Universal Textiles / Pertemba レビュー 476

Hello, I bought trainers from the decathlon website. Apparently Decathlon Marketplace is a platform where selected third-party sellers list and sell their products through the Decathlon website. The trainers I bought were sold by one of these third party sellers Pertemba. The trainers are too small and I’m trying to return them. Decathlon provided a link which leads to Pertemba returns however when I register the return it advises to email Pertemba who at directing me back to the Decathlon marketplace saying Decathlon are responsible for the return. Basically both organisations are saying it is the other’s responsibility. Total scam. I’ll never purchase from Decathlon again.

Disappointed not the usual Regatta quality

Le 2 mars, j'ai effectué une commande de 3 tee-shirts de marque Pertemba par l'intermédiaire de la Redoute.
Cette commande devait arrivée entre le 16 et le 18 mars.
Aujourd'hui, 21 mars, je n'ai encore rien reçu. J'ai adressé 3 messages (1 le 16 mars, 2 le 19 mars) au vendeur , la réponse donnée étant toujours la même ("J'ai contacté le transporteur et je vous réponds après réception de sa réponse). Je n'ai aucune possibilité de porter réclamation auprès de la Redoute qui, jusqu'à présent était un site sérieux pour moi.

Please be careful of this company I placed the order on Sunday 15 March 2026 through Debenhams , I never know that they were in partnership with this company. They never sent me a email of confirmation. I paid through Clearpay and they have taken my money and I have to pay Clearpay back . I received one item and it is too small and I have no order number to return the item

This is so ridiculous, this is a scam . No order number or confirmation email I have received for you .

I will be contacting Trading standards because am so frustrated also very confused about the whole situation.

I was looking for an unbranded genuine trucker cap, had a little online wander and came across the perfect one. Cannot fault the ease of order, the delivery and never let it be understated the quality I was looking for, Beechfield do not disappoint in their knowledge of a good product that gets better the more you wear it in. An everyday wear for sure, Choice, quality and a service second to none. Thank you Universal textiles, you know quality and it delivers.

Usually I don’t write low rated reviews, but unfortunately I have to for now.
I ordered a t shirt off Debenhams marketplace on Tuesday 11th March and now it’s Tuesday 17th March- my order still hasn’t been shipped out. This isn’t the case with Debenhams as they aren’t the ones shipping, it’s Pertemba. My Evri tracking has been stuck on ‘we’re expecting it’ since Friday 13th. As a seller myself, this means that the shipping label was CREATED not SHIPPED/COLLECTED by Evri. I have been trying to reach out to Pertemba customer service and nobody is responding back. My expected delivery date is by Sunday 22nd March but highly doubt that the package will even leave the warehouse! If the order isn’t shipped out soon, I would like to get a refund as this is nothing but money grabbing.

UPDATE: i have received the package today since it was shipped yesterday :) everything is in good condition and size is great! (19th March)

Quick delivery and as described. Leather a bit thin but good value for the price

I bought the Quadra SLX-Lite 35L Hiking Backpack on sale, it was a great price, maybe too good to be true but since I had seen the same backpack with a price tag above £50 with some retailers, I went ahead with it.
Free delivery and free returns, hence the 3 stars, thank you Pertemba!

In regards to the actual backpack, the material is very, very light, the bag is OK for gym use or a weekend away I guess, but I plan to do some heavy duty travel and I don't think the bag will last..so I returned it today.

Will update the review once I experience the full return "journey":)

Update 20th Feb : The return /refund process was very easy, I can only say thank you!

The garment I ordered is a good fit, the colour I was looking for and is of a very fine quality. Delivery was timely.

