Pixelz レビュー 1,011

Pixelz からの回答

2023年3月30日

Hi Kim,

Thank you so much for your supportive words.

We’re glad to hear that our services work for your business as your satisfaction is always our biggest goal. For any problems you require our assistance with in the upcoming time, we remain at your disposal.

Sincerely,

Linh Lê
CX Champion

Pixelz からの回答

2023年3月16日

Hi Rokon,

Thank you for taking the time to leave us such a positive review. It means a lot to us.

If you have any concerns or questions while experiencing our services, don’t hesitate to let us know via cs@pixelz.com.

All the best,

Linh Lê
CX Champion

Pixelz からの回答

2023年2月6日

Hi Mark,

Thanks so much for your kind words, it really makes our day.

For any other concerns or questions you might have in the future, feel free to let us know at any time via cs@pixelz.com. It's our pleasure to be of assistance.

Warmly,

Linh Lê
CX Champion

Pixelz からの回答

2023年1月24日

Hi Camilla,

We can’t thank you enough for your kind words.

Our Global Customer Support team here at Pixelz is thrilled to receive such great feedback.
Please feel free to contact us at any time if you need help with the services.

Thanks again and have a lovely day!

Kind regards,

Linh Lê
CX Champion

Pixelz からの回答

2023年1月24日

Dearest Patrick,

Thank you for the taking the time to leave a review! We’re happy to hear our customer success team was able to answer all your questions and even assist in finding the best possible setup for your project. It is always a pleasure to work with you, Patrick.

Best regards,

Linh Lê
CX Champion

Pixelz からの回答

2023年1月24日

Hi Fredrik,

Thank you so much for taking the time to give us such a wonderful review! It means the world to us.
We are incredibly grateful for your trust in Pixelz throughout all these years, and we look forward to many more years to come!
Again, thank you for your kind words, and we look forward to assisting you with your upcoming projects.

Best regards,

Linh Lê
CX Champion

Pixelz からの回答

2023年1月24日

Hi Erin,

We can’t thank you enough for your kind words about Pixelz. Your review means a lot to us and lets us know we’re on the right track.

We love getting to collaborate with all our customers and it's great to know that our services are helpful to your business.
And if you wish to share more thoughts with us or every have any questions, feel free to contact us at any time via cs@pixelz.com.

Warmly,

Linh Lê
CX Champion

Pixelz からの回答

2023年1月24日

Hi there,

Thanks for taking the time to share your experience with us. We’re gladover the moon to hear that you’re satisfied with the turnaround time.

If you have any concerns or questions regarding your orders in the future, don’t hesitate to let us know via cs@pixelz.com.

Regards,

Linh Lê
CX Champion

Pixelz からの回答

2022年12月1日

Hi Lebinho,

We're so thrilled to see such great stars from you. They really brighten our day 🙌
Our team and I are really happy to know that our editing service and the customer support channel work for your business, which is always what Pixelz has pursued since the beginning of our platform.

Regarding your monthly subscription, I totally can understand your thoughts on it. As you might know, Pixelz is first and foremost a technology company that focuses on the post-production image editing space. Where we leverage AI and Machine learning to help offer the best results in the quickest amount of time.

Alongside this, we have built a suite of tools in your account that allows you to get the most out of our services. For example the rejection tool, advanced image viewer, and many more.

Your monthly subscription fee goes towards helping us maintain the many tools at your disposal. It also allows us to better grow our AI and Machine Learning systems and develop even more cool tools in the future. We are always looking to grow and expand our product offering.

On the other hand, the image editing fee is based on the amount of time our editors spend on editing your images.

I hope my explanation helps clear things up for you. Please let me know if you have any further concerns or questions. Once again, our whole team is grateful for your positive review and we look forward to your upcoming orders in our system 😊

Kind regards,

Linh Lê,
CX Champion

Pixelz からの回答

2022年11月17日

Hello Niklas,

I do believe that you are doing well.

We all are so moved and fired to receive your feedback on our service here
Following Pixelz's missions from scratch, our whole team is doing our best day by day, to bring about the true values that all of our clients deserve to receive for their choosing Pixelz among various vendors out there. And seeing such a nice rating from you, we know we're chasing the right path.
It's the biggest motivation for us to further complete the optimal satisfaction for you.

Once again, thanks so much for your feedback, and you absolutely can reach out back to us for any other concerns or questions you might have regarding our services or your upcoming orders. It's our pleasure to be of your assistance.

