Perfect Group レビュー 

332
•
TrustScore 5段階評価の5

4.9

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

A huge thank you to the Perfect Group team for doing such a brilliant job packing up our house. Everyone from the survey, to the booking to the packing was professional, polite and exceptionally helpf... もっと見る

5つ星のうち5の評価

We had such a great experience with The Perfect Group. Roger and Nathaniel were brilliant from start to finish, really helpful, friendly and just lovely guys to have around on what can be a pre... もっと見る

5つ星のうち5の評価

The experience has been fantastic.They packed all very nicely and the team was so friendly and very professional. We are very happy with the service and I highly recomend Perfect Group.

5つ星のうち5の評価

Wow! I can’t say good enough things about Perfect Group. They moved us out (Billy & Team) and moved us back in (Joseph & Team) due to a leak. Young children, dog, a lot of stuff, parking challenges -... もっと見る

企業情報

  1. 引越業者
  2. ・
  3. 引越し・倉庫保管業
  4. 保管施設

当該企業による記述

Welcome to the Perfect Group – the ultimate solution for all your removal, storage, and furniture rental needs. As a leading company with National and International coverage, we take pride in our unmatched commitment to quality, excellence, and workmanship. Our journey began in 2007, when three childhood friends shared a vision of creating a removal company that would set new standards in the industry. Today, our passion and dedication to delivering exceptional customer service have helped us become the go-to choice for thousands of families who trust us with their moves every year. From local to international relocations, our team of fully trained experts ensures a hassle-free and seamless experience that exceeds your expectations. Our success is driven by our core values of honesty, respect, courtesy, and reliability, which are deeply ingrained in everything we do. We are also proud members of the prestigious British Association of Movers (BAR), which further strengthens our commitment to providing the highest level of service and value to our customers. At the Perfect Group, we believe that moving should be stress-free, effortless, and efficient, no matter where you are in the world. That's why our mission is simple – to help you move your belongings anywhere, anytime, and with the utmost safety and care. So, if you're looking for a removal company that delivers on its promises, look no further than the Perfect Group. We are the perfect choice for your perfect move!


連絡先

4.9

優良

TrustScore 5段階評価の5

332件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(332)

過去12か月のレビュー数: 89件

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5つ星のうち5の評価

Highly recommended

Were were recommend Perfect Group following our commercial premises being flooded.
From our initial point of contact through to the furniture being returned, everything went smoothly.
All furniture was extremely well packaged and removed from site promptly with great care.
The team that returned the furniture were an absolute dream team. They turned up, knew exactly what they were doing and where everything went. They went over and above what was expected of them.

2024年3月27日
自発的なレビュー
5つ星のうち5の評価

Excellent service

We were directed to the perfect group by our insurance company. We needed to loan some furniture following a leak in our home.
The company contacted us very promptly, They were extremely efficient and helpful when ever I called. They were very flexible with delivery dates and even when I had to change a date this was not a problem. The removal team were Steve and Joshua and both went the extra mile to ensure that the items were moved into the house very quickly and efficiently. Samantha in the office was also extremely helpful. I would definitely recommend

2024年4月12日
自発的なレビュー
5つ星のうち5の評価

Wow - what a fantastic team

Wow - what a brilliant team - arrived on time and cleared my whole house by 12.00pm. Nothing was overlooked and the care taken was five star - thank you so much

We will definitely be using you again

2024年4月5日
自発的なレビュー
5つ星のうち5の評価

The Perfect Group Were Just Perfect.

From start to finish the Perfect Group, were courteous, professional and knowledgeable.
They arrived on time, packed all our belongings and moved them without a fault.
Steve & his team were excellent from start to finish, as were Alfie and his team in the office.
They were, as their title refers. “Perfect”.
Cheers guys,
Pauline & Richard.

2024年3月28日
自発的なレビュー
5つ星のうち5の評価

“Small Job”

Having initially being booked in for a Saturday, Perfect Group were unable to do the initial date due to other jobs they were attending, however they rearranged for the next day and didn’t change the agreed price. Lewis and Yash arrived on time, and took all the items I required with great care and were pleasant to work with.

2024年3月24日
自発的なレビュー
5つ星のうち5の評価

I would highly recommend this storage…

I would highly recommend this storage company! They work so professionally and so perfectly that I couldn’t stop myself from giving 5 star reviews! They were so organised to put the stuff and put them back. Their customer service is very helpful and quick to respond. Kian, Steve and jack were absolutely amazing! Thank you so much for giving me wonderful service!

2024年3月21日
自発的なレビュー
5つ星のうち5の評価

Absolutely Outstanding Service

Perfect Group were appointed via our insurers to pack and move our items into storage before significant works are carried out on our home.

We couldn't be happier with the service we received from Perfect Group, particularly Samantha, Haydon, Jacques, and Danillo. They went above and beyond, and we are all incredibly grateful to them for their hard work, efficiency, professionalism and integrity. They truly are a credit to Perfect Group.

