Pimentae ロゎ
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Pimentae レビュヌ 230

•
TrustScore 5段階評䟡の4.5

4.3

アルコヌル販売店
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5぀星のうち1の評䟡

Don't assume you'll get your order when advertised. Ordered as a present given the delivery time advertised as next working day if ordered before 1pm. Ordered before 7am on a Monday and not given to R... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I ordered the Spicy Margarita set as a Christmas gift, and unfortunately one of the glasses arrived smashed. I emailed the company honestly not expecting much to be done, but I was completely blown... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

As a long-term margarita lover I was a little dubious about trying a can of ready-made margarita but I couldn’t have been more wrong. These Pimentae margaritas are fantastic and really hit the spot. T... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

5 stars Best customer service I have received from an online company. Initial order arrived super quick but was wrong. Emailed customer service and they were so apologetic and had a replacement... もっず芋る

䌁業が回答したした

䌁業情報

  1. アルコヌル販売店
  2. アルコヌル補造業者
  3. カクテル バヌ

圓該䌁業による蚘述

Premium tequila cocktails that aim to liberate the way you enjoy tequila. Female founded and crafted in London, we pride ourselves on quality and experience.

連絡先

4.3

優良

TrustScore 5段階評䟡の4.5

230件のレビュヌ

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

Margaritas for Cinco de Mayo party

We bought a box of the Spicy Margaritas to have at a party and they were a HUGE success! Everyone loved them as they were something a bit different, but it really helped that we could just put them into pitchers and people could help themselves rather than having to make batches ourselves. Would really recommend!

2025幎5月5日
Pimentae ロゎ

Pimentae からの回答

So happy to hear you enjoyed them! 💖

5぀星のうち1の評䟡

I had the wrong order and have been


I had the wrong order and have been trying to contact the company and no one has replied I am due a refund

2025幎5月1日
Pimentae ロゎ

Pimentae からの回答

Hi Claire,

Thank you so much for your message, and I’m really sorry for the delay in getting back to you.

We always aim to reply as quickly as possible, but as we work through messages from oldest to newest, having a few ongoing email chains meant yours was unfortunately getting pushed to the top each time, which caused a bit of a delay on our end. I completely understand how frustrating that must have been and I’m so sorry for the inconvenience!

We’re on it now and will make sure everything is followed up properly. Thank you again for your patience—it really means a lot.

Warmly,
The Pimentae Team x

5぀星のうち5の評䟡

Buying online was easy and as an added


Buying online was easy and as an added bonus I received a discount. Product as always great quality.
Very disappointed with Yodel. I was not at home when advised of the delivery and there was no option to have my order left at a safe place, delivered to a neighbour or to rearrange the delivery date. Extremely inconvenient.

2025幎4月18日
Pimentae ロゎ

Pimentae からの回答

Hi there,

Thank you so much for your lovely words about our product and your experience shopping with us—we’re so glad you found it easy and got to enjoy a cheeky discount too!

We're really sorry to hear about the issues with Yodel. That definitely doesn't match the smooth experience we want for our customers, and we completely understand how frustrating that must have been. We’re always working to improve and will pass this feedback on to our courier partners.

Thanks again for your support—it means the world to our small team 💛

Warmly,
The Pimentae Team x

5぀星のうち5の評䟡

Delicious

In Love with the new grapefruit margarita, super tasty and fresh, perfect serve over lots of ice. Highly recommend 👌

2025幎4月20日
Pimentae ロゎ

Pimentae からの回答

So glad you're loving it! 🥰

5぀星のうち5の評䟡

Brilliant service

Brilliant service, yet again! Super easy ordering and fast delivery for the reliably delicious spicy marg; keep at it because you’re smashing it!

2025幎4月19日
Pimentae ロゎ

Pimentae からの回答

That means the world! Thanks Barney ❀

5぀星のうち4の評䟡

Great product

Great product, delivery could be quicker!

