consistent, so your words definitely don’t go unnoticed.

Looking forward to your next order!

Bruno
Peptide Giants

PeptideGiants からの回答

2026年4月30日

Hi Mike,

Thanks for taking a moment to leave us a review — we appreciate it. Glad everything arrived quickly and that the products met your expectations.

We try to keep things moving fast without cutting corners, so it’s great to hear that came through.

Hope to have you back again soon!

Bruno
Peptide Giants

PeptideGiants からの回答

2026年4月30日

Hi Virgilio,

Really appreciate your feedback — thank you. We’re glad you were happy with both the pricing and communication, as those are two things we focus heavily on.

It means a lot to hear you’d use us again, and we’ll be here whenever you’re ready.

Bruno
Peptide Giants

PeptideGiants からの回答

2026年4月30日

Hi April,

Really appreciate you saying that — seriously. Glad to hear you’re already seeing results and that you’re planning to stick with us, that means a lot.

If you ever need anything or have questions along the way, just reach out.

Bruno
Peptide Giants

PeptideGiants からの回答

2026年4月30日

Hi Paul,

Thank you for taking the time to write this out — I really appreciate it. I’m glad everything went smoothly for you from start to finish and that the order got to you quickly and in good shape.

That’s exactly the experience we try to give every customer, so it’s good to hear it landed right.

Hope to have you back again soon.

Bruno
Peptide Giants

PeptideGiants からの回答

2026年4月30日

Hey Aprizzy,

Love this — thank you. We put a lot of effort into keeping both the selection solid and pricing fair, so it’s great you noticed.

Appreciate you taking a second to leave this.

Bruno
Peptide Giants

PeptideGiants からの回答

2026年4月30日

Hi Matt,

Really appreciate this — glad everything came through quickly and that you’re happy with the quality. That’s exactly what we aim for.

Thanks for taking a second to leave this.

Bruno
Peptide Giants

PeptideGiants からの回答

2026年4月30日

Hi Jenny,

I really appreciate you taking the time to write this — seriously, thank you. And more importantly, thank you for always reaching out to us directly whenever you’ve had a question or needed help. That doesn’t go unnoticed.

We truly recognize you as a valued customer, and we appreciate your continued support and trust in us. Customers like you are exactly why we do what we do, and we’ll always make sure you’re taken care of on our end.

I’m glad we were able to connect quickly that night and get everything handled for you — that’s how we believe it should be. Anytime you need anything, you already know you can reach out and we’ll be there.

We always stand behind taking care of our customers when they come to us directly, and we’re grateful you gave us that opportunity every time.

And as always, it’s genuinely nice chatting with you over text messages.

Thank you again for your support — it really means a lot.

Bruno
Peptide Giants

PeptideGiants からの回答

2026年4月30日

Daisy, this honestly means a lot—thank you for taking the time to leave a genuine review like this.

You wouldn’t believe how much of a hustle it can be for small research-only companies like ours to even get real feedback posted—and honestly, what it takes just to make sure a review doesn’t get removed or flagged. So we truly appreciate you going out of your way. It really helps more than you know.

We’re glad everything arrived quickly and exactly as expected—that’s always our goal. We work hard behind the scenes every day to keep things running smoothly and make sure our customers have the best experience possible.

We’re here to stay, and customers like you are the reason why.

Looking forward to your next order—and if you ever want an extra discount, just reach out and ask. We’ve got you.

Thank you again,
Peptide Giants 💪

PeptideGiants からの回答

2026年4月30日

Hi Robert,

Thank you for the kind words — we’re glad to hear you were happy with the quality and overall service. We really appreciate your feedback.

Just to clarify on the vial tops, as this can be confusing — there are generally two types used in laboratory supply packaging. Some vials have standard crimp tops designed for single access, while others (often marked with a small arrow) are designed for use with compatible laboratory dispensing devices.

With the latter, the aluminum seal is not intended to be fully removed. Applying too much force or pressure while attempting to remove it can cause the top to release suddenly — similar to a pressure pop — which may be what you experienced.

There isn’t always clear guidance available on this, so it’s a common misunderstanding and something we try to help clarify when possible.

As always, all of our products are intended strictly for research and laboratory use only. If you ever have questions about handling or packaging, feel free to reach out — we’re always happy to help.

Thank you again for your support.

Bruno
Peptide Giants

PeptideGiants からの回答

5日前に更新

Hello,

We have carefully reviewed our records and could not locate any order or interaction that matches this review.

