Charged 50% for Nothing - Be Warned
I cancelled a routine flu vaccine appointment within a day of booking and received no service, yet 50% of the payment was withheld as a âdeposit.â The payment was still pending in my bank at the time I cancelled, which made it even more frustrating that the refund wasnât issued in full.
During the booking process, I ticked a box, but the terms stating that I would lose half of my money were not clearly shown on the screen â they were only accessible if you scrolled to the bottom of the website. At no point during booking was it made clear or highlighted that cancelling a simple flu vaccine would result in losing 50%.
Most companies - including restaurants and clinics with actual deposits - show far more understanding and flexibility when plans change, especially when the cancellation is quick and no service has been provided. The lack of empathy in this situation stood out.
Instead of resolving the issue, there were lengthy and defensive email responses, even mentioning âdefamation,â which felt unnecessary given that all I was doing was questioning why half of my payment was taken for an appointment I never attended. Considering the time spent emailing back and forth, it would have been quicker and more professional to simply return the money.
This review reflects my honest experience so others are fully aware of how cancellations and communication are handled before booking.








