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Persolibrary からの回答

2026年9月4日

Hi, we're sorry for the extra steps getting in the way of viewing your results — that's not the experience we want.

Your results are saved on your account dashboard once you're logged in, so that's the quickest way to find them.

If you'd still like to cancel, you can do that anytime at https://persolibrary.com/cancel-sub, and if you run into any trouble along the way, reach out to us at https://persolibrary.com/contact-us.

Persolibrary からの回答

2026年9月4日

Hi, we're sorry to hear about this experience, and we understand why an unexpected charge would be upsetting.

Cancelling a plan is meant to be simple — you can do it anytime at https://persolibrary.com/cancel-sub, and we're sorry if that wasn't easy to find before. We'd also like to look into your account and the charge you're describing — please reach out to us at https://persolibrary.com/contact-us with your account email so our team can review it properly.

Persolibrary からの回答

2026年9月4日

Hi, thank you for flagging this. What you're describing lines up with how our trial plans generally work: the initial charge covers a short trial period, and if it isn't cancelled before that trial ends, the plan continues automatically at the regular recurring rate — which is likely the second charge you saw about a week later.

We're sorry if that wasn't clear going in. If you'd like this looked into for your specific account, or to cancel the plan, please reach out to us at https://persolibrary.com/contact-us.

Persolibrary からの回答

2026年9月4日

Hi, we're sorry to hear this, and we understand how concerning an unexpected charge can be.

We'd like to look into this properly — please reach out to us at https://persolibrary.com/contact-us with the transaction details (date, amount, and the last 4 digits of the card) so our team can investigate and make this right.

Persolibrary からの回答

2026年9月4日

Hi, thank you for sharing this — we're sorry to hear the plan structure wasn't clear to you. The $1.95 charge covers a 7-day trial period, and if it isn't cancelled before that trial ends, it continues automatically as a recurring plan, which is disclosed at checkout and in our Terms.

Cancelling is meant to be simple and can be done anytime at https://persolibrary.com/cancel-sub. We understand this wasn't the experience you expected, and we appreciate you letting us know.

Persolibrary からの回答

2026年9月4日

Hi, we're sorry to hear about this, and we understand why an unexpected charge would be concerning. We'd like to look into your account and the charge you're describing — please reach out to us at https://persolibrary.com/contact-us with your account email so our team can review what happened.

If you'd like to stop any further charges in the meantime, you can also cancel directly at https://persolibrary.com/cancel-sub.

Persolibrary からの回答

2026年9月4日

Hi, thank you for sharing this. Our tests are designed for personal discovery and educational purposes only — they're not a clinical or medical assessment, so they can't confirm or rule out any diagnosis. If you have questions about something like this, we'd always recommend speaking with a qualified healthcare professional who can look at your specific situation.

On the billing side, we're sorry the plan wasn't clear — the initial charge covers a 7-day trial, which then continues automatically as a recurring plan unless cancelled beforehand. You can cancel anytime at https://persolibrary.com/cancel-sub, and if you'd like help with anything else, reach out to us at https://persolibrary.com/contact-us.