I love that there are setting for both sides of the topper. My husband loves the warm setting and I love the cool setting.
Perfectly Snug からの回答
Hello Brigitte, we're so glad to hear that you and your husband are enjoying the Smart Topper's dual zone warm and cool settings.
Cheers,
Chris & the Perfectly Snug team
Helps with hot flashes. Temp boost is so helpful! I'd like to be able to control foot warmer with a button , not just from ap.
Perfectly Snug からの回答
Hello Rebecca, we are so glad to hear that the Smart Topper is helping with hot flashes. And we'll definitely keep your feedback for the ability to control the foot warmer with a button in mind. Thanks for trusting us with your sleep.
- Chris & the Perfectly Snug team
It was one of the best purchases I have made for myself.
Perfectly Snug からの回答
Hi Cindy, so glad to hear that the Smart Topper is one of the best purchases you have made for yourself. We appreciate you trusting us with your sleep.
- Chris & the Perfectly Snug team
Good product not great I thought it would be a cooler feeling in bed. The product works well I have had to toss my comforter off my bed because I am hot, so I agree 100% it keeps you cooler but for me was hoping to have cold sheets when I get into bed feeling.
It’s easy to install and set up. I like that there is no ugly tower in my room. I wish the cooling was a little more dramatic. Overall, I’m very happy with the product.
Perfectly Snug からの回答
Hello Amanda, we are glad to hear that your Smart Topper was easy to install and set-up, and that you appreciate the aesthetics of not needing an ugly tower in your room. Thanks for trusting us with your sleep!
Cheers,
Chris & the Perfectly Snug team
The app didn’t connect to the topper right away.
Perfectly Snug からの回答
Hi Carol, if your Smart Topper is still having issues connecting to the app, please feel free to reach out to our customer service team. They are real people, always happy to support.
customerservice@perfectlysnug.com
Cheers,
Chris & the Perfectly Snug team
I love that I don’t get cold during night & I sleep better. My husband can do the cooler temperature and he sleeps better!
Perfectly Snug からの回答
Hi Di! So glad to hear that the Smart Topper is helping you and your husband sleep better. Great that the Dual Zone feature is serving you well!
Cooling did not self adjust or stay on. Just went off after a while and then I would wake up. Unfortunately also too firm for my back.
Perfectly Snug からの回答
Hi Kevin, we're sorry to hear that you are having some issues with your Smart Topper. If you haven't already, please reach out to customer support: customerservice@perfectlysnug.com and our team will be happy to assist you with your topper settings.
It has reduced my night sweating significantly and I am much more comfortable at night.
Perfectly Snug からの回答
So glad to hear that the Smart Toper reduced your night sweats and is allowing you to sleep more comfortably!
The installation is difficult and it doesn't work. I would like a refund.
Perfectly Snug からの回答
Hi Ansley, thank you so much for your feedback, though we're very sorry to hear this! That's not the experience we want for our customers at all. 🤍
I checked your customer profile just now and don't see any open troubleshooting tickets, but I do see your return request and have asked our team to follow up with you ASAP to offer assistance with setup and/or return documents. You should hear from them shortly. They are happy to assist by phone or email.
Thank you again, and we'll do all we can to assist with either setup or your return process. Our apologies for your experience!
Warm regards,
Dusty
Customer Experience Manager
Hi love, love this cooling topper. It gets really cold if you want to, and is very quiet. My son has a competitor topper that requires water, and he wishes he would’ve purchased mine! It’s amazing how cold it can get, just plugged into the wall.
personal airconditioner system for your side of the bed, amazing sleep cooling, no more cranking the house air conditioning and compromising on how cold or how warm
