Pillow Partners レビュー 771

Pillow Partners からの回答

2024年1月3日

Hi Ray,

Thank you for taking the time to share your feedback with us. We're delighted to hear that the entire process, from booking to accessing the flat, was straightforward and worked well for you.

We're glad to know that the flat was clean and equipped with everything you needed during your 3-night stay. Your comfort is important to us, and we appreciate your mention about the mattress on the double bed.

Kind regards,
Kayla,
CX Team

Pillow Partners からの回答

2024年1月5日

Hello Umer,

We sincerely apologise for the challenges you faced during your stay, and we're truly sorry that we fell short of your expectations. Your experience is not reflective of the standard of service we aim to provide, and we deeply regret any inconvenience caused.

The issues you've highlighted are indeed concerning, and we take them seriously. Our team is thoroughly investigating the circumstances surrounding the incorrect key code and the cleanliness issues you encountered. We understand the importance of a comfortable and well-maintained space for our guests.

We apologise for the lack of a timely response to your email, and we're actively working to address this communication lapse to ensure it doesn't happen again in the future.

We appreciate your patience and understanding, and we would like to assure you that corrective measures are being taken to prevent a recurrence of these issues.

Kind regards,
Kayla,
CX Team

Pillow Partners からの回答

2024年1月3日

Hi Debbie,

Thank you for taking the time to share your thoughts! We're thrilled to learn that you found our property to be of a really high standard. Maintaining cleanliness and ensuring a welcoming atmosphere is a top priority for us, so it's wonderful to hear that this was reflected in your experience.

Kind regards,
Kayla,
CX Team

Pillow Partners からの回答

2024年1月3日

Hi Nyasha,

Thank you for taking the time to share your thoughts about your recent stay. We're pleased to hear that you found our flat to be of a good size, with spacious bedrooms and living areas.

It's great to know that the heating and shower met your expectations.

Kind regards,
Kayla,
CX Team

Pillow Partners からの回答

2024年1月3日

Hi Sally,

Thank you for taking the time to share your experience! We're delighted to hear that our house provided the perfect stay for your family's Christmas overflow.

Creating a spotless environment and offering great facilities are priorities for us, and we're pleased that it contributed to your positive experience. It's wonderful to know that the Christmas touches, including the tree, the beautifully set dinner table, and the thoughtful bottle of Prosecco with chocolates, added to the festive atmosphere.

Kind regards,
Kayla,
CX Team

Pillow Partners からの回答

2024年1月3日

Hi Louise,

Thank you so much for sharing your experience at Christmas 2023 Coach House Mews in Matlock! We're thrilled to hear that you found our place to be a lovely and homely accommodation.

Maintaining a spotlessly clean environment is a top priority for us, and we're pleased that it contributed to your positive experience. It's fantastic to know that the crockery and utensils were well stocked and met your needs during your stay.

We're also glad that our instructions and procedures were easy to follow, ensuring a smooth and enjoyable experience from booking to arrival.

We hope to have the pleasure of hosting you again in the future.

Kind regards,
Kayla,
CX Team

Pillow Partners からの回答

2024年1月3日

Hi Mani,

Thank you for your wonderful review! We're delighted to hear that your experience was great and that you enjoyed the location, amenities, and facilities both within and around the property. We look forward to hosting to you in the future!

Kind regards,
Kayla,
CX Team

Pillow Partners からの回答

2023年12月21日

Hi Charlie,

Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our accommodations warm, comfortable, and clean. It's fantastic to know that our location suited your needs and contributed to a great stay.

We would be thrilled to host you again in the future.

Kind regards,
Kayla,
CX team

Pillow Partners からの回答

2023年12月15日

Hi John,

Thank you for taking the time to share your experience with us. We're thrilled to hear that you and your family had a great stay at our property and found the rooms spacious, just as described.

We appreciate your understanding regarding the small hiccup with the hot water, and we're glad we could swiftly resolve the issue for you. Our aim is to ensure our guests have a comfortable and enjoyable stay, and we're grateful for your quick communication.

Kind regards,
Kayla,
CX Team

Pillow Partners からの回答

2023年12月19日 に更新

Hello Mrs Shanks,

Thank you for taking the time to share your feedback. We're thrilled to hear that you found the room spotless and enjoyed our great location.

