PetFirst Pet Insurance レビュー 

223
•
TrustScore 5段階評価の1.5

1.7

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

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5つ星のうち1の評価

I have had MetLife pet insurance for almost a year and I have yet to receive a dime from them. It is always something. They need additional information. The app isn’t working. Not able to upload my... もっと見る

5つ星のうち1の評価

I'm not happy with their lack of coverage. My recently rescued cats both came down with tapeworms and then Giardia. Both claims were denied!!! Apparently they consider those preventable conditions, ev... もっと見る

企業が回答しました

5つ星のうち5の評価

Our dog, Lillie, a 9-year-old Westie, has been covered by PetFirst Pet Insurance from the day we got her. We've had 2 major claims--one when she was 1-year-old and developed bladder stones that requi... もっと見る

5つ星のうち1の評価

Automatically changed our policy from illness to illness + injury, bumping price from $35 to $92/ mo. They apparently sent us an email 2 months prior, but no other notifications. Refused to refund the... もっと見る

企業情報

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さまざまな外部ソースから提供された情報

PetFirst prides itself on its easy-to-understand and easy-to-use pet insurance plans for dogs and cats. With PetFirst, you can get reimbursed for veterinary bills for: Accidents, Illnesses, Hereditary Conditions, Chronic Conditions, Congenital Conditions, Medications, Exam Fees, X-Rays, Alternative Therapies, Ultrasounds, Hospital Stays, Surgeries, Diagnostic Tests, Holistic Care and much more!


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1.7

ひどい

TrustScore 5段階評価の1.5

223件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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1.7

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Excellent!

Have been a member for several years now. They have excellent service and coverage!! Highly recommend.

2016年8月30日
自発的なレビュー
5つ星のうち4の評価

Pretty Good Insurance

Pays claims quickly. The only negative is the yearly shots are to pay up to $125 per year. It is not disclosed that each item has an allowable so when the claim is processed, the amount billed by vet is not reimbursed up to $125 as per the policy states.

2016年8月30日
自発的なレビュー
5つ星のうち5の評価

Piece of mind.

Having pet insurance is like having health insurance. When you know that their medical bills are covered you only have to worry about them and how quickly they will get well.

2016年8月30日
自発的なレビュー
5つ星のうち5の評価

PetFirst is a great pet insurance.

My dog Liberty has had leg surgery on front right leg before age one and is now being treated for a torn CCL with Prolo therapy. She's also gone in fir poisoning (Laurel Berries). PetFirst has always covered her treatments and medications. I don't know what I'd do without them.

2016年8月30日
自発的なレビュー
5つ星のうち5の評価

PetFirst Pet Insurance

I am so happy I got pet insurance, I really never thought I would have the health problems I have with both of my dogs...PetFirst has been great...they have never refused a claim, of which there have been many in the past few months for both of my dogs, I would recommend them to anyone that has pets, it does pay to insure with PetsFirst.
Barbara King and two Miniature Schnauzers.

2016年8月30日
自発的なレビュー
5つ星のうち5の評価

Great Investment!

Purchasing a policy through PetFirst was a great investment.
Our one year old pup needed knee surgery and physical therapy. Our policy covered it. The claim process is seamless and PetFirst's customer service team is amazing. I would highly recommend this company for your pet's health insurance needs.

2016年8月30日
自発的なレビュー
5つ星のうち1の評価

Not what I expected.

They charge a deductible for each claim submitted instead of a one time yearly deductible like most insurances. Not everything is included. I found a pet insurance that covers well, sick, and prevention also microchipping. 97% reminbursement after deductible is met. Mine was met in 2 visits. I wouldn't recommend petfirst. I only had them because I adopted a dog from a rescue and she came with 30 day pet insurance.

2016年8月30日
自発的なレビュー
PetFirst Pet Insurance ロゴ

PetFirst Pet Insurance からの回答

Tiffany,

I am sorry PetFirst wasn't what you had expected. Unfortunately, pet insurance cannot cover everything and is mainly a financial tool to help with larger, unexpected veterinary bills. PetFirst does offer routine care riders to help with wellness items like an annual exam, microchipping, vaccines, etc. We definitely understand your concern with the per-incident deductible, and it is something we are discussing with our underwriters for our next filing. Again, I am sorry you were disappointed in your coverage, but we are glad you are still protecting your pet with pet insurance coverage.