2025幎3月6日
Pimentae ロゎ

Pimentae からの回答

Thanks so much for the feedback! We'll look at adding quicker delivery options asap 💖

5぀星のうち5の評䟡

Lush Drinks

My second time ordering and definitely not the last. Bought some drinks for a friend and it arrived swiftly the next working day. Thanks

2025幎3月6日
Pimentae ロゎ

Pimentae からの回答

We're so happy to hear this! Thanks Amanda, we really appreciate it 💖💖💖

5぀星のうち1の評䟡

I doubt it if this company (Pimentar)


I doubt it if this company (Pimentar) is real because I ordered two bottles of Tajin Clasico Seasoning about 3 weeks ago and no delivery was made. This order was meant to be delivered the following day. They keep sending me messages that the order is ready to be shipped for the past 3 weeks and up till now nothing has been delivered. I would be grateful if they could refund my money or I'll contact the credit card provider which I used in making the order.
Their service is not a good one.

2025幎2月17日
Pimentae ロゎ

Pimentae からの回答

Hi Oladunni, we're sorry that you have had this experience and we always try our best to offer our customers the help that they need. We already emailed you about your order and communicated that Royal Mail have tried to delivery multiple times since the 21st February. We also re-sent you your tracking link so that you could select an option to either re-book or collect from a pick up point. Please feel free to respond to our email and we are more than happy to assist with this.

5぀星のうち5の評䟡

Perfect

Perfect packaging, delivery and a delicious product. Will definitely be ordering from them again.

2025幎2月18日
Pimentae ロゎ

Pimentae からの回答

Thank you Hannah, we are so glad you enjoyed the cocktails

5぀星のうち5の評䟡

Great Margarita's

Very helpful when I raised a query. Great product. We love the Spicy Margarita so much we purchased the box. Happy days drinking Margaritas!!

2025幎2月7日
Pimentae ロゎ

Pimentae からの回答

Thank you Jill, so glad you loved the Spicy Margarita

5぀星のうち1の評䟡

Long delivery and poor customer service

Don't assume you'll get your order when advertised. Ordered as a present given the delivery time advertised as next working day if ordered before 1pm. Ordered before 7am on a Monday and not given to Royal Mail until the Friday afternoon. Failed to respond to my email chasing the order. The product itself might be ok, I can't comment on that as it's still not been delivered!

2025幎2月17日
自発的なレビュヌ
Pimentae ロゎ

Pimentae からの回答

Hi Caroline,

I’m so sorry to hear about your experience, and I completely understand your frustration. This is absolutely not the level of service we aim to provide, especially for gifts and special occasions.

Your order was dispatched on time and handed over to Royal Mail. Unfortunately, there has been a delay on their end at the local depot. We’ve already reached out to them to ensure a reattempt at delivery as soon as possible. I also sincerely apologise for the delay in responding to your email—we never want our customers to feel unheard, and we’re working to improve our response times moving forward.

Thank you for your patience, and please don’t hesitate to reach out if there’s anything else we can do. We’re committed to making things right and ensuring this doesn’t happen again.

5぀星のうち1の評䟡

Staff have no idea on stock delivery.

Wanted to purchase the spicy margarita gift hamper as a Christmas gift but was sold out. Contacted to ask if expecting more stock and told yes, would be in end of that week. Waited
 no update. Contacted again, said end of next week now. Waited again
 no update. Contacted for third time, told would not be until start or January. Start of January, still no update. Contacted again and told - probably not until February. Staff seem utterly clueless to on stock levels and delivery times. Whilst I appreciate Christmas is a busy time of year, don’t tell a customer you are expecting a delivery of the product they want in a few days when it’s actually months/you have no idea.

2025幎1月16日
Pimentae ロゎ

Pimentae からの回答

Hi there,

Thank you for sharing your experience, and we're truly sorry for the frustration caused. We were restocking during that period but unfortunately sold out within hours each time, which led to delays and miscommunication on our end. We completely understand how disappointing this must have been and apologize for not managing expectations better.

We’re reviewing how we communicate stock updates to ensure this doesn’t happen again. Thank you for your patience, and if there’s anything we can do to make this right, please let us know.

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