I contacted Phones4U.com as I was being sent a sim I didn't request through a transaction via a different company that I had made. Apparently it was part of the offer that I hadn't noticed. I contacte... もっと見る
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レビュアーのコメントを見てみましょう
Very good service and phone help service they have, and a fast 5G network. The help service is always there for your needs.
企業が回答しました
I have been sent to SIM card and no idea why. Looking at other comments it seems that because I have sold a phone to We buy any phone this was included in the deal. I do not need the Sim card. I do no... もっと見る
企業が回答しました
Harry you are excellent at your job. I had a panic on last night after I found out my daughter ordered a SIM card in error without me knowing while I was in hospital. I came home to a bill and didn’t... もっと見る
企業が回答しました
企業情報
当該企業による記述
Phones4u.com is a new mobile airtime-only brand that offers unlimited minutes, calls and UK data with a hassle free, no ties contract!
連絡先
Ridown Building, Fulcrum 2, PO15 7FN, Fareham, 英国
- support@phones4u.com
- phones4u.com
4.2
ほぼ満足
63件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I want to cancel the SIM card I can’t…
I want to cancel the SIM card I can’t find you live chat. I didn’t even order the SIM card
2025年5月4日
自発的なレビュー
phones4u.com からの回答
Hi Tanzeel,
Thank you for taking the time to leave your review.
Our SIM card is an option that appears in the WeBuyAnyPhone.com checkout, when trading your phone. We are offering unlimited data, texts and minutes FREE for one month and then £20 per month, after. When the offer is selected, we process the SIM and send an email confirming the order as well as one when the SIM card is dispatched alongside a text.
However, phones4u.com are hassle free which means there is no contract and you can cancel at any time. If you cancel within the first 30 days, you will not be charged.
You have mentioned you have tried to reach us to process the cancellation, you can reach us by contacting support@phones4u.com or you can reach them via live chat between 8:30am - 5:30pm. Monday - Friday (excluding bank holidays.) As Monday was a bank holiday, we were closed for the long weekend but back to normal hours today.
Many thanks,
The phones4u.com team.
Issue i had solved within minutes
Issue i had solved within minutes, great customer support and service.
2025年5月2日
自発的なレビュー
phones4u.com からの回答
We are so glad that your issue was solved so quickly and you thought our service deserves 5*'s! Thank you for leaving this review, we really appreciate it
phones4u.com からの回答
Thank you so much for leaving us a 5* review! Glad you are happy with the service from us.
phones4u.com からの回答
Thank you so much for leaving us a 5* review! Glad you are happy with the service from us.
I wanted to cancel and it was all done…
I wanted to cancel and it was all done very quick
2025年4月17日
自発的なレビュー
phones4u.com からの回答
Thank you so much for leaving us a 5* review!
Query sorted quickly
I contacted Phones4U.com as I was being sent a sim I didn't request through a transaction via a different company that I had made. Apparently it was part of the offer that I hadn't noticed. I contacted P.4U via Chat and spoke to Sanjoy who explained what had happened and sorted out cancelling the order immediately. It was also said that if the sim turns up then I didn't need to return it which was good
2025年4月16日
自発的なレビュー
phones4u.com からの回答
Thank you for leaving your 5* review! We agree - Sanjoy is super!
A 5 star speedy service from Harry
A 5 star speedy service from Harry . Well done .
2025年4月15日
自発的なレビュー
phones4u.com からの回答
Thank you for leaving your 5* review! We think Harry is fab too!
phones4u.com からの回答
Thank you so much for taking your time to leave us a 5* review. We really really appreciate it!
Order placed in error
The emails about my order were answered very promptly. . And the order was sorted out quickly . Very happy with the service given . Helps to get things sorted sooner very pleased with the service given . Brian
2025年4月7日
自発的なレビュー
phones4u.com からの回答
Thank you so much for taking your time to leave us a 5* review. We really really appreciate it!
I received the best customer from them…
I received the best customer from them and efficient customer service and prompt reply. Compassionate and professional staff.
2025年4月3日
自発的なレビュー
phones4u.com からの回答
Thank you so much for taking your time to leave us a 5* review. We really really appreciate it!
Amazing customer service when…
Amazing customer service when addressing issues and concerns
2025年4月1日
自発的なレビュー
phones4u.com からの回答
Thank you so much for taking your time to leave us a 5* review. We really really appreciate it!