2024年3月12日
自発的なレビュー
Perfect Group ロゴ

Perfect Group からの回答

Thank you so much for your fantastic feedback! We’re thrilled to hear that you were so happy with the service we provided. As a company that specialises in working with insurers, we understand the importance of making the process as smooth and stress-free as possible during times like these.

It’s great to know that Samantha, Haydon, Jacques, and Danillo went above and beyond to provide the level of professionalism, efficiency, and integrity we strive for. We take pride in our team's ability to handle such moves with care, especially when working on behalf of insurance providers. They truly are a credit to Perfect Group, and we’re so glad to have met your expectations.

If you need any further assistance, we’ll be here and happy to help.

Thanks again for choosing Perfect Group, and we wish you all the best with the works on your home.

5つ星のうち5の評価

Lewis and Kai both guys are brilliant…

Lewis and Kai both guys are brilliant doing their job. Very polite and helpful. Very professional. Keep these guys happy

2024年3月11日
自発的なレビュー
Perfect Group ロゴ

Perfect Group からの回答

Thank you for your great feedback Naveed. We’re so pleased to hear that Lewis and Kai made such a positive impression with their professionalism, politeness, and helpfulness. We’ll be sure to pass along your kind words to them – they’ll be thrilled to hear it!

We truly appreciate you taking the time to share your experience, and we’ll definitely make sure to keep these two brilliant team members happy! If you ever need our services again, we’d be more than happy to assist.

Thanks again for choosing Perfect Group!

5つ星のうち5の評価

Faultless

Faultless service from start to finish. Communication was excellent. The removal men were very friendly, hard working and they helped pack my items with care and professionalism. The catalogue of my goods was impressively comprehensive so I felt very confident that nothing would go missing. I would definitely recommend and use this company again for both removals and storage.

2024年3月1日
自発的なレビュー
Perfect Group ロゴ

Perfect Group からの回答

Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience with us from start to finish. Our team always strives to provide excellent communication and a high standard of care, so it’s fantastic to know that everything from packing to cataloging your goods met your expectations.

It’s great to hear that you would recommend us and use our services again – your confidence in our work means a lot to us. Should you need assistance with removals or storage in the future, we’ll be here and happy to help.

Thank you once again for choosing Perfect Group!

5つ星のうち5の評価

5 star all the way!

This company are absolutely outstanding in all areas from start to finish. Their admin team at their head office branch in the South of England are fantastic, special mention to Kaitlan Whiting, who was so polite and kind on every occasion. The removal guys were utterly fabulous. This team was from Walsall, Birmingham. My move back to my property after a period of time away due to a rebuild was made so much easier as they totally took control and looked after my stuff as if it were gold! Special mention must go to Lucas, an extremely hard working professional! He worked non-stop after a 4 hour drive to get to me and nothing was too much trouble. He spent ages, patiently working out how the transit bolts went into my washing machine and removed them the other end. He totally gave his all to the job. The two lads with him were extremely willing and hard working too. Nothing too much trouble. All very polite and capable but if I move again, I would want Lucas to be in charge of it! Thank you, Perfect Group, you are perfect!

2024年2月12日
自発的なレビュー
Perfect Group ロゴ

Perfect Group からの回答

Thank you so much for this fantastic feedback! We are absolutely thrilled to hear about your experience with us. It’s wonderful to know that our team, from Kaitlan at head office to the amazing removal crew from Walsall, could make your move back home so smooth and stress-free.

We’ll be sure to pass along your special thanks to Lucas and the team – they’ll be thrilled to hear how much you appreciated their hard work and dedication. It’s customers like you that make what we do so rewarding, and we’re so glad we could help make your move easier.

If you ever need our services again in the future, we’d be more than happy to help, and we’ll make sure Lucas is at the helm! Thank you once again for choosing Perfect Group.

Wishing you all the best in your newly rebuilt home!

5つ星のうち5の評価

Impeccable Service!

I had an amazing team help me move house and they were so professional, friendly and efficient! In particular Tom Q and team leader Liam were impeccable. Took great care with my belongings and made the day completely stress free! All my furniture was built in my new home and my belongings unpacked. The team are definitely a huge asset to your company!

2024年1月31日
自発的なレビュー
Perfect Group ロゴ

Perfect Group からの回答

Thank you so much for taking the time to share your fantastic experience with us on Trustpilot! We are thrilled to hear that your move with us was not only successful but also stress-free.

We truly appreciate your kind words and are delighted to know that Tom Q and Liam stood out with their professionalism, friendliness, and efficiency. It's wonderful to hear that they took great care of your belongings, ensuring a smooth transition to your new home. We'll be sure to pass on your compliments to them – they are indeed a valuable asset to our team.

