I bought a Kangaroo Trike from Perraro. It arrived and, because they didn't screw things in tightly, hardware was missing and more has fallen off while riding. I asked for replacement parts 7/6/26 a... もっと見る
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I did my first ride last night. I really enjoyed it. The reason I'm not giving you a five star rating is because I've had trouble with assembling. I apparently recieved the newest version and putting... もっと見る
It arrived on time, it is exactly as described. Assembly wasn't overwhelming, the bolts and screws were where they should be, which prevented having to sort through bags of fasteners. The trike shape,... もっと見る
Packaging was damaged exposing what turned out to be the left fork. Missing a few bolts connecting front fender to trike. Product did not appear as finished as I feel it should such as areas missing p... もっと見る
企業が回答しました
企業情報
当該企業による記述
Redefine Your Ride with Perraro Electric Bike Welcome to Perraro Electric Bike, where innovation, sustainability, and thrilling experiences converge to offer you the ultimate in electric mobility. Our meticulously crafted Electric Trikes, robust Electric Tricycles, and dynamic Dual Motor E-Bikes are designed with your lifestyle, comfort, and the environment in mind. Experience Unmatched Stability with Our Electric Trike Embrace a new level of stability and comfort with our Electric Trike. Perfect for leisurely rides, daily commutes, or errand runs, it combines the latest electric technology with a design that ensures a smooth and enjoyable journey every time. Discover the Versatility of Our Electric Tricycle Our Electric Tricycle is built for the adventurer in you. With its powerful electric motor and sturdy design, it's ready to take you wherever you need to go, offering a perfect blend of performance and eco-friendliness. Feel the Power of the Dual Motor E-Bike Double the motors, double the excitement. Our Dual Motor E-Bike is a testament to what electric bikes can achieve, offering unrivaled power, speed, and control for an exhilarating riding experience. Join Our Green Revolution By choosing Perraro Electric Bike, you're not just getting an exceptional ride; you're also contributing to a more sustainable future. Our commitment to eco-friendly transportation solutions means that every ride with Perraro is a step towards a cleaner planet. Your Satisfaction, Our Promise At Perraro, we're passionate about providing not just high-quality electric bikes, but also exceptional customer service. We're here to ensure your journey with Perraro is smooth, enjoyable, and above all, memorable. Share Your Perraro Story We love hearing from our riders! Share your experiences, adventures, and how Perraro has transformed your daily travel on Trustpilot. Your feedback helps us grow and continue to serve you better. Ride into the future with Perraro Electric Bike. Experience the joy, freedom, and sustainability of our electric trikes, tricycles, and dual motor e-bikes. Join the Perraro family today and turn every journey into an adventure.
連絡先
2229 S Wright St, 92705, Santa Ana, 米国
- 949-414-8003
- info@perraroelectricbike.com
- perraroelectricbike.com
3.5
まあまあ
103件のレビュー
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Great trike!
2024年7月16日
Perraro Electric Bike からの回答
Hi William,
Thank you for the great review! We're thrilled to hear you're enjoying your electric trike. If you ever need any assistance, we're here to help. We appreciate your support!
Best regards,
Aaron
The order was shipped right away
The order was shipped right away. I don't have time to install for a couple of weeks as I will be traveling and not taking the trike with me this trip
2024年7月23日
Brand new battery solved the problem
The customer support representative was very thorough. They were able to troubleshoot the problem, and in the end sent me a brand new battery.
2024年7月5日
Perraro Electric Bike からの回答
Norman,
Thank you for sharing your experience! We're delighted to hear that our customer support team was able to assist you and resolve the issue with a new battery. Your satisfaction is very important to us, and we're glad we could help.
If you need anything else, please don't hesitate to reach out. We appreciate your feedback and support!
Absolutely outstanding electric bike!
I recently purchased perraro electric bike, and I have been thoroughly impressed with its performance, quality and customer service . From the moment I took it out for a spin, I knew I made the right choice. It’s a joy to ride, and I find myself looking for excuses to take it out. Highly recommended for anyone looking for a top-tier electric bike experience!
2024年7月8日
Perraro Electric Bike からの回答
Hi Joe,
Thank you for your amazing review! We're thrilled to hear that you're enjoying your Perraro electric bike and that it's exceeded your expectations. It’s great to know that you're finding joy in every ride. Your recommendation means a lot to us!
If you ever need anything, we're here to help. Thanks again for choosing Perraro!
They are so much MIC and Karen’s polar trikes fun to ride very solid…
They are so much fun to ride very solid and they have a nice basket cooler in the back and a nice little basket in the front to put different items and your groceries. My wife and I like them very much. We’re talking to all of our other friends to buy them also.
2024年7月8日
Perraro Electric Bike からの回答
Michael,
Thank you for your fantastic review! We're thrilled to hear that you and your wife are enjoying your Polar Trikes. It's great to know that the features like the front and rear baskets are coming in handy. We appreciate you spreading the word to your friends—it means a lot to us!
If you ever need anything, we're here to assist. Happy riding!
Best regards,
Mike
Perraro Electric Bike からの回答
Hello Denise,
Thank you so much for your positive feedback! We're thrilled to hear that you found the three-wheel electric bike very easy to assemble. Our goal is to make your experience seamless, from assembly to riding. If you have any further questions or need assistance, please don't hesitate to reach out at 949-414-8003 or email support@perraroelectricbike.com. Enjoy your new ride!
Communication has been excellent. Product is top-notch!