Sincerely,
Chelsea M.
Digital Marketing Manager

5つ星のうち5の評価

Can't ask for more.

Petfirst has been silently backing me up for years. Any time I've had a claim they have taken care of me with expediency. Their customer service has been stellar, and their website and claims process is easy to navigate.

2016年8月30日
自発的なレビュー
5つ星のうち5の評価

Wise investment!

Very helpful to have this insurance. It helps to cover check ups and care costs. Been a member for 7+ years!

2016年8月30日
自発的なレビュー
5つ星のうち5の評価

Trust

Each time my vet submits the paper work the check comes quickly with an explanation . There is no guesswork on what treatment is paid for and why.

2016年8月30日
自発的なレビュー
5つ星のうち5の評価

They pay quickly and don't question claims like human insurance companies do.

Having PetFirst Pet Insurance has saved the lives of our 3 cats more than once. I didn't expect to use our pet insurance because our cats don't go outside but despite keeping them safely indoors, all of our cats had experienced serious health issues. Thanks to having PetFirst insurance, I've been able to get them treatment and they all made a full recovery. Because of periods of unemployment and disability, I would not have been able to afford medical care for my cats without this insurance. I would have had to put down one of our cats when she had pancreatitis if it were not for PetFirst Insurance. Instead I was able to hospitalize her and she went on to make a full recovery. She is alive and well 3 years later. Also, all I have to do is mail or e-mail the vet receipt and veterinary records and PetFirst sends me a check 2 or 3 weeks later. I only wish it were as easy dealing with human health insurance companies. I've spent countless hours fighting human health insurance companies trying to get them to cover what they are supposed to cover. I recommend PetFirst Pet Insurance to everyone I talk to and offer it on our company website.

2016年8月30日
自発的なレビュー
5つ星のうち5の評価

The Best Pet Insurance in the World!

I had another insurance company before PetFirst, but they really didn't provide good personal service. At PetFirst, they genuinely care about my pet. They were there for me when I lost my Maltese, Mia, and they are standing by me as my other pets age. I really love and trust this company.

2016年8月30日
自発的なレビュー
5つ星のうち5の評価

Love PetFirst

I cannot Thank enough to PetFirst Insurance. It has helped so much with my baby's vet visits. Very happy.
Although I would like to make a suggestion: It would nice if you can cover partial of the Wellness check up yearly exam. Something to consider. 😀💕🐕💞😁

2016年8月30日
自発的なレビュー
5つ星のうち4の評価

Expensive and doesn't cover routin stuff.

Pet 1st.
We have had your coverage for a few years. When big events occur you should cover more than you do. On the routine basic policy you should cover all the vaccines that the animals have to have every year and should cover more on pre-existing and genetic conditions we have no control over...considering their are thousands of rescue animals adopted by folks who want a pet and give these pets a loving home deserve special consideration for many of the conditions they already have. I myself have 4 rescue dachys I love so much and 2 I already had. Please consider making changes to all your policy's so when folks like me who have multiple animals can more easily afford coverage. Thank you.

2016年8月30日
自発的なレビュー
5つ星のうち1の評価

Dissatisfied

I recently submitted a claim to treat my dog for Lyme disease and was denied stating it was preventable. Clearly it is not considering I treat my dog year round for tick prevention with Frontline and a Seresto collar. I am currently looking to change companies. This is regrettable but I hear there are pet insurance companies that do cover tick born diseases.

2016年8月30日
自発的なレビュー
PetFirst Pet Insurance ロゴ

PetFirst Pet Insurance からの回答

Nancy,

I am sorry to hear about your pup and hope they are doing better. Unfortunately, we cannot cover every issue, and at this time we do not cover Lyme disease since it is a tick-born disease. It is definitely something we will discuss with our underwriters when it comes time for a new filing. Again, I am sorry to hear your were dissatisfied, and we appreciate your feedback.

Sincerely,
Chelsea M.
Digital Marketing Manager

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