5つ星のうち5の評価

Stress free and very professional

We have used Perfect group twice and both times we were extremely happy with their service. They made it stress free and very fast for us, also they helped to pack our things, very professional. Would definitely recommend them and use Perfect Group again.

2024年1月30日
自発的なレビュー
Perfect Group ロゴ

Perfect Group からの回答

Thank you for choosing Perfect Group for your moving needs and for sharing your positive experience with us! We are delighted to hear that you've been satisfied with our service not just once, but twice.

Making the moving process stress-free and efficient for our clients is always our goal, and we're thrilled to know that we succeeded in achieving that for you. Our team takes pride in their professionalism, and it's great to hear that they were able to assist with packing, adding an extra layer of convenience to your experience.

We sincerely appreciate your recommendation, and we look forward to the possibility of assisting you with any future moves. If there's anything more we can do for you, please don't hesitate to reach out.

Thank you again for choosing Perfect Group!

5つ星のうち5の評価

very hardworking

very hardworking, considerate, patient and careful.
They worked as a great team and got the job done .

2024年1月3日
自発的なレビュー
Perfect Group ロゴ

Perfect Group からの回答

Thank you so much for taking the time to share your positive experience with our team.

We are dedicated to providing excellent service, and it's incredibly rewarding to know that the efforts of the team were noticed and appreciated. Your kind words motivate us to continue delivering exceptional service to all our customers.

Thank you again for choosing us for your move!

Best regards,

Perfect Group

5つ星のうち5の評価

Excellent service from David

Excellent service from David, Jack and George. So efficient and friendly. Went out of their way to help us. We have moved in to a rental property after a house fire. Would recommend them.

2024年1月6日
自発的なレビュー
Perfect Group ロゴ

Perfect Group からの回答

Thank you for taking the time to share your positive experience with our team. We are delighted to hear that David, Jack, and George provided excellent service and went above and beyond to assist you during a challenging time.

We understand that moving after a house fire is a difficult situation, and we are grateful to have been a part of making the transition smoother for you. Your recommendation means a lot to us, and we appreciate your kind words about our efficient and friendly service.

If there is anything else we can assist you with or if you have any further feedback, please feel free to reach out. Wishing you all the best in your new rental property.

Best regards,

Perfect Group

5つ星のうち5の評価

Our business had been flooded late last…

Our business had been flooded late last year but due to the drying processes not being successful, we had to quickly get all of our premises cleared to enable strip out and repairs. The team (managed by David) who came and did this for us we extremely professional, courteous and treated our possessions with care in what was a very stressful time for us. Would highly recommend.

2024年1月4日
自発的なレビュー
Perfect Group ロゴ

Perfect Group からの回答

We are thrilled to learn that David and the team provided professional and courteous service while treating your possessions with care. Our goal is to make difficult situations more manageable for our clients, and your recommendation means a lot to us.

If there's anything else we can assist you with in the future or if you have additional feedback, please don't hesitate to reach out. Wishing you a smooth and successful restoration process for your premises.

Thank you again for choosing us and for your kind words!

Kind regards,

Perfect Group

5つ星のうち1の評価

Avoid at all costs

Avoid at all costs

I had a terrible experience. Perfect were moving me in and out of my temporary accommodation (my flat got flooded). They were careless, broke *the same thing twice* and acted like it's no big deal; They were 2 hours late and then still left at 5pm, leaving me with more than 50 boxes packed boxes because 'we only unpack to flat surfaces, and we ran out'. When I said, I'm clearing them up, and what about these other surfaces? they said, oh no, that's not what we do, you can't clear them up. I said in what universe is 'unpacking' leaving someone with 50+ still-packed boxes?? When I told their manager over the phone that the first team reassured me everything would be done in time (the job was across two days), he told me I shouldn't have spoken to any of the workers. When I said, what about the fact that they were 2 hours late this morning, he was annoyed and said 'Well, they were stuck in traffic', making it my problem (what exactly did you expect, there to be no rush hour traffic?). They do the 'inventory' of your stuff but they don't check against it, when I asked how do you know all the stuff is here, they looked at me like I have two heads.

TL;DR Unprofessional, sloppy, with no sense for what customer service is. Avoid.

2023年12月4日
自発的なレビュー
Perfect Group ロゴ

Perfect Group からの回答

Thank you for sharing your experience, and we apologise for the challenges you faced during your move.

We're sorry to hear about the inconvenience caused by the delays and the challenges with the unpacking process. Our goal is to provide a seamless and stress-free moving experience.

In situations where the property size significantly differs, it may impact our ability to unpack all items to flat surfaces. We understand the frustration this caused and regret any misunderstanding. Our team aims to communicate such limitations transparently.

Regarding the broken items, we deeply regret any damage caused during your move. We encourage you to contact our customer service team with details of the damaged items and any supporting documentation for a thorough review and resolution.

We appreciate your understanding and the opportunity to improve our services.

Many Thanks,

Perfect Group

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