We kindly ask the reviewer to provide an order number or contact us directly at cs@peptidegiants.com so we can verify and address any concerns.

If no valid order can be provided, we will proceed with reporting this review to Trustpilot because it may not be based on a genuine customer experience.

– Bruno
Peptide Giants

Hi August,

Thank you for taking the time to reach out to us directly — we truly appreciate it, especially hearing that you’re considering doing business with us again.

After taking a closer look, we were able to locate your order, which was placed under a different name. That’s why we were initially unable to match your review to a purchase on our end.

We do want to mention that we had not received any prior email, call, or message regarding this issue before the review was posted. We’re always here to help, and reaching out directly first would have allowed us to resolve this much sooner.

Regarding the product, we do have a Certificate of Analysis for that specific batch and are always happy to provide it for full transparency.

At Peptide Giants, we stand by a simple policy — the customer is always right. We were glad to issue your refund once we connected, and we would have been more than happy to do that earlier had we been contacted directly.

Again, thank you for giving us the opportunity to address this and for considering doing business with us again — it truly means a lot. We look forward to providing you with a much better experience moving forward.

Best regards,
Bruno
Peptide Giants


Hi August,
We were starting to wonder where you disappeared to after our last email exchange 🙂
When you reached out to us directly, we truly appreciated the conversation and were happy we could quickly locate the order under the different name, provide the refund, and help resolve the situation. In your email, you even mentioned reconsidering doing business with us again, so we honestly thought we had turned the experience around for you.
That’s why we were surprised to later see the updates saying we disappeared or were hiding. We’re still here, we have always been here, and we have absolutely nothing to hide. We answer emails daily, stand behind our products, and are always willing to help when customers reach out to us directly.
As mentioned before, we also have full batch COAs available for transparency, and if there is ever an issue, we genuinely do our best to make things right. No company is perfect, but we believe communication and honesty go a long way.
We still wish you the best, and if you ever decide to give us another chance in the future, we’ll be here.
– Bruno
Peptide Giants

PeptideGiants からの回答

2026年4月30日 に更新

Hello,

Thank you for taking the time to share your feedback—we really appreciate it.

We’d genuinely like to look into this for you, but we weren’t able to find any order or correspondence that matches this review. If you’ve purchased from us, could you please share your order number or the email used at checkout? That will help us investigate and address your concern properly.

Regarding the COAs, we aim to keep all documentation accessible and up to date, and we’re always improving how they’re displayed. If there’s a specific product you’re referring to, feel free to point it out and we’ll be happy to review it right away.

If you’re able to provide more details, we’d really appreciate the opportunity to help.

– Bruno
Peptide Giants


Hi Jane,

Thank you for your feedback.

We previously attempted to follow up on this review by requesting additional details so we could properly investigate your concern, but we did not receive a response. We’re always open to reviewing any specific product in question and providing the relevant Certificate of Analysis when requested.

Regarding documentation, we do maintain COAs for our products and continue working on improving how they are displayed and organized across our website for easier access.

We also want to provide some general transparency for anyone reading — Trustpilot allows businesses to flag reviews and request verification when there is no identifiable order or interaction. At times, we’ve experienced situations where legitimate customers have told us their reviews were removed and were asked to provide proof of purchase, but did not complete the verification process.

Because of this, we rely heavily on direct communication. When customers reach out to us, we are always able to verify purchases and provide full documentation, including COAs, without issue.

If you’re able to share more details about the specific product you’re referring to, we’d be more than happy to review it and provide the corresponding documentation.

— Bruno
Peptide Giants

PeptideGiants からの回答

2026年4月30日

Hi Tuna,

I really appreciate you taking the time to share this — thank you. I’m glad we were able to jump on it quickly and get everything handled the right way for you.

Mistakes happen, but what matters to us is how we respond, and we’ll always do everything we can to take care of our customers and make things right without hesitation.

That’s what we’re about, and that’s not changing — we’re here to stay and continue building long-term relationships with people who trust us.

Thanks again for your support, it truly means a lot.

Bruno
Peptide Giants

PeptideGiants からの回答

2026年4月30日

Hi Lola,

Really appreciate you sharing this — glad everything went smooth for you and that you were happy with the pricing and delivery.

Looking forward to your next order! And if you ever want a little extra discount, just reach out to us directly — we’ll always do our best to take care of you.

Thanks again for the support.

Bruno
Peptide Giants