Pestana Hotel Group レビュー 

Pestana Douro Riverside 🙄
Having walked from Lisbon to Fatima and on to Porto !! I had booked this so called 5 star hotel 🤦🏻 For my wife to fly out and meet me for a stress free week of good food wine and total recovery 🤣 Well how wrong I was , On day 1 before Wife ever arrived I spoke to staff at pool bar about lack of service! For a so called 5 star hotel .
We stayed a week , From reception on check in to pool bar , Bar and food at night to reception at checkout the service was crap .

The only positive experience was the room the view and the grounds , which were all excellent 👍
We left €700 in bar and food !! So it’s not like we flashed in and out .
So if you love a nice view and crap service!
This is the hotel for you .

Minha experiência neste grupo de hotéis foi incrível. Estive alojada em São Miguel e tive experiência 5 estrelas. Receção excelente e funcionários muito profissionais.
Recomendo.

Pestana Viking porches Portugal

Awful hotel, lovely staff. I would personally not believe the good reviews on Tripadvisor are genuine.

It takes a while to get used to the options system at Pestana. We used our points in Madeira only as we knew it well. It’s annoying how you have to book 10 months ahead to hopefully, get what you want and sometimes don’t. Those that have purchased their apartment for so many weeks get first priority so sometimes it is tough with what you end up with, but you need to complain and they do sort it out. We always get a 2 bed/2 bath as we like space. Many use their points on studios apartments to stretch out their time, but don’t know why as you can’t swing a cat in them.

The Carlton Beach Club is no longer 5 star as it is showing its age. One wonders if it ever was 5 star when you compare it to other 5 star places on the island. This time April 2025, we could not use the second shower as it was so grotty, when mentioned Pestana got a maintenance person to resolve the problem which he did. It is not the cleaner’s fault, it is the lack of care in the building. Carpets ripped etc, just very shoddy. One of the chairs on the balcony was damaged where someone had stood on it, very noticeable and yet not replaced. You had to check everything as quite a few items missing which shouldn’t be. Our main programme on the dishwasher took 5 hours to wash, reported but nothing was done. Fridge should be turned off each time you depart the apartment so it is kept clean but the freezer section in ours hadn’t been touched for a very long time and completely frozen over. This was easily resolved as I turned it off when leaving, simple.

Our rep tried to sell us some more time as our contract was coming to an end. For the ridiculous charge they wanted, we declined. She asked why, we told her in all honesty the place was falling apart. Pestana is doing a refurbishment again, in 3 years times but it needs completing now, not 2028. Sorry Pestana, we know you are losing clients hand over fist but seem to do nothing about it.

We looked at other package elsewhere and picked a deal at The Savoy Palace, very contemporary and the apartment size is guaranteed regardless even if we book 24hrs or 1 year ahead which is comforting. We have a fantastic 1 bed/2 bath on 10 to 14 level, with a view to die for. So clean you can eat your food off the floor. 20% discount on their restaurants which are many, should you wish to eat out. State of the art items within, very impressive. Pestana ought to learn a thing or two from this company. Perhaps that is why The Savoy chain is the Leading Hotels of the World and Pestana isn’t.

I am extremely disappointed with Grupo Pestana, specifically Pousada de Viana do Castelo. I was charged €540 for a reservation I never completed, and despite clear and documented evidence, the hotel refuses to refund the full amount.

Here are the facts:

I canceled reservation 24022791121 through their official system, and received their confirmation email.

Minutes later, they claim a second reservation (24022791144) for two rooms was made from the same IP address. I never made or authorized this second reservation.

Their own confirmation email proves that I properly canceled my booking.

I immediately contacted their call center when I saw the first charge and was told there was no active reservation under my name.

I sent multiple emails before the alleged check-in date, expressing my disagreement and requesting cancellation.

Despite all this, they still charged me two No-Show fees, totaling €540. They only refunded one.

Their explanation based on having "two profiles" in their system is irrelevant and shows internal mismanagement, not customer error. Their response has been evasive, bureaucratic, and dismissive.