Communication has been excellent! The product was ready to ship much sooner than I anticipated, and the trike (Panda) was packaged in an extremely protective manner in its large cardboard box. Assembly was easy using the site video as a guide. I am very impressed by the Perraro product and their customer service! I gave it 5-Stars but it deserves 10-Stars!!
2024年7月3日
Perraro Electric Bike からの回答
Hello Bob,
Thank you for your fantastic review! We're thrilled to hear you had an excellent experience with our communication and that the Perraro Panda 3 wheel electric bike trike exceeded your expectations. It's great to know the trike was securely packaged and that our assembly video was helpful. Your 5-Star rating and kind words about our product and customer service mean a lot to us. If you need any assistance, please don't hesitate to reach out. Enjoy your new ride!
Mike is great in follow up and…
Mike is great in follow up and resolving issues. Good company and products.
2024年6月28日
Perraro Electric Bike からの回答
Thank you for your kind review! We're glad to hear that Mike was able to provide great follow-up and resolve any issues you had. We strive to offer excellent service and high-quality products, and your feedback means a lot to us. If you need any further assistance, please don't hesitate to reach out. Enjoy your Perraro three wheel electric bike
Perraro Panda Review
The ordering and customer service was great. The assembly instructions were at about 90 out of 100. The front basket mounted light threw me but i was able to figure it out from the photos. The battery takes a bit of effort to get it to seat properly. I hope it will loosen up a bit with more use.
2024年6月24日
Perraro Electric Bike からの回答
Thank you for your detailed review of the Perraro Panda electric tricycle! We're pleased to hear that your ordering experience and our customer service met your expectations. We appreciate your feedback on the assembly instructions and will work to make them even clearer. If you have any further questions or need assistance, please don't hesitate to reach out at 949-414-8003 or email support@perraroelectricbike.com. Enjoy your new ride!
Nice folks at the factory
Nice folks at the factory. Issue I had was 15 or so loose screws.Couple of them on the front brake assembly.
Perraro Replied and said they would try to do better on loose screws.
In my opinion The throttle applies too much power with very little twist, a smoother acceleration would be much better and safer.I believe.
2024年6月11日
Perraro Electric Bike からの回答
Thank you for your feedback. We're glad to hear you had a positive experience with our team. We apologize for the issue with the loose screws. Your safety is our top priority, and we will address this to ensure it doesn't happen again. If you need any further assistance, please don't hesitate to contact us. Enjoy your electric bike!
More Than expected & More bike & power than we needed.
This specific Trike may be more than needed , expected. Riding a trike is very different than a bike & lots of learning curves required. This trike is very heavy duty & powerful, the speed and excelleration can get you in trouble quickly. A learning curve is required.
2024年6月19日
Perraro Electric Bike からの回答
Thank you for your review. We appreciate your feedback on the Perraro Panda e trike. The trike's heavy-duty build and powerful performance are designed for durability and strength, but we recommend taking time to get accustomed to its speed and acceleration. If you have any questions or need further assistance during this learning period, please don't hesitate to reach out. Enjoy your ride!
Very nice people to deal with
Very nice people to deal with. The bike is great takes some learning to ride a trike. Very positive experience . Glade I purchase from them
2024年6月15日
Excellent customer service
Excellent customer service. I contacted customer support by email and they responded within a few hours. They resolved my issue quickly and exceeded my expectations.
2024年6月14日
Tires arrived as ordered
Tires arrived as ordered. packaging was a tad suspect and the box was falling apart and seemed too small but no damage to tires. Shipping took a bit longer then I had expected but was reasonable.
2024年6月10日
Great experience with the sale and…
Great experience with the sale and everything. The bike is amazing
2024年5月31日
Computer Display Problems
I was having problems with the computer display on my new Panda trike. MPH and the odometer were inaccurate and Pedal Assist 2 and 3 were not working. After explaining my problem to Perarro, I received a new display in the mail. All problems are fixed, and I very pleased with my new trike and Pararro as a company that stands behind it's product.
Thank you Pararro!!
Al Hellenthal- Iowa
2024年5月17日
Fast shipping
2024年5月15日
Steering Problem
I'm unhappy to say I have a big problem trying to ride this trike. It keeps veering off to the side of the road when I try to pedal it. It feels like it wants to tip over. I lean my body way over the opposite way to try to keep balanced. It is very hard to pedal unless you are using pedal assist due to the weight of the trike especially the heavy battery. My neighbor says when I was riding it, she saw the back rear tire on the right was wobbling. This tire came pre-assembled. I don't know what to do about it. I sent a message to the company but have not heard back as yet. I am thinking about taking it to a bike shop. The problem is finding one who will work on it and how to get it there. I was so looking forward to riding it. What I thought was going to be so much fun has turned into a headache and probably more money to be spent.
2024年5月15日
Perraro Electric Bike からの回答
We’re sorry to hear about the issues with your trike. Please call us at 949-414-8003 so we can help you resolve this quickly. We are here to help until you are 100% satisfied and ensure you can enjoy your trike as soon as possible.
Thank you for your patience.
Support team was responsive, knowledgeable and courteous.
Support team was responsive, knowledgeable and courteous.
2024年4月5日
Perraro Electric Bike からの回答
Thank you, Chan, for your kind words about our support team! We strive to provide the best service to ensure all your needs, and questions are met efficiently. Your feedback is invaluable to us as we continue to improve our customer service standards for all electric trike enthusiasts.
Please don’t hesitate to reach out again if you need any more assistance or have further feedback. We’re here to help and ensure your experience is nothing short of excellent!
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