The AUX 12,000 BTU Heat/Cold 25 SEER R-32 110 volt mini-split works fine but the wiring harness from the inside wall unit to the outside unit was 3’ too short. We had to extend the harness by three fe... もっと見る
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レビュアーのコメントを見てみましょう
After a delay in shipping was resolved the unit arrived complete and in good shape. Ultimately I would purchase another unit from them because of the great price.
企業が回答しました
Absolutely one of the best distributors you can find! The employees at this location will bend over backwards to assist you. This is how businesses that are successful operate. I am a new faithful cus... もっと見る
企業が回答しました
Fast shipping & great unbeatable price. Would highly recommend buying from them
企業情報
当該企業による記述
Perdomo Distributor is a leading HVAC wholesaler and air conditioner supplier offering high-quality solutions for residential and commercial projects. We specialize in energy-efficient mini split systems, central air conditioning units, ductless ACs, and a full range of HVAC parts and accessories. Whether you’re an HVAC contractor, installer, or business owner, we provide the tools and support you need to deliver reliable comfort and climate control. Our inventory includes pre-charged mini splits, heat pump systems, multi-zone AC units, mounting gear, and environmentally friendly solutions that meet the latest technology and efficiency standards.
連絡先
4.2
ほぼ満足
25件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I loved this product
I loved this product, very functional and of good quality. Super recommended !!!🙌🏻👌🏻👌🏻
2026年3月30日
自発的なレビュー
Fast shipping & great unbeatable price
Fast shipping & great unbeatable price. Would highly recommend buying from them
2026年3月9日
I ordered over a week ago and still not…
After a delay in shipping was resolved the unit arrived complete and in good shape.
Ultimately I would purchase another unit from them because of the great price.
2026年3月11日
Perdomo Distributor からの回答
We sincerely apologize for the delay with your order and for any frustration this may have caused. Due to some recent adjustments in our logistics operations, a few shipments have taken longer than expected to process.
Please know that we are actively working to get your order shipped as soon as possible.
The AUX 12,000 BTU Heat/Cold 25 SEER…
The AUX 12,000 BTU Heat/Cold 25 SEER R-32 110 volt mini-split works fine but the wiring harness from the inside wall unit to the outside unit was 3’ too short. We had to extend the harness by three feet. When I went back to store there is, of course, a communication issue - no one speaks English and they had no solution. I had to go buy 12’ of 14 guage wire to extend the harness. I have photos, but there is no way to upload them.
2026年3月2日
自発的なレビュー
Perdomo Distributor からの回答
Thank you for your feedback. We’re glad to hear the AUX 12,000 BTU 25 SEER R-32 Mini Split is working properly.
We sincerely apologize for the inconvenience with the wiring harness and for the communication issue during your visit. In some cases, specific installation conditions or distance requirements can require additional materials, and we understand how that can be frustrating.
We do have English-speaking staff available, and customers can always reach us at sales@hvac-perdomo.com for any questions or inquiries.
We appreciate your business and the opportunity to improve your experience.
Perdomo Distributor からの回答
Thank you for your kind feedback! We truly appreciate your support and will continue working hard to improve and provide an even better experience every time you choose us.
Product was delivered on the date…
Product was delivered on the date promised and on time! Product is installed and is running great! I would definitely recommend this company and product! Thank you!
2025年12月3日
Ordered the prime split unit
Ordered the prime split unit. Unfortunately doesn’t work well.sorry couldn’t recommend
2025年11月11日
Perdomo Distributor からの回答
We’re truly sorry to hear about the issues you experienced with your mini split. While our PRIME units are known for their quality and reliability, there can occasionally be cases of installation errors or a defective component.
Please know that you’re fully covered by our warranty—2 years on parts and 5 years on the compressor. If you haven’t done so yet, we encourage you to register your unit at:
https://perdomodistributor.com/pages/warranty
Once registered, you can file a warranty claim using the registration number provided by our team. We’re here to ensure your unit is properly taken care of and that your experience meets the high standards you expect from us.
If you need any assistance during the process, we’re always here to help.
Absolutely one of the best...
Absolutely one of the best distributors you can find! The employees at this location will bend over backwards to assist you. This is how businesses that are successful operate. I am a new faithful customer!
2025年11月17日
Perdomo Distributor からの回答
Thanks for sharing your experience, It is our pleasure doing business with you.
Perdomo Distributor からの回答
Thank you for sharing, your good experience encourage us to keep improving.
It's Scam business,not bad business …
I purchased a PG mini split and it was damaged so bad internally on both the inside and outside units. Clearly factory or packaging damage. I realized it after I had it on the wall and opened the inside unit. Then I went and looked at the outside unit. Both were just banged up terribly.. The company would not give me a refund, or exchange although it was within a week of purchase. Instead they informed my to fill out and file a warrantee claim. A month later no and no response. I've called the headquarters and they route me to warrantee to leave a message.
This is scam business and more than bad business.
2025年10月15日
自発的なレビュー
Perdomo Distributor からの回答
We’re truly sorry to hear about your experience, and we understand how frustrating it is to receive a damaged unit—especially after you’ve already begun installing it.
We’d like to clarify that we never ignore or deny support to any customer. When a product arrives damaged, our policy—as required by the manufacturer—is to process it through the warranty claim system. This ensures that you receive a proper replacement at no cost, and it allows us to negotiate the replacement directly with the manufacturer on your behalf.
We apologize for any delay you’ve experienced and for any inconvenience this has caused. It’s absolutely not our intention for any customer to feel unheard.
Please reach out to us at warranty@hvac-perdomo.com with your claim number or order details. We want to make sure your case is resolved as quickly as possible and that you receive the full support you deserve.
We appreciate your patience and the opportunity to make things right.
Exactly as described
Exactly as described. Excited to get it installed. Delivery was great and no issues
2025年9月12日
Perdomo Distributor からの回答
We really appreciate your feedback, thank you for sharing.
Poor inventory accuracy
Out of stock. But was not notified until after I made a purchase. Was 350 bucks! Took 2 weeks to get a refund. Very inconvenient
2025年8月17日
Perdomo Distributor からの回答
We’re truly sorry for the frustration this caused. We work hard to fulfill every order, often moving products between stores, but unfortunately this item went out of stock before our system updated. We know waiting for a refund after such a purchase is inconvenient, and we regret the delay.
Please know we’re actively improving our online systems to provide more accurate inventory and a smoother experience. We greatly appreciate your patience and the chance to serve you better in the future.
Best regards,
Perdomo Distributor
Perdomo Distributor からの回答
Thank you for your 5-star review! We’re glad your order arrived quickly and in perfect condition.
Perdomo Distributor からの回答
We’re happy to hear installation was smooth and the equipment met your expectations. Thank you for sharing!
A 36,000 BTU mini-split unit was…
A 36,000 BTU mini-split unit was recently ordered from Perdomo Distributor.com, and the overall experience was positive. The unit arrived in excellent condition within three days, delivered by semi-truck with an hour's notice. It was carefully packed on a pallet, indicating proper handling and shipment. While there were initial reservations about ordering from the company, Perdomo Distributor.com exceeded expectations.
The installation process was seamless, with all items in the product photo included in the boxes. Upon startup, the unit responded immediately to the remote control and has operated perfectly since. Based on this experience, future purchases from Perdomo Distributor.com are recommended.
2025年7月22日
Perdomo Distributor からの回答
Thank you for the detailed feedback! We’re so glad your experience exceeded expectations and that your unit arrived safely and on time.
Great mini split
2025年7月13日
Perdomo Distributor からの回答
We appreciate your review! Enjoy your new mini split, and thank you for choosing us.
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