This was not just a bad experience – it was a clear abuse. If this happened to me, it can happen to any traveler using their website.

📌 Be warned: Avoid Grupo Pestana and Pousada de Viana do Castelo at all costs. They do not honor cancellations, and they refuse to admit errors.

#TravelScam #PestanaGroup #HotelFraud #AvoidThisHotel #PortugalTravel #NoShowScam

Precioso hotel, edificio antiguo de Madrid, totalmente modernizado en el interior. Muy bien ubicado en pleno centro. El personal muy atento. Habitación tematizada y perfectamente insonorizada. Original diseño del baño. Cama muy cómoda. Atenciones con los huéspedes. Me gustaría repetir.

Pestana royal funchal madaira.

4 sterren en daar houd het op.
Verouderd hotel, oude matrassen en verouderd meubilair.
Klachten getoond aan het personeel maar ze doen er niets mee, je moet de manager aanspreken en dan gaan er deuren open. Eerste kamer met zijzeezicht was voorzien van extra zicht op een grote snoei container . Een nieuwe kamer gekregen met zeezicht ,op een gang waar ze werkzaamheden aan het doen waren. ALL IN het woord zegt het zelf, wel hier moet je bijbetalen voor de dranken die het meest gebruikt worden zoals donkere rum, whisky en speciale cocktails. 8€ st. Eten 4 sterren, heel gewoon, niet slecht,zeker geen 5 sterren. Op de gangen ruik je uitlaatgassen tijdens lossen laden van benodigdheden voor het hotel, ze laten de bussen en klein transport stationair draaien aan de ingang . Niemand die dit in vraag stelt . Besluit: ga je voor budget zogezegd 5 sterren dan veel succes.
Voor ons is 5 sterren een ander niveau waar alles top moet zijn.

Os vouchers pestana são um verdadeiro SCAM

We stayed at the Pestana Porto and the Pestana Lisbon in September. In Porto the service in the bar was appalling due to a wedding, it would appear that residents come second even at £400 per night. We were then charged 4euros for the receptionist to order a taxi on our behalf.
I personally would be aware that they are very good at taking promotional photos of a palazzo and then showing you to a bedroom that is like a Premier inn.

Charles Tomkinson

I stayed at this hotel checking in was 4 very late in my opinion, having travelled 4 hours at the location in Battersea London we arrived after 5, only to be told it was not ready, in a very rude and abrupt manner, I do not expect reception staff to act this way, we had another 25min wait. On the ⛳ the hotel room was excellent pity the staff aren't.

Pestana Casino - Madeira
Gone downhill no longer a 5 star !
Dirty bathrooms and shabby bedrooms
Needs a major overhaul and some TLC
Black mould round the shower
Extremely noisy main road
Very poor housekeeping
No mini bar or coffee/tea making facilities
Very expensive Spa treatments
Casino tipping out time 4.00 am causes major sleep disturbance if on that side of the hotel.
However breakfast choices good and most of the staff friendly and accommodating!!

Bare rooms, lacks basic amenities e.g. lotion, face tissue., self serve coffee/tea maker. Uncomfortable pillows and mattress. Cold breakfast, without a toaster even to toast bread. No options for tea. Not worth the money. They could not even provide a zero balance statement at checkout. Their response- talk to the agency. Tone deaf, not at all customer friendly.

I had an amazing experience at Pestana Park Avenue New York! The staff treated us like family, incredibly warm, kind, and solution-oriented. From the moment we arrived, the welcome was exceptional. The hotel itself is incredibly clean, quiet, and the beds are super comfortable!

A lovely surprise was arranged for my daughter’s birthday, which made her feel so special. Most importantly, as a Black man, I am often treated differently because of my appearance, but at this hotel, I experienced the exact opposite— I was treated like family.

I can’t thank the staff enough for making our stay so memorable. Highly recommended!