Sincerely,

Linh Lê
CX Champion

Pixelz からの回答

2022年11月1日

Hi Christina,

Thank you so much for the fantastic review and for sharing your experience with us.

I'm happy to hear that our team has provided you with excellent service. Your great feedback has been shared with our entire team at Pixelz, and it really made our day!

Thank you for your trust in Pixelz for the last 7 years. We look forward to being your partner for many more years to come.

Best regards,

Van Nguyen
CX Champion

Pixelz からの回答

2022年11月1日

Hi Gabriella,

We are incredibly grateful that you took the time to leave us a 5-Star review. It means a lot to us.

Fast turnaround along with high-quality retouching is one of the core values that we're always eager to give to our valued customers.

Thank you so much for choosing Pixelz!

Have a lovely day!

Best regards,

Van Nguyen
CX Champion

Pixelz からの回答

2022年10月20日

Hi Diletta,

Thank you so much for taking the time to leave an excellent rating! We really appreciate it.
We’re so happy you loved your experience and can’t wait to assist you in your upcoming projects.

Have a great day!

Van Nguyen
CX Champion

Pixelz からの回答

2022年10月6日

Hi Glenn,

Thank you so much for your kind words! We're grateful to have you as our client and are happy to hear that you're satisfied with our services.

We pride ourselves on timely communication and professionalism. Thank you for choosing Pixelz, and we hope to be of assistance in your upcoming projects.

Best regards,

Van Nguyen
CX Champion

Pixelz からの回答

2022年9月30日

Hi Mev,

Thank you for letting us know about this. We are sorry that your experience with the account cancellation process didn’t quite match your expectations.

We are working with our Product team to review this process and to make it easier for our users going forward. Your detailed and honest feedback is very much appreciated.

Our Customer Experience Director will contact you in person to get more insights into this and to improve your experience with our services.

Kind regards,

Van Nguyen
CX Champion

Pixelz からの回答

2022年10月3日 に更新

Hi Jan,

Thank you very much for your feedback. I’m very sorry to hear that you had an unpleasant experience. I really appreciate you bringing this issue to our attention.

First, looking at your account, I see that the subscription was automatically paused in April. This means that whenever we see inactivity in your account for one billing cycle, we automatically pause your subscription, so you pay only the Pause fee ($4/month) instead of the full monthly subscription fee. That is an update to the Pause feature that we launched earlier last year, understanding that for some of our clients, product photography is seasonal.

We’re normally known for our exceptional attention to detail, and we regret that we missed the mark in this case. After reviewing the case with our Support team, I see that it could have been handled better if we had followed up with you after giving you instructions on how to cancel your subscription and before the renewal date. This is on us.

We've requested a refund for the subscription fee you were just charged. Again, thank you for taking the time to give us this very honest review, and we apologize for any inconvenience it might have caused.

Kind regards,

Van Nguyen
CX Champion

Pixelz からの回答

2022年9月29日

Hi Philip,

Thank you so much for leaving us such a wonderful review. We are thrilled that you're happy with the experience.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Again, thanks for your kind words, and we look forward to assisting you with your upcoming projects.

Best regards,

Van Nguyen
CX Champion

Pixelz からの回答

2022年9月29日

Hi Etienne,

I am sorry to learn that your onboarding process has not been smooth.
In a sense, the back and forth communication does put a strain on the process. I believe that it is necessary to ensure that the specifications performance meet your expectation. Please rest assured that we have reviewed your case attentively to adjust and optimize the process.

The bug was just a one-time issue and has been resolved already. Your insightful feedback during this period is very much appreciated, and it does help us a lot to resolve the issue.

Again, thank you so much for your feedback and cooperation.

Best regards,

Van Nguyen
CX Champion

Pixelz からの回答

2022年8月4日

Hi Tori,

Thank you so much for your feedback. It's great to hear that you've been satisfied with your experience with Pixelz.

At Pixelz, we believe all customers deserve to be successful on our platform. I'm confident we can live up to your expectations and impress you more moving forward.

Kind regards,

Van Nguyen
CX Champion

Pixelz からの回答

2022年7月11日

Hi Annika,

The team here at Pixelz is thrilled to receive such a fantastic review, thank you so much!

Fast turnaround along with high-quality retouching is one of the core values that we always try our best to deliver to our valued customers.

We look forward to assisting you in your upcoming projects.

Have a great day!

Kind regards,

Van Nguyen
CX Champion