Harinder is the best at dealing with…
Harinder is the best at dealing with customer complaints give him a raise
2025年3月24日
自発的なレビュー
phones4u.com からの回答
He is our superstar!
Thank you for taking the time to leave such a lovely 5* review. We really appreciate it.
Harry is a Star ⭐
Harry you are excellent at your job. I had a panic on last night after I found out my daughter ordered a SIM card in error without me knowing while I was in hospital. I came home to a bill and didn’t quite understand.
Harry replied to my email as soon as he started work and made me feel at ease on his first email. Harry you have been the best and thank you so much for dealing with my issue. Carry on doing an excellent job with all the other customers. Thank you.
2025年3月19日
自発的なレビュー
phones4u.com からの回答
Thank you so much for taking your time to leave us a 5* review. We really really appreciate it.
We will make sure Harry sees this - he really is a star!
phones4u.com からの回答
Thank you so much for taking your time to leave us a 5* review. We really really appreciate it!
Fantastic customer service
The email that I sent was replied to quickly and the query/problem was dealt with.
Fantastic customer service, thank you
2025年3月5日
自発的なレビュー
phones4u.com からの回答
Thank you so much for taking your time to leave us a 5* review. We really really appreciate it!
phones4u.com からの回答
Thank you so much for taking your time to leave us a 5* review. We really really appreciate it!
They were so helpful and very quick at…
They were so helpful and very quick at solving my issue
2025年2月24日
自発的なレビュー
phones4u.com からの回答
Thank you so much for taking your time to leave us a 5* review. We really really appreciate it!
Considering I never ordered a sim from…
Considering I never ordered a sim from you I honestly don’t know where this company gets off I’ve tried to contact them and what a ball ache it is
2025年2月3日
自発的なレビュー
phones4u.com からの回答
Hi Sam,
Thank you for taking the time to leave your review.
The SIM card is an option that appears in the WeBuyAnyPhone.com checkout, when trading your phone. We are offering unlimited data, texts and minutes FREE for one month and then £20 per month, after.
By selecting this option, you would have agreed order the SIM.
However, phones4u.com are hassle free which means there is no contract and you can cancel at any time. If you cancel within the first 30 days, you will not be charged.
Our team are available and can reach them via live chat between 8:30am - 5:30pm or by emailing support@phones4u.com and they will be able to process a cancellation.
Many thanks,
The phones4u.com team.
This company has sent me a new phone…
This company has sent me a new phone number and set up a direct debit when I sold my old phone to them. I did not request them to do this and am in process of cancelling it
2025年2月7日
自発的なレビュー
phones4u.com からの回答
Hi Pete,
Thank you for taking the time to leave your review.
Our SIM card is an option that appears in the WeBuyAnyPhone.com checkout, when trading your phone. We are offering unlimited data, texts and minutes FREE for one month and then £20 per month, after. When the offer is selected, we process the SIM. It is not mandatory to WeBuyAnyPhone.com.
However, phones4u.com are hassle free which means there is no contract and you can cancel at any time. If you cancel within the first 30 days, you will not be charged.
You have mentioned you have reached out to us to process the cancellation but if you need anything else, you can always speak to our team at support@phones4u.com or you can reach them via live chat between 8:30am - 5:30pm.
Many thanks,
The phones4u.com team.
This company have taken my bank details…
This company have taken my bank details and set up a account with them without my knowledge
They have said I’ve asked for a SIM card and new number and will be taking £20 out of my account monthly
I have not done this or willingly given them any of my details
It’s disgusting! Not sure how they have done this
As I had given my details to another company for a completely different thing
I can’t even call anyone
I’ve spoken to my bank
2025年1月30日
自発的なレビュー
phones4u.com からの回答
Hi Louise,
Thank you for taking the time to leave your review.
The SIM card is an option that appears in the WeBuyAnyPhone.com checkout, when trading your phone. We are offering unlimited data, texts and minutes FREE for one month and then £20 per month, after.
By selecting this option, you agreed to use the same bank details used in the WeBuy journey.
However, phones4u.com are hassle free which means there is no contract and you can cancel at any time. If you cancel within the first 30 days, you will not be charged.
Please speak to our team at support@phones4u.com or you can reach them via live chat between 8:30am - 5:30pm and they will be able to process a cancellation, if that is what you wish.
Many thanks,
The phones4u.com team.
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