Play Boabet レビュー 47

Play Boabet からの回答

4日前

Hi Vegard!

Thank you very much for your review!!

We would love to hear more about your feedback what made it difficult to verify your account! Please do drop us an email at support@boabet.com to provide us with some feedback as we strive to always improve our services!

Thank you and kind regards!

Team Boabet

Play Boabet からの回答

2026年4月8日

Dear Vegard,

Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience and understand how frustrating this situation must have felt.

We would like to clarify a couple of important points that may help explain what happened. When a new account is created or certain account activities occur, our verification (KYC) process may be required. This is a standard procedure designed to ensure the safety and security of all our customers, and it can take up to 72 hours to be fully completed. During this time, some account features may be temporarily limited.

Additionally, please note that deposits may be subject to wagering requirements, similar to bonuses. These conditions are outlined in our Terms and Conditions, which we always encourage customers to review to better understand how their account operates.

That said, we truly regret that this was not clearly communicated or that it negatively impacted your experience. Your feedback is very important to us, and we will use it to improve how we communicate these processes going forward.

If you need any further clarification or assistance, please don’t hesitate to reach out to our support team, we’re here to help.

Boabet Support Team.

Play Boabet からの回答

2026年4月6日

Hi Tommy,

Thank you for taking the time to share your feedback.

We’re very sorry to hear about your experience, and we completely understand how frustrating this must feel. That’s certainly not the experience we want for our customers.

We’d really appreciate the chance to look into this further for you. Please feel free to contact us via Live Chat or send us an email at support@boabet.com with a bit more details, and we’ll be happy to review your case.

Regarding bonuses, while they do come with wagering requirements, you always have the option to forfeit a bonus. This option is also available on the withdrawal page, should you prefer to withdraw your balance instead.

Kind regards,

Boabet Support Team

Play Boabet からの回答

2026年3月25日

Hey Matas,

Wow! Congratulations on your win!!

Thank you so much for the kind words! 🌟 It truly means the world to us to hear you’re enjoying your time at Boabet. Our team works hard to bring the fun and fairness every day, and messages like yours keep us motivated.

If there’s ever anything we can do to make your experience even better, don’t hesitate to let us know. We're always here for you! 💛

Wishing you the best of luck on your next spin! 🍀

Boabet Support Team 🎰✨

Play Boabet からの回答

2026年3月10日

Hello Marianne,

Thank you very much for your feedback. We have requested more information on your situation, once we recieve this we will investigate this for you and get back to you with an answer as soon as possible.

Best regards,
Team Boabet

Play Boabet からの回答

2026年3月7日

Hi C.T.,

Thank you for your feedback—we totally understand how frustrating it is when withdrawals take longer than expected. That’s not the experience we want for you, and we’re here to sort it out quickly.

Could you please email us at complaints@boabet.com? Our team is standing by to investigate and make sure your funds get to you as smoothly as possible.

Thanks for your patience, and fingers crossed for your next big win! 💵🎉

Boabet Support Team

Play Boabet からの回答

2026年3月7日

Hi Martin,

Thank you for taking the time to share your question with us!

For the most accurate information, please contact our support team directly by sending your question to complaints@boabet.com. They’ll be able to look into it and assist you.

We’re always here for you 💛

Warm regards,

Play Boabet からの回答

2026年2月26日

Hello Rahim,

Thank you very much for your feedback. We have requested more information on your situation, once we recieve this we will investigate this for you and get back to you with an answer as soon as possible.

Best regards,
Team Boabet

Play Boabet からの回答

2026年2月26日

Hello Josef,

We can see that you have already created another review prior to this one about the same issue. On that one we have requested more information so we can look into this further for you. Once we receive more details we will investigate this thoughougly and update you as soon as possible.

Best regards,
Team Boabet

Play Boabet からの回答

2026年2月26日

Hello,

Thank you very much for your feedback. We have requested more information on your situation, once we recieve this we will investigate this for you and get back to you with an answer as soon as possible.

Best regards,
Team Boabet

Play Boabet からの回答

2026年2月26日

Hello,

Thank you very much for your feedback. We have requested more information on your situation, once we recieve this we will investigate this for you and get back to you with an answer as soon as possible.

Best regards,
Team Boabet

Play Boabet からの回答

2026年2月19日

Hi Yonatan,

Thanks a million for your amazing feedback! 💬💛 We’re absolutely thrilled that you’re having a great time with us — that’s what we’re all about!

Your support means everything, and we’re always looking to keep the good times rolling. If you ever need help or have suggestions, you know where to find us.

Here’s to more big wins and even bigger smiles! 🎉🎰

BoaBet Support Team 🍀🌟

Play Boabet からの回答

2026年2月19日

Hi player,

Thank you for your feedback — we completely understand how frustrating this situation must feel, especially when you're trying to complete a withdrawal. That’s definitely not the experience we want for you.

Regarding the document upload, if you're experiencing any issues uploading through the website, you can absolutely send your documents to us directly via email at complaints@boabet.com
. Alternatively, you can contact our Customer Support via live chat and share the documents there — our friendly and knowledgeable agents will gladly assist you with uploading them and guide you through the process step by step.

