Picto Watches レビュー 61

Picto Watches からの回答

2026年5月31日

Thank you very much for your review!

We're delighted to hear that you were happy with the delivery time and that you're enjoying your watch.

One of the things that makes PICTO special is its unique way of expressing time. Rather than relying on traditional hands and markers, it offers a more intuitive and visual experience of time.

We're especially pleased that you enjoyed this distinctive feature.

Thank you for your support, and we hope you enjoy your PICTO for many years to come! ⌚

Picto Watches からの回答

2026年5月31日

Thank you so much for your kind words! 😊

We're delighted to hear that you love the watch and that its unique design stood out to you.

It also means a lot to know that you had a positive experience with our team. We always do our best to help whenever needed.

Thank you for your support, and we look forward to welcoming you back for your next watch!

Picto Watches からの回答

2026年5月29日

Hi,

Thank you for your feedback, and we’re sorry to hear about your experience with the clasp.

From your description, it honestly sounds like the band may potentially be faulty, as the clasp should of course stay securely closed during normal wear.

Please feel free to reach out to us directly at hello@pictowatches.com with some pictures or a short video of the issue if possible, and we’ll gladly look further into the situation and help find a proper solution for you.

Best regards,
PICTO Watches

Picto Watches からの回答

2026年5月31日

Thank you for your honest feedback.

We're very pleased to hear that you like the design of the watch, but we're sorry to learn that the strap did not meet your expectations.

At PICTO, we place great importance on both design and quality, so we're disappointed to hear that your experience left you with doubts about the product.

If there is anything specific about the strap that concerns you, please feel free to contact us directly. We'd be happy to learn more and see how we can help.

Thank you for taking the time to share your thoughts with us.

Picto Watches からの回答

2026年5月23日

Vielen Dank, dass Ihnen PICTO gefällt.
Wir wünschen Ihnen viele schöne Momente mit Ihrer PICTO~ :)

Picto Watches からの回答

2026年5月23日

It’s wonderful to hear that so many people are noticing PICTO’s unique way of expressing time 😊

We’re so happy that you’re enjoying it.
Thank you for loving PICTO and being part of our universe.

Picto Watches からの回答

2026年5月23日

Thank you so much for your kind words 😊

We’re truly happy to hear that you enjoyed both the product and the experience with us.
Thank you for supporting PICTO — we hope it brings you many beautiful moments ahead.

Picto Watches からの回答

2026年5月18日

Hi Robert,

We’re sorry to hear about your experience and understand your frustration regarding the delay.

However, we would like to clarify that the watch ordered was a pre-order item, which was stated on the product page before purchase. Since the item was not yet in stock, the order had not been shipped or invoiced.

No payment was captured from your account, as our system only withdraws funds once an order has been packed and shipped. After cancellation, the payment reservation simply disappears automatically from the account.

We also feel that referring to the situation as “scam behaviour” is quite unfair, especially as we responded to your request the same day and immediately cancelled the order upon your confirmation.

We always strive to be transparent regarding stock availability and pre-orders, and we sincerely apologize if the process caused confusion or disappointment.

Best regards,
PICTO Team

Picto Watches からの回答

2026年5月23日

Thank you so much for your beautiful words 😊

We’re truly happy to hear that you appreciate both the design and the feeling behind the watch.
Thank you for being part of the PICTO universe 🕰️

Picto Watches からの回答

2026年6月4日

Thank you so much for your kind words. We're truly happy we could help resolve the issue and restore your confidence. We hope you and your children enjoy choosing your next watch, and we look forward to welcoming you again soon.

Picto Watches からの回答

2026年5月23日

Thank you so much for your warm words 😊

It means even more to us to hear that your children are already excited to choose their own watches.

Thank you for loving PICTO, and we hope you and your family share many beautiful moments together with PICTO.

Picto Watches からの回答

2026年5月11日

Hi Alessandro,

Thank you for your review, and we’re very sorry to hear about your experience.

This certainly does not sound normal, and we would really appreciate the opportunity to look into the issue for you before leaving with this impression of the watch.

Please reach out to us directly at hello@pictowatches.com
with a few photos of the dots you’re referring to, and we’ll gladly investigate the matter and help find a solution for you as quickly as possible.

We look forward to hearing from you.

Best Regards,
PICTO Team

Picto Watches からの回答

2026年5月23日

Thank you so much 😊

We’re truly happy to hear that you’re enjoying the watches.
Your support means a lot to our small Danish design team.

Picto Watches からの回答

2026年5月23日

Thank you — your support truly means a lot to us 😊

PICTO was created to be simple, timeless, and a little different from ordinary watches.

We’re truly happy that you appreciate the value of PICTO — the Danish design watch that expresses time through nothing more than a moving dot and line.