PK-Kicks レビュー 55

PK-Kicks からの回答

2026年3月21日

Thank you for your feedback and for purchasing from us. We’re glad to hear you like the sneakers!

We sincerely apologize for the delay and for any inconvenience caused. We’re actively working on improving our shipping speed and communication to ensure a smoother experience for our customers in the future.

We really appreciate your patience and understanding, and hope to serve you even better next time!

PK-Kicks からの回答

2026年3月18日

Thank you for your feedback and for your patience. We are very happy to hear that you are satisfied with the sneakers and their authenticity.

We sincerely apologize that the process felt too long. We are continuously improving our service and shipping process to provide a better experience for every customer.

Thank you for your support.

PK-Kicks からの回答

2026年3月7日

Hello,

We are sorry to hear about your experience and truly understand your frustration. This situation was certainly not the experience we want any customer to have.

According to the shipping records, the first package was returned due to delivery limitations with USPS in your area. We always try our best to assist customers in these situations, but sometimes shipping issues outside of our control can unfortunately occur.

That being said, we definitely want to review this case again and help resolve the issue for you. Please contact our support team with your order number so we can investigate the shipment details and find a suitable solution.

Customer satisfaction is very important to us, and we appreciate the opportunity to make this right.

PKKICKS Support Team

PK-Kicks からの回答

2025年12月8日

Dear [Customer],

I sincerely apologize for the negative experience you had. Previously, your order was handled by an employee who lacked responsibility, and I did not personally oversee the process, which resulted in poor service. I am truly sorry for this.

I have now taken over the process personally to ensure that everything goes smoothly moving forward. If possible, could you kindly provide me with a contact method so I can assist you directly and make sure your concerns are fully addressed?

Thank you so much for your understanding and patience. I will do my utmost to resolve this for you.

Best regards,
Eva

PK-Kicks からの回答

2025年12月9日

Dear Customer,

I sincerely apologize for the delay in expressing my apology. The situation became complicated due to mishandling on our side, and I am truly sorry.
I completely understand your feelings and why you would be disappointed.

I genuinely hope you can give us another chance so that I can continue to follow up on this matter for you.
If you are willing to contact me, I will make sure to resolve the return and refund issue as quickly as possible and ensure that you do not have to go through such an inconvenience again.

Thank you for your patience, and thank you for allowing me the opportunity to assist you once more.

PK-Kicks からの回答

2025年12月9日

Dear Customer,

I am truly sorry for the inconvenience this has caused, and I completely understand your disappointment and frustration.
You placed your order on December 6 and only received one email notifying a delay, yet your shoes have still not arrived, and you did not receive any further response from us. This is clearly a shortcoming on our part, and I sincerely apologize for it.

Please rest assured that I will personally follow up on your order immediately, investigate the situation, and make sure your shoes are shipped as soon as possible or provide an appropriate compensation.
Your feedback is extremely important to us, and I will ensure that similar issues do not happen in the future.

Thank you again for your patience and understanding. I truly hope you can give me the opportunity to continue handling this matter for you. I will personally follow up until it is fully resolved to your satisfaction.

PK-Kicks からの回答

2025年12月9日

Dear Customer,

I sincerely apologize for the inconvenience caused by your order from September not being received, and for the promised refund that has not yet been processed. I completely understand your disappointment and frustration.
This was clearly our mistake, and I am truly sorry for the trouble it has caused you.

Please rest assured that I will personally follow up on this matter immediately, verify the order and inventory situation, and arrange your refund or provide another appropriate solution as soon as possible.
To resolve this issue more quickly, could you please provide a convenient way for me to contact you, such as a phone number or email? I will communicate with you directly to ensure this matter is properly resolved and that you do not experience such inconvenience again.

Thank you again for your patience and understanding. I sincerely hope you can give me the opportunity to continue handling this matter, and I will do everything I can to resolve it.

PK-Kicks からの回答

2025年12月9日

Dear Customer,

I sincerely apologize for the inconvenience you’ve experienced as a repeat customer, receiving the Air Jordans Retro 4 that did not match the website photos, and not receiving a return address or response despite multiple emails and calls. I completely understand your disappointment and frustration.
This was a failure on our part, and I am truly sorry for the unnecessary trouble it has caused you.

Please rest assured that I will personally follow up on this matter immediately, confirm the return address, and arrange your return and refund as soon as possible.
To resolve this issue more quickly, could you please provide a convenient way for me to contact you, such as a phone number or email? I will communicate with you directly to ensure this matter is properly resolved and to prevent you from experiencing a similar situation again.

Thank you again for your patience and understanding. I truly hope you can give me the opportunity to continue handling this matter, and I will do everything I can to resolve it to your satisfaction.