Perfect Group レビュー 

Update:

Following the appalling move in end of November we now have more problems.
Apart from furniture damage it became apparent our new kitchen panels and new flooring are soaked with water from incorrect installation of appliances.
Company still denying liability.
Also tried to remove this review.

Perfect Group continue their less than perfect approach when it comes to damage. I have damaged furniture and appliances, plus staff caused a leak into new cupboards and flooring of which was the reason our stuff went into storage for this work to take place.
They will not accept liability or so they think.

Our furniture had to go into storage during renovation work. The packing up appeared to look professional, yet the moving back in has been horrendous.
I advised that having new floors laid that floor coverings would be required. I was assured that this would happen anyway yet staff would be informed to ensure that adequate covering would be supplied.
On arrival it appeared they had one staff member missing,
I had to ask about floor covering. They had none as they were in a hire van. My floors had no protection.
The move in began, it was clear to see no preparation had been made. The first few items were damaged, a leather chair has damage and mould. Kitchen appliances dented, now after trying to use them they sound like they have been dropped and dishwasher is now faulting on cycle.
Pipe installations are leaking.
Wooden units now do not open with ease as they did when they left my home. They are dragging. I am left with boxes to unpack despite being told all would be unpacked and I would be as I was before the move out. Cables for electric appliances all left in a pile tangled up.
Furniture was being dragged across new flooring.
New inside doormats have been left with oil type marks.
So with an array of boxes to still unpack, I am now awaiting a plumber and had to book an engineer for dishwasher and logging more damage as I unpack.
I would not recommend this company.

Second update, (not so) perfect group removals are still trying to claim they are not liable for damage.
My dishwasher was kicked into place and installed incorrectly despite being advised the items would be put back for use. Apparently this is wrong as they aren’t plumbers, they caused a leak to my new flooring.
Damaged a chair, a cupboard, and a leather chair had mould on it. All not their fault apparently.
AVOID!

5-stars for this fantastic company! The whole process was so simple, and the team, in particular, Rachel, was very helpful. thank you so much!

We recently used Perfect Group for our move, and I couldn’t recommend them more. The team were not only incredibly professional, but also genuinely lovely people, which made the whole process much more enjoyable.

Some of our things were going into storage, so it wasn’t the most straightforward move, but they handled it brilliantly and made sure everything ended up exactly where it should.

All in all, they were fantastic, and I’ll definitely be using them again for future moves.

I would highly recommend this company. Ben, Stewart, Peter, Will and the rest of the team that attended our home over 4 days carefully wrapped, boxed, loaded vans with the upmost respect and professionalism. They all took a positive approach to the job and I can't thank them enough. I had a great rapport with all the team very friendly and polite, I feel very at ease with our belongings in there care. I will 100% use them again and would recommend anyone looking for this type of service to use them. Thank you all once again

***UPDATE: Perfect Group attempted to get this review taken down, claiming it was ‘defamatory’ - they failed. There is nothing defamatory about this post. They have not reached out to me, despite it being 6 weeks since I submitted my complaint forms as requested. Instead they have passed me onto Pound Gates who I will also review***

I was moved by Perfect Group in October 2025 under their so-called 'Gold Package', arranged through ICAB. What was marketed as a premium, stress-free move turned out to be careless, unprofessional, and frankly negligent.

From the outset, the crew turned up with little to no experience. In conversation, five out of six staff admitted to having only 1–6 months’ experience. It showed.

- Two marble side tables were broken
- A G Plan footstool was destabilised after being placed upside down on its leather top on a communal doormat, then dragged across concrete
- A £1,700 Stressless Magic leather office chair was scratched, scuffed and rolled across a tiled hallway
- A £4,000 Stressless sofa and £2,000 G Plan armchair were scratched and damaged
- Black scuff marks were left on the walls of my new-build home
- No blankets or protective materials were used during the move
- Furniture was wheeled unprotected across hard floors and communal areas (evidence has already been supplied, and additional CCTV footage has been requested from my former building’s management)

When I mentioned to one of the most senior members of staff that items of furniture were being rolled across concrete, I was told he couldn’t ’have eyes on them at all times’ - hardly conducive or reassuring.