The maintenance message you encountered may have affected certain sections of the platform temporarily, but withdrawals are never intentionally restricted. We’re here to ensure everything is completed as smoothly as possible.

Please reach out so we can prioritise your case and help resolve this quickly.

Thank you for your patience, and we’re here whenever you need us 💛

BoaBet Support Team 🎰✨

Play Boabet からの回答

2026年2月19日

Hello Miklós,

Thank you for sharing your feedback.

Upon carefully reviewing your case, we can confirm that your withdrawal of 84,375 HUF has been successfully processed and the funds were correctly sent to your registered bank account. We also sent you a detailed email update on 16/02/2026 regarding this matter, however, we did not receive a response from you.

The delay was caused by an issue on the payment service provider’s side, and we sincerely apologise for the inconvenience this caused. As promised, we followed up on the matter and ensured that it was resolved as quickly as possible.

From our side, the correct amount has been transferred successfully. If you still have any concerns, please reply directly to our previous email and we will gladly assist you further.

Kind regards,
BoaBet Support Team

Play Boabet からの回答

2026年2月9日

Hey Player,

Thank you for sharing your experience — we’re really sorry to hear how frustrating this has been. That’s definitely not the impression we want to give.

Just to clarify one important point: the Cash Out feature only applies to real cash bets. If a free bet or bonus is cashed out, no funds are credited back to the account, even if the option appears as successful.

That said, we absolutely want to review your specific case and address your concerns around settlement times as well. Please reach out to us directly at complaints@boabet.com
, and our team will be happy to look into this for you personally.

We appreciate you taking the time to raise this and hope we can make things right.

Warm wishes,
BoaBet Support Team 🎰✨

Play Boabet からの回答

2026年2月9日

Hey Akos,

Thank you for taking the time to share such detailed feedback, we really do appreciate both the positives and the areas you feel we can improve.

We’d just like to clarify that our Complaints Team did respond to your case, with a reply sent on 06/02. It’s possible this message may have been missed or landed in a spam folder, but we definitely haven’t ignored your complaint.

We’re very much here to help, and our aim is always to resolve issues as quickly and fairly as possible. If anything is still unclear or unresolved, please reply directly to that email or reach out again, and we’ll make sure this is followed up as a priority.

Thank you again for your honest feedback, it helps us improve, and we hope to restore your confidence in us.

Warm regards,
BoaBet Support Team 🎰✨

Play Boabet からの回答

2026年2月3日

Hi player,

We really appreciate you taking the time to share your thoughts with us. It’s super important to us that every player feels heard and valued, and we’re sorry to hear things weren’t quite right this time.

Let’s fix that together—just send us your complaint at complaints@boabet.com so we can look into it and help make your next visit way better!

Sending you lots of luck 🍀

BoaBet Support Team 🎰💫

Play Boabet からの回答

2026年2月3日

Hey Sondre,

Thank you so much for reaching out! We're really sorry to hear you didn’t have the experience you hoped for. Your feedback means a lot to us—it’s how we grow and make things better for everyone.

We’d love the chance to understand what went wrong and make it right. Please pop us an email at complaints@boabet.com and we’ll be happy to look into it personally.

We’re always here for you 💛

Warm wishes,

BoaBet Support Team 🎰✨

Play Boabet からの回答

2026年1月5日

Hi Player,

Thank you for taking the time to share your feedback — we truly understand how frustrating this experience has been, especially with delays on withdrawals and the inconvenience you’ve mentioned.

BoaBet operates under a formal gaming license, which means our operations — including withdrawals — must follow strict regulatory guidelines. For more information regarding withdrawals, you’re always welcome to contact our support channels, or review the full terms and conditions available on our website.

Regarding documents: we do not request bank statements or personal paperwork without valid reasons. Because we operate under a license, we are required to verify proof of payment and address when necessary. These checks help protect players and ensure transparency and security across our services. If anything about the document requests feels unclear, please let us know — we’re happy to explain each step.

We’re sorry to hear about the transaction where you mentioned losing €60. We definitely want to review this for you and ensure it’s handled correctly. Please email us at complaints@boabet.com with the transaction details, and our team will investigate the issue in depth.

We also appreciate your feedback about support availability. While our current support coverage isn’t 24/7, your input is valuable — it helps us evaluate improvements and how we can better assist players going forward.

Thank you for your patience — we’ll do everything we can to get this resolved as smoothly and quickly as possible. Fingers crossed for your next big win! 💵🎉

Best regards,
BoaBet Support Team

Play Boabet からの回答

2026年1月5日 に更新

Hi Player,

BoaBet operates under a formal gaming license, which means our operations, including withdrawals are following the correct guidelines under the gaming license. For more information regarding withdrawals, please do not hesitate to either reach out to our customer support channels, or you can also see our terms and conditions available on our website.

Please also note that we do not request bank statements or documents without valid reasons. Because we operate under a license, we are required to verify proof of payment and address when needed. To verify your account, we may request certain documents — this is simply part of maintaining transparency and security in our service. If you have any questions or concerns about this, please let us know and we’ll be happy to help.

Could you please email us at complaints@boabet.com? Our team is standing by to investigate and make sure your funds get to you as smoothly as possible.

Thanks for your patience, and fingers crossed for your next big win! 💵🎉

Best regards,
BoaBet Support Team