O Pestana vende vouchers no valor de 149 eur que podem ser usadas para uma noite em APA para 2 adultos em certas alturas do ano, ou como desconto no valor da tarifa do quarto para situaçoes que saiam fora deste ambito. No entanto neste segundo caso, os valores dos quartos sao SEMPRE inflacionados. Ou seja, o valor da tarifa para o mesmo quarto seria de (exemplo especifico na Pousada do Geres) 132 eur se eu pagar em numerario ou com cartao, 150 eur se eu pagar com voucher. Isto e completamente ridiculo, uma vez que estamos a pagar 149 eur pelo voucher, quando ele deveria valer os 132eur (ou qualquer que fosse o valor da tarifa para os restantes clientes. E muito enganador - embora nos voucher estejam escritas as condicoes (as datas de validade, o tipo de quarto, a ocupacao) em nenhum lado está escrito que quem usa o voucher paga uma tarifa mais alta que quem nao usa voucher. Para além disso, um quarto para 2 adultos e uma criança tem um preço inferior do que um quarto para 1 adulto e 2 criancas. Ou seja mais uma vez exatamente o mesmo quarto com precos diferentes. Muito pouco transparente e correto.

COCKROACHES at the Pestana Alvor Park ruined our holiday. Hotel management lacklustre and unhelpful. Will never stay at another Pestana hotel!

A great hotel in an ideal location, but I have to address a disappointing issue with their handling of guest credit. During my last stay, I checked out two nights early, and the hotel offered me a voucher for those unused nights. I even double-checked with the reception to confirm that I could use this voucher at any time, and they assured me I could. However, when I returned a year later, I was told at check-in that the voucher had expired after only six months—a condition I was never informed about. They claimed to have sent an email to notify me, but it was to an email address I didn’t recognize. In short, it’s a wonderful hotel, but I recommend not leaving any credits or vouchers with them, as you might lose them in an unfortunate way.”

Tendo adquirido um voucher Premium Check-in no valor de cerca de 150€, o mesmo apresenta as respetivas condições, nomeadamente que é possível efetuar reserva (sem ser usado como desconto) para 1 (uma) noite por exemplo numa das pousadas do grupo, nos feriados e fins de semana. Contudo, estas pousadas estão a colocar uma condição adicional que é a de ter que reservar 2 noites, não obstante tal condição não consta no voucher. Tendo em conta as já muitas condições deste tipo de voucher ainda existem outras escondidas, e é assim que o grupo Pestana trata quem confia na marca e investe em vouchers deste tipo. Este tratamento é meramente comercial e não atende minimamente às expectativas de quem comprou este voucher. Entretanto obtive resposta do grupo Pestana que confirmou esta prática enganosa, sem qualquer pudor.

Stayed for 7 days at Pestana Royal, lovely hotel and location. Staff was great and very helpful. Will share some pros and cons to assist future travellers:
Pros: great location, bus service to Funchal 2 x during the day, really useful. Pool is great, lifts to go down to the beach, nice surrounding and clean.
Cons: entertainment ends at 10pm when everyone is warming up, even on weekends, really disappointed. Bar by the pool also closes to early - no bars inside the building or cosy area with music to relax. Pool food is poor and only burgers and horrible sausages, bread was hard. Restaurant never offer pizza anywhere during the stay. The Italian restaurant was terrible, no atmosphere, food was the same as the main restaurant. Staff was great but food was a disaster. The worst Tiramisu I have ever tasted in my life. Do not waste time booking it.
Generally a good value for money. During this time of the year the majority of the guests were like retired people, not many kids, all very friendly!!

Ce groupe s'occupe vraiment bien de son immobilier et de ses clients à temps partiel. 12 ans de vacances à Madère chez eux. Nous sommes très satisfaits de Pestana, bien que difficiles à contenter en général.

Last year I had a nice staying at Pestana Alvor South Beach. I used for my beverage and snacks at the restaurants and bars my Pestana Membership card. I Had more then 42000 points. This year in June I want to use my points to make a booking. I discovered that my point was suddenly disappared by an error in the Guest Card system. Pestana Front Office did their best to put 41000 point back on my card. The last points I need to provide them the receipts from almost a year ago. The Customer Service is not replying the managers is not replying. Very customer unfriendly so foks dont use the membership its a scam