If I could give no stars I would.Shocking service and being pushed back to Evri courier and customer services.Debenhams and Evri no one seems to want to be to blame.Ordered items 3 weeks ago and this out sourced pertemba for debenhams provider.Just constantly being fobbed off...I want a refund as clearly my items have been lost or stolen by courier as they should've been delivered 18/1/26 but wasn't put in locker so then chose shop literally 5 mins away from locker.No updates by Evri either.
Someone is accountable here !
Evri will also be having a rating too as I'm totally disgraced that I'm not being refunded and I'm having to keep chasing debenhams/pertemba and Evri.
I would avoid at all costs and will have to take this up by small claims as I've asked to be refunded to no avail.
UPDATE 2/2/2026 Refunded for 2 items that I put in a FORMAL COMPLAINT about in and got paid back by faster payment into my account but NOW 1 item is outstanding of REFUND in which was stated this was on 30/1/2026...This has not been refunded into my account. I have contacted Pretemba via Debenhams and have the correspondence evidence.
I'd like refund for the other item as a faster payment. Not prepared to wait any longer as waiting etc has gone on long enough and will be making another formal complaint now.I do have every piece of evidence of correspondence so I don't know how you can say nothings been seen of my complaints.
But do appreciate the refund of the other 2 items .
Just please get this right and refund my 1st item is all I ask thankyou.
UPDATE: Refunded now completed for the first item 4/2/2026.
Always be cautious as to where goods are being provided from and their delivery methods.

The sizing chart is rather odd for Uk sizes. After first purchasing an order for 2 women’s tee shirts at L size, they were way too small. Sending these back and reordering 2 No XL they are still on the small side and are still too tight for these 2 ladies no larger than UK size 12. Although quick to refund the first undersize (less postage unfortunately), I’m sorry to say but can no longer order from this website.
I’m so not impressed. Your sizing is all wrong.

Nice scarf, slightly shorter than I’d expected, wanted, but great vibrant colours. Good quality. Packaged well and sent out quickly. Very helpful communication.

Good service from Universal Textiles. A nice fitting garment, good value for money and British made too.

I used Pertemba return portal and am waiting to be refunded, have emailed Pertemba customer service and havent recieved a reply.

J'ai commandé chez eux par l'intermédiaire atlas for men, affaire à une bande d'incapable de respecter leur délai de livraison, le colis devait arriver avant Noël a été livré en janvier.... c'était pour un cadeau, j'ai donc acheté un autre cadeau pour offrir à Noël et plus besoin du leur ... pour renvoyer comme ils n'assume aucune de leurs erreurs, ils refusent de payer le port de retour...ils envoient le client littéralement se faire voir.
Ne faire aucune confiance à cette entreprise..
Tout va bien pour la commande mais ensuite ils en ont rien à faire du client

Comme par hasard pour eux en réponse la livraison était pour le 29 ....bin oui je ne savais pas que noel était le 25 décembre cette année... Comme je disais, ne reconnaît aucune leur incapacité de livraison, c'est la faute des autres

Compré 2 sudaderas en Pertemba a través del Market Place Decathlon España (nº pedido Decathlon ES54RMC4H5F2). Devolví los productos con la etiqueta de devolución que Pertemba mandó a Decathlon.
El paquete fue recogido el 15/12/25 por el transportista Landmark Global que Pertemba decidió. El Nº de referencia con Landmark para el seguimiento de devolución es LTN422263153). A fecha de hoy el producto consta como "in transit - return in progress" desde el 17/12/25 y landmark me dice que tengo que contactar con Pertemba porque ellos no se responsabilizan de los seguimientos pero Pertemba no me responde así que he perdido los 63 euros de las dos sudaderas que devolví.
Exijo la devolución del precio de dichas sudaderas ya que no es mi responsabilidad lo que haya pasado con el paquete perdido a través de un transportista que yo no elegí.

Un sweat à plus de 40€ dont déjà la matière n est pas là. La taille ce n est pas ça non plus vraiment trop grand. Et de plus le comble le retour est payant. Ainsi des frais s élevant à 10€ pour le renvoyer. Aucun échange de proposé. Ce n est pas commerçant ni professionnel. A FUIRE !!!
C était un cadeau de Noël. Vraiment déçu.

J'ai commandé des articles qui ne vont pas via un marketplace partenaire à Pertemba. J'ai entamé une démarche de retour le 16 décembre, le jour même où j'ai récupéré mon colis en point relais. J'ai renvoyé mon colis le lendemain à l'aide du bon de retour. Depuis, je n'ai aucune nouvelle de la part de Pertemba. Ma commande d'une valeur de presque 200€ ne m'a pas encore été remboursée, je ne sais pas où se trouve mon colis et les frais de retour sont à charge du client d'après le site web de Pertemba. Un peu fort...

J’ai commandé 2 pantalons à pertemba via décathlon le colis a eu du retard pour au final afficher livré en boîte aux lettres je ne l’ai jamais reçu éviter ce vendeur après plusieurs réclamations je m’assois sur 97,50€ très déçu du service client aussi.