We appreciate your insights regarding the parking process, and we apologise for any inconvenience caused. Your feedback is valuable, and we will certainly take it into consideration to improve our guest experience. We understand the importance of accessibility, especially for those with young children or disabilities.

We'll work on making the parking process more convenient, and we hope to have the opportunity to welcome you back in the future.

Kind regards,
Kayla,
CX Team

Pillow Partners からの回答

2023年12月15日

Hi there,

Thanks a ton for the awesome review! We're thrilled to hear that you had a great time during your stay in our apartment. It's fantastic to know that you found everything to your liking.

Kind regards,
Kayla,
CX Team

Pillow Partners からの回答

2023年12月15日

Hi Morris,

Thank you so much for taking the time to share your experience! We're delighted to hear that you found our property clean and enjoyed its quiet, central location. It's fantastic to know that we could contribute to making your stay enjoyable.

Kind regards,
Kayla,
CX Team

Pillow Partners からの回答

2023年12月6日

Hi C Woodcock,

Thank you so much for taking the time to share your wonderful experience with us! We are delighted to hear that you thoroughly enjoyed your 10-week stay in our apartment.

It warms our hearts to know that you found the apartment cosy and well-equipped. We strive to create a comfortable and welcoming environment for our guests, and we're thrilled that we succeeded in meeting your expectations.

We're especially grateful for your kind words about our Property Manager, Krissy. Providing excellent customer service is a top priority for us, and it's fantastic to hear that Krissy was always helpful and friendly throughout your stay. We'll be sure to pass on your compliments to her.

Kind regards,
Kayla,
CX Team

Pillow Partners からの回答

2023年12月6日

Hi Ken,

Thank you so much for your kind words! We're thrilled to hear that our property felt like a "home away from home" for you. Creating a comfortable and welcoming environment is our goal, and it's wonderful to know that we achieved that during your stay. We hope to host to you again!

Kind regards,
Kayla,
CX Team

Pillow Partners からの回答

2023年12月4日

Hi Caroline,

Thank you for sharing your experience with us! We're thrilled to hear that you absolutely loved your stay at Lallan Shores and that the property exceeded your expectations.

It's fantastic to know that despite a small issue with the heat/boiler upon your arrival, our team's responsiveness ensured a quick resolution, allowing you to fully enjoy your time with us. We look forward to welcoming you back on your return.

Kind regards,
Kayla,
CX Team

Pillow Partners からの回答

2023年12月4日

Hi Jeffrey,

Thank you for your feedback! It's fantastic to know that you appreciated the beauty of our recently refurbished Fig Tree Hotel and found the location ideal. We're delighted that the ambience and the tasteful standard of our rooms added to your comfort and overall satisfaction.

Your compliments on our friendly staff and excellent breakfast are truly appreciated. We look forward to hosting to you again!

Kind regards,
Kayla,
CX Team

Pillow Partners からの回答

2023年12月1日

Hello JSW,

We are delighted that your enjoyed your stay and the property was a great place for you! We hope to host you again.

Kind regards,
Kayla,
CX Team

Pillow Partners からの回答

2023年12月1日

Hi Nicky,

Thank you so much for taking the time to share your feedback with us! We're thrilled to hear about your positive experience, and we're delighted that Pillow Partners could accommodate your client's extended stay.

Our team is committed to going above and beyond to ensure the comfort and satisfaction of our guests, and it's wonderful to know that our efforts were appreciated. We look forward to hosting to you in the future!

Kind regards,
Kayla,
CX Team

Pillow Partners からの回答

2023年11月29日

Hi Amanda,

We are delighted that the location was perfect and the accommodation was great! We look forward to hosting to you again!

Kind regards,
Kayla

Pillow Partners からの回答

2023年11月23日

Hi Tom,

Thank you for taking the time to share your positive feedback with us! We are delighted to hear that you had a great stay at our apartment.

It's fantastic to know that the cleanliness and heating met your expectations. We appreciate your note about the bed pillows, and we'll certainly take that into consideration for future improvements. We are, however, pleased that you found the beds comfortable and enjoyed the privacy of the rooms. We're also happy to hear that the location worked well for you, being only a 25-minute walk from the train station. We look forward to welcoming you again!

Kind regards,
Kayla,
CX Team