Pixelsレビュー 

Great company. I would recommend to friends and family to buy there some home stuff like shower curtains, pillows, wall pictures, tea mugs and so on.....

I love looking at pixels for the beautiful artistry from the artists I love. The variety is fantastic. And, I am a big puzzler, so I love getting the artwork as a puzzle which I did here. However, you have to be willing to pay a big price for the puzzle because once done, unless you find a kindred soul, your investment is over.

I placed an order of 4 items a day before their website’s cut-off date to receive my shipment by Christmas. One item shipped the next day. Another created a shipping label right away but failed to ship for 11 days until I called about it which was finally delivered on Christmas Eve. The last 2 items weren’t even shipped until after Christmas. The shipping costs totaled a third of the entire order and after I emailed them about my experience they offered me half of my shipping cost back to me. 2 items were shirts and of good quality and 2 were pillows that were poorly crafted with potato sack like low quality polyester material and were the late items. The artistry was great and it would’ve been nice to get a few more things with the same designs but I’ll never shop with this site again.

The customer service for Pixels is very mixed and not organized. I had a simple issue with a print file for a yoga mat which I reached out about within 12 hours of the order, and the initial reply from customer service completely ignored my questions about print extents and instead focused on color tones and expressed no changes could be made. I then got on the phone and was told I could cancel and I would be refunded in 24-48 hours, so I said "great" and requested a cancellation that day and put in ANOTHER order and paid an even bigger price (no longer got the 20% off that i had on my initial order).

Fast forward to the next day and when asked to confirm when my refund would arrive, I was told that the cancellation could not be processed because it was not within 24 hours. It was absolutely within 24 hours and no other explanation was provided. So I get on the phone with someone else and I was told I had to reject the delivery and send it back for a refund - obviously this is good news I can get a refund after all, though it will take much longer. Why this was not communicated in email makes no sense to me, the answer was right there to clarify things. A lot of this comes from the fact that Pixels isn't even manufacturing these things themselves, they outsource to an entirely different company, Mia Merchandise. In fact I was confused at first why I was getting shipping notifications from a company I didn't recognize.

This system with conflicting customer service information and multiple companies involved with automation makes for a terrible and confusing customer experience.

I only give above 1 star because at least the people on the phone were nice and able to be reached immediately upon calling - that is rare these days. But how valuable is that if they are going to tell you things completely different than their "higher up" rep on email customer service?

Due to all of this complication for a simple mat print (that should've been easily fixed in their software in a matter of seconds) I won't ever be ordering with this company again, unfortunately.

Edit: Reduced to one star as I received the product in the mail and it's nothing like advertised on the website. The yoga mat has a different backing, and it included no carrying bag like advertised. The print quality is terrible despite my image being 300 DPI. I'm shocked this company has the 4 star average rating it does because out of every internet retailer I've bought from this has to be one of the sketchiest and outright bad I've dealt with.

Great customer service. No issues with delivery and prices.

I still have two open orders that I've not received? These guys are usually so good, I'm not sure what the hiccup is as of yet!!

The greeting card is good quality.

Great artworks. Good customer service and quick turnaround.

I was vary happy with the efficiency, packaging, and delivery of the piece I ordered.

Very nice gift and came back in nice shape

Purchased beautiful shower curtain. Material and image quality very good.
I love my purchase.

The cards that I ordered were perfect for my Granddaughter’s 13th birthday! She was amazed that I found her 2 different Blue Angels cards that she was able to get several pilots to sign! The cards were of excellent quality and arrived quickly! I will be making purchases from Pixels again!

What I appreciate most is the accuracy with which the art was recreated. The graphics were clear, colorful and free any distortions. The order arrived in a timely manner and was well packaged to prevent damage. Many thanks.

Great selection of cards I had no idea existed. I chose a Honeymooner one for a friend. It was right on and wonderfully done.

Everything about my order!!! It was amazing! The packaging was awesome as well. Thank you Pixel's. I will be ordering more and I will tell everyone how great this company is!😊

Wonderful card. The artwork is impeccable.

His product was shipped immediately and was as advertised.

The T-shirt is really cute. Very high-quality. I’ve already ordered two more T-shirts from the same artist.

I ordered a simple photo on this website. When ordering it is mentioned delivery 2-3 days, when contacting them, their AI reply messages kept on saying is actually processing time and is up to 8 business days. Again - for a plain print!! Needless to say I paid already 120 euros and 8 days passed and still no sign of my order being processed. I mentioned to them it was supposed to be a gift and we plan on travel already this week. They completely ruined our plans. I obviously don't recommend and I believe they are scammers, arranging here only positive reviews for themselves. I lost 120 eur but hope others will know better than choosing this website.