Planète Chocolat レビュー 

Hands down the worst internet order experience EVER. This outfit is a total joke and a FRAUD. Ordered expensive chocolate truffels to be send to Germany.
These nitwits sent them to some person in Denmark!! Their customer service is a joke and disgrace - I had to find the phone number via some internet research in order to speak to a real person who was clueless and entirely disorganized - with screaming babies in the background. I wonder if this outfit is a confiserie or a freaking amateur day care center.
DO NOT deal with this train wreck of a fraudulent company- you WILL REGRET IT!

Die Künstlerpralinen schmeckten gar nicht gut. Zum Teil haben diese einen seifigen Nachgeschmack. Sie kosteten 35,00 € für 250 Gramm. Das sind die Pralinen nicht wert.

Well I'm really very unhappy with their client customer service (disinterested in my complaint), delivery claims and communications (a brief response with no solutuon or offer of any recompense), and the resultant service, although they are blaming DHL (I think, as I've had no response in that regard from them to my complaint).
Before noon I had ordered £40 quids worth of chocolates which, they catagorically claimed on their order page as an enticement to order, would be immediately dispatched and delivered DHL next day if ordered by 2:00PM. I then get an email on the supposed delivery date from DHL, blaming "late delivery at our distribution depot"..".delivery scheduled for three days later". Three days after my wife's birthday.
Don't bother ordering on the basis of the order lead-in page claims.
Very dissappointed of Tonbridge Wells (not really from Tonbridge...but it's funny :-) )

The worst customer service I have ever received. My order wasn't marked ready to ship and my order looked like it was going to send late, so I emailed customer service trying to find out what was going on. They sent me a page that was very hard to find, regarding shipping to my country and apparently I ordered it one day too late for it to arrive on time. Nobody told me this, at all. Since the item wasn't even prepared yet, I requested the order to be cancelled -- both a refund or store credit would be acceptable.

I have never been denied a refund before. Planete Chocolate denied my refund. The item shipped later than expected, what was meant to be a romantic surprise became a confusing gift. Almost a year later I get an automated message wondering why I haven't returned. THIS IS WHY!

I responded to that email informing them of this, and it was the same customer service representative from last year!! His only response was "I apologise again for your bad experience" with no attempt to make things right. Imagine trying to complain about bad service, and the person receiving your complaint is the person you're complaining about.

With all the other services available that offer gourmet chocolate, it's not with it to order from Planete.