They also failed to dismantle and rebuild my wardrobe because - I was told - they didn’t feel comfortable doing so, despite confirming this would be done. Days later, they sent a handyman instead, who installed two out of three wardrobe doors upside down. Despite sending photographic evidence, Perfect Group have done absolutely nothing to rectify it.

Despite providing full receipts, photos and descriptions of the damage within three days of the move, Perfect Group passed me off to their insurer — who issued a template response (even referencing a completely different removals firm). They are now demanding repeat evidence and referring to terms I never saw, agreed to, or even had disclosed. They also want to apply a £50 excess, even though I never took out or requested insurance in the first place.

Worse still, the insurer is pushing for repairs — but let me be clear: I will not accept repairs. These are premium, made-to-order items (G Plan, Stressless) with discontinued finishes. A repair would not restore the value, function or appearance of the originals. I’ve also previously accepted a repair from Perfect Group (for another move in 2022), and it resulted in further damage to an expensive made-to-order sofa. Fool me once.

Perfect Group is not a member of the Furniture Ombudsman, so there’s no independent complaints process. If something goes wrong – and it absolutely did – you're left chasing insurers and fighting for compensation for damage you didn’t cause.

I was also left to unpack 30+ boxes myself, despite assurances under the Gold Package, which promises a full unpacking service. I am disabled, and this caused avoidable physical distress.

At times, it genuinely felt like watching a real-life episode of The Chuckle Brothers — only with expensive furniture at stake. The level of disorganisation and inexperience was shocking, and no one has taken any responsibility.

This is an £8,000+ loss, a damaged home, and an experience that left me mentally and physically drained.

Avoid this company entirely – unless you're prepared to go down the legal route as I now will be unless a satisfactory reply is received before 25 November. Just like other one-star reviews here, my complaint remains unanswered, despite emailing the directors of the company, without even a basic acknowledgment.

I can’t recommend Perfect Group highly enough! From the very first call to the final box unloaded, they were the definition of kindness, professionalism, and reliability. My move was no small feat — a top-story walk-up in the heart of busy Soho — yet the team handled every challenge with calm efficiency and a smile, unlike others who huff, puff and complain about challenging moves. My contact, Mr. Alan Carpenter, wouldn't have been more genuine. He takes great pride in what he and his team has built and it is refreshing in every way.
They arrived precisely on time, fully prepared, and immediately set to work with impressive coordination. Despite the narrow stairways and hectic street traffic, not a single item was damaged or misplaced. Their attention to detail was exceptional — every piece was carefully wrapped, transported, and positioned exactly where I wanted it.
What truly stood out was their attitude. The crew was friendly, patient, and genuinely cared about making the process as smooth and stress-free as possible. Moving can be overwhelming, but Perfect Group made it feel effortless.
If you’re looking for movers who are not only skilled and organized but also kind, trustworthy, and thorough, Perfect Group is the one to choose. They truly live up to their name — PERFECT in every way.

Nathaniel and Jack did a fantastic job of packing up our living room for some building work! All smiles and fab customer service, highly recommend :)

Our insurance co. had trouble getting the house emptied before work could start . One company did one room but couldn’t commit to the rest for weeks . Perfect were there in a couple of days. The whole team were amazing. Their packing and unpacking was so much better than the original team.
Such a friendly and professional team of hard working fellas with Kian leading them all. Ross was there through the whole process. who had very long drives before and after their packing here . What an amazing company with so many exceptional people!

Excellent service throughout, very pleasant and cheerful guys. Nothing was too much trouble! Goods were loaded and unloaded without any damage or incident! very very reasonable price! Would definitely use again!

We have just moved in today and used the perfect group to help us with the move.

Organised by James.
The lads who moved us in where Nathaniel, Kia and Albert.
They turned up on time, came prepared, loaded the van efficiently, looked after our stuff, friendly, easy to get on with, etc etc.
They were forced to wait for a good few hours whilst we exchanged and completed but it’s was never a problem.
They made us feel very relaxed it wasn’t an issue.
When the time to off load again they were great.
Honestly really good guys, took everything where we wanted if we asked them.
Made a stressful day a lot less.
Perfect group Thankyou for your help today.

My recent experience with an online customer service was absolutely outstanding!
Agent handled my query with professionalism, patience, and kindness. Every response was clear, helpful, and delivered promptly. What truly impressed me was that the company’s online customer service was still available at 8:30 PM — something I honestly didn’t expect! 👏

Thanks to Sophie, the whole experience was smooth, efficient, and pleasant. She is truly an asset to the company.

Sabah.

Nathanial and Kai arrived on time very professional and friendly nothing was a problem to them They are truly an asset to you company Please pass on my thanks and regards

We have just used these guys to move us. I don’t usually give reviews but in this case I couldn’t be happier to do so!
The crew turned up on time, were extremely professional, tidy friendly and went above and beyond to make a stressful experience as easy as possible. 10/10 and would highly recommend!
John and Kay Holmes

Removal guys were highly professional and organised. They involved us at every stage with helpful tips and great advice

Moving house is stressful at the best of times but Haydon and his crew made the process run as smoothly as possible. I had 2 days of packing, then the big move day. They arrived on time each day and worked tirelessly and cheerfully to get it all done. Nothing was a bother for them, even the difficult access to the house I was moving out of. They were polite and tidy, protecting carpets and furniture so that clean-up afterwards was easy. Once in the new house, Haydon checked with me before leaving that everything was where I wanted it, and the lads had no problem moving a few boxes around to make things easier for me. The only thing which I would have changed woild have been to have the same people there each day, as my crew changed each day (apart from Haydon). Big shout out to Haydon, Dean, Kay, Kade, Josh, Ezra - and apologies to those whose names I’ve forgotten! You were all great.

The two employees who replaced our furniture after redecoration in two large rooms certainly lived up to the Company name. They were hard working, careful with every item, some of which were not easy to handle.
They were also polite and very helpful.
We will certainly use the Perfect Group again.

Customer service excellent
Removal men (Janaid and John) superb... kept me up to date on when they'd arrive; packed/unpacked with care; polite and respectful.

The Perfect Group were outstanding! I couldn’t have asked for a better company to store my belongings.
The guys who visited my house were friendly and really put me at ease both during the collection and the return. They were incredibly careful with my belongings and my house and I really appreciated it.
I was also grateful for their genuine understanding of my situation and they were patient and thoughtful.
The people in the office who contacted me were also excellent and made the process easy.
I would highly recommend them.

We used perfect group Walsall for our move in Warwickshire. We moved over the August bank holiday weekend from Bedworth to Bulkington and the team were fantastic. I went to assist with lifting furniture to be told to leave it to them and just direct where things need to go and what room is what. We didn’t have to lift a finger. They were considerate of neighbours, they were polite and friendly, they covered sofas, tv’s and anything we hadn’t already packed or packed well enough they made sure it was safe and secure. Floors at the new house were cream carpets so they put covers down over all the floors to protect it. Everything ran smoothly on the day and even at the new house when my indecisive wife wanted to move things round constantly from room to room it wasn’t too much trouble. Even when it was all done they checked to see if we wanted anything moving and once we were happy they signed off the job and left. I would 1000% recommend these guys.

The Perfect Group removed the contents of several rooms in our home to storage whilst building work was undertaken. From start to finish, their service was excellent. Prompt, friendly and clear communication about arrangements. The staff undertaking the removals were very skilled, professional and lovely to deal with, particularly important given they were in our home. All our items were handled with care and everything was labelled accurately. This was proven when it was all returned to the right place on completion of the work. Would recommend